Alexander Court Care Home

2 Lydgate Court, Lydgate Lane, Crookes, Sheffield S10 5FJ
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9.5 67 Reviews
  • Alexander Court Care Home, Sheffield
Alexander Court Care home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Alexander Court Nursing Home Limited

Person in charge

  • Rachael Harford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite residential, self funding, NHS, CHC, FNC, Nursing
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • The home have an open visiting policy.

Parking

  • Free car parking facilities for relatives/visitors.

Alexander Court Care Home Reviews (67)

9.5

Alexander Court Care Home has a Review Score of 9.5 (9.536) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander Court Care Home has 67 reviews.

Overall Experience
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Date Published
  • 67
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  • 15
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Reviewer Connection to Alexander Court Care Home
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Total of 67, showing 21-40
Review from D R (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff are good, but a high turnover of recruitment.
Cleanliness is very poor in rooms.
Meals are not really suitable for the elderly.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Alexander Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Ensuring we employ the best candidates to support our homes is a priority for us and we are undergoing a full recruitment drive for the home. Until this is concluded we will use agency staff to support where necessary by block bookings of care staff and nurses who have been with us for three or more months to ensure continuity of care. Bedrooms are deep cleaned monthly, and all rooms are checked and cleaned daily with spot checks taking place throughout the day by senior staff and the Home Manager. Our leading nutritional management system, along with our hospitality specialists support us to provide healthy, well-balanced meals for those in our care. We understand that nutrition is vital to the health of our residents and so we are committed to offering them meals that are not only delicious but also nutritious. We believe the dining experience is an important part of the day for residents and we aim to ensure this is always a positive time where our residents can enjoy wholesome meals from our menu. If they would like something else, this too can be arranged.

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Review from M C (Daughter of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a Resident at Alexander Court and is 101 years old, soon to be 102. At the end of January, she contracted a severe chest infection and was very poorly. Unfortunately, I was on holiday abroad and could only contact by telephone, my degree of concern was such that I was preparing to fly home
early. The care and compassion provided by the carers to mum at this time was excellent. Throughout the four days that mum was very poorly I and other family members were in daily contact with the Carers and despite their busy schedule they always found time to talk and update us and confirm mum’s latest condition. Considering this was a very stressful time for me personally and the rest of our family their reassurances made the situation from a considerable distance away more bearable. I am very happy to say Mum has recovered now and continues to be cared for with dignity and respect by the home.
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Review from Rita S (Wife of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is very clean and quiet and very comfortable. Excellent care and loving.
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Review from J T (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum was in Alexander Court for only three weeks until she passed away. We would like to thank everyone there for looking after her with kindness. We found everyone there to be helpful. Mum was treated with dignity. Thank you.
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Review from Brenda G (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I have been very happy with all aspects of our mother's care while she is a resident at this care home. She is of a great age, and because of this, has the most complex care/medical needs! These needs have been well met by all the staff at the home. Our mother has been treated with dignity,
and her room is always fresh and clean. I have always found the staff friendly and helpful at all times.
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Review from Susan J (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for during a period of two years at Alexander Court. She was very ill but due to the constant care and attention my mother lived for two more years than expected. Thank you for their expertise and friendliness whilst I was not there with her. The nursing care was excellent, especially
through the pandemic.
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Review from Martin W (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. The staff are friendly and caring to my mum. Her mental health has improved since she came into the home.
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Review from B L (Sister of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Alexandra Court for the past 14 months and has settled well in the home. She has a very good relationship with her carers and has been encouraged to join in activities, when possible, organised by the staff. Special attention is given to her individual needs and preferences
and every effort is made to ensure her well being.
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Review from Sylvia M (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Alexander Court, Sheffield, in September 2015 after a fall that affected his mobility. He was made very welcome by the management, and especially the care staff and has remained very happy there throughout. During the pandemic and lockdown, the staff have been particularly remarkable
about his level of care and overall wellness. I was able to have a well-organised garden visit for his 100th birthday in August 2020, and have now started a weekly visit inside the home in addition to the zoom calls which have been an added bonus. It is lovely to see my Dad so happy in his surroundings, even at 100 years old. The staff are all lovely and keep me well informed about his health and wellness situation, and always ask if there is anything else that I want to be done for him. The standard of cleanliness in the home is also worth a very positive mention, in addition to the wide-ranging activities and theme events carried out.
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Review from Graham F (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Alexander Court a very good care home for my father. He got to the age of 100 in August 2020 and they couldn't do enough for him. The staff take a big interest and are thoughtful and caring, and me and my sister are quite satisfied with him being in there.
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Review from Claire F (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Alexander Court a week before the first Covid lockdown, she has received excellent care and whilst I have not been allowed to visit they have helped to make mum's life as comfortable as is possible.
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Review from Michael P (Son of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came here in April 2019 from hospital as palliative care having been given, at best, a few weeks to live. She lived for more than a year and a half, and one of the main reasons for this was definitely the good quality care provided. The staff were genuinely kind and caring. My mother came
to regard it as her home and was happy there until she finally died in November last year. I was responsible for looking after my mother and it was a great relief for me not to have to worry about the care she was receiving.
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Review from C B (Daughter of Resident) published on 30 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred here on discharge from hospital for end of life care, however long or short that may be. We were pleased to have Alexander Court as one of our options and feel that we made the right choice. Mum is really well looked after, given the care and support she needs in her twilight
weeks. The staff are extremely professional and caring and in these difficult times of Coronavirus, still find time to support the family too. Mum always looks lovely when we go to see her and the staff are very attentive.
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Review from Andrew B (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can honestly say that the standard of care and understanding at this home is second to none. The staff and management looked after my father exceptionally well in difficult circumstances up until his passing, always keeping us informed and making us feel very welcome on visiting.
The level of communication
from management and the very caring staff on all levels are a credit to the company. This home is highly recommended to anyone who has the difficult decision to make with a relative; this is a home from home. Having just seen the CQC rating, I would ignore that to be honest.
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Review from F B (Wife of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was end of life. The staff ensured that he was never uncomfortable and was never distressed. All medication was given on time and efficiently. His care was excellent, he was always shaved and clean and didn't smell. His mouth and eyes were always moist. I couldn't wish for anything more for
him at the end of his life. I was also well supported and given frequent coffees.
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Review from Susan R (Sister of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and helpful. I feel happy with the care given to my sister. Staff look after her so I am able to get on with my own life.
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Review from Ali G (Son of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care at Alexander Court is excellent. The staff are well trained, supported and administer a very high level of care. I visit my mother every day and regularly observe both the day and night staff.
The home is also very clean and the food is very good. I am delighted that my mother
is so well looked after.
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Review from Cheryl O (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is a recent resident and she is treated with respect, care and love. I know she is in brilliant hands when I leave her. They give me peace of mind. The staff also make me and my family welcome and make it feel like one big happy family.
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Review from Peter L (Son of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very good, all know what they are doing.
Food very good, good choice, clean all the time. No complaints.
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Review from Lena G (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was first class.
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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Alexander Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.536 for Alexander Court Care Home is calculated as follows: ( (99 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.536
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachael

Rachael Harford

Job Title: Registered Manager and Nurse Joined: 2024

I qualified as a Registered Nurse in 2013 and spent my first years working within the NHS on both medical admissions and critical care. It is here that I gained my clinical experience and developed the skills and knowledge required to provide excellent resident care. I then moved into Care Homes and have worked for numerous years at both the Deputy and Manager level. I have completed my Level 5 Qualification IAO Diploma in Leadership for Health and Social Care for Adults and my passion is to ensure that our residents live a life where they are valued, loved and cared for as one of our own. I want our home to feel like their home and I want their family and friends to feel welcome into our home-from-home environment.


I have an open-door policy so please feel free to come and meet me when I am in Monday to Friday.


Thank you and I look forward to meeting you all soon
Rachael

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