Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.5 109 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1414
  • Self-Funded Residential Dementia Care: from £1414
  • Self-Funded Nursing Care: from £1414
  • Self-Funded Nursing Dementia Care: from £1414
  • RESPITE Self-Funded Residential Care: from £1414
  • RESPITE Self-Funded Residential Dementia Care: from £1414
  • RESPITE Self-Funded Nursing Care: from £1414
  • RESPITE Self-Funded Nursing Dementia Care: from £1414

These prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Deborah Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (6)

Visiting

  • Open

Parking

  • Free

Springhill Care Home Reviews (109)

Total of 109, showing 61-80
9.5

Springhill Care Home has a Review Score of 9.5 (9.536) out of 10, based on 24 reviews in the last 2 years. Over all time Springhill Care Home has 109 reviews.

Overall Experience

  • 99
  • 7
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Review from Jill R (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mum was lucky enough to get a room at Springhill in August 2017 after being neglected in a previous nursing home; Mum had dementia and Parkinson's.
Every staff member myself and my family had contact with whilst Mum lived there, treated us all with dignity and respect, from domestics, care
assistants, maintenance staff and management, Mum was looked after with love and care. Sadly Mum passed away peacefully on the 12th of March 2020, just before the dreaded Covid invaded everyone's lives. My family and I know that all the staff at Springhill did everything they could to make Mum's final days and hours as comfortable as they could possibly be, allowing us to be with her and checking in on us often. My brother and I intended to visit the home after Mum's funeral, however, Covid had other ideas and to enable everyone to stay safe we haven't had a chance to go back and offer our thanks to everyone again; we sent a card, but it didn't seem enough so thank you all and keep up your good work.

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Review from Lynne K (Wife of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's final weeks at Springhill, his care and support was delivered with true professionalism and dignity. Staff were always kind and sincere in their approach to care being given.

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Review from Barbara H (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Springhill after a broken hip operation - the home sensibly did a covid test before admitting Mum. They made the process, and the covid protection was excellent for all. I could only visit Mum once, I was advised she would pass. In the three weeks, Mum was with Springhill, she and
I were treated with dignity and respect. Staff kept me informed on a regular basis about Mum. Mum was 91 with all her faculties but had found life a struggle - vision going - care for herself, she wanted to pass. I highly recommend this home, well managed, wonderful staff and the best in the area. Keep your high standards; thank you all.

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Review from J D (Partner of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Springhill 13 months. The standard of care is exceptional, the staff are dedicated to their residents, nothing is too much trouble. I was anti care home, but it was what my partner needed. The staff have been very patient and understanding and helped me through my concerns. I
am now converted. My partner is in the dementia suite where he is well looked after, and so am I. I would recommend Springhill to anyone.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your comments. We are pleased to hear that we not only support our residents but their family and loved ones as well

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Review from D E (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Springhill Care Home for the last 13 months. Both he and I were treated in a professional, caring manner, appropriate to his health care needs at the time and supportive of myself and other family members. Staff kindness and inclusivity went far beyond our expectations and
we were always made to feel part of the Springhill family for which they have our eternal gratitude and love.

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Review from J D (Husband of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff, the rooms and the care provided to be of the highest possible standard and to be excellent value. Thank you.

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Review from S J (Partner of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to Springhill Care Home every day to visit my partner and all the staff from reception and nurses, managers and night staff are very helpful and friendly. The care my partner is afforded is second to none. We love this place and as a family, that means everything to us.

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Review from G W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only with you for just over two weeks but the care you gave her was amazing. Incredibly kind, your staff gave Mum her dignity. The nurse was particularly kind to Mum in her final hours.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass these onto the relevant staff.

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Review from R e (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was comfortable and content whilst at Springhill. She continually commented on how lucky she was to have been placed there.
Her final days were serene and how she would have wanted. The staff were wonderful both with mum and the family and couldn't do enough to help.

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Review from Gail H (Partner of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received to my partner was the very best anyone could have and I would recommend this care home to anyone. The staff go out of their way to make things better they don't just care with their hands they care with their hearts as well.

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Review from S B (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely pleased with the professionalism of the nursing team in providing palliative care during the last 3 months fo my mum's life. Every member of staff regardless of role showed her kindness and their friendly attitude made our visits so much easier. Our only issue was with the poor en-suite
facilities in the first room, no heating and poorly equipped for frail residents. I was, however, delighted to secure a place where I felt confident and happy with the level of care.

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Review from A H (Granddaughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather as in the Woodlands section at Springhill for approximately 19 months. In that time the amazing, kind, caring and wonderful team had cared and looked after his increasingly demanding needs. I could genuinely relax knowing that he was so cared for, no matter when I turned up he was always
clean, his room spotless and happy. Towards the end of his life, I was able to spend time with him, and I realised even more how many people were actually involved in his care. The whole team went above and beyond and thank you is not enough.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass them onto the staff who cared for your grandfather.

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Review from M K (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Springhill for just over a year. The care he received there was superlative, and I couldn't have wished for abetter quality of care for my father. The environment is second to none and the staff were absolutely wonderful. I can't recommend Springhill Care Home more highly,
and my father received wonderful care there.

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Review from E R (Wife of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the care of Springhill for three and a half years. During that time he was well looked after. The staff were always polite and friendly.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. We wish you all the best for the future.

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Review from Gill J (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a more caring place for our mum to be. She was a much loved, valued member of Springhill Care Home.
We were so comfortable and happy with mum being there. After suffering a massive stroke 3 years ago and unable to return home, mum was treated as part of a family at Springhill
Care Home and was genuinely loved by all the staff. She was treated with such care, love and dignity during her time there and they were lovely to us too, her large family and all her friends, right up until mum died on 6th May 2019.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words. I will pass these onto the staff that looked after your Mum.

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Review from A E (Wife of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made to feel welcome and treated as more than just visitors. As my husband was only here for 4 days a lot of the questions I struggle to answer.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your comments. We will pass these onto the appropriate staff.

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Review from Gillian N (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for just over five months and during that time, the staff ensured that her every need was catered for in a timely, diligent and caring manner.
Staff were always polite and helpful with me and the rest of the family and were always willing to share information of mum's situation.
I would recommend Springhill Care Home to anyone - five-star service!

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive comments. We will pass these onto the appropriate staff.

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Review from Mark A (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and very caring staff who cared for my father to a high standard. Nothing was too much trouble for them, from reception staff through to carers, nurses and domestic staff. A very genuine environment where family were warmly welcomed and made to feel at home.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your kind words, we will pass these on to staff.

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Review from Hazel W (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Springhill Care Home in March 2019. As my mother is 95 years old we were anxious that her end of days were spent somewhere caring, pleasant and a good home! We are so pleased with the home.


Staff and surroundings: As my mum is now blind it is important for her to be surrounded

with positive and caring staff! This is evident in my mother's views of being there and speaking about the staff with respect so well done Springhill.

Reply from Michelle Elliott, PA/Administrator at Springhill Care Home

Thank you for your positive comments. We will pass your comments onto the staff.

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Review from Alison B (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When on Woodlands part of the care home, the staff were extremely caring individuals who I felt provided the best possible care for my dad form hygiene to dignity. They not only made him as comfortable as possible but gave me peace of mind, knowing that he was in safe hands. I never felt unable to express
my wishes that were always acted upon where possible.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Springhill Care Home is calculated as follows: ( (219 Excellents x 5) + (33 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 279 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.948 Points relating to the number of positive Reviews for Springhill Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 22 Positive Reviews ÷ 23.2 = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.

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