Callands Care Home

Callands Road, Callands, Warrington WA5 9TS
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8.8 67 Reviews
  • Callands Care Home, Warrington
Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care.

The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents.

A team of trained, caring staff ensure residents receive care and can participate in a variety of stimulating activities to suit their hobbies.

Healthy food is served that also meets residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vicki Costello (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Callands Coniston Unit is Male only.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (120)

Callands Care Home Reviews (67)

8.8

Callands Care Home has a Review Score of 8.8 (8.839) out of 10, based on 16 reviews in the last 2 years.
Over all time Callands Care Home has 67 reviews.

Overall Experience
  • 36
  • 22
  • 4
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Date Published
  • 67
  • 4
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  • 16
  • 51
Reviewer Connection to Callands Care Home
  • 27
  • 11
  • 8
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from M A (Son of Resident) published on 6 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father would often tell me that a high majority of the CSW at Callands didn't listen to his needs and would, in particular, rush him when getting him up in a morning. There was one particular male staff member on nights at Callands who he said was always heavy handed with him.
I felt, being a nurse
myself (his son), that the nursing staff often did not pick up on health issues and often I had to raise these to them. I would be happy to go through these in more detail if you so wish. Also, he was only taken out once in 18 months. Not good enough.
Reply from HC-one, Careline Team at Callands Care Home

Thank you for your feedback with regards to Callands Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have referred to occurred in October 2015 and were fully investigated by ourselves as well as external professionals to achieve the best outcome. Should you wish to discuss these concerns further please don't hesitate to contact the home's Deputy Manager to facilitate this.

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Review from C B (Daughter of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main thing I would like to highlight would be the staff on Windermere Wing of Callands Nursing Home. They were fantastic with my mum. Very caring, patient, trying to encourage her in activities and trying to get her to eat and drink when she was poorly. I can't praise them enough in my mum's last
days. So caring, so compassionate and looked after her right to the end and treated with dignity. Only small criticism would be the room could be updated but perfectly adequate and food could be bit more varied. She felt safe and secure.
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Review from TWB G (Father of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son died in hospital in November 2016 having been transferred from Callands.
The staff at Callands were very kind. My son had many problems and could only ingest purees with any safety. He was very frustrated because he could not walk. The staff were very encouraging and I don't think he could
have had better treatment anywhere else. My son did not want to take part in any activities.
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Review from G A (Son of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support and communication from the staff during her 'settling in' period and subsequently was marvellous. I can't speak highly enough about the level of patience, understanding and warmth exhibited by the staff; it was a pleasure to watch and marvel at.
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Review from Paula M (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending a month in hospital my mother was moved to Callands, the staff at Callands made us feel welcome straight away. All the staff were very caring. My mother was in Callands for her last week of her life, they made it very special, nothing was too much trouble. My mother passed away with care
and dignity thanks to the wonderful staff at Callands.
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Review from Janet R (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent 18 months at Callands. He was treated with respect and dignity throughout his stay there. The staff were pleasant and caring, nothing was too much trouble for them. He was given his food at times that suited him rather than when it was meal times. I was notified immediately of any medication
that had been prescribed/any doctor visit, the odd times he rolled our of bed and got bruises. He has specialist furniture, ultra low bed and a recliner wheeled chair to help him to sit upright.
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Review from Jean M (Daughter of Resident) published on 24 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Coniston wing at Callands for fourteen months, she was treated so well, the staff were brilliant they couldn't do enough for her. Unfortunately my mum died on the 10th of December 2015, but again throughout her illness the staff were superb they helped me and my family so much I cannot
thank them enough.


Again I would like to take this opportunity to thank all the staff, night and day for there help and understanding right up to her last day.


Many Many Thanks Jean and Family

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Current Review Score: 8.8 (8.839)

Overview of Review Score

The Review Score of 8.8 (8.839) out of 10 for Callands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.297 for Callands Care Home is calculated as follows: ( (109 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 192 Ratings = 4.297
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.542 Points relating to the number of positive Reviews for Callands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Vicki

Vicki Costello

Job Title: Home Manager at Callands Care Home

Welcome to Callands Care Home, where we are dedicated to creating a warm, supportive and homely environment for our residents.


The Coniston Unit is a Male-only unit within Callands Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Callands Care Home to verify any information. View our terms and conditions. Callands Care Home has an Enhanced Service - more info.