Alexander Court Care Home

I wanted to commend a nurse who works a lot of day shifts. He is really friendly and chatty with my mum and quite clearly genuinely cares for her.

I would recommend this home to anybody who is unsure about such a large step in anyone's life, when we all become old and fragile we all need somewhere safe and loving like this.

A wonderful care home!

I would recommend this care home, especially after the change in management.

The staff of Alexandra Court Nursing Home gave a superb standard of care to my husband in his final days. They were approachable, friendly and willingly did everything that was needed. I could not imagine there being better care anywhere else.

An excellent overall standard, including all the categories below. There couldn't be a better description than the one you use to describe your organisation's ethos - "the kind care company".

Since Mum has been at Alexander Court her cognitive behaviour has improved due to the friendliness of staff, residents and the activities team. I feel happy in the knowledge that Mum is safe, well cared for and in a clean happy environment.

The staff are very caring and always willing to help. The facilities and activities are arranged with the residents in mind. The overall feeling of this nursing home is that nothing is too much trouble.

My mother is fortunate enough to have two lovely carers who are compassionate and genuine. Mum also loves her food. However, there are issues we've had to report relating to the provision of basic care, training and monitoring of staff. Mum has been left in her wee all day, hair unkept with dirty bedclothes and nightdress. When we buzzed for a commode, Mum was agitated, it took over 30 minutes and then we were told a commode wasn't available. Spectacles, TV remote and buzzer are left out of reach, we even found her pill on the floor. She also went hungry one day apparently she couldn't choose between two options. Staff can be abrupt when asked questions. Nil feedback from doctor visits. Weekends are worse than weekdays.

I have been a resident at Alexander Court for three years and have always been well looked after by the friendly staff. I very much appreciate the private facilities in my room but these are a little well-worn.

Meals are not really suitable for the elderly.

My mum is a Resident at Alexander Court and is 101 years old, soon to be 102. At the end of January, she contracted a severe chest infection and was very poorly. Unfortunately, I was on holiday abroad and could only contact by telephone, my degree of concern was such that I was preparing to fly home early. The care and compassion provided by the carers to mum at this time was excellent. Throughout the four days that mum was very poorly I and other family members were in daily contact with the Carers and despite their busy schedule they always found time to talk and update us and confirm mum’s latest condition. Considering this was a very stressful time for me personally and the rest of our family their reassurances made the situation from a considerable distance away more bearable. I am very happy to say Mum has recovered now and continues to be cared for with dignity and respect by the home.

This home is very clean and quiet and very comfortable. Excellent care and loving.

Our dear mum was in Alexander Court for only three weeks until she passed away. We would like to thank everyone there for looking after her with kindness. We found everyone there to be helpful. Mum was treated with dignity. Thank you.

My brother and I have been very happy with all aspects of our mother's care while she is a resident at this care home. She is of a great age, and because of this, has the most complex care/medical needs! These needs have been well met by all the staff at the home. Our mother has been treated with dignity, and her room is always fresh and clean. I have always found the staff friendly and helpful at all times.

My mother was cared for during a period of two years at Alexander Court. She was very ill but due to the constant care and attention my mother lived for two more years than expected. Thank you for their expertise and friendliness whilst I was not there with her. The nursing care was excellent, especially through the pandemic.

Excellent care. The staff are friendly and caring to my mum. Her mental health has improved since she came into the home.

My sister has been a resident of Alexandra Court for the past 14 months and has settled well in the home. She has a very good relationship with her carers and has been encouraged to join in activities, when possible, organised by the staff. Special attention is given to her individual needs and preferences and every effort is made to ensure her well being.

My father went into Alexander Court, Sheffield, in September 2015 after a fall that affected his mobility. He was made very welcome by the management, and especially the care staff and has remained very happy there throughout. During the pandemic and lockdown, the staff have been particularly remarkable about his level of care and overall wellness. I was able to have a well-organised garden visit for his 100th birthday in August 2020, and have now started a weekly visit inside the home in addition to the zoom calls which have been an added bonus. It is lovely to see my Dad so happy in his surroundings, even at 100 years old. The staff are all lovely and keep me well informed about his health and wellness situation, and always ask if there is anything else that I want to be done for him. The standard of cleanliness in the home is also worth a very positive mention, in addition to the wide-ranging activities and theme events carried out.

I find Alexander Court a very good care home for my father. He got to the age of 100 in August 2020 and they couldn't do enough for him. The staff take a big interest and are thoughtful and caring, and me and my sister are quite satisfied with him being in there.