Springhill Care Home

My dear mum recently passed at Springhill House. She wasn't there for long, just 7 days, but oh my word !! What a beautiful place to spend her last days. The care she was given was absolutely exemplary, outstanding and filled with copious amounts of love, care and understanding. Every member of staff I came into contact with was extremely supportive towards our family, very loving towards my mum and gave her the utmost respect and dignity during her final days. Walking into Springhill House, even for the brief period, felt like home, after all, it was my mum's home in the end. It was clear to see that all the staff, no matter what their official role was, were obviously one team of togetherness, care and compassion. It felt like the whole place was one massive hug. Comforting the visitors as they attended. My mum always said, for as long as I can remember "When I pop my clogs I want to be in Springhill House because I know it's the best" THANK YOU from the bottom of my heart.

There has been latterly, a great deal of changing the staff on Springwood, which is not ideal for the staff or indeed the residents.

My mum was at Springhill Care Home for only 6 days but the care she received was exemplary. Medication was available when necessary and the compassion of staff was amazing. We were allowed to stay with her all the time and we were equally looked after by staff. I feel that Mum's last days were made as comfortable as they possibly could be and can't thank the staff enough.

The dream of my brother, that he and his partner could be together in a care home became a reality because of the priority held by management at Springhill, that couples should have the opportunity to remain united. The arrival of his partner has changed everything for him, his life has meaning again.

Recently my father-in-law lived at Sprinfhill on two different floors. Whilst at Springhill we found the whole place lovely. All different care groups were so caring to my father-in-law. It felt warm and caring whenever we come to visit. Thank you, Springhill.

It is difficult to measure when our loved ones are poorly and coming to their end of life. Springhill has provided the care, support and dignity for both patient and family to go through this difficult period of time. I am impressed with the systems of records and care provided accordingly from day to day. It was a heartbreak journey to see our loved one leave, but my husband has been kept in dignity with us surrounded in a nice room. He has been kept clean and necessary medication was provided. It's a painful experience but thanks to all the team in Springhill provided good support and care.

I would recommend this care home, the care is outstanding. The facilities and communication couldn't be better, very friendly and approachable staff, fresh food, and exceptional care home.

Springhill Care Home looked after my dad very well. The nurses and staff supported me and Dad. They did all they could for Dad and I'd like to thank them.

Mum came into Springhill 2 months ago having been in hospital then moved into another home that didn't work out. Since coming to Springhill Mum has done really well, eating well and getting stronger and taking part in activities. The staff from cleaners, carers, nurses, management and reception are excellent, very friendly, supportive and professional.

My dad was a resident at Springhill Care Home before his death in January 2024. We were very impressed with the level of care he was given. The staff are not only professional but genuinely caring and compassionate, treating him with the utmost respect and dignity. He received end-of-life care where they made sure he was comfortable and helped manage any pain. We were kept well informed, involved and treated with kindness. During his 7 months there we were impressed with their proactive approach to any health issues and we had peace of mind knowing he was in capable and caring hands.

Throughout Mum's stay, she was cared for by a professional team of carers who showed empathy and compassion, maintaining the highest possible standards of care. Not only did they care for Mum, they also cared for her extended family and were shown respect and understanding at all times. Huge thanks go to everyone involved in her care.

Made my Mum's last few months with the very best care.

The team were brilliant. They formed a great relationship with my father and myself. I couldn't have asked for better care.

Level of care from staff was very good. Food was awful.

Mum was at Springhill for sixteen months. During her time there she was treated exceptionally well by all staff on Milnshaw and Cakhill floors. She was very happy there and enjoyed the company of the staff in particular. It was like home from home for her. I cannot thank them enough for their care in her final days there.

I'm very impressed with the new manager, she's very approachable and promptly listens to concerns. I must say, both myself and my sister have seen improvements in care, staff, professionalism and the cleanliness of the home, and her activities inclusion. I hope she continues her good work. 10/10 from us.

When I arrived at Springhill Care Home to see mum as she was lying on her deathbed, nobody thought to give me her daughter a phone call or tell me until the moment I walked into her room. Management was being rude and not having the right manner knowing someone was grieving. I felt management where too quick to judge me or my actions which isn’t pleasant to hear and can be hurtful from the false statements they made to the police. I was simply sitting in another room out of sight collecting my train of thought when management insisted on making sure they were near instead of letting me be alone knowing mum died without family or me near. I just felt I hadn’t had the best experience with the home and management made it very difficult for me to see mum. Even when I complained nothing ever seemed to be done or been dealt with more like brushed under the carpet. It’s so hurtful knowing family are going through this so I wouldn’t recommend.

As previously reviewed, the standard of care on the Springwood Ward is fantastic. My father is very well cared for. However, for us to enjoy taking our relatives outside for fresh air, the current standard of amenity is very poor at the front of the building. The garden and seating are run-down and depressing. Uneven flagstones, insufficient wheelchair space and dead plants and weeds are everywhere. This is in addition to a poorly maintained bin area - filthy!

Exemplary care is provided by dedicated and caring staff in a wonderful, well-equipped and resourced care home.

I thought they were brilliant.