Old Gates Care Home

Livesey Branch Road, Feniscowles, Blackburn BB2 5BU
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9.3 68 Reviews
  • Old Gates Care Home, Blackburn
Old Gates is situated in the peaceful residential area of Feniscowles in Blackburn. It is a warm, welcoming purpose built care home with 90 beds, offering residential, nursing and nursing dementia care.

The home has a number of smaller, welcoming households with sitting rooms, space for Residents to pursue their hobbies and interests and lovely dining rooms.

The beautiful landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some of the home's Residents.

The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.
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Care Provided by Old Gates Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1089
  • Self-Funded Residential Dementia Care: from £1150

Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.

These prices are only a guideline, please contact Old Gates Care Home to find out the exact price for your requirements.

Contact Old Gates Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Gates Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Holden (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)

Old Gates Care Home Reviews (68)

9.3

Old Gates Care Home has a Review Score of 9.3 (9.273) out of 10, based on 12 reviews in the last 2 years.
Over all time Old Gates Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Old Gates Care Home
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Total of 68, showing 41-60
Review from A A (Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am looked after very well.
I am very happy.
My appetite has gone so I am not enjoying the food.
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Review from Susan N (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Very well cared for.
All facilities available.
Bathing, hoists, cooking, cleaning, entertainment, care.
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Review from William F (Husband of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from George W (Nephew of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Old Gates has a nice atmosphere.
The staff are friendly and always willing to help.
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Review from Margaret W (Niece of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We always find the staff really helpful and pleasant.
They seem to treat the residents with care and respect and always have a friendly word.
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Review from Ann M (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is settled and happy here, therefore I am happy.
The home always listens to any concerns and rectifies any problems that may arise.
Staff are so lovely, friendly and kind and Mum's main carer goes the extra mile for Mum and family.
I would like a room here myself.
Thank you.
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Review from Stephen M (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm pleased that my mum is receiving a good level of care and is well looked after.
She is being well fed which is helping with her overall health.
The home also provides trips out on a regular basis which is good.
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Review from Elliot M (Grandson of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my grandma.
She's very happy here and the care that is provided here is fantastic!
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Review from J S (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff work hard and do an excellent job. Kind, very kind and treat everyone with great respect. The rooms are lovely and she calls it home.
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Review from Avril E (Wife of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Old Gates Care Home for approx. 6 weeks and I have found the staff to be most helpful and caring. The dining room and catering are of a good standard.
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Review from Jan A (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The very nature of the residents means this home is difficult. People are distressed. The staff seem caring and do care. I only visit once a week but the staff know my name.
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Review from L H (Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living in cherry House on Old Gates. The staff here are wonderful and always cheer me up.
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Review from Anne R (Sister of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the circumstances, acceptable experience.


My sister has been well looked after and treated with dignity. Acceptable food. In need of redecoration but clean. She feels safe and nothing is too much trouble.

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Review from Denise G (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They do a good job of looking after my mum.
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Review from Gillian L (Wife of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience is that the overall care depends on the staff on duty.
We have received good quality care but also poor care.
More attention to detail is needed with some staff members. Minimum and careless attendance is not acceptable.
Reply from Clare Sheehan, Careline Advisor at Old Gates Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We are determined to ensure that all our Residents are supported by skilled competent caring staff in a safe clean environment, and as the Home Manager, I will ensure that I address your concerns with the staff during daily unit meetings and with all staff at our next home staff meeting.
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Review from Mary B (Wife of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff in difficult situations. Cheerful and helpful.
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Review from Lee C (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum arrived here in Jan 2018, I have had no concerns or issues around her care.
She has come on leaps and bounds with eating, drinking, mobility and is her happy, confused self once again.
The staff are all lovely, professional and always let the family know what mum has been up to, good
or bad.
The home is welcoming, a friendly atmosphere.
I couldn't think of a better place for mum to live.
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Review from Clare B (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A nice clean home with plenty of helpful and polite staff. My Mum commented that the unit is usually short staffed on nights. My mum also said that there is not enough choice when it comes to diabetic puddings and afternoon tea. There is always plenty of good activities on, which is really good.
Reply from Claire Hurworth, Care Line Manager at Old Gates Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments regarding our staff team and the activities on offer. We will look into your Mother’s comments about staffing shortages at night; we believe we are not currently short of staff but we accept that there are less staff around at this time of the day. Please be assured we will monitor this closely. There has been some confusion about diabetic puddings since we have implemented the HC-One menu. At HC-One we ensure that all our puddings are suitable for our diabetic Residents. We will ensure this is communicated to all staff immediately. We will look to review our afternoon tea service with this in mind.
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Review from Angela H (Granddaughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been here for over 12 months and we are very happy with the care she receives. Staff work very hard and are friendly and helpful. My grandmother enjoys the food and there are plenty of choices! The activities are very good and the staff really encourage the residents to get involved.
Overall this is a lovely, clean, friendly home.
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Review from Joan B (Resident) assisted by family/friend published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care is satisfactory. No problem with anything only food sometimes needs to be hotter.
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Current Review Score: 9.3 (9.273)

Overview of Review Score

The Review Score of 9.3 (9.273) out of 10 for Old Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Old Gates Care Home is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.467 Points relating to the number of positive Reviews for Old Gates Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 12 Positive Reviews ÷ 18 = 0.667
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Helen

Helen Holden

Job Title: Home Manager Joined: 2019

Introducing Helen Holden Home Manager at Old Gates Care Home, Blackburn


Helen is an experienced home manager with over 25 years of experience in caring for the elderly. Helen has been the manager at Old Gates since 2019 and loves supporting and caring for residents in the home.


She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She enjoys working with her colleagues and being a relaxed and proactive manager who motivates others to be the best they can be. She also has a special interest in caring for those living with dementia.


When asked what she enjoys most about her role, Helen said:


“The best part of my job is the variety and knowing I am making a difference in someone’s life.”


Helen has 4 children, 2 stepsons and 11 grandchildren and regards bringing up her family alongside her career as her biggest achievement!


Outside of work Helen enjoys getting out into the fresh air and likes to travel and explore new places.


If you would like to find out more information about Old Gates Care Home, Helen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Gates Care Home to verify any information. View our terms and conditions. Old Gates Care Home has an Enhanced Service - more info.