Old Gates Care Home

I arrived, having gone through a horrendous period in my life I was met with a loving and caring set of staff. This has given me the confidence to move forward with hope for the future. This was reinforced with continued support, kindness and affection from management and staff. I was treated like royalty. This is indicated by the plus (+) sign on the form below. How come I got so lucky! Cheers.

Very good, kind.

From the moment she arrived, the staff were so friendly and supportive both of Mum and family. Mum also seems happier and cleaner than the previous place, so very happy.

The care home has been very good to Mum; they treat her with dignity. I have no problems with them at all, plus she is still eating and drinking with their help.

I feel safe living here, which to me, is very important. I'm being introduced to things and activities etc, that I would never normally do or consider, and find myself enjoying them and asking about the next event. Staff are really helping me to improve my confidence and get around inside and outside of the home. I'm beginning to appreciate more the gardens here, and it's really starting to feel like home now.

I am pleased with the way the staff are attentive to anybody's needs, and it is a very pleasant atmosphere - always seems clean.

All staff are brilliant, so kind and caring. Good with Mum and me. I like to treat them all now and then. Please just keep on doing what you're doing. Mum had a massive stroke and has been in Old Gates Care Home for five years through the care she is still with me. Thanks.

From the first day here I have been very happy with the management, carers, reception and the ladies in the kitchen. The food is good with lots of choices and all the carers are lovely with my husband. They will do anything he asks for with a smile. They have special mattresses for his comfort which is good and he is comfortable being here and likes it very much. We are very lucky to have been able to be here as it was our first choice and everything has been great.

My nanna is in the Holly unit. She is now 99 years old and has always been very active apart from now she is bed bound. The carers and all staff at reception etc have gone above and beyond so my Nan can keep some dignity. Nan is at end of life - the carers have explained what is happening and answered all questions appropriately. They are amazing humans - don't get enough recognition. Thank you to all involved.

Since my mum has been at Old Gates, we have been amazed at her improvement. This is down to the care, attention and professionalism of every member of staff. From our first enquiry to the present day, everyone has been incredibly helpful and fully supportive of Mum and her family.

I am very happy with the quality of care given to my brother, who has been a resident for a number of years now. The staff are very caring and helpful and very friendly.

I would like to thank all the staff concerned with looking after our relative, and for you to know that we appreciate all the care, attention, hardwork and dedication you all put in. We can’t envisage him being happier anywhere else, all our thanks.

My room is nice with a good view. The staff are helpful and very kind.

I like this home. I get cigarettes and whiskey, am looked after. Staff are kind. I have television, friends and chart. I am content.

The facility is fit for purpose. The staff is first class. The only problem for me is that the other residents on my unit all suffer forms of dementia. The only people I can have a discussion with are the staff. The unit I am on is classed as residential. I know this is due to the rapid increase in dementia patients. Other than this I do not have any complaints.

My father has been a resident of Old Gates since November 2019 last year. He is being well looked after by staff and I like the fact that, as it is a nursing home, there are nurses on duty. Staff are good and always attending to the needs of the residents. I like the activities afternoon (today, Thursday) and the activities co-ordinator is good fun with the residents.

Medically and care wise, very good. The only issue is the lack of time mum is out of bed. Sometimes, a whole week goes by and she remains bed-bound. I know it requires 2 people and the hoist, but Mum is low maintenance once in her chair. Sometimes her room is untidy.

My mother took residence at Old Gates after suffering a fall at her previous Care Home. I would recommend Old Gates in a heartbeat. My Mother suffered with vascular dementia along with other ailments. The care could not have been better. Right from our first visit we were welcomed at reception and shown throughout. All staff were lovely having a smashing rapport with the residents. Food is smashing and it is planned for each individual although my mother was there for only a few months I couldn't recommend this Care/Nursing Home enough. We visited a number of Care homes and Old Gates stood out by a Country mile. The Home is light and airy with a lovely atmosphere for the residents. The end of life Care for my Mother was exemplary, caring but sensitive to the family's needs at what was/is a very difficult time. All of the standards we found are met if not higher than required by a dedicated team of Nurses and Carers. Well done and thank you to each and every one.

The care my Dad has received in Rowan ward has been excellent, personal care, food etc. It can be difficult for the staff to cope in all situations but I have never seen any of them lose patience with some very challenging behaviours. This includes my Dad from time to time. The laundry and activities complement the care.

Satisfactory care throughout.