Alpine Lodge

My mum has been in Alpine Lodge with dementia for 2 1/2 years and in that time she's always been treated with kindness, care and respect by all members of the amazing staff on every level, from the ladies who keep it clean and well kept to the carers, office staff and management. As myself and my family live 250 miles away, I could not leave my mum in better hands. They are all wonderful especially in these difficult times, it must make their job even harder to keep the residents safe, but they do it with a smile. Thank you all.

My grandma has been a resident at Alpine Lodge for about seven months now since she has been unable to stay in her own home. She's been made to feel welcome and settled in very quickly. The home is amazing, getting residents dressed, out of bed and together every day, which doesn't happen in all care homes. All of the staff are friendly and genuinely nice, caring people. My grandma has put on some weight that she desperately needed and is happy and settled there. I'm very impressed with the standards at Alpine Lodge and am grateful to all of the staff for their hard work.

I would just like to take this opportunity to thank all the staff for looking after mum like they do now that we have the coronavirus. It makes things even harder for them to do their jobs. Please keep up your good work, without you we could not function. Your time and effort is really appreciated. I will be thinking about you all and wishing you all the best.

My mum has been here for seven months and suffers from vascular dementia. The care she has received has been excellent. The staff are very attentive and are always available to care for her needs and are very experienced. The management is always approachable for any issues. Mum has a history of hospital admissions for dehydration, from living in her own home and a previous care home but she's hasn't had any dehydration since staying in Alpine Lodge. I'm very happy that we chose Alpine Lodge and would recommend it to anyone looking for a care home for their loved one.

Always been extremely impressed by the professionalism shown by the staff at Alpine Lodge, and even more so during the virus problems when no visitors are allowed. Staff have been in contact by phone and email to update me on how my uncle is doing. Keep up the fantastic work and thanks for the cheerful environment that you make for everyone.

Can’t recommend the Alpine Lodge enough, very kind and caring carers, and nothing is to much trouble for them. They take good care of my aunt as they do all their residents.

In the last 3 months there has been a change in home manager which has seen some changes being noticeable some small things, catering options at teatime being tested and adjusted, some large such as more areas of resident interaction stimulation, these changes seem to be a development in progress with the main aim being the care, health, welfare and environment for all the residents.

All the people who work there deserve a medal and recognition for the fantastic job they do, I am more than happy to recommend anyone to trust these lovely men and women to look after their loved ones.

This is part of a new impetus - most importantly, eliminating the use of agency staff - by a new manageress, who is at least as personable as the care staff; very down-to-earth, no-nonsense. In five years making visits at least twice weekly, we’ve not had reason to complain, so don’t recognise the CQC review. It’s an excellent care home for late-stage dementia sufferers.

My 92-year-old Mum has just completed a week-long spell of respite care at Alpine Lodge. The staff have all been friendly and helpful. My mum loved the food and the company. Her room was clean and comfy, she enjoyed her stay.

My mum is happy there and loves it, she tells me the food is good, the staff are helpful, they are strict with medicine and that is a good thing. The home is clean, so far I have no complaints about this home at all, at the end of the day, all I want is for my mum to be happy and she is.

We were struck by the wonderful and homely atmosphere. It was so reassuring to know that she is so well looked after by such genuine and caring staff.

Professional medical staff are always available for help and support.

The meals I enjoyed and the nursing care was excellent. It was a very happy atmosphere.

I was sad not to have conversed with patients due to their conditions and my deafness but staff were always helpful.

My husband is the service user. I hold Power of Attorney for his financial matters. He is unable to sign his name because of his condition but I am satisfied the opinions in the ticked boxes would be shared by him. I am very happy with the care my husband is receiving.

Everyone was extremely kind to my mum during her stay and was very patient with her deafness.

The staff are always jolly and friendly.

Daytime staff are generally excellent but night staff are often temporary and not as aware of my mother's needs. Improved continuity of staff would, therefore, be appreciated.

Dad has been here at Alpine Lodge for the last 4 years, I am very happy to leave him in the safe hands of the care staff here at Alpine Lodge. His needs are catered for with the care and consideration that a 95-year-old man with dementia required. The staff are very welcoming and very attentive with each resident. Great care is taken to make sure they are well fed and clean. In my experience, the staff look after their residents as they would look after members of their own family. Very reassuring.