Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
Review Us
8.8 67 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care.

The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents.

A team of trained, caring staff ensure residents receive care and can participate in a variety of stimulating activities to suit their hobbies.

Healthy food is served that also meets residents' dietary requirements.
Show Callands Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vicki Costello (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Callands Coniston Unit is Male only.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (120)

Callands Care Home Reviews (67)

8.8

Callands Care Home has a Review Score of 8.8 (8.839) out of 10, based on 16 reviews in the last 2 years.
Over all time Callands Care Home has 67 reviews.

Overall Experience
  • 36
  • 22
  • 4
  • 2
  • 3
Date Published
  • 67
  • 4
  • 4
  • 16
  • 51
Reviewer Connection to Callands Care Home
  • 27
  • 11
  • 8
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 1-20
Review from P P (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff amazing and never stop, receptionist needed sat and Sunday, visitors wait ages for attention so many doors hv security and not fair to expect staff caring for patients to be messing about with all doors to reach front door to eventually let visitor in. Less staff as it is at the weekend and they
should not be leaving residents to answer doors. Can't praise the staff enough in their care for the residents which is definitely not easy on grasmere floor.
Reply from Daisy Edmondson, Marketing Executive at Callands Care Home

Thank you for your feedback and kind words about our staff. We're so pleased you recognise their dedication and will also take on board your comments about visitors access to ensure we continue improving.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin P (Son-in-law of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
To Whom It May Concern,


I am writing to raise serious concerns regarding the care and treatment of my mother-in-law, [Her Full Name], who was admitted to Callands Care Home in late May 2025 following a hospital stay due to a broken right leg sustained in a fall. She was placed at Callands for assessment

and support, with clear knowledge that she was a high fall risk.


Upon visiting regularly with my wife, we observed a series of unacceptable practices and apparent neglect that we feel compelled to report:


Inadequate Supervision & Unsafe Room Placement
Despite her known fall risk, she was placed in a far room (referred to us as "the furthest room") where there was little to no staff presence. As a result, she suffered multiple falls while under the care home's supervision. The repeated bruising on her body was visible and disturbing, yet we found no evidence that these incidents were being recorded or responded to appropriately.


CQC should pay a visit ASAP

Reply from Daisy Edmondson, Marketing Executive at Callands Care Home

I am sorry to read your review of your experience of our home. We have fully investigated your concerns. Every incident in our care home is thoroughly investigated and logged on our incident management system and we constantly review staffing rotas to ensure that there are adequate staff members to care for our residents. With all clients who have a falls history we use sensor technology to detect movement so that we can try and prevent them. We also keep in constant contact with Next of Kin whenever an incident occurs. We would like to reassure that we have taken your complaint extremely seriously and always believe that we can learn from all feedback and incidents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen B (Partner of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Impossibly long wait out in all weathers before entry into recepton at weekends. Often impossible to get through to anyone by phone after reception gone home, as unti staff busy.
Suggestion - for those visiting frequently, and long term, have identity cards, similar to hospitals.
Reply from Daisy Edmondson, Marketing Executive at Callands Care Home

Thank you for taking the time to leave a review. We are sorry to hear that you have experienced delays when visiting, particularly at weekends. At times, our team may be attending to residents or supporting during mealtimes, which can occasionally cause a short wait at the door. We understand this can be frustrating, and we're looking at ways to improve our response times. Your feedback is appreciated and has been shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum has received in the last 3 years has been excellent on Coniston/Windemere. All team members have been amazing and I myself have built up a good report. Nothing has been too much trouble. Out of all the homes I reviewed, this was the best one and really pleased I chose it. When Mum has been
ill I was quickly notified and the care also shown to myself has really touched me. Thank you! Highly recommend. I will miss you all.
Reply from Abi Warley, Digital Marketing Assistant at Callands Care Home

Thank you for your kind words. We are thrilled to hear the care your mum has received over the last 3 years has been excellent. Hearing that our team at Callands quickly notified you about your mums health and that you highly recommend our home means so much to us. Our team are always ensuring their residents receive the highest level of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne B (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves it here she has been cared for and nursed back to health after a major op.
The food is great the cleaning is excellent the carers nurses all staff have been exceptional! And she's never been so happy! - Mum's words.
The new manager is making a great impression and positive changes to
the home. If I could give a higher rating I would.
Reply from Jan Hunstone, Regional Manager at Callands Care Home

Thank you for taking the time to write this review, I am very pleased to hear that your mother is being so well looked after. I have passed your positive comments on to the manager and her team. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Son of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the home since September 2023. He is slowly but steadily declining which makes his care increasingly more complex. I am delighted with the level of care my dad receives. The staff are consistently jovial and very positive towards my father. Their professionalism is amazing. We cannot
thank them enough for the difficult work they do, day in and day out.
Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your kind comments and ratings, they are appreciated. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had no experience of a care home setting we were very apprehensive about Mum moving to live there. However, from our first interaction with the staff we were put at ease and felt confident that she would be well looked after and kept safe. The team quickly picked up Mum's needs and worked out
the best way to communicate and look after her. They were always prepared to listen to our views and ideas and made relevant changes to her care so that it was the best for her. Mum was happy, settled and treated with dignity, her personal care needs were always met. Her room clean and tidy, food OK and alternatives always offered. Medication given on time.
The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.
Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Your thanks to the team are very much appreciated. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise N (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Callands Care Home for just over 12 months.
She was very settled and happy there. She was always treated with dignity and kindness. Her room big, spacious, homely, clean and tidy. Her personal care needs were always met. Medication was given on time and the food was good. The
team would always find an alternative if needed.
As a family, we were always made welcome when we went to visit. The staff would answer any queries/concerns that we would have. They listened to our ideas and views in terms of Mum's care.
For me, it was the staff who made my mum's time there so enjoyable and settled. It felt like a big family. The atmosphere was positive and fun, but the staff were always professional.
At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.
Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your ratings and very kind comments regarding the team at Callands Care Home. Everyone will be very appreciative. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mother has been at Callands, on the Coniston unit for approximately 2 1/2 years. Initially, we were very pleased with the placement and the fact she was now receiving the care which her previous care home could not provide. When visiting, the staff are polite, respectful and friendly, but they are clearly
run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.
Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our team and management who dealt with your concerns in a timely manner. Staffing is continually monitored via our dependency tool, and we can make any changes as and when required. Since receipt of your review, we have revisited our staffing levels and found them to be appropriate to meet the individual needs of the residents currently residing in the home. We have requested our property team look into adding a canopy at the front door to protect visitors whilst they wait to gain access to the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died on 12-2-24 and I cannot thank the staff enough for their care and support of me, my mum and my dear auntie and uncle.
I always felt welcome by the staff and they listened and answered my questions with sensitivity.
My parents were in the care system for 5 years and my advice to others
entering the system is to work with the staff, they are your support, don't fret about clothes going missing, it doesn't matter. What matters is how they treat your parents/loved ones and my parents have been treated with the utmost respect and amazing care.
The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.
Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for taking the time and trouble to write a review and ratings. The team will appreciate your recognition of their care and support. We are sorry that your review was not replied to before now, as we also wanted to send our sincere condolences on the loss of your mother. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit, the atmosphere and the attitude of the staff is always really good. I can see my mum is very happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret U (Sister of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first entering the home, the staff are very welcoming and greet you as a friend.
Everywhere is clean and tidy.
The staff are very pleasant, kind and caring.
Activities/games are posted on a board for the residents.
Always a calm, warm atmosphere.
I have no concerns regarding the care given
to my sister.
A big thank you to all the staff!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James K (Husband of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good. My wife moved to Callands in 2017 and has improved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very supportive/professional. My mum has always been cared for and safe at Callands, every time I visit she is happy. I was shocked to see the CQC report in a local newspaper - with so many horrible comments - 99% of people couldn't do the job the staff do! She's always clean and the food's
lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.
Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review. We greatly appreciate your lovely comments on the care your mother receives at Callands. We value our staff team, who work hard to provide quality care, and we are disappointed with the inspection feedback. We will work in collaboration with all parties to ensure any areas requiring improvement are addressed. Our priority remains the wellbeing, happiness and safety of those we are privileged to care for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Wife of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very satisfied with teh care my husband receives. He is always clean, his bedding is always clean, and he is regularly checked. The staff are always cheerful, friendly and polite.
He is happy staying in the privacy of his room, although the carers do try to persuade him to go to the lounge
or dining room. They work very hard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter-in-law of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is on Ullswater wing of this care home receiving end-of-life care. From the first day Mum came here, all the staff are amazing and exceptional at providing high-level care for our loved ones. All the staff are friendly and respectful and very helpful. You can see that the staff take pride in their
work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy P (Niece of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Callands Care Home are all friendly and helpful and seem to be taking good care of my aunt. So far, we are pleased with the care being provided - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda C (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always willing to answer any questions.
They work extremely hard and cannot thank them enough for looking after my father, who has been in there since October.
The home is very clean and has a nice atmosphere.
I am glad this is the home he is in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark G (Son of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care my mum receives is fantastic, the staff go the extra mile and are always very friendly and helpful. They even let dogs in to visit residents as it's seen as good therapy. Wonderful place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.8 (8.839)

Overview of Review Score

The Review Score of 8.8 (8.839) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.297 for Callands Care Home is calculated as follows: ( (109 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 192 Ratings = 4.297
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.542 Points relating to the number of positive Reviews for Callands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Vicki

Vicki Costello

Job Title: Home Manager at Callands Care Home

Welcome to Callands Care Home, where we are dedicated to creating a warm, supportive and homely environment for our residents.


The Coniston Unit is a Male-only unit within Callands Care Home.

Frequently Asked Questions about Callands Care Home

What types of Care is Callands Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Callands Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Callands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Callands Care Home to the centre of Warrington?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Callands Care Home to verify any information. View our terms and conditions. Callands Care Home has an Enhanced Service - more info.