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- The Old Vicarage & The Willows Care Home







The Old Vicarage & The Willows Care Home has just been refurbished and is undoubtedly amongst the finest in the region for resident comfort and quality.
It is situated on the outskirts of Burtonwood village in a quiet, rural location but is less than a 5-minute drive from the M62. It is a versatile home that provides high quality, personalised care packages for a wide range of long-term or guest...
Care Provided by The Old Vicarage & The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact The Old Vicarage & The Willows Care Home for full pricing details and T&Cs.
Contact The Old Vicarage & The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Ally Greenall (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (2)
Visiting
- Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged. There are no restrictions or booking requirements to visit The Old Vicarage & The Willows Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- The Old Vicarage & The Willows Care Home has a private car park including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
The Old Vicarage & The Willows Care Home Reviews (81)
The Old Vicarage & The Willows Care Home has a Review Score of 9.6 (9.565) out of 10, based on 11 reviews in the last 2 years.
Over all time The Old Vicarage & The Willows Care Home has 81 reviews.
Thank You
Very cheerful , friendly staff , very helpful and caring . Food looked good , staff always on hand for the residence , Clean , hygienic , nice lounge areas . Parking could be better , on a busy day can be a bit of nightmare to get in and out of the carpark .
Thank you for your kind words about our staff and the environment we strive to create. We are committed to providing high-quality care and support to all. Your feedback regarding parking will be reviewed as we continuously aim to improve our services.
The Home itself has a good atmosphere and completely without the " care home " smell. The gardens are a bonus though could benefit from greater care.
The weekly attendance of the GP and Specialist Nurse from the Memory Clinic is an excellent arrangement.
Thank you for sharing your experience. We are pleased to hear that our staff provided friendly and approachable service while addressing your concerns with honesty and reliability. Your feedback about the atmosphere and gardens will be shared with our team as we strive for quality support.
The team goes above and beyond to make residents feel comfortable and valued, and the level of professionalism and patience they show every day is truly appreciated. The home is clean, welcoming, and has a warm atmosphere that feels reassuring to families as well as residents.
We are very grateful for the wonderful care and support my mother-in-law receives, and we would highly recommend this nursing home to anyone looking for a place where their loved one will be treated with respect and compassion.
Thank you for sharing your experience. We are delighted to hear that you find our service compassionate and trustworthy, and that our team provides a supportive environment for your mother-in-law. Your feedback will be shared with the team as we strive for quality care and a person centered approach.
A great safe space for my Mum with amazing staff who genuinely care and are like family for my mum and us. Staff are great and so are the activities which have encouraged Mum to become more social and engage in activities would never usually do.
My wife has stayed at The Willows for respite care. I was very unsure about home care for my wife; however, I could not be more impressed with every area of my wife's care. All of the team has gone above and beyond in every area of my wife's care. Excellent food, superb cleanliness and personal care in every area. I very much judge any form of care for my wife on how it feels in the home. The energy, care, and sense of genuine willingness to make her stay as comfortable and passionate are evident at every part. Thank you for giving me the peace of mind that was so needed. It has been invaluable.
My uncle was a resident for eight months until his passing. This home gave him excellent care. He was treated with compassion and dignity at all times, and his final months were filled with love and laughter. The staff were exceptional in supporting both his needs and his family. In my opinion, there is no better facility or team. I am grateful to them.
When I visited my Mum today she was having afternoon tea with the other residents. It was a lovely atmosphere. The staff organise some super afternoons and everyone enjoys themselves. It is a pleasure to visit my Mum. I would like to thank all the staff for making my Mums life comfortable and for giving me peace of mind.
From walking through the door the management and staff are caring and empathetic both to the resident and the family. Both my parents have been in care homes but the Old Vicarage really does feel like mum's home. The staff couldn't do more for the residents it really feels like one big family. I really couldn't recommend it more. Thank you for everything you do! xx
What a lovely review of The Old Vicarage & The Willows Care Home! We have wonderful team at the home and are really pleased that you feel they are caring and empathetic to both residents and their families. We are really glad that you feel part of the family! Kind regards
My father was placed in this home following a hip fracture. As it was the far side of Warrington it was inconvenient. However, I rapidly came to realise the care was excellent, so when we had the option to move him, we didn't. I always felt welcome when visiting. It was never a problem to speak to staff about Dad and indeed they frequently offered information and updates. All the staff got on well with each other and the atmosphere was homely. Even admin and cleaning staff knew residents by name and interacted with them. The entertainers were excellent - they identified ball games as Dad's favourite activity, the only problem here was there was only two of them! Others involved in Dad's care independently volunteered the information that staff were helpful and knowledgeable.
Thank you for your lovely review of The Old Vicarage & The Willows Care Home! It's great to know that you find the care home homely, care excellent and the team helpful and approachable! Your Dad is a well-loved member of our community and we love having him join in with the activities like the...
I am always treated with courtesy and respect. I am involved in my brother's care and consulted when changes in his management as planned. I am in admiration of the relationship between carers and residents, the support and kindness enable their good health to flourish.
Thank you so much for your kind review of The Old Vicarage and The Willows Care Home! Our team work hard to build great relationships with both our residents and their relatives and it's great to know that you are treated with courtesy and respect. Kind regards.
Very friendly staff and welcome, nice clean home, all residents look happy and pleased to see you.
Thanks so much for taking the time to write a review and for giving us a 5-star rating! With best wishes, Managing Director.
I know there’s new staff and I do believe that this is a contribution to my mum looking so well, my mum does relate to younger people, but the care my mum is getting is amazing.
Thank you.
Thank you so much for your fantastic review and your 5* rating. Your review both made me smile and brought a tear to my eye as I imagined you with your mum. It is great for new care seekers to read reviews like yours to better understand what life is like at The Old Vicarage & Willows. With best wishes.
Really pleased they are looking after dad very well and the ladies are so happy.
Thank you so much for your comments and 5* rating. I look forward to meeting your dad next time I'm at The Old Vicarage and Willows.
With best wishes
My husband was admitted on the 11th November 2022 and the care they gave him was 1st class. Staff always friendly and willing to have a chat with us. I cannot praise each and everyone enough, they go above and beyond.
With best wishes,
Managing Director
Management and staff are all very caring and helpful. Enjoys mealtimes with very varied meals. Would like to use the lounge/garden more often. All staff are doing a great job. I would like to thank you all.
With best wishes,
Honor
My mother was admitted to the home in October 2022 and since then she has flourished, which is down to the excellent care and attention.
With best wishes,
Honor
The staff are extremely friendly and helpful and the food is on another level. So glad we managed to get her in here.
With best wishes,
Managing Director.
My friend is very happy here.
Very good atmosphere and environment.
Lovely and clean building.
The food looked excellent.
Managers are very approachable and helpful.
With best wishes.
Without question one of the finest care homes in my opinion. The staff are a credit to the care profession - highly trained, kind, empathetic and superb in all they do. My father has been treated with the utmost respect and dignity and kept comfortable and safe. Their care and concern extended to me and my family. The staff went above and beyond what anyone would expect. I cannot thank them enough for the empathy and compassion we have received. We shall always be truly grateful.
With best wishes,
Honor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Old Vicarage & The Willows Care Home.
There are no upcoming events for The Old Vicarage & The Willows Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for The Old Vicarage & The Willows Care Home.
Meet the Team (5)

Hi, my name is Ally. I am the manager at The Old Vicarage & The Willows Care Home.
I am a qualified RGN and have been nursing since 2009.
I am very passionate about my job, and I have worked very hard to be in the position I am in. I feel very privileged to come to work every day for a job I love, work with amazing staff, and get to be a part of my residents’ lives, to care for and support the people in our care. I want to improve the lives of our residents every day, to ensure they have the best of everything.

Hi, my name is Sarah, I am the Deputy Manager at The Old Vicarage & The Willows Care Home.
I am a mum of 3 and have been married for 6 years. I love the outdoors and hike as often as I can.
I have proudly been part of the care sector since 2008, and for the most part, have been in a senior role; for a long-time supporting children and adults with Autism. My passion for care and ensuring outstanding provision alongside person-centred care goes for residents, staff, and families alike – we are one huge family and team who can achieve anything we set our sights on. I believe in openness, honesty, and progression; never resting on our laurels. If I haven’t met you yet, I look forward to it and here’s to many years of success and happiness.

Hi, my name is Jo. I am the Administrator at The Old Vicarage & The Willows Care Home.
I have been in this position since March 2022. However, I have been working in The Old Vicarage & The Willows Care Home for nearly 9 years. I started as a care assistant which then led to becoming an activities coordinator. As much as I loved both jobs, when I started, I always pictured myself as the administrator and I can now honestly say I am in the best job which I feel very passionate about!

Hi, my name is Jishadh, although I like to be called Jish for short. I am the Clinical Lead at The Old Vicarage & The Willows Care Home.
I am a registered nurse with 12 years of experience. I have worked in different countries and sectors, such as in surgery theatres as a scrub nurse and even in a construction company as Occupational Health Nurse. I also previously worked as a Support Manager when I was with my former employer. I am also an M&H trainer.

Hi, I'm Jess. I am the Activities Coordinator at The Old Vicarage & The Willows Care Home.
I love doing anything from dominos, to dancing, and crafts. I enjoy having lots of fun with all the residents and making them laugh and smile. I've got the best job at The Old Vicarage & The Willows Care Home - it doesn't feel like work when you're having so much fun doing it! I couldn't ask for a better place to work.
Frequently Asked Questions about The Old Vicarage & The Willows Care Home
What types of Care is The Old Vicarage & The Willows Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Old Vicarage & The Willows Care Home have?
There are 56 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Old Vicarage & The Willows Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Old Vicarage & The Willows Care Home to the centre of Warrington?
3.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Old Vicarage & The Willows Care Home to verify any information. View our terms and conditions. The Old Vicarage & The Willows Care Home has an Enhanced Service -more info.