St Oswald's House

My mum has been a resident at the home for nearly six years. She is a resident due to a mobility issue following a stroke and does not have any illnesses generally. That all changed just over two weeks ago, when Covid came into the home and Mum was tested positive. The staff have been amazing, and I can't thank them enough for the care that they have provided to my mum throughout the last few weeks and also the compassion that they have also provided to me with their continual reassurance that they were doing all they can to make her comfortable. She's smashed Covid and is now making a slow recovery. I have been constantly on the phone and not once have I been made to feel that they are too busy to talk. All the staff are a credit to this home, many of them leaving their homes to make sure that they can care for our loved ones. So from the bottom of my heart and on behalf of all mum's family; we thank you all, and we will be forever grateful!

I would wholeheartedly recommend St Oswald's care home to anyone who is considering becoming a resident there. My nan is a resident there, and it’s so lovely to see how much effort the staff put in to get to know her and look after her. The staff are amazing and are always looking for new and fun activities for the residents to take part in. The care standard is brilliant, and it puts our families mind at ease; knowing that she’s being cared to such a high standard.

Huge thanks to all the staff for their dedication, hard work and commitment.

I can't thank them enough for not only their professionalism but also for the genuine caring and respect that they show all the residents. Thank you.

Food menus were varied and tasted nice and drinks were regularly brought round as desired. Although initially a little reluctant, the activities organiser encouraged her to join in with some of the regular events and activities and when she seemed less well staff encouraged her to eat and drink, and called a GP and further medical specialists. Everyone in the staff were friendly and kind.

The home is well maintained with tea and coffee at reception. Staff are well presented and always polite when we ask for help. Although my mum hasn't been able to eat a lot of food, there is a good selection of meals for residents and if there is nothing on the menu that they like, the chef will make something individually for them. Sometimes there can be a wait when entering the building in an evening or at a weekend, but this is understandable as there are reduced numbers in staff. Overall the home has a very calm, relaxed, caring feel which is why we chose St Oswald's and we're not disappointed

St Oswald's House has some truly amazing staff, especially the care assistants, who all do an excellent job. I only wish I could repay you all for everything you did for our mum. Such care, dignity and compassion.

Whenever visiting St Oswald's we always found the staff extremely helpful and no request was ever too much trouble, access was always controlled so there was no coming and going at will. There was always activities being organised and even when residents were feeling a bit down they would make that extra effort to get the resident involved, having garden parties, bingo, sing along to guest artists and what really impressed was the way staff would ask for suggestions for days out and not right away but a month or so later that outing was on the agenda. The cleanliness could not be faulted, right down to making certain the residents had clean clothes on and available if needed. The meal options were never scrimped and ever afternoon coffee/tea and cake was available even for visitors served as in a tea shop, and Fridays home-cooked fish and chips which were greatly looked forward to. If God forbid I have to go into a home, St Oswald's would be on the list.

The atmosphere at St Oswald's is very friendly and professional and I'm so pleased that dad is here.

I had my dad in St Oswald's House for 4 years and I could not fault anything about the home and all the lovely caring staff and everybody. The home is kept lovely and clean, my dad was always clean and dressed lovely. I would recommend St Oswald's to anyone. Sadly my dad passed away but I can honestly say he was well cared for.

My mother was a resident at St Oswald's House for over four years. The care she received during these four years and the support they offered me was superb. Sadly, she recently passed away and I have the ultimate respect for the way they dealt with this. She continued to be treated with great dignity and respect. I can never repay the team there for their great service, kindness and support over the last four years. A wonderful team. Professional, compassionate and caring.

The Home is spotless, and all the staff very friendly. I have been there at mealtimes, the meals looked very appetising.

The management is very caring.

When viewing the care home all seemed very good. Now my father has been in there on "end of life care" for 3 weeks, the standard isn't exactly what we believed it to be. Always having to ask for things to be done i.e. change bedding, give father a shave and hoover his room, which hasn't been done in the 3 weeks he's been there. Also, residential nurse doesn't give us an update on father's health, we have to always ask and security there is non-existant, anybody can walk in and never challenged.

I would not recommend St Oswald's to anyone. The staff are rude and unprofessional, at one point late last year myself and my mum went to visit, upon entry we were refused to stay any longer because staff members got involved in family issues and took one side of the families favour over us. An ornament went missing, the staff were quick to accuse us of blaming staff when all we asked was what happened? Which caused a scene and was dealt with very unprofessionally by the manger. We ended up involving CQC, the care homes area manager got involved and resolved the situation by informing us of what happened to the ornament and apologised on behalf of the staff for getting involved in family disputes. After this situation, we didn’t feel welcome visiting because of the staff and felt we were constantly being watched.

What a lovely care home. The reception area is so welcoming. A lovely addition that isn't usually there. The staff are all so accommodating, friendly and can't do enough. This place is so clean and smells pleasant. You can tell the staff are constantly on top of things. I have visited many care homes and this is by far the nicest! Keep up the good work!

My father had complex medical needs and a degenerative illness, and spent the last two and a half years of his life at St Oswald's, after a traumatic stay in a different home. Throughout his time with them, he received excellent care around the clock and was treated not only with the greatest of respect and dignity by all the staff but with warmth and affection. I cannot praise the team at St Oswald's highly enough, nothing is too much trouble for them, and they go out of their way to make residents feel as though they are at home, not "In a home". I would not hesitate to recommend St Oswald's to anyone looking for a residential care or nursing setting for a family member, it is by far the best of all the homes I visited when looking for a place for my father.

Totally recommended.

My mother has been in the home 4 1/2 years. It has greatly improved in the last 18 months.

We visited St Oswald's on a Saturday morning to assess whether it would be suitable for my father, from the moment we walked through the reception door the home felt warm and comfortable and this relaxed us. We had heard many horror stories about care homes - but St Oswald's is an exceptionally well run care home providing a great facility/home for their residents, the staff are very attentive to my fathers' many needs, the kitchen provides excellent home cooked meals every day in line with the residents' individual needs. Nothing is too much trouble for them and they all have a positive attitude to their work, I feel completely satisfied with the facility and have no issue recommending St Oswald's to families who are looking for a facility to care for one of their loved ones.

It was a surprise when we first arrived, I expected a clinical environment, but it was more like a hotel. One of the nurses had already been to my mother's house to assess her needs, so on arrival, everything was set up for her. The reception staff were very friendly and helpful. Her bedroom and separate toilet room were very clean and tidy. Before we arrived I was apprehensive about leaving her, but that soon disappeared, I was confident and happy to leave her knowing she would be looked after by the kind carers and nurses, 24 hours per day. We brought her in on a wheelchair because she had been in bed for a long time; but to our shock the next day she was at the dining table and eating, we were so pleased to see her like this. On further visits, we noticed a genuine kindness towards her and other residents. The nurses kept us up to date on her medical and dietary needs and were always willing to talk with us. Other bonuses are the laundry and hairdresser on the job.