Springhill Care Home

We couldn't have asked for a better home for mum. The staff were all totally sincere in caring, nursing, compassion and provision of dignity. Her final days were made to be calm and peaceful. The hygiene was excellent as was the ambience of the whole home. We as relatives were supported through the whole process with sympathy and kindness. Also, the security was particularly efficient.

Sadly my mother suffers from vascular dementia and has been cared for at Springhill for 4 months now in the dementia unit. Our family has spent a considerable amount of time at the care home whilst settling mum in during the difficult transition from home/hospital so I now feel well placed to post a review.

Whilst accommodation, standard, food, activities, cleanliness etc. are all very important, and they do very well here, the most important thing for me is how mum is looked after by the carers/nursing team. Having spent so much time at the home (often staff are unaware that I'm there and whilst sat in mum's room with the door ajar I can hear how they're interacting with other residents) I can confidently say that the staff are generally very good indeed and often outstanding. Whilst staff are inevitably going to vary in experience and ability, a sufficiently strong culture of compassionate care exists to prevent any rogue of poor quality staff from passing under the radar I believe.