Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
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8.0 71 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington is a large, welcoming home offering residential, nursing, dementia, respite and specialist care for up to 120 residents. Part of the Dovehaven family, the home is designed around five smaller, household-style communities, helping create a calm, familiar and supportive environment where people can feel truly at home.

Each household has its own lounges and dining areas, with bright en-suite bedrooms that residents are encouraged to personalise with their own belongings. This helps create a real sense of identity, comfort and familiarity, while still offering access to the wider facilities across the home.

Care at Callands is delivered by an experienced and compassionate team who take time to get to know each person as an individual. Support is fully personalised to reflect routines, preferences and life history, with a strong focus on dignity, independence and wellbeing.

A key part of the home is the Coniston Unit, a dedicated male-only specialist service supporting men aged 21 and over with complex needs, including dementia, neurological conditions, mental health needs and physical disabilities. The unit provides a calm, structured environment where tailored care and meaningful activities help residents feel safe, understood and engaged in daily life.

Mealtimes are an important part of life at Callands, with freshly prepared, home-cooked food served in welcoming dining spaces. Residents are also supported to take part in a wide range of activities designed to promote wellbeing, encourage connection and bring enjoyment to everyday life.

With comfortable indoor spaces and secure outdoor areas, Callands Care Home offers a safe and supportive setting where residents are cared for with compassion, while continuing to live life in a way that feels right for them.
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Care Provided by Callands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1353
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1351
  • RESPITE Self-Funded Nursing Dementia Care: from £1353

Please note that fees are starting from prices. The team at Callands will be happy to provide full guidance on individual care needs, room choice, and funding options, ensuring families receive clear and tailored information to support their decision-making.

The price(s) shown are provided by the care home. Contact Callands Care Home for full pricing details and T&Cs.

Contact Callands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Callands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cheryl Bryne (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (120)

Visiting

  • At Dovehaven, families and friends are always welcome, and the team actively encourage regular visits as part of their person-centred approach to care. The team works closely with loved ones to ensure they remain involved and informed, supporting strong and meaningful relationships with residents.

Parking

  • Callands/Coniston has a car park onsite.

Callands Care Home Reviews (71)

8.0

Callands Care Home has a Review Score of 8.0 (7.951) out of 10, based on 9 reviews in the last 2 years.
Over all time Callands Care Home has 71 reviews.

Overall Experience
  • 38
  • 23
  • 5
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Date Published
  • 71
  • 4
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  • 9
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Reviewer Connection to Callands Care Home
  • 29
  • 12
  • 8
  • 4
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  • 3
  • 1
  • 1
  • 1
  • 1
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Total of 71, showing 21-40
Review from A C (Daughter-in-law of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is on Ullswater wing of this care home receiving end-of-life care. From the first day Mum came here, all the staff are amazing and exceptional at providing high-level care for our loved ones. All the staff are friendly and respectful and very helpful. You can see that the staff take pride in their
work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.
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Review from Tracy P (Niece of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Callands Care Home are all friendly and helpful and seem to be taking good care of my aunt. So far, we are pleased with the care being provided - thank you.
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Review from Linda C (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always willing to answer any questions.
They work extremely hard and cannot thank them enough for looking after my father, who has been in there since October.
The home is very clean and has a nice atmosphere.
I am glad this is the home he is in.
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Review from Mark G (Son of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care my mum receives is fantastic, the staff go the extra mile and are always very friendly and helpful. They even let dogs in to visit residents as it's seen as good therapy. Wonderful place.
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Review from R B (Wife of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband entered the care home at end of May 2021. Since that date, he has been lovingly cared for and nursed. He stated that they look after him very well - also he enjoys the food, his room is spacious, modern and comfortable. The whole building is very attractive in the enclosed gardens. Also well
maintained, inside and out. I am very pleased I chose this care home for my husband.
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Review from Lynne T (Daughter-in-law of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the care my relative is receiving, but I am not happy with the arrangements for visiting. It's so hard to get appointments to visit, it can be up to three weeks on occasions and I am only allowed twenty minutes which I find unacceptable, I am fully vaccinated so why can I not go
to her room for a visit, this arrangement needs addressing urgently.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you feel visiting arrangements have not been satisfactory. We have a robust system in place to provide supportive family visiting for your loved one. To assist with this, we can offer to enroll you on the weekly PCR home testing regime and you can be registered as an essential caregiver. This allows room visiting on a one-to-one basis providing your test is negative and you are wearing PPE the home will provide you with on each booked visit. Room visits do still need to be booked via each unit so that we can monitor and track activity to ensure your loved one is aware of your visit. Set time restrictions will not be enforced only reviewed and discussed at the time of booking. We hope this provides you with the assurance you seek. Of course, you are welcome to contact the Home Manager should you require any further assistance with this matter.
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Review from Susan F (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a full group meeting with a member of staff from each team on Mum's unit.
All staff are very friendly and professional.
Mum encouraged to join in activities.
Would be nice if we could see Mum's room so we can organise it so pictures are on the wall and a shelf for smaller pictures and toys.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Callands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Regarding your Mother’s room, we would happily arrange for you to meet with our maintenance team who will assist in ensuring that your Mother’s room reflects her personal likes and preferences. At HC-One we appreciate the importance of having a comfortable and personalised bedroom so we would be delighted if you contacted the home management team who will make the necessary arrangements.
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Review from R M (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and thoughtful staff.
Coping well under difficult circumstances.
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Review from Ian W (Husband of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before Covid I visited daily, also entertained there (musician/vocal) free of charge. I knew most of the staff and residents.
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Review from Julie C (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is extremely well cared for, he is happy and very well kept. He has lovely meals and is always treated really well. He is also always encouraged with his hobbies. Dad is very happy there.
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Review from Diane H (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all truly amazing. So kind, so helpful and full of love for the people they look after. During lockdown, I know they have looked after my mum and have been there for her when my sister and I aren't allowed to visit. Thank you.
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Review from Ian G (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father entered care in October 2020 during the peak of Covid. Callands Care Home, under extreme duress, have cared for and looked after my father. Great staff and management.
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Review from Pam S (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, taking care of my dad. Clean home. limited access due to COVID, due to COVID been difficult times. The staff have helped where they can. At difficult times my dad seems very relaxed and happy, always smiling when I see him.
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Review from Amanda C (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are like family and treat all patients with great care and respect. There is a genuine, hardworking, dedicated team on the Grasmere unit where my dad is.
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Review from Gary S (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Found the staff friendly and efficient, but was disappointed by the manager's lack of compassion at a time when we as a family needed support. I felt she was dismissive. My sister was allowed in every couple of days to say goodbye. We understood COVID was a huge part but felt the manager did not try
to come up with a solution, we will never get another chance and we feel heartbroken, and to be given a 'review us' form 10 minutes after Mum passed away was very, very insensitive. We know it is the manager's discretion about visits, but we feel we were failed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Callands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. At the time of the request to visit your mother who was poorly, we were in national lockdown and the home was in outbreak status. The manager explained to the gentleman who called to request to visit that there were already two designated visitors, per government and local authority guidance, and that we had to adhere to this. The manager informed the caller that this was not a discretionary choice but the visiting ruling in place at the time. We fully appreciate how heartbreaking these circumstances have been for families who have not been able to visit during the Covid-19 pandemic due to the restrictions in place. We concur it was not an appropriate time to give you a review form. We would like to apologise for this and thank you for bringing this to our attention. The manager would like to profusely apologise for coming across as dismissive and stated that this certainly was not her intent during these ongoing trying times for residents, family and staff.
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Review from Donna T (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my family are very happy with the care provided here for my mum. My mum has been in a few care homes but this one at Callands Care Home is by far the best and my mum has the up most care and attention. We are all 100% happy and my mum is happy too. Thank you to all the staff.
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Review from E D (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only there for 5 days but the staff were great with him, even though he couldn't communicate very well - they always knocked on the door before entering and told him what they were going to do before they did anything. At the end they respected his wishes, they treated him with compassion
and dignity.
Thank you all so much.
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Review from Maurice C (Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and understanding and make sure that I am comfortable. They treat me as if I was family, they do not take short cuts when carrying out other duties.
The food is not always to my liking, I eat a lot of sandwiches as an alternative to the meals. The green vegetables are overcooked
and soggy.
I wish to thank everyone for their support in accepting me.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Callands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We believe you have met with the Head Chef to discuss alternative menu options you might prefer. I am sorry the green vegetables are not to your liking; we have met with the kitchen staff and staff on the unit to discuss this issue. Food kept in a hot trolley can contribute to vegetables becoming soggy and the staff have given assurance they will serve the meals promptly, which we anticipate will help to prevent this happening. Please feel free to liaise with the Head Chef at your convenience should you have any other food matters to discuss. Thank you for your lovely positive comments regarding our staff team who we know work very hard to provide the kindest care to our residents.
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Review from A D (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and support my mum is receiving. Owing to Covid restrictions I am not able to comment on all the options as I have not been inside the care home since Mum has been a resident. I appreciate that the staff keep me informed of Mum's progress and make the time to speak
to me when I have any concerns.
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Review from James D (Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
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Current Review Score: 8.0 (7.951)

Overview of Review Score

The Review Score of 8.0 (7.951) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.151 for Callands Care Home is calculated as follows: ( (62 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 106 Ratings = 4.151
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.8 Points relating to the number of positive Reviews for Callands Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 6 Positive Reviews ÷ 24 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Cheryl

Cheryl Bryne

Job Title: Home Manager at Callands Care Home

Cheryl Byrne, our Interim Home Manager, leads the team at Callands Care Home, bringing extensive experience in managing our large, specialist facility with its five unique Lake District communities. For Cheryl and her team, ensuring exceptional care across all our diverse services is the top priority.


"What I love about Callands is how we've created five distinct communities that each feel like home, whilst offering the specialist expertise our residents need. Whether someone needs our male-only Coniston Unit or any of our other services, we ensure every person receives care that's truly tailored to them as an individual."


Cheryl helps ensure every resident receives the right support, in a setting that feels comfortable and appropriate, from everyday needs to more complex care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Callands Care Home to verify any information. View our terms and conditions. Callands Care Home has an Enhanced Service - more info.