The Old Vicarage & The Willows Care Home

Fir Tree Lane, Burtonwood, Warrington WA5 4NN
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9.4 76 Reviews
  • The Old Vicarage & The Willows Care Home, Warrington
The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.

It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest residents.

This is a 59 bed home with two distinct and separate facilities: The Old Vicarage is an impressive and charming listed building, beautifully restored and refurbished to the highest standard. The Old Vicarage & The Willows Care Home is designed for both residential and nursing clients, with most bedrooms having en-suites.

The home has developed a great reputation with the Regulators and the Local Authority for providing excellent care in a wonderful environment.

The Willows Unit is a purpose built 25-bed extension especially designed for those experiencing varying degrees of dementia. It is a wonderful modern facility which has many specialist features designed to best support the residents living with dementia. All bedrooms have en-suite facilities and the home has two lounges, an activities room and a large conservatory with access to extensive private landscaped gardens.
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Care Provided by The Old Vicarage & The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact The Old Vicarage & The Willows Care Home to find out the exact price for your requirements.

Contact The Old Vicarage & The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Old Vicarage & The Willows Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ally Greenall (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

The Old Vicarage & The Willows Care Home Reviews (76)

9.4

The Old Vicarage & The Willows Care Home has a Review Score of 9.4 (9.403) out of 10, based on 8 reviews in the last 2 years.
Over all time The Old Vicarage & The Willows Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Old Vicarage & The Willows Care Home
  • 26
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Total of 76, showing 41-60
Review from Elizabeth B (Granddaughter of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been a resident at The Old Vic for around 3 months and he has settled in very well - he has come on in leaps and bounds.
He always comments on how lovely the food is.
The Home is very clean and welcoming.
The care staff are very helpful and friendly.
I can't recommend the Home enough...thank
you for everything you do
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for your review and your recommendation, everyone at The Old Vicarage will be pleased to know that they are making a positive difference. Kind regards
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Review from L C (Great-Niece of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a beautiful home, words cannot express how kind and caring the staff are! It has such a warm, homely and friendly feel to it.
As soon as you walk through the front door, you are greeted by the friendly banter from two staff members in particular. They are always there ready to make you smile and
nothing is ever too much trouble for these two ladies. The friendliness radiates throughout the home and all the staff.....far too many to mention.


I love the transformation of the library into a tearoom.....just makes that visit a bit more special!


My Aunt is truly well cared for and most importantly, she is happy. I can't thank the staff enough for their efforts.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
This is a wonderful review, thank you very much for your kind words. The staff work so hard to ensure that this home is the best it can be and to hear your praise will make them feel that all of their…read more
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Review from J H (Sister of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say how pleased and grateful I am for the care being given to my sister by all the staff. They are also lovely to me when I visit. It's been a rollercoaster ride but my sister is now settled and happy. I feel like I have been given a gold clock and am finally free from anxiety I first
felt when she came to The Old Vicarage.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for your review, your comments are much appreciated. Kind regards.
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Review from Anne-Marie H (Daughter of Resident) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the Old Vicarage for 15 months now, and the whole family still feel like we have won the lottery of nursing homes - it is absolutely fantastic. The staff are so dedicated, and warm and loving towards the residents, treating each and every one of them with the utmost respect. The
food is home cooked and always looks and smells delicious. Having looked around other homes before placing him here, it was common to see residents sitting in lounges with no staff present, but this is never the case at the Old Vic - the staff are always visible, and any questions thoroughly answered. There's a great chemistry amongst the staff, and the atmosphere is always light and cheery. The staff will go beyond the call of duty, always keep the family updated of any changes, and if the Care Plan is requested at any time, it is produced immediately - they are very transparent. Placing a loved one into a home is one of the most difficult decisions ever, but we certainly chose well.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a wonderful review! The team work so hard to ensure that residents are well settled and cared for and we are very pleased that you are so happy with your choice of home. Kind regards.
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Review from Gerald W (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Old Vicarage exudes a homely atmosphere, all residents are cared for to an extremely high standard. Staff are never too busy to chat to residents and families and they go above and beyond to ensure life is comfortable and the residents remain happy. We have great peace of mind knowing that my mother's
welfare and medical needs are addressed, she is only a few minutes away from us and manages to visit our house and go on excursions with us regularly. It is the best scenario we could have hoped for.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thanks very much for taking the time to review The Old Vicarage, your comments are much appreciated. The team in the home, work so hard to do their best for every individual resident and certainly go…read more
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Review from J J (Great-Nephew of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great uncle is so happy at The Old Vicarage.
The staff are amazingly friendly and he is so fond of them all. They take care of his every need and keep us up to date with the aspects of his care continuously.


I love that the home has access to a minibus each month with regular trips out make all

the difference!


I cannot thank the staff enough for the amazing job they do

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the time to write a review of The Old Vicarage. The staff in the home really put their residents before all else and we are so proud that this is recognised not only by…read more
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Review from Quentin S (Grandson of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't visit Grandad that often due to University commitments, but when I do I am always offered a warm welcome.
I can ring Grandad anytime I wish and the staff are very helpful assisting him to speak to me.
Grandad is very settled and happy at the home.
A big thanks to all the dedicated staff.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Many thanks for your review, your thanks will be passed on to the team. Kind regards
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Review from Summer J (Granddaughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely warm and welcoming place. It's just like visiting Nanna's house.
You open the door and you are greeted with laughter and banter and that is continued throughout the building with the rest of the staff.


I love that I can get myself a coffee too.....or a cappuccino, mocha latte.....we

are a bit spoiled, just like we would be visiting nanna's own home.


The staff are kind, caring and compassionate and nothing is ever too much trouble. As a family, we have no doubt that The Old Vicarage is the right choice for us.


Thank you all for everything you do.

Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you so much for your 'vote of confidence' in The Old Vicarage. It's a special home, with special staff and there is no doubt that residents and families feel very comfortable and confident that…read more
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Review from Deedee M (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Old Vicarage is such a friendly and charming place. My mother is certainly very well cared for. The home is warm and inviting and nothing is ever too much trouble.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for your review. Your warm comments regarding the home are very much appreciated. Kind Regards
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Review from Joseph M (Relative of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's uncle came to this home approx three months ago and I would 100% recommend it to anyone as when I have visited/spoken to him, he is always telling me about how nice the staff are and the things he has been doing in the home, such as quizzes and entertainment nights. They recently had a cheese
and wine evening with a violinist and he absolutely loved it, he cannot thank the staff enough and him being happy, makes us happy.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a wonderful review! I must say that if I had known about the cheese and wine evening with musical entertainment, I would have been there! There is so much going on in The Old Vicarage it's hard…read more
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Review from Adam J (Grandson of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandad has now been in The Old Vicarage for a little over a year.
The home continues to care for him with the utmost respect and dignity and kindness and compassion.
The Old Vicarage is such a friendly place and the staff are excellent.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
I wanted to thank you for sending in such a positive and considered review for The Old Vicarage. Your feedback is much appreciated by all at the home. Kind regards
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Review from Hayley C (Daughter of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support and care shown by the management and staff at The Old Vicarage is excellent. They have cared for and supported my dad since his admission in July. It is a difficult transition to place your loved one into a care home but the staff have made the transition as smooth as possible.
I wouldn't
hesitate to recommend this facility to anyone looking for nursing or residential care.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for posting such a positive review about the care delivered by the team at The Old Vicarage. I am sure that your feedback will do much to reassure those looking for care for a loved one that…read more
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Review from Deborah W (Daughter of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived at The Old Vicarage for two and a half years until he recently passed away. I am so pleased I chose for him to live here, the care he has received has been second to none. All aspects of The Old Vicarage are excellent and the staff are exceptionally dedicated and genuinely caring - it's
a lovely homely atmosphere. The food provided is good quality and plentiful, my dad's medical needs have been closely monitored to keep him in the best health possible despite him being late stage Alzheimer's. There are daily activities and regular outings and events and all the staff get enthusiastically involved. I have been kept well informed of every aspect of my dad's health and care. I know the staff will really miss my dad and they all came out to wave him off as his funeral left from here which meant the world to our family..... in fact these lovely carers had become like extended family and I will always appreciate their loving care of my beloved dad.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for sending in such a wonderful review of the care and consideration given to your father during his stay at The Old Vicarage. There is nothing better for us than to know that both families…read more
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Review from Stephen G (Nephew of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service from all concerned, both to our aunty and particularly to my wife who is struggling to deal with two very poorly relatives currently and an only child.
The whole experience has been flawless from our first introduction and to being straight with needs and health care issues.
The staff are genuine and dedicated, truly lovely people.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
What a heartfelt review, thank you for your kind words. Regards
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Review from Stephen N (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having made the decision to place my dad in a care home and move him from one area or another, closer to me, I knew that I had made the right choice in The Old Vicarage from day one. All the staff are dedicated, kind, considerate and caring to all residents regardless of the reasons behind their residency.
The
Old Vicarage is the "residents home" and not a place of work, the evidence of which I see in my dad each time I visit. He looks so well cared for and has started to smile again!!
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you so much for sending in such a wonderful review. The team at The Old Vicarage and The Willows work so hard to ensure that our residents feel that they are very much 'at home'. Your comments…read more
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Review from Fiona G (Niece of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty is a resident following a massive stroke and right from the start we were treated well.
The staff, management and administrator were very accommodating and they attend to our concerns as family members equally as they look after her with love, affection and dignity.
She responds to their
care and knows their commitment and genuine care for her individual needs.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for this review which so perfectly expresses the support you have received at the home. We are proud to know that the team at The Old Vicarage are giving the best of care to your…read more
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Review from David Y (Son of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother loves living here, the care and attention she loves it. Keep up the good work.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for this wonderful review. Kind regards
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Review from Ann Y (Daughter-in-law of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law was taken on holiday to Blackpool for 3 days by care staff. While away, her room was painted with new carpet etc., so happy on her return.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you for taking the trouble to review The Old Vicarage. This is a home which really takes the time and trouble to 'go the extra mile' for all of their residents and I am so pleased that both the…read more
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Review from Sarah J M (Granddaughter of Resident) published on 31 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at The Old Vicarage for around a year give or take.
It's always such a pleasure to visit. The home prides itself on being friendly. There is a lot of lighthearted banter from the minute you walk through the door.
They are always looking for something different to do. The recent garden
competition has been great fun. The staff are so competitive and "house proud". It had us all laughing. My favourite debate of the year has definitely been the Yankee candle flavours....sorry ladies but the ginger one did smell like curry haha.
Because of the friendliness of the staff, we always feel at ease when discussing my nan's care and know that she is in safe, competent hands. This is not a care home....it is a "HOME". You should all be proud.
Reply from Alison, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the trouble to send a review and mentioning a few of the small things which come together to make this home stand out as a real 'home from home'. The team at the home…read more
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Review from G M (Brother of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my brother was admitted initially and for some time afterwards, I was sometimes disappointed by certain aspects of the care home (laundry problems, articles of my brother's clothing going missing, lack of attention to his personal grooming etc) For some time now, however, I have noticed significant
and encouraging improvement in the way the home is run and in its general ambience, as well as in the care that my brother receives. I would like to thank the management and staff or their continuing efforts.
Reply from Alison Foreman, Commercial Director at The Old Vicarage & The Willows Care Home
Thank you very much for taking the trouble to review our home. The points you raise are valid and demonstrate how when a new resident moves into a care environment, it takes a while to get to know and…read more
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for The Old Vicarage & The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for The Old Vicarage & The Willows Care Home is calculated as follows: ( (89 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.467 Points relating to the number of positive Reviews for The Old Vicarage & The Willows Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Ally

Ally Greenall

Job Title: Home Manager Joined: 2022

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.


I am a qualified RGN and have been nursing since 2009.


I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.

Sarah

Sarah Powell

Job Title: Deputy Home Manager Joined: 2022

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.


I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.


I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.

Jo

Jo Smalley

Job Title: Administrator Joined: 2014

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.


I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!

Jishadh

Jishadh Kallidukkil

Job Title: Clinical Lead

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.


I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.

Jessica

Jessica Davies

Job Title: Activities Coordinator Joined: 2022

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.


I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.

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