Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.8 112 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.
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Care Provided by Springhill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1414
  • Self-Funded Residential Dementia Care: from £1414
  • Self-Funded Nursing Care: from £1414
  • Self-Funded Nursing Dementia Care: from £1414
  • RESPITE Self-Funded Residential Care: from £1414
  • RESPITE Self-Funded Residential Dementia Care: from £1414
  • RESPITE Self-Funded Nursing Care: from £1414
  • RESPITE Self-Funded Nursing Dementia Care: from £1414

These prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Deborah Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (6)

Visiting

  • Open

Parking

  • Free

Springhill Care Home Reviews (112)

9.8

Springhill Care Home has a Review Score of 9.8 (9.790) out of 10, based on 24 reviews in the last 2 years.
Over all time Springhill Care Home has 112 reviews.

Overall Experience
  • 102
  • 7
  • 2
  • 0
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Date Published
  • 112
  • 5
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  • 24
  • 88
Reviewer Connection to Springhill Care Home
  • 47
  • 22
  • 12
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 61-80
Review from D G (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Nice, well-presented care home.
Furniture in Mum's room needs updating though.
Staff on the whole, pleasant and accommodating.
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Review from Yvonne T (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother resided at Springhill for 13-months. She was treated with the utmost respect, treated with dignity and compassion. The staff were a wonderful team, providing support and reassurance towards my mother and family. The staff were extremely professional. My mother was kept clean, her personal
care was first class, ensuring no breakdowns on her skin.
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Review from Patricia J (Wife of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my husband received at Springhill Care Home. He spent four months there during a very difficult time. From the front of house staff, carers with whom he formed supportive relationships - the continuity of care helped greatly as he got to know them - to the quality of nursing
care at the end was commendable. I thank them all on my and the family's behalf.
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Review from Jill R (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mum was lucky enough to get a room at Springhill in August 2017 after being neglected in a previous nursing home; Mum had dementia and Parkinson's.
Every staff member myself and my family had contact with whilst Mum lived there, treated us all with dignity and respect, from domestics, care
assistants, maintenance staff and management, Mum was looked after with love and care. Sadly Mum passed away peacefully on the 12th of March 2020, just before the dreaded Covid invaded everyone's lives. My family and I know that all the staff at Springhill did everything they could to make Mum's final days and hours as comfortable as they could possibly be, allowing us to be with her and checking in on us often. My brother and I intended to visit the home after Mum's funeral, however, Covid had other ideas and to enable everyone to stay safe we haven't had a chance to go back and offer our thanks to everyone again; we sent a card, but it didn't seem enough so thank you all and keep up your good work.
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Review from Lynne K (Wife of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my husband's final weeks at Springhill, his care and support was delivered with true professionalism and dignity. Staff were always kind and sincere in their approach to care being given.
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Review from Barbara H (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Springhill after a broken hip operation - the home sensibly did a covid test before admitting Mum. They made the process, and the covid protection was excellent for all. I could only visit Mum once, I was advised she would pass. In the three weeks, Mum was with Springhill, she and
I were treated with dignity and respect. Staff kept me informed on a regular basis about Mum. Mum was 91 with all her faculties but had found life a struggle - vision going - care for herself, she wanted to pass. I highly recommend this home, well managed, wonderful staff and the best in the area. Keep your high standards; thank you all.
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Review from J D (Partner of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in Springhill 13 months. The standard of care is exceptional, the staff are dedicated to their residents, nothing is too much trouble. I was anti care home, but it was what my partner needed. The staff have been very patient and understanding and helped me through my concerns. I
am now converted. My partner is in the dementia suite where he is well looked after, and so am I. I would recommend Springhill to anyone.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your comments. We are pleased to hear that we not only support our residents but their family and loved ones as well

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Review from D E (Wife of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Springhill Care Home for the last 13 months. Both he and I were treated in a professional, caring manner, appropriate to his health care needs at the time and supportive of myself and other family members. Staff kindness and inclusivity went far beyond our expectations and
we were always made to feel part of the Springhill family for which they have our eternal gratitude and love.
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Review from J D (Husband of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff, the rooms and the care provided to be of the highest possible standard and to be excellent value. Thank you.
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Review from S J (Partner of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to Springhill Care Home every day to visit my partner and all the staff from reception and nurses, managers and night staff are very helpful and friendly. The care my partner is afforded is second to none. We love this place and as a family, that means everything to us.
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Review from G W (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only with you for just over two weeks but the care you gave her was amazing. Incredibly kind, your staff gave Mum her dignity. The nurse was particularly kind to Mum in her final hours.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass these onto the relevant staff.

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Review from R e (Son of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was comfortable and content whilst at Springhill. She continually commented on how lucky she was to have been placed there.
Her final days were serene and how she would have wanted. The staff were wonderful both with mum and the family and couldn't do enough to help.
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Review from Gail H (Partner of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received to my partner was the very best anyone could have and I would recommend this care home to anyone. The staff go out of their way to make things better they don't just care with their hands they care with their hearts as well.
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Review from S B (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was extremely pleased with the professionalism of the nursing team in providing palliative care during the last 3 months fo my mum's life. Every member of staff regardless of role showed her kindness and their friendly attitude made our visits so much easier. Our only issue was with the poor en-suite
facilities in the first room, no heating and poorly equipped for frail residents. I was, however, delighted to secure a place where I felt confident and happy with the level of care.
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Review from A H (Granddaughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather as in the Woodlands section at Springhill for approximately 19 months. In that time the amazing, kind, caring and wonderful team had cared and looked after his increasingly demanding needs. I could genuinely relax knowing that he was so cared for, no matter when I turned up he was always
clean, his room spotless and happy. Towards the end of his life, I was able to spend time with him, and I realised even more how many people were actually involved in his care. The whole team went above and beyond and thank you is not enough.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass them onto the staff who cared for your grandfather.

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Review from M K (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Springhill for just over a year. The care he received there was superlative, and I couldn't have wished for abetter quality of care for my father. The environment is second to none and the staff were absolutely wonderful. I can't recommend Springhill Care Home more highly,
and my father received wonderful care there.
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Review from E R (Wife of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in the care of Springhill for three and a half years. During that time he was well looked after. The staff were always polite and friendly.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. We wish you all the best for the future.

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Review from Gill J (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have found a more caring place for our mum to be. She was a much loved, valued member of Springhill Care Home.
We were so comfortable and happy with mum being there. After suffering a massive stroke 3 years ago and unable to return home, mum was treated as part of a family at Springhill
Care Home and was genuinely loved by all the staff. She was treated with such care, love and dignity during her time there and they were lovely to us too, her large family and all her friends, right up until mum died on 6th May 2019.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. I will pass these onto the staff that looked after your Mum.

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Review from A E (Wife of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made to feel welcome and treated as more than just visitors. As my husband was only here for 4 days a lot of the questions I struggle to answer.
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your comments. We will pass these onto the appropriate staff.

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Review from Gillian N (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for just over five months and during that time, the staff ensured that her every need was catered for in a timely, diligent and caring manner.
Staff were always polite and helpful with me and the rest of the family and were always willing to share information of mum's situation.
I would recommend Springhill Care Home to anyone - five-star service!
Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive comments. We will pass these onto the appropriate staff.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Springhill Care Home is calculated as follows: ( (239 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.991 Points relating to the number of positive Reviews for Springhill Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 23 Positive Reviews ÷ 23.2 = 0.991
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springhill Care Home to verify any information. View our terms and conditions. Springhill Care Home has an Enhanced Service - more info.