Callands Care Home, Warrington, Cheshire
Callands Care Home, Warrington, Cheshire
Callands Care Home, Warrington, Cheshire

Callands Care Home, situated in the heart of a residential community in Callands, Warrington, is a purpose-built 120 bedded property offering residential, nursing, residential dementia service, nursing dementia services, respite and end of life care as well as specialist care for adults with physical disabilities.

At Callands, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable they are tastefully decorated and offer a range of views across the landscaped gardens.

Calland's chefs pride themselves on knowing the tastes of residents and prepare a choice of home-cooked, fresh, nutritional meals, catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Kim Deane (Manager)

Local Authority / Social Services: Warrington Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Callands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.6 Callands Care Home has a Review Score of 8.6 (8.597)

The Review Score of 8.6 (maximum of 10) for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Callands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.305 for Callands Care Home is calculated as follows: ( (81 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (13 Poors x 2) ) ÷ 151 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.292 Points relating to the number of positive Reviews for Callands Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 7 Reviews ÷ 24 Target = 0.292

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Callands Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    0

Reviewer Connection to Callands Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My husband could not have been cared for any better. The staff were wonderful. His last few months will be remembered by me as more than comfortable. Please convey my attitude to the staff.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 2 years visiting every day I know (or have a good idea) what it's about. It's my experience Callands is a well-run care home. The staff are all dedicated to their jobs and in the last 2 years, quite a few changes have been made to improve care and well-being to residents.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Lakes side staff look after me very well. I'm always kept clean and tidy with drinks given to me when I ask for them.
My room is always clean, thanks to the staff.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice friendly place. Staff are helpful always. Something going on for the residents.

How likely would you be to recommend Callands Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Initially, the care and support provided were of a good standard but this was not consistent or maintained,
some excellent staff are not always supported by those around them which is a shame.
The rooms are good and the food is excellent.
It is difficult to see information and to get updates.

How likely would you be to recommend Callands Care Home? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

Claire Hurworth, Careline Manager at Callands Care Home responded to this review on 08 May 2017:

Thank you for your comments regarding the care at Callands. Please feel free to make an appointment with the deputy to discuss any concerns you have. We are pleased that you are happy with the size of the rooms and the standard of the food and we will pass these comments onto our staff team. We hold regular resident/relatives meeting where information is shared these are advertised around the home up until May 2018 next year.

My father would often tell me that a high majority of the CSW at Callands didn't listen to his needs and would, in particular, rush him when getting him up in a morning. There was one particular male staff member on nights at Callands who he said was always heavy handed with him.
I felt, being a nurse myself (his son), that the nursing staff often did not pick up on health issues and often I had to raise these to them. I would be happy to go through these in more detail if you so wish. Also, he was only taken out once in 18 months. Not good enough.

How likely would you be to recommend Callands Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

HC-one, Careline Team at Callands Care Home responded to this review on 06 Apr 2017:

Thank you for your feedback with regards to Callands Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have referred to occurred in October 2015 and were fully investigated by ourselves as well as external professionals to achieve the best outcome. Should you wish to discuss these concerns further please don't hesitate to contact the home's Deputy Manager to facilitate this.

The main thing I would like to highlight would be the staff on Windermere Wing of Callands Nursing Home. They were fantastic with my mum. Very caring, patient, trying to encourage her in activities and trying to get her to eat and drink when she was poorly. I can't praise them enough in my mum's last days. So caring, so compassionate and looked after her right to the end and treated with dignity. Only small criticism would be the room could be updated but perfectly adequate and food could be bit more varied. She felt safe and secure.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My son died in hospital in November 2016 having been transferred from Callands.
The staff at Callands were very kind. My son had many problems and could only ingest purees with any safety. He was very frustrated because he could not walk. The staff were very encouraging and I don't think he could have had better treatment anywhere else. My son did not want to take part in any activities.

How likely would you be to recommend Callands Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

The support and communication from the staff during her 'settling in' period and subsequently was marvellous. I can't speak highly enough about the level of patience, understanding and warmth exhibited by the staff; it was a pleasure to watch and marvel at.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Dad has been here since March 2016, If it wasn't for the incredible care and dedication of the nurses and carers I don't think he'd be here today, they have taken him from strength to strength. They are all so caring and compassionate, so loving and kind to him, he adores them all and can't speak highly enough of them.
Now to the kitchen staff and the food, oh my god does he love the food, everything cooked is so fresh and healthy, he has more than enough to eat and can swap and change if he wants to. They bring him a good cuppa often and he loves it. He is very happy here and can't thank everyone enough for the care they give him. As a family, we have nothing but praise for Callands Nursing Home and would recommend it to anyone.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After spending a month in hospital my mother was moved to Callands, the staff at Callands made us feel welcome straight away. All the staff were very caring. My mother was in Callands for her last week of her life, they made it very special, nothing was too much trouble. My mother passed away with care and dignity thanks to the wonderful staff at Callands.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My father spent 18 months at Callands. He was treated with respect and dignity throughout his stay there. The staff were pleasant and caring, nothing was too much trouble for them. He was given his food at times that suited him rather than when it was meal times. I was notified immediately of any medication that had been prescribed/any doctor visit, the odd times he rolled our of bed and got bruises. He has specialist furniture, ultra low bed and a recliner wheeled chair to help him to sit upright.

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum was in Coniston wing at Callands for fourteen months, she was treated so well, the staff were brilliant they couldn't do enough for her. Unfortunately my mum died on the 10th of December 2015, but again throughout her illness the staff were superb they helped me and my family so much I cannot thank them enough.

Again I would like to take this opportunity to thank all the staff, night and day for there help and understanding right up to her last day.

Many Many Thanks Jean and Family

How likely would you be to recommend Callands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Callands Care Home