Alexander Court Care Home

My mother enjoyed her 2 weeks stay at Alexander court and will be very happy to go back there for respite again.

My friend had a fall while she was in bed. I told the manager the day before she needed a bed side, and he told me she doesn't need bed side because she does not move in bed. The next day, she fell out of bed. The only things on the floor were 3 mats so she had a mark on her forehead. When I went last week, I got there at 10.30 am and my friend was shouting 'Nurse'. I walked in and gave her the buzzer. I said they won't hear because they are always short of staff.

Management did not know much of what was happening. End of life care was not good enough, only checked on every two hours, this I feel was not good enough.

Most of the staff are excellent but one or two need a little training in diplomacy as to what is acceptable when speaking with agitated patients. The food is excellent and they offer other things if the menu is not wanted. The home is very clean and welcoming to all patients, family and friends anytime. The newsletter is very informative as to events and news. Wonderful activities and a really nice atmosphere. The manager always pops in to say hello and to check if anything is needed. Lovely home and people.

There have been a few niggles with her care plan which hopefully will be resolved soon but generally, things have gone well, with staff responding quickly to any issues.

Very welcoming and informative staff. Helpful as I have never been in this situation before, having anyone going into residential care.

The care home was excellent including staff, meals and cleanliness of the home.

My uncle passed away in January 2017, but we never felt unhappy with anything that couldn't be discussed. The staff were very good in all areas.

It was even the day off of one of the carers, she came in just for "mum". They are like a family. Both girls went above and beyond. Unbelievable. The girls were fantastic. Love them.

My mother is at the point of needing to move into a care home so, having previously visited, the manager offered an afternoon (12 to 4pm) to experience a meal time and few hours in Alexander Court. From the moment we arrived she was welcomed by name and taken to meet other residents. When I collected her later she'd had a really good experience, commenting on the high quality and variety of food, the helpfulness and support of all the staff, and the entertainment offered through the afternoon. The home also loaned me a folding wheelchair without charge to enable me to get her there.

My wife was first put into another home by the NHS in August 2010 - June 2014. During her stay she broke her wrist and her hip. Because of her hip she developed a grade 4 bed sore at the bottom of her spine. It took 2 years to heal, she has never walked since As soon as the bed sore healed, I moved her to Alexander, it was like going from a b&b to a 5 star hotel. The Alexander is wonderful, clean, good food, great staff and an excellent manager.

In January 2015 my uncle was in another place and they were in need of his bed. My husband and i were working hard to get my uncles home habitable and safe for him to return to but were struggling to complete it as we had full time jobs and a young family. I phoned Alexander Court to ascertain whether my uncle could have respite care for a short time whilst his home was finished. They took him, he was extremely comfortable, safe and happy and he decide to stay. We have no complaints.

My husband has been a resident of Alexandra Court since March 2015. he has been in another home for two years, I moved him because he was not looked after. Since day one I have found all the carers and other staff so kind and caring to him. The residents are treated with respect and dignity, I cannot praise the home enough.

My daughter has been at Alexander Court for 13 months and is very happy, and likes to help other people as much as possible with the help of the staff. She enjoys the activities that she takes part in.

As I visit a friend in Alexander Court I can only form and opinion from what he says and he seems to be quite happy with everything at Alexander Court. He has never complained to me about anything whatsoever. If he is happy then so am I.

I am delighted that my relative is happy and content at Alexander Court where she is looked after very well.

We are very pleased to get my relative into Alexander Court care home, when she no longer was able to live independently. She and we are very happy with the care she gets here.