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- The Old Vicarage & The Willows Care Home







The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.
It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest...
Care Provided by The Old Vicarage & The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact The Old Vicarage & The Willows Care Home for full pricing details and T&Cs.
Contact The Old Vicarage & The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Ally Greenall (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (2)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
The Old Vicarage & The Willows Care Home Reviews (81)
The Old Vicarage & The Willows Care Home has a Review Score of 9.6 (9.565) out of 10, based on 11 reviews in the last 2 years.
Over all time The Old Vicarage & The Willows Care Home has 81 reviews.
My husband was admitted to The Old Vicarage in September. My family and I are delighted with the care my husband is receiving. The nursing staff and carers are wonderful with my husband. His room is very nice and overlooks the fields. The food is excellent and also the activities are really fun and interaction with the residents is second to none.
Thank you for your kind words about The Old Vicarage & The Willows Care Home! It's great to know that you are delighted with the care that your husband is receiving and that the carers at the home are wonderful with him. I'm pleased too that you feel his room is nice, with a great view. Our team...
My mother moved in on December 23rd (one week ago) and the organisation here is excellent, efficient and very friendly. Easy and accommodating to deal with whilst very professional. My mum is happy and safe here with very caring and attentive staff, making it feel like a big family. Every detail is thought of and maintenance is constant. All round excellent.
Thank you for your lovely review of The Old Vicarage & The Willows Care Home! I'm so pleased that your mum is settling in well and is happy and safe. She is already fitting in as part of the family! Our team work really hard to ensure that they are organised, efficient, accommodating and...
Overall, the care home is satisfactory with the patient, my wife, being well cared for.
Thank you so much for taking the time to write a review. It's good to read that you feel your wife is being well cared for.
Great nursing home who have been excellent in the care and wellbeing of my Gran.
Thanks for taking the time to write a review. It's great to read such a positive review and to hear about the excellent care your Gran is receiving. Best wishes, Honor Keatley, Managing Director.
I feel my mum gets good care in a safe environment. The staff are helpful and courteous and the home is clean and nursing care is good. I have left the management rating blank as I haven't met the current manager. The staff turnover, particularly at management level, is very high. I do know the deputy manager. There are many issues with the hoist equipment and lack of batteries - this can be a problem for Mum. The activities are excellent and there are many opportunities.
Thank you so much for taking the time to write a review. I will speak with the Home Manager regarding the issues you raised, however, it is good to read that you feel your mum gets good care in a safe environment.
Mum is one of the longest residents at the Old Vicarage being eight years in dementia. They have their ups and downs like most care homes, but their care for my mum over these years has astounded me. They are not just there for mum but families too. When your family member goes into the care system you can feel locked out. I can honestly say, apart from the covid period, they have and still do, support me with Mum. The care staff go out of their way to help you and will talk you through any stage. Always professional.
What a wonderful review. Thank you so much for taking the time to write it and for acknowledging the hard work of the team.
My aunt has spent the last 8 years in The Old Vicarage, on the Willow's Unit. During this time she has always been shown great respect and cared for by the staff. She has always had her needs met. If I have any queries, they are dealt with quickly. My aunt's care is discussed regularly and I am contacted before any changes take place. There have been lots of activities for the residents and pre-covid, these often included invitations to the residents' families. The staff are caring and make the residents feel part of a large family. Thank you.
It's great to read how happy you are regarding your aunt's care, thank you for sharing this.
I would like to thank all the staff for their exceptional care when looking after my mum. I was anxious that Mum had to have respite care after being in the hospital, but I needn't have worried. The staff were wonderful and communicated with me every day on Mums progress and how she had settled. They sent me a video of the room Mum would be staying in, and have been caring towards both my mum and the family, as they are aware of family fears when you are unable to visit. Mum looks happy and is finally getting back to her old self, and this is down to the special care she is receiving, and the regular video calls that they make with her to the family.
Thank you, and keep up the good work.
What a lovely review. Thank you so much for taking the time to submit it. It's so important for our team members to read what a difference they make, not only to their residents but also the wider families.
Mum initially came to The Old Vicarage for respite, but now a permanent resident. The family's concerns about not being able to view the home due to covid restrictions were quickly alleviated as all the staff are caring, thoughtful, friendly and loving. Mum's words 'they are marvellous'. Mum needed extra care after a recent operation, and it was a great comfort to know how well she was being looked after. Weekly activities are posted online, which I look forward to seeing. A Covid safe visitor's pod is a God Send, which has recently been fitted.
Many thanks for taking the time to write this review. It's great that your mum has settled so well and lovely feedback regarding the team, which I know they'll be thrilled to see and hear what a difference they are making not only to their resident's lives but also their wider families.
All as expected, but when lockdown came I could no longer visit properly. Since then he has lost weight steadily and no one from the home alerted me, even though I phoned regularly.
It was only when I asked specifically what his weight was, that I was advised he had dropped to 54kg - from 69kg in 10 months!! He weighs less than I do. I am 5'2"tall and take a size 12. He is 5'10" and was in a size L.
I asked for a copy of his weight records for the last 18 months so I could try and work out what and how it happened. The Manageress refused on Data protection grounds. Whose data are they protecting? My husband's or theirs? Do not rely on this home to keep you informed of your loved one's welfare during lockdown.
My mum has been a resident at The Old Vicarage for nearly a year now. As a family, we continue to be delighted with the love, care and support that Mum receives. The staff are kind, compassionate and dedicated to the resident's care and well being. The activities team do an amazing job providing interesting activities for the residents to engage with. All the staff are friendly and approachable, keeping us updated and in touch with Mum despite the difficulties that Covid has caused. When we visit the home, there is always a lovely relaxed, friendly atmosphere. Mum loves the food which is homemade and very appetising. We have peace of mind knowing that Mum is getting the best possible care. Thank you all so much.
What a wonderful review. Thank you so much for taking the time to write this. I know the team will be very happy to hear what a difference they make.
When looking for a home for my mum it was the most depressing time of my life. I thought I was a failure to her and I was letting her down. I went around lots of care homes and hated every one. I treated it as I was moving in, I needed that feeling you get when you buy a house and you know it’s the “one.” Well I felt it at The Old Vicarage, my heart skipped and I knew my mum would be safe, cared for and looked after. I waited for a while until a vacancy was available. My mum has been there 3 years now and that feeling I had then is still there, love this place, thank you to all the staff for making this the best decision I’ve ever had.
What an honest review. Thank you for sharing your story. It's a story that so many people go through and feel so alone. I'm glad you found 'the one'.
My uncle receives amazing care at the old vicarage. Staff are caring and kind and always have time for each resident. This is a home from home where the atmosphere is relaxed and friendly. As soon as you walk in you can sense a warm, loving place.
What wonderful words you have used to express how The Old Vicarage feels. Many thanks for taking the time to write this review.
Dad's room is clean and warm. Current issues are communicated to me. Dad is treated with respect. The staff I met are pleasant and friendly.
Many thanks for taking the time to write this review. It's good to know things are going well not only for your Dad but for you too.
As a family, we wanted to keep our relative at home as long as we could but there came a point when she needed 24hour care that this was no longer possible.
I’ve forgotten how many homes we looked around and it was a constant worry to find the best one for our relative.
Having found The Old Vicarage/willows we struck the jackpot!
The staff are amazing! Every single one of them! The managers, nurses, carers and maintenance staff, they all care.
Many thanks for writing this review. I'm so pleased the decision to place your grandmother at The Old Vicarage has reassured you all and made your decision easier to bear.
Mum has been in this home from September on the general nursing side and from October on the EMI nursing side. I am impressed with the amount of staff and also the true care and compassion given. The staff are able to cope with a sometimes challenging person with a smile and humour.
Many thanks for taking the time to write a review. It's great for staff to know what a difference they make.
I have only had the use of The Vicarage Nursing Home for a short period of time but my experience and care mum received was excellent. From the first time I went to view the home I knew immediately this was the place for my 98-year-old mum. The rooms vary in size, really well equipped and most of all exceptionally clean. The staff always had a smile for everyone, so very caring and I knew she was in really good hands and didn't hesitate with The Old Vicarage being her new home. The food was high quality and all homemade and very appetising. The Old Vicarage Nursing Home is set in a lovely rural area of Burtonwood.
Many thanks for taking the time to write a review. Your words will help the team to understand what a difference they make not only to our residents but to their wider family also.
My Dad is at the Old Vicarage to recuperate. The staff and nurses are completely dedicated to their residents. The level of care my Dad has received is second to none. We are all one family and I cannot thank and recommend highly enough each and everyone who works there. Diane the Manager is a wealth of knowledge and support. The Nurses and Staff are quick to respond whenever and wherever necessary. We are very protective of Dad but we completely trust that he is in safe hands and he has gone from strength to strength and will be coming home soon. The long term residents are treated with respect and dignity, attention to detail and nothing is too much trouble.
Thank you so much for taking the time to respond. It is so important for our team members to see reviews such as yours and to understand what an impact their caring and thoughtful actions have, not only on the person living with us, but also their family and friends.
Wonderful care and companion to both residents and relatives/friends.
We have no complaints at all.
That sounds like a perfect review to me. Thank you and kind regards.
Previously, my brother has not mixed well with others. Now, however, he relates much more freely. Recently my brother became confident enough to sing a solo and was delighted to receive a round of applause. My brother is very happy at living at The Old Vicarage, where he is treated with great kindness and care.
Thank you for such a personal review. It is so good to hear about such a success story. Thanks for reviewing. Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Old Vicarage & The Willows Care Home.
There are no upcoming events for The Old Vicarage & The Willows Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for The Old Vicarage & The Willows Care Home.
Meet the Team (5)

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.
I am a qualified RGN and have been nursing since 2009.
I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.
I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.
I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.
I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.
I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.
I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.
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