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- The Old Vicarage & The Willows Care Home







The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.
It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest...
Care Provided by The Old Vicarage & The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact The Old Vicarage & The Willows Care Home for full pricing details and T&Cs.
Contact The Old Vicarage & The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Ally Greenall (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (2)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
The Old Vicarage & The Willows Care Home Reviews (81)
The Old Vicarage & The Willows Care Home has a Review Score of 9.6 (9.565) out of 10, based on 11 reviews in the last 2 years.
Over all time The Old Vicarage & The Willows Care Home has 81 reviews.
Invited to have Christmas lunch with my wife. The staff did an incredible job and I can’t thank them enough.
So glad to hear that you enjoyed Christmas lunch at The Old Vicarage! Kind regards.
My lovely Gran has been in this care home for several months now and we as a family are very happy with the care she received here. The staff are lovely and treat her with respect and dignity.
Thank you very much for taking the trouble to post a review. the team will be happy to know that their hard work is evident and making the essential difference to resident care. Kind regards
The quality of care is second to none and is definitely the USP for the Old Vicarage. The staff care for the residents with love and respect as though they are their own relatives.
I personally witness on a daily basis, the patience, kindness and love the amazing fantastic staff give to the residents. The most important thing for our family is that we can sleep easy in the knowledge that my Dad is being cared for with the same love and respect as what we would provide at home.
Thank you for the wonderful review, it is much appreciated. Kind regards
Without their compassion, kindness and thoughtfulness, our family could not have endured the emotional trauma of watching Dad's deterioration.
I will be forever grateful to all the staff. They are all angels, doing one of the most difficult jobs in the world.
What a wonderful review! Thank you for your kind words. Kind regards
My Dad spent two and half years at the The Old Vicarage and I could not have asked for a better place. The staff work really hard to ensure the residents feel at home and there is always some activity for them to participate in. Unfortunately, he passed away in July and the care and support I received during that time was stupendous. It was arranged so that Dad could be brought out of hospital and nursed in his final days by the staff who knew him and cared deeply for him-what more could any family ask for. I have no hesitation in recommending The Old Vicarage to anyone considering a care home for their relative.
What a wonderful review, thank you for taking the trouble to give a snapshot of your experience of the home. This will certainly reassure those who are searching for care for their loved ones. Kind regards.
He always comments on how lovely the food is.
The Home is very clean and welcoming.
The care staff are very helpful and friendly.
I can't recommend the Home enough...thank you for everything you do
Thank you for your review and your recommendation, everyone at The Old Vicarage will be pleased to know that they are making a positive difference. Kind regards
As soon as you walk through the front door, you are greeted by the friendly banter from two staff members in particular. They are always there ready to make you smile and nothing is ever too much trouble for these two ladies. The friendliness radiates throughout the home and all the staff.....far too many to mention.
I love the transformation of the library into a tearoom.....just makes that visit a bit more special!
My Aunt is truly well cared for and most importantly, she is happy. I can't thank the staff enough for their efforts.
This is a wonderful review, thank you very much for your kind words. The staff work so hard to ensure that this home is the best it can be and to hear your praise will make them feel that all of their efforts are worthwhile. We are proud of The Old Vicarage, and rightly so! Kind regards.
Just wanted to say how pleased and grateful I am for the care being given to my sister by all the staff. They are also lovely to me when I visit. It's been a rollercoaster ride but my sister is now settled and happy. I feel like I have been given a gold clock and am finally free from anxiety I first felt when she came to The Old Vicarage.
Thank you very much for your review, your comments are much appreciated. Kind regards.
My dad has been at the Old Vicarage for 15 months now, and the whole family still feel like we have won the lottery of nursing homes - it is absolutely fantastic. The staff are so dedicated, and warm and loving towards the residents, treating each and every one of them with the utmost respect. The food is home cooked and always looks and smells delicious. Having looked around other homes before placing him here, it was common to see residents sitting in lounges with no staff present, but this is never the case at the Old Vic - the staff are always visible, and any questions thoroughly answered. There's a great chemistry amongst the staff, and the atmosphere is always light and cheery. The staff will go beyond the call of duty, always keep the family updated of any changes, and if the Care Plan is requested at any time, it is produced immediately - they are very transparent. Placing a loved one into a home is one of the most difficult decisions ever, but we certainly chose well.
What a wonderful review! The team work so hard to ensure that residents are well settled and cared for and we are very pleased that you are so happy with your choice of home. Kind regards.
The Old Vicarage exudes a homely atmosphere, all residents are cared for to an extremely high standard. Staff are never too busy to chat to residents and families and they go above and beyond to ensure life is comfortable and the residents remain happy. We have great peace of mind knowing that my mother's welfare and medical needs are addressed, she is only a few minutes away from us and manages to visit our house and go on excursions with us regularly. It is the best scenario we could have hoped for.
Thanks very much for taking the time to review The Old Vicarage, your comments are much appreciated. The team in the home, work so hard to do their best for every individual resident and certainly go 'above and beyond' to ensure that both residents and families are happy with the service they give, we are proud of every single staff member. Kind regards.
The staff are amazingly friendly and he is so fond of them all. They take care of his every need and keep us up to date with the aspects of his care continuously.
I love that the home has access to a minibus each month with regular trips out make all the difference!
I cannot thank the staff enough for the amazing job they do
Thank you very much for taking the time to write a review of The Old Vicarage. The staff in the home really put their residents before all else and we are so proud that this is recognised not only by residents, but by families as well. Kind regards
I can ring Grandad anytime I wish and the staff are very helpful assisting him to speak to me.
Grandad is very settled and happy at the home.
A big thanks to all the dedicated staff.
Many thanks for your review, your thanks will be passed on to the team. Kind regards
You open the door and you are greeted with laughter and banter and that is continued throughout the building with the rest of the staff.
I love that I can get myself a coffee too.....or a cappuccino, mocha latte.....we are a bit spoiled, just like we would be visiting nanna's own home.
The staff are kind, caring and compassionate and nothing is ever too much trouble. As a family, we have no doubt that The Old Vicarage is the right choice for us.
Thank you all for everything you do.
Thank you so much for your 'vote of confidence' in The Old Vicarage. It's a special home, with special staff and there is no doubt that residents and families feel very comfortable and confident that their loved ones are also being 'spoiled'. It's not just the coffee which people rave about! Kind regards
The Old Vicarage is such a friendly and charming place. My mother is certainly very well cared for. The home is warm and inviting and nothing is ever too much trouble.
Thank you for your review. Your warm comments regarding the home are very much appreciated. Kind Regards
My wife's uncle came to this home approx three months ago and I would 100% recommend it to anyone as when I have visited/spoken to him, he is always telling me about how nice the staff are and the things he has been doing in the home, such as quizzes and entertainment nights. They recently had a cheese and wine evening with a violinist and he absolutely loved it, he cannot thank the staff enough and him being happy, makes us happy.
What a wonderful review! I must say that if I had known about the cheese and wine evening with musical entertainment, I would have been there! There is so much going on in The Old Vicarage it's hard to keep up. So pleased to hear that all are happy. Kind regards.
The home continues to care for him with the utmost respect and dignity and kindness and compassion.
The Old Vicarage is such a friendly place and the staff are excellent.
I wanted to thank you for sending in such a positive and considered review for The Old Vicarage. Your feedback is much appreciated by all at the home. Kind regards
I wouldn't hesitate to recommend this facility to anyone looking for nursing or residential care.
Thank you for posting such a positive review about the care delivered by the team at The Old Vicarage. I am sure that your feedback will do much to reassure those looking for care for a loved one that The Old Vicarage would be a great choice as their 'forever home'. Kind regards
My dad lived at The Old Vicarage for two and a half years until he recently passed away. I am so pleased I chose for him to live here, the care he has received has been second to none. All aspects of The Old Vicarage are excellent and the staff are exceptionally dedicated and genuinely caring - it's a lovely homely atmosphere. The food provided is good quality and plentiful, my dad's medical needs have been closely monitored to keep him in the best health possible despite him being late stage Alzheimer's. There are daily activities and regular outings and events and all the staff get enthusiastically involved. I have been kept well informed of every aspect of my dad's health and care. I know the staff will really miss my dad and they all came out to wave him off as his funeral left from here which meant the world to our family..... in fact these lovely carers had become like extended family and I will always appreciate their loving care of my beloved dad.
Thank you for sending in such a wonderful review of the care and consideration given to your father during his stay at The Old Vicarage. There is nothing better for us than to know that both families and residents are able to speak so kindly about the team at the home. They do sincerely care about...
The whole experience has been flawless from our first introduction and to being straight with needs and health care issues. The staff are genuine and dedicated, truly lovely people.
What a heartfelt review, thank you for your kind words. Regards
The Old Vicarage is the "residents home" and not a place of work, the evidence of which I see in my dad each time I visit. He looks so well cared for and has started to smile again!!
Thank you so much for sending in such a wonderful review. The team at The Old Vicarage and The Willows work so hard to ensure that our residents feel that they are very much 'at home'. Your comments will give them the feedback they need to know that they are doing it right! Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Old Vicarage & The Willows Care Home.
There are no upcoming events for The Old Vicarage & The Willows Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for The Old Vicarage & The Willows Care Home.
Meet the Team (5)

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.
I am a qualified RGN and have been nursing since 2009.
I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.
I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.
I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.
I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.
I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.
I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.
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