Springhill Care Home

Fairfield Street, Accrington BB5 0LD
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9.5 109 Reviews
  • Springhill Care Home, Accrington
Standing in four acres of landscape grounds with spectacular views of the surrounding Lancashire countryside, Springhill Care Home provides top quality luxury en-suite accommodation, and personalised care and support for adults and older people with a variety of needs.

The Care Home and Care Centre are both therapeutic but homely, designed for care, yet beautifully appointed. Springhill Care Home has been designed from the outset with the aim of providing an atmosphere that is both supportive and purposeful, aiming to strike a good balance between appropriate stimulation and calm.

At Springhill, everyone is encouraged to continue living life to the full. Even with an awareness of limitations residents are encouraged to enjoy the benefits of a lifestyle support team, who work alongside care and support staff enabling residents to enjoy a range of activities.

Many people enjoy gathering for a coffee morning, exploring the morning papers and having a chat while others enjoy playing games, arts and crafts, pottery, plants and gardening. The lifestyle support team offers opportunities for music appreciation, aromatherapy and other gentle therapeutic benefits which have positive benefits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1414
  • Self-Funded Residential Dementia Care: from £1414
  • Self-Funded Nursing Care: from £1414
  • Self-Funded Nursing Dementia Care: from £1414
  • RESPITE Self-Funded Residential Care: from £1414
  • RESPITE Self-Funded Residential Dementia Care: from £1414
  • RESPITE Self-Funded Nursing Care: from £1414
  • RESPITE Self-Funded Nursing Dementia Care: from £1414

These prices are only a guideline, please contact Springhill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Deborah Bennett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (6)

Visiting

  • Open

Parking

  • Free

Springhill Care Home Reviews (109)

Total of 109, showing 101-109
9.5

Springhill Care Home has a Review Score of 9.5 (9.536) out of 10, based on 24 reviews in the last 2 years. Over all time Springhill Care Home has 109 reviews.

Overall Experience

  • 99
  • 7
  • 2
  • 0
  • 1

Date Published

109
2
12
24
85

Review from Peter M (Relative of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into enough words the gratitude me and my family feel towards your staff at Springhill Care Home, Oswaldtwistle (Accrington). I just want to say again, many thanks to you all.

Reply from Christine Stevens, Associate Director of Communication and Development at Springhill Care Home

Thank you Peter for your kind comments.


I will ensure that they are passed on to our team at Springhill Care Home.


Kindest regards

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Review from Roz O (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on 7th January '18 after a short illness (6 wks). Via the NHS, Dad was offered a place from a choice of care homes as per availability. Fortunately, for us as a family, we choose Springhill. The care and support we received from the management and carers to the laundry, catering
and cleaning staff was a credit to the company. It has totally changed my opinion on the bad press that care homes receive. There are excellent homes out there and this is one!

Reply from C Bennett, General Manager at Springhill Care Home

Thank you for your kind comments. I will pass them on to all our staff.

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Review from Margaret B (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved from hospital to Springhill Care Home on 13th December but passed away on 7th January 2018.


The professionalism and care received by my dad and us (3 of us) as his family, especially in Dad's last week when we 'moved in', was beyond exceptional.


Your staff made the worst time

in our lives easier (if it ever can be). Praise needs to go to all staff involved.

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Review from Mark O (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my father came in with only a short time to live while receiving palliative care. From the first day father was made to feel welcome and cared for, also my sisters and I were made to feel welcome.
The nurses, carers and all the other staff were really helpful (no job too small) and they
cared.
Altogether while we were there they made us feel like a part of a family.
They made my father's last week happy and cared for.

Reply from Christine Stevens, Associate Director of Communications & Development at Springhill Care Home

Thank you for taking the time to leave a review for Springhill Care Home. Your comments and feedback are appreciated and they will be passed on to our team.


Kindest Regards

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Review from P A (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Springhill Care Home for 2 years and 10 days.
The 1st year dad spent on Milnshaw and the 2nd year on Springwood. I have to commend all the staff for treating my father with extreme care and dignity. His room was always spotlessly clean and warm. I can highly recommend Springhill
Care Home. My father dies in November 2017, surrounded by family the nurse on duty and 2 carers. Dad was never left alone which was one of his wishes.

Reply from Christine Stevens, Associate Director of Communication & Development at Springhill Care Home

Thank you for taking the time to leave a lovely review for our team at Springhill Care Home, it is much appreciated.


Kindest Regards


Christine Stevens

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Review from Bernadette K (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited around six care homes in the Accrington area, it was eventually decided that Springhill Care Home seemed the best option for my mother.
With hindsight, I am now totally convinced that this was the right decision. On all criteria - the quality of the accommodation, facilities and activities;
the friendliness and professionalism of all the staff from the front desk to the "front line" staff who we met; and the prevailing caring and happy atmosphere - it is difficult to imagine how these could be improved upon. Above all, in the last days and hours of my mother's life, all the nursing and carer staff who were closely involved with her showed great compassion that was very reassuring.

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Review from Jeanette K (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Springhill from January 2015 until April 2017. She had very complex care needs but was always cared for very well. The reception area was always staffed by very welcoming, friendly and helpful staff. The Housekeeping Team not only kept her room clean and tidy but cared for her many
flowers and plants. The Kitchen staff were lovely and kind to all of us. They got to know her likes and dislikes and tried to provide her with food that she would like. She was in for quite a time and got to know most of the staff there. She was cared for with kindness and dignity and there are many staff there that we will never forget because they looked after her so very well and who went the "extra mile" to care for her. many many Thanks to everyone.

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Review from Colin S (Son of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for a better home for mum. The staff were all totally sincere in caring, nursing, compassion and provision of dignity. Her final days were made to be calm and peaceful. The hygiene was excellent as was the ambience of the whole home. We as relatives were supported through the
whole process with sympathy and kindness. Also, the security was particularly efficient.

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Review from Gareth (Son of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother suffers from vascular dementia and has been cared for at Springhill for 4 months now in the dementia unit. Our family has spent a considerable amount of time at the care home whilst settling mum in during the difficult transition from home/hospital so I now feel well placed to post a
review.


Whilst accommodation, standard, food, activities, cleanliness etc. are all very important, and they do very well here, the most important thing for me is how mum is looked after by the carers/nursing team. Having spent so much time at the home (often staff are unaware that I'm there and whilst sat in mum's room with the door ajar I can hear how they're interacting with other residents) I can confidently say that the staff are generally very good indeed and often outstanding. Whilst staff are inevitably going to vary in experience and ability, a sufficiently strong culture of compassionate care exists to prevent any rogue of poor quality staff from passing under the radar I believe.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Springhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Springhill Care Home is calculated as follows: ( (219 Excellents x 5) + (33 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 279 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.948 Points relating to the number of positive Reviews for Springhill Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 22 Positive Reviews ÷ 23.2 = 0.948

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (1)

Deborah

Deborah Bennett

Job Title: General Manager

Joined: 2015

I have been qualified as a Registered Nurse now for over twenty years. Gaining my Registered Manager award five years ago. This is my second care home as Registered Manager. I have worked previously at Springhill as Registered Nurse, Clinical Lead then Service Manager of the Specialist Mental Health Unit.

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