Alexander Court Care Home

2 Lydgate Court, Lydgate Lane, Crookes, Sheffield S10 5FJ
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9.5 67 Reviews
  • Alexander Court Care Home, Sheffield
Alexander Court Care home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 56 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Alexander Court Nursing Home Limited

Person in charge

  • Rachael Harford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite residential, self funding, NHS, CHC, FNC, Nursing
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • The home have an open visiting policy.

Parking

  • Free car parking facilities for relatives/visitors.

Alexander Court Care Home Reviews (67)

9.5

Alexander Court Care Home has a Review Score of 9.5 (9.536) out of 10, based on 15 reviews in the last 2 years.
Over all time Alexander Court Care Home has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Alexander Court Care Home
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Total of 67, showing 41-60
Review from Tony S (Son of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is always well cared for.
The staff are very helpful and friendly.
I would recommend this care home to anyone who's relative needs care.
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Review from R D (Niece of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently been visiting my aunt at Alexander Court and find it to be a lovely "home from home".
The staff are fantastic and friendly.
My aunt's room is always clean and tidy. The food is lovely.
Most of all, it is clear that my aunt is well looked after and loved.
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Review from Gillian W (Goddaughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Godfather has been here, I have had no worries about his everyday welfare. He has been looked after when he had has his "off" days and I have been contacted on any occasion when he has been in need of any treatment.
His health has improved, as has his state of mind. He enjoys being here and
is looked after so well. I have had no negative thoughts about his welfare whilst being here.
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Review from Shirley F (Sister of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only been able to gather my impressions of this home for 5 + weeks, it's a fairly short time to observe,m but I sensed a pleasant, homely atmosphere and a bright and light feel to the place. The cleanliness too was noticeable. All the staff I have seen are kind, compassionate and encouraging
to my sister. Any medical needs have been dealt with promptly and efficiently. The food is good; returning from a morning out with my sister, I was given a nutritious hot meal and my offer to pay was something was rejected.
I feel my sister is in good hands.
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Review from Damien N (Son of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexander Court cared for my mother between December 2018 and February 2019.
From the moment she arrived (from 2 months in hospital), she was cared for and looked after extremely well.
She settled in straight away, getting to know the friendly and caring staff from day 1.
I cannot thank them enough
for how they cared for and made her stay enjoyable and comfortable.
She was very happy there and dealt with in a dignified way when she passed away.
Once again thank you from all her family and friends.
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Review from Robert H (Son of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's needs are met and she is settled and happy. There are activities and events held on a regular basis which she enjoys.
The staff are always helpful and friendly.
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Review from S H (Husband of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last few weeks, staffing levels improved and staff morale. Let's hope it continues. Food needs improving - ie better quality not quantity.
Reply from Clare Sheehan, Careline Advisor at Alexander Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for acknowledging that our staffing levels and staff morale in the Home has improved. The Home is currently working with our Hospitality Team to support our new Chef and Agency Chef to ensure a good dining experience for our Residents. Our recent Resident Survey result has been analysed and all views and options taken on board.

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Review from R H (Son of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for around 8 month's having moved from another home. The staff are brilliant with her and always ensure she is well looked after. We have been very lucky to get her a place at Alexander Court.
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Review from R B (Husband of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and understanding staff. Made you feel welcome. Nothing too much trouble.
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Review from M D (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am confident that my husband will receive good respite care at Alexander Court Care Home. The carers are professional and friendly, the home is clean and well decorated with homely touches and visitors are made welcome. I know that some of the staff have worked at Alexander Court for a number of years
which I think is a good recommendation.
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Review from Linda R (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother enjoyed her 2 weeks stay at Alexander court and will be very happy to go back there for respite again.
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Review from Ann F (Friend of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My friend had a fall while she was in bed. I told the manager the day before she needed a bed side, and he told me she doesn't need bed side because she does not move in bed. The next day, she fell out of bed. The only things on the floor were 3 mats so she had a mark on her forehead. When I went last
week, I got there at 10.30 am and my friend was shouting 'Nurse'. I walked in and gave her the buzzer. I said they won't hear because they are always short of staff.
Reply from Clare Sheehan, Care Advisor at Alexander Court Care Home

We would like to thank you for raising your concerns regarding bedrails.
All residents are assessed to ascertain if bedrails are required.
We offer alternatives to bedrails to ensure all our residents are safe and all equipment is risk assessed and the care plan updated to ensure it is specific to the individual resident.

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Review from Terry W (Son of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Management did not know much of what was happening. End of life care was not good enough, only checked on every two hours, this I feel was not good enough.
Reply from Claire Hurworth, Careline Manager at Alexander Court Care Home

Home Managers are fully aware of the circumstances around each Resident when admitted to our Care Homes. We pride ourselves in giving excellent End of Life Care and ensure that staff are with residents in the absence of family members and respect their wishes.

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Review from Lynne Q (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of the staff are excellent but one or two need a little training in diplomacy as to what is acceptable when speaking with agitated patients. The food is excellent and they offer other things if the menu is not wanted. The home is very clean and welcoming to all patients, family and friends anytime.
The newsletter is very informative as to events and news. Wonderful activities and a really nice atmosphere. The manager always pops in to say hello and to check if anything is needed. Lovely home and people.
Reply from Katie Price, Careline Advisor at Alexander Court Care Home

Thank you for your comments regarding staff training
We are currently arranging training for our staff to enable all our staff to communicate effectively with our residents in our care.

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Review from David W (Son of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in extremely well. Her care has been extremely good and she sees this as her home. The atmosphere of the home is lively and engaging and mother has joined in with many of the activities.
There have been a few niggles with her care plan which hopefully will be resolved soon but
generally, things have gone well, with staff responding quickly to any issues.
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Review from Kay W (Friend of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and informative staff. Helpful as I have never been in this situation before, having anyone going into residential care.
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Review from Christopher B (Husband of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was excellent including staff, meals and cleanliness of the home.
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Review from Eileen M (Niece of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle passed away in January 2017, but we never felt unhappy with anything that couldn't be discussed. The staff were very good in all areas.
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Review from Joy S (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nephew was getting married close by to the care home. I wondered if I could get my mum to the wedding. I just happened to mention it and before I could blink, one of the carer's (mum's favourite - she calls her the third daughter) offered to dress her, do her hair and with the offer from the entertainment
helper, who drove the mini bus, Mum went to the wedding.
It was even the day off of one of the carers, she came in just for "mum". They are like a family. Both girls went above and beyond. Unbelievable. The girls were fantastic. Love them.
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Review from Ian H (Son of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is at the point of needing to move into a care home so, having previously visited, the manager offered an afternoon (12 to 4pm) to experience a meal time and few hours in Alexander Court. From the moment we arrived she was welcomed by name and taken to meet other residents. When I collected
her later she'd had a really good experience, commenting on the high quality and variety of food, the helpfulness and support of all the staff, and the entertainment offered through the afternoon. The home also loaned me a folding wheelchair without charge to enable me to get her there.
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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Alexander Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.536 for Alexander Court Care Home is calculated as follows: ( (99 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.536
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rachael

Rachael Harford

Job Title: Registered Manager and Nurse Joined: 2024

I qualified as a Registered Nurse in 2013 and spent my first years working within the NHS on both medical admissions and critical care. It is here that I gained my clinical experience and developed the skills and knowledge required to provide excellent resident care. I then moved into Care Homes and have worked for numerous years at both the Deputy and Manager level. I have completed my Level 5 Qualification IAO Diploma in Leadership for Health and Social Care for Adults and my passion is to ensure that our residents live a life where they are valued, loved and cared for as one of our own. I want our home to feel like their home and I want their family and friends to feel welcome into our home-from-home environment.


I have an open-door policy so please feel free to come and meet me when I am in Monday to Friday.


Thank you and I look forward to meeting you all soon
Rachael

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