Alexander Court Care Home

2 Lydgate Court, Lydgate Lane, Crookes, Sheffield S10 5FJ

Nestled in the peaceful residential area of Crookes, near Sheffield, Alexander Court is a friendly, purpose-built home which offers residential and nursing care.

With three sitting rooms and two dining rooms, as well as a dedicated activities and entertainment room, there are plenty of areas in which to relax, dine or be creative, all with simple, comfortable furnishings. The attractive landscaped garden, patio and summer house make Alexander Court’s grounds a wonderful place for residents to socialise with friends and family, especially on sunny days. The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat together, celebrate together and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Alexander Court’s home manager will make sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Amanda Fields (Home Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Autism/ASD • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexander Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Alexander Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Alexander Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.35 for Alexander Court Care Home is calculated as follows: ( (110 Excellents x 5) + (91 Goods x 4) + (19 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 226 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for Alexander Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Alexander Court Care Home has a Review Score of 8.9 (8.933) from 19 Reviews


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Alexander Court Care Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

My mother enjoyed her 2 weeks stay at Alexander court and will be very happy to go back there for respite again.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My husband is very happy and settled well from day one. Most caring staff. Any problems I have had were dealt with immediately. The home continues to improve with good management now in place.

Can only say thank you to everyone at Alexander Court.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Management did not know much of what was happening. End of life care was not good enough, only checked on every two hours, this I feel was not good enough.

How likely would you be to recommend Alexander Court Care Home? Extremely Unlikely

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Average Rating:   2.8 out of 5

Claire Hurworth, Careline Manager at Alexander Court Care Home responded to this review on 20 Nov 2017:

Home Managers are fully aware of the circumstances around each Resident when admitted to our Care Homes. We pride ourselves in giving excellent End of Life Care and ensure that staff are with residents in the absence of family members and respect their wishes.

My friend had a fall while she was in bed. I told the manager the day before she needed a bed side, and he told me she doesn't need bed side because she does not move in bed. The next day, she fell out of bed. The only things on the floor were 3 mats so she had a mark on her forehead. When I went last week, I got there at 10.30 am and my friend was shouting 'Nurse'. I walked in and gave her the buzzer. I said they won't hear because they are always short of staff.

How likely would you be to recommend Alexander Court Care Home? Extremely Unlikely

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Average Rating:   3 out of 5

Clare Sheehan, Care Advisor at Alexander Court Care Home responded to this review on 24 Nov 2017:

We would like to thank you for raising your concerns regarding bedrails.
All residents are assessed to ascertain if bedrails are required.
We offer alternatives to bedrails to ensure all our residents are safe and all equipment is risk assessed and the care plan updated to ensure it is specific to the individual resident.

Most of the staff are excellent but one or two need a little training in diplomacy as to what is acceptable when speaking with agitated patients. The food is excellent and they offer other things if the menu is not wanted. The home is very clean and welcoming to all patients, family and friends anytime. The newsletter is very informative as to events and news. Wonderful activities and a really nice atmosphere. The manager always pops in to say hello and to check if anything is needed. Lovely home and people.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Katie Price, Careline Advisor at Alexander Court Care Home responded to this review on 03 Oct 2017:

Thank you for your comments regarding staff training
We are currently arranging training for our staff to enable all our staff to communicate effectively with our residents in our care.

My mother has settled in extremely well. Her care has been extremely good and she sees this as her home. The atmosphere of the home is lively and engaging and mother has joined in with many of the activities.
There have been a few niggles with her care plan which hopefully will be resolved soon but generally, things have gone well, with staff responding quickly to any issues.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Very welcoming and informative staff. Helpful as I have never been in this situation before, having anyone going into residential care.

How likely would you be to recommend Alexander Court Care Home? Likely

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Average Rating:   4.8 out of 5

The care home was excellent including staff, meals and cleanliness of the home.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very satisfied with the care provided by Alexander Court Care Home. The atmosphere is calm, the carers are friendly and efficient, the premises are well decorated, clean and fresh. The rooms are well appointed and comfortable. We feel that the residents are respected and well cared for, My husband likes the home for respite care.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My uncle passed away in January 2017, but we never felt unhappy with anything that couldn't be discussed. The staff were very good in all areas.

How likely would you be to recommend Alexander Court Care Home? Likely

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Average Rating:   4.2 out of 5

My nephew was getting married close by to the care home. I wondered if I could get my mum to the wedding. I just happened to mention it and before I could blink, one of the carer's (mum's favourite - she calls her the third daughter) offered to dress her, do her hair and with the offer from the entertainment helper, who drove the mini bus, Mum went to the wedding.
It was even the day off of one of the carers, she came in just for "mum". They are like a family. Both girls went above and beyond. Unbelievable. The girls were fantastic. Love them.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother is at the point of needing to move into a care home so, having previously visited, the manager offered an afternoon (12 to 4pm) to experience a meal time and few hours in Alexander Court. From the moment we arrived she was welcomed by name and taken to meet other residents. When I collected her later she'd had a really good experience, commenting on the high quality and variety of food, the helpfulness and support of all the staff, and the entertainment offered through the afternoon. The home also loaned me a folding wheelchair without charge to enable me to get her there.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife was first put into another home by the NHS in August 2010 - June 2014. During her stay she broke her wrist and her hip. Because of her hip she developed a grade 4 bed sore at the bottom of her spine. It took 2 years to heal, she has never walked since As soon as the bed sore healed, I moved her to Alexander, it was like going from a b&b to a 5 star hotel. The Alexander is wonderful, clean, good food, great staff and an excellent manager.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

In January 2015 my uncle was in another place and they were in need of his bed. My husband and i were working hard to get my uncles home habitable and safe for him to return to but were struggling to complete it as we had full time jobs and a young family. I phoned Alexander Court to ascertain whether my uncle could have respite care for a short time whilst his home was finished. They took him, he was extremely comfortable, safe and happy and he decide to stay. We have no complaints.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My husband has been a resident of Alexandra Court since March 2015. he has been in another home for two years, I moved him because he was not looked after. Since day one I have found all the carers and other staff so kind and caring to him. The residents are treated with respect and dignity, I cannot praise the home enough.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been at Alexander Court for 13 months and is very happy, and likes to help other people as much as possible with the help of the staff. She enjoys the activities that she takes part in.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

As I visit a friend in Alexander Court I can only form and opinion from what he says and he seems to be quite happy with everything at Alexander Court. He has never complained to me about anything whatsoever. If he is happy then so am I.

How likely would you be to recommend Alexander Court Care Home? Likely

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Average Rating:   4 out of 5

We are very pleased to get my relative into Alexander Court care home, when she no longer was able to live independently. She and we are very happy with the care she gets here.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am delighted that my relative is happy and content at Alexander Court where she is looked after very well.

How likely would you be to recommend Alexander Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexander Court Care Home