Callands Care Home

The staff are helpful and extremely friendly.

The food could be better ie more choices.

The gardens need a little TLC.

Would not recommend this care home for any family member. I was disgusted on my first visit as was let in by builders and could walk up without signing in and no reception. Organisation of whole staff was horrendous. Commode not emptied. My nan went in on a Friday and wasn't offered a wash once on her respite visit, finally, a family member came and did it! Disgusting! Place generally untidy and trailing wires in her room. Staff unhelpful. Taken things out of room such as her own fan and nebulizer mask never to be seen again as no one knows where they are. My nan came in for 2 weeks respite and discharged herself it was that bad. I hope this improves for other's sakes.

My husband could not have been cared for any better. The staff were wonderful. His last few months will be remembered by me as more than comfortable. Please convey my attitude to the staff.

My room is always clean, thanks to the staff.

Nice friendly place. Staff are helpful always. Something going on for the residents.

It is difficult to see information and to get updates.

I felt, being a nurse myself (his son), that the nursing staff often did not pick up on health issues and often I had to raise these to them. I would be happy to go through these in more detail if you so wish. Also, he was only taken out once in 18 months. Not good enough.

The main thing I would like to highlight would be the staff on Windermere Wing of Callands Nursing Home. They were fantastic with my mum. Very caring, patient, trying to encourage her in activities and trying to get her to eat and drink when she was poorly. I can't praise them enough in my mum's last days. So caring, so compassionate and looked after her right to the end and treated with dignity. Only small criticism would be the room could be updated but perfectly adequate and food could be bit more varied. She felt safe and secure.

The staff at Callands were very kind. My son had many problems and could only ingest purees with any safety. He was very frustrated because he could not walk. The staff were very encouraging and I don't think he could have had better treatment anywhere else. My son did not want to take part in any activities.

The support and communication from the staff during her 'settling in' period and subsequently was marvellous. I can't speak highly enough about the level of patience, understanding and warmth exhibited by the staff; it was a pleasure to watch and marvel at.

After spending a month in hospital my mother was moved to Callands, the staff at Callands made us feel welcome straight away. All the staff were very caring. My mother was in Callands for her last week of her life, they made it very special, nothing was too much trouble. My mother passed away with care and dignity thanks to the wonderful staff at Callands.

My father spent 18 months at Callands. He was treated with respect and dignity throughout his stay there. The staff were pleasant and caring, nothing was too much trouble for them. He was given his food at times that suited him rather than when it was meal times. I was notified immediately of any medication that had been prescribed/any doctor visit, the odd times he rolled our of bed and got bruises. He has specialist furniture, ultra low bed and a recliner wheeled chair to help him to sit upright.

My mum was in Coniston wing at Callands for fourteen months, she was treated so well, the staff were brilliant they couldn't do enough for her. Unfortunately my mum died on the 10th of December 2015, but again throughout her illness the staff were superb they helped me and my family so much I cannot thank them enough.

Again I would like to take this opportunity to thank all the staff, night and day for there help and understanding right up to her last day.

Many Many Thanks Jean and Family