Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.5 109 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1414
  • Self-Funded Residential Dementia Care: from £1414
  • Self-Funded Nursing Care: from £1414
  • Self-Funded Nursing Dementia Care: from £1414
  • RESPITE Self-Funded Residential Care: from £1414
  • RESPITE Self-Funded Residential Dementia Care: from £1414
  • RESPITE Self-Funded Nursing Care: from £1414
  • RESPITE Self-Funded Nursing Dementia Care: from £1414

These prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Deborah Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (6)

Visiting

  • Open

Parking

  • Free

Springhill Care Home Reviews (109)

Total of 109, showing 21-40
9.5

Springhill Care Home has a Review Score of 9.5 (9.504) out of 10, based on 23 reviews in the last 2 years. Over all time Springhill Care Home has 109 reviews.

Overall Experience

  • 99
  • 7
  • 2
  • 0
  • 1

Date Published

109
2
12
23
86

Review from Anne R (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Springhill for sixteen months. During her time there she was treated exceptionally well by all staff on Milnshaw and Cakhill floors. She was very happy there and enjoyed the company of the staff in particular. It was like home from home for her. I cannot thank them enough for their care in
her final days there.

Reply from Kate Tipper, Sales co ordinator at Springhill Care Home

Thank you for your lovely review. It will be lovely for the teams to read. Kind regards.

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Review from Geoffrey S (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the new manager, she's very approachable and promptly listens to concerns. I must say, both myself and my sister have seen improvements in care, staff, professionalism and the cleanliness of the home, and her activities inclusion. I hope she continues her good work. 10/10 from
us.

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Review from Fiona D (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When I arrived at Springhill Care Home to see mum as she was lying on her deathbed, nobody thought to give me her daughter a phone call or tell me until the moment I walked into her room. Management was being rude and not having the right manner knowing someone was grieving. I felt management where
too quick to judge me or my actions which isn’t pleasant to hear and can be hurtful from the false statements they made to the police. I was simply sitting in another room out of sight collecting my train of thought when management insisted on making sure they were near instead of letting me be alone knowing mum died without family or me near. I just felt I hadn’t had the best experience with the home and management made it very difficult for me to see mum. Even when I complained nothing ever seemed to be done or been dealt with more like brushed under the carpet. It’s so hurtful knowing family are going through this so I wouldn’t recommend.

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Review from Caroline B (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As previously reviewed, the standard of care on the Springwood Ward is fantastic. My father is very well cared for. However, for us to enjoy taking our relatives outside for fresh air, the current standard of amenity is very poor at the front of the building. The garden and seating are run-down and
depressing. Uneven flagstones, insufficient wheelchair space and dead plants and weeds are everywhere. This is in addition to a poorly maintained bin area - filthy!

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your review. There was a plan in place to improve the outside of the home. As you can see, we are well on the way towards achieving this. We want you to be able to utilise the garden area when visiting the home with your loved one. Kind regards.

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Review from Paul W (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care is provided by dedicated and caring staff in a wonderful, well-equipped and resourced care home.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for such a lovely review. I will make sure I share this with the team at Springhill.

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Review from J G (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought they were brilliant.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your review - lovely to see five stars in every domain.

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Review from S H (Mother of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family felt we needed to send this review in absolute gratitude for the love and care shown and given to our Mum in her time from August 2020 to when she sadly passed away on 20th May 2023.
Staff on Springwood and Treetops have been amazing throughout Mum's care, and hope you are proud of each
and every one of them who has cared for our Mum.
We will never forget the support shown to Mum and ourselves and be forever grateful for the rest of our lives.
In particular, I would like to thank you for looking after Mum in her last weeks on Treetops and for going the extra mile.
Dementia is a truly terrible disease, but without the staff that you have to support Mum and ourselves, we could not have gotten through it as a family.
Forever grateful and with much love.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for such a lovely detailed review. Your Mother was a pleasure to nurse. The teams will be boosted by seeing such a positive review regarding their hard work.

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Review from Damian C (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had outstanding care in Springhill for five years.
More recently, as her condition deteriorated, I was kept fully informed, and the team were patient and understanding with explanations to questions - we had such as supportive medications.
Sadly she passed away peacefully, supported
by the team, and we know her care could not have been better. The natural empathy of the staff was of great comfort, and their support subsequently was yet again first class, far above and beyond any expectations.
After five years, we now have no reason to visit Springhill, but to anyone considering the best care of their loved ones, there is no better place than this, and we will always be appreciative of the professionalism, compassion and love shown to my mother, and I commend them to you.

Reply from Deborah Bennett, Manager at Springhill Care Home

Damian, your mother was a pleasure to meet from the day I admitted her. To coordinate her care as general manager. We will really miss seeing you regularly visiting, and giving updates. The teams within the home are true carers and really do give exceptional care.
Thank you for this excellent review; I will ensure they see it.

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Review from Patricia M (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband of 57 years lives with advanced Alzheimer's Disease. He recently moved to Springhill after a fall and a spell in the hospital. I have been impressed with the way he has been cared for. All the staff are caring and compassionate to my husband and meet all his needs, taking his dignity into
consideration at all times. On my daily visits, the staff are always friendly and welcoming. I feel that their care extends to me as well. Communication from the home is excellent, and I always feel I know how my husband is faring.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you, Patricia, for your thoughtful review. It is a pleasure to help out and care for him.

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Review from Abbie L (Niece of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is currently in Springhill Care Home. I visit her regularly, and I would like to express how highly thought of Springhill is with my family. I feel my auntie is safe and well cared for. She has the most caring team of staff - all staff members pop into her room during the day for a chat and
keep her happy. She still has the capacity and is asked regarding her care and is able to make her own decisions. If, as a family, we have any concerns, we can talk to the nursing team, and they are very responsive. I really could not recommend the home enough to give you peace of mind whilst your loved one is being cared for.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your lovely review. I’m glad to hear we are communicating well with the family regarding your auntie.

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Review from Stephen B (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional in every way!
The experience for both my parents and us as a family, from enquiry and assessment through to residence, was done with great care and understanding. The support provided has helped my parents transition from their own home to residing and planning for their future needs and
wishes. All of this has been carried out in a compassionate and caring way. The facilities, staff, food and management are amazing!

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you very much. What a lovely couple, easy to support every day.

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Review from Kathy T (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied. All staff, except one, were perfect. Mum had a rough passing, as she was unable to drink. Milnshaw was clean, friendly and accommodating. The care assistants, even down to the cleaners, dinner ladies and tea trollies, were very kind and offered help all the time. One last (who we
called snake lady) was fantastic at all times, over and above what was necessary, including hours.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you very much for your review. I will ensure all of the staff team receive your lovely comments.

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Review from Laili C (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has many complex health needs. He has suffered neglect and poor treatment with both NHS providers and at a previous nursing home.
Following another admission, my father was patched up and ready to be discharged into a nursing care facility. A home that could meet Dad's complex nursing
needs.
In January this year, Springhill Nursing Home came into our lives. From the minute the general manager took the time to visit my father in the hospital to assess his needs, we knew things would improve for my father. Springhill put in place a thorough and detailed nursing care plan for Dad. We can now enjoy our visits with Dad knowing that he is receiving the best care possible.
The home is stunning, clean and purpose-built. The staff are well presented and highly professional; they always treat Dad with kindness and respect.
I think that the biggest endorsement I can give is that Springhill is the gold standard for a nursing home.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for such a lovely, in-depth review. Your father is a pleasure to nurse; your mother is delightful too.

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Review from Olivia S (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on Woodlands are like a second family; not only do they support my mum's needs from washing, feeding and changing etc, but they also care about the families involved with the patients, providing lots of advice, support emotionally and friendly. They really do work hard.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you, Olivia, for your lovely review; it will be really nice to show the team down on Woodlands.

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Review from S N (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment all staff at the home for the care they provide to my mum. I would like to give special mention to those who represented the home at a recent meeting regarding my mum. Their knowledge of Mum and her needs came through, so all the assessor’s questions were answered. What was
reassuring was the ability of staff to speak about Mum from a position of knowledge, but also their caring nature and empathy shone through.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you very much for taking the time to leave a lovely review. We do try to always pick the closest staff to the service user for meetings. Effort definitely goes into being prepared. I will let the staff members know about your lovely comments.

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Review from A O (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Springhill for four years. She has received excellent care throughout. Her quality of life is much better as a result. The staff are excellent, and they treat my mum with respect and dignity at all times.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for your review. It is lovely to hear that you feel all staff treat your loved one with dignity and respect.

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Review from Pauline L (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to ver really welcoming. The staff are helpful and treat the service users with dignity and respect. Would not hesitate to recommend the home.

Reply from Deborah Bennett, General Manager at Springhill Care Home

This is a lovely review I’m happy that you are happy with your friend's placement.

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Review from C L (Sister of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at the home for eight months now. She has settled in really well due to the staffs caring nature. Everywhere is always clean, the carpets were being as I visited. My sister has started to improve slightly, putting on weight. This much be because of the overall standard of nursing.
Thank you.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you so much for your review. We have a great team of housekeepers at the home keeping everything clean and tidy.

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Review from D M (Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent, and the staff are well-trained in all areas. I can honestly say that I am always informed of my mum's care, and l feel that the staff are 100% behind my family. My mum has settled well, and l can visit at any time. I am confident that my mum is receiving the best care.

Reply from Deborah Bennett, Manager at Springhill Care Home

Thank you for taking the time to leave a lovely review. It is much appreciated by the whole team.
Kind Regards.

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Review from Marc D (Son of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Springhill was exceptional. She moved to Springhill after a very bad experience at another care home, and the difference was incredible. She settled in immediately, and the staff throughout her time at Springhill were fantastic and very professional. At all times, the
staff at Springhill showed understanding and compassion, and it was a pleasure visiting her there. I would not hesitate to recommend Springhill as an excellent care home.

Reply from Deborah Bennett, Manager at Springhill Care Home

Your mother was a lovely lady to support; it was a pleasure having her live at Springhill.
I will pass on your lovely words to the team.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Springhill Care Home is calculated as follows: ( (212 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (13 Very Poors x 1) ) ÷ 267 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.905 Points relating to the number of positive Reviews for Springhill Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 21 Positive Reviews ÷ 23.2 = 0.905

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springhill Care Home to verify any information. View our terms and conditions. Springhill Care Home has an Enhanced Service - more info.