Springhill Care Home, Accrington, Lancashire
Springhill Care Home, Accrington, Lancashire
Springhill Care Home, Accrington, Lancashire

Springhill Care Home - Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed, Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities. Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

Springhill recognises that access to high quality, therapeutic outside spaces is important, with nature widely considered to have a positive effect for people. A sensory garden has been developed which includes ‘Boris the Morris’ a classic Morris Minor car, designed to encourage people with dementia to stimulate positive memories.
Springhill Care Home offers a positive lifestyle choice, a choice for your care, your way.

Group: Springhill Care Group

Person in charge: Curtis Bennett (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 116 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): French, Russian, Urdu

Single Rooms: 112

Shared Rooms: 2

Rooms with ensuite WC: 108

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Springhill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Springhill Care Home has a Review Score of 9.2 (9.205)

The Review Score of 9.2 (maximum of 10) for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Springhill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.903 for Springhill Care Home is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) ) ÷ 103 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.302 Points relating to the number of positive Reviews for Springhill Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.2 positive Reviews (116 registered maximum number of service users ÷ 5). 7 Reviews ÷ 23.2 Target = 0.302

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springhill Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springhill Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Partner of Resident/Service User
    1

My father passed away on 7th January '18 after a short illness (6 wks). Via the NHS, Dad was offered a place from a choice of care homes as per availability. Fortunately, for us as a family, we choose Springhill. The care and support we received from the management and carers to the laundry, catering and cleaning staff was a credit to the company. It has totally changed my opinion on the bad press that care homes receive. There are excellent homes out there and this is one!

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

C Bennett, General Manager at Springhill Care Home responded to this review on 22 Feb 2018:

Thank you for your kind comments. I will pass them on to all our staff.

My dad was moved from hospital to Springhill Care Home on 13th December but passed away on 7th January 2018.

The professionalism and care received by my dad and us (3 of us) as his family, especially in Dad's last week when we 'moved in', was beyond exceptional.

Your staff made the worst time in our lives easier (if it ever can be). Praise needs to go to all staff involved.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Having visited around six care homes in the Accrington area, it was eventually decided that Springhill Care Home seemed the best option for my mother.
With hindsight, I am now totally convinced that this was the right decision. On all criteria - the quality of the accommodation, facilities and activities; the friendliness and professionalism of all the staff from the front desk to the "front line" staff who we met; and the prevailing caring and happy atmosphere - it is difficult to imagine how these could be improved upon. Above all, in the last days and hours of my mother's life, all the nursing and carer staff who were closely involved with her showed great compassion that was very reassuring.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Unfortunately, my father came in with only a short time to live while receiving palliative care. From the first day father was made to feel welcome and cared for, also my sisters and I were made to feel welcome.
The nurses, carers and all the other staff were really helpful (no job too small) and they cared.
Altogether while we were there they made us feel like a part of a family.
They made my father's last week happy and cared for.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Christine Stevens, Associate Director of Communications & Development at Springhill Care Home responded to this review on 24 Jan 2018:

Thank you for taking the time to leave a review for Springhill Care Home. Your comments and feedback are appreciated and they will be passed on to our team.

Kindest Regards

We are very pleased with the care my partner is receiving.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Christine Stevens, Associate Director of Communication & Development at Springhill Care Home responded to this review on 24 Jan 2018:

Thank you for leaving a review for our team at Springhill Care Home, we value your feedback and appreciate you taking the time to fill and send off the review card.

Kindest Regards

Christine Stevens

My father was a resident at Springhill Care Home for 2 years and 10 days.
The 1st year dad spent on Milnshaw and the 2nd year on Springwood. I have to commend all the staff for treating my father with extreme care and dignity. His room was always spotlessly clean and warm. I can highly recommend Springhill Care Home. My father dies in November 2017, surrounded by family the nurse on duty and 2 carers. Dad was never left alone which was one of his wishes.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Christine Stevens, Associate Director of Communication & Development at Springhill Care Home responded to this review on 24 Jan 2018:

Thank you for taking the time to leave a lovely review for our team at Springhill Care Home, it is much appreciated.

Kindest Regards

Christine Stevens

My mother was in Springhill from January 2015 until April 2017. She had very complex care needs but was always cared for very well. The reception area was always staffed by very welcoming, friendly and helpful staff. The Housekeeping Team not only kept her room clean and tidy but cared for her many flowers and plants. The Kitchen staff were lovely and kind to all of us. They got to know her likes and dislikes and tried to provide her with food that she would like. She was in for quite a time and got to know most of the staff there. She was cared for with kindness and dignity and there are many staff there that we will never forget because they looked after her so very well and who went the "extra mile" to care for her. many many Thanks to everyone.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We couldn't have asked for a better home for mum. The staff were all totally sincere in caring, nursing, compassion and provision of dignity. Her final days were made to be calm and peaceful. The hygiene was excellent as was the ambience of the whole home. We as relatives were supported through the whole process with sympathy and kindness. Also, the security was particularly efficient.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly my mother suffers from vascular dementia and has been cared for at Springhill for 4 months now in the dementia unit. Our family has spent a considerable amount of time at the care home whilst settling mum in during the difficult transition from home/hospital so I now feel well placed to post a review.

Whilst accommodation, standard, food, activities, cleanliness etc. are all very important, and they do very well here, the most important thing for me is how mum is looked after by the carers/nursing team. Having spent so much time at the home (often staff are unaware that I'm there and whilst sat in mum's room with the door ajar I can hear how they're interacting with other residents) I can confidently say that the staff are generally very good indeed and often outstanding. Whilst staff are inevitably going to vary in experience and ability, a sufficiently strong culture of compassionate care exists to prevent any rogue of poor quality staff from passing under the radar I believe.

How likely would you be to recommend Springhill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2014

January 2010

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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