Alpine Lodge

Have always found the staff friendly, helpful and efficient. My brother is very happy in the care home, and that speaks volumes.

Overall, an excellent level of care. The home is very clean, bright and well maintained. The Manager and Staff are lovely, caring and friendly. There are plenty of activities to meet everyone's needs and the residents are clean, tidy and seem very happy with their surroundings. The rooms are very nice too. The food looks really nutritious with a good menu to choose from. Residents' families are made to feel welcome and nothing is too much trouble for the staff.

My grandfather has been here for 3 years now and our family cannot thank the staff enough for the care they give him. We are confident that during these extremely difficult times that he is being cared for with dignity and respect as always. Big thank you to all the carers.

My mums complex behaviours have always been dealt with in a calm and empathetic way and the atmosphere at Alpine is always pleasant and welcoming.

I just wish to say that my mother has been treated with care, kindness and dignity throughout her time at Alpine Lodge. The staff always seem friendly and helpful and show lots of patience towards my mother even when she is having " an off day". I am very grateful to them all for looking after my mother so well. I know she can be very difficult at times, but they never seem fazed by anything she does or says. Thank you, so much, to you all.

From the moment my mother-in-law needed full-time nursing care, we could not have found a nicer home. As soon as she was transferred from the Hospital she was met by the most caring staff who made her feel as if she was home from home. She was treated with the utmost care and attention, with dignity and compassion. For which we were eternally grateful, even up to the end. Whilst visiting, we were always met with smiling faces of both staff and residents, it was always clean and fresh and nothing was too much trouble for the staff. We can only say we appreciated all you did in caring for Mum whilst she was in your care. Thank you all.

My Mother in Law was greeted with smiles and reassurance. her room is small but extremely clean with en-suite. All her needs are catered for by friendly capable staff. The food is good and she enjoyed her lunch.

My 89-year-old mother had to go into Alpine Lodge after suffering numerous falls at home and needing full-time nursing care. I spoke to the manager at Alpine who reassured me that my mother would be well looked after there. My mother went in the day before Good Friday where she was met at the door by very welcoming staff. Obviously, I have not been able to go into the home due to the Coronavirus situation, but upon seeing the reception area, it looked lovely, clean and smelt very fresh. Since her going in, I have been kept fully up to date on her well-being by the manager and deputy manager. The staff I have seen from a distance all look very friendly and very caring, and I am very satisfied that she is being cared for. I have nothing but praise for Alpine Lodge and would recommend it to anyone.

Mum was accepted into Alpine Lodge yesterday afternoon, and I must say that the staff couldn't have made this any easier for us or mum. They were understanding, helpful and very respectful when settling mum in, and have done everything possible considering our current Covid19 climate.

Three very grateful daughters.

My mum is treated with dignity and patience. She reports enjoying her food, and the staff are caring. It's clean and comfortable.

We had to move very quickly to secure my mum's safety and everything was handled professionally and effortlessly especially during this incredibly difficult time with Covid-19 around. My first impressions are fantastic.

This attitude is displayed by all staff, nurses, cleaning staff, catering staff, office staff and carers alike. I would recommend Alpine Lodge and have done so in the past, my mother-in-law was also a resident in the home and received the same high care as that of my mother. Under normal circumstances the staff work flat out under challenging circumstances so goodness knows how they are managing to do such a terrific job with the current restrictions. My sincerest praise and thanks go out to all staff, my gratitude difficult to put into words. Thank you so much.

In this uncertain time that we find ourselves in, I am reassured to know mum is in safe hands where she is. The staff are always so very nice and caring, and my family and I can’t thank them enough for looking after mum for us, not only now, but all of the time.

My mum has been in Alpine Lodge with dementia for 2 1/2 years and in that time she's always been treated with kindness, care and respect by all members of the amazing staff on every level, from the ladies who keep it clean and well kept to the carers, office staff and management. As myself and my family live 250 miles away, I could not leave my mum in better hands. They are all wonderful especially in these difficult times, it must make their job even harder to keep the residents safe, but they do it with a smile. Thank you all.

My grandma has been a resident at Alpine Lodge for about seven months now since she has been unable to stay in her own home. She's been made to feel welcome and settled in very quickly. The home is amazing, getting residents dressed, out of bed and together every day, which doesn't happen in all care homes. All of the staff are friendly and genuinely nice, caring people. My grandma has put on some weight that she desperately needed and is happy and settled there. I'm very impressed with the standards at Alpine Lodge and am grateful to all of the staff for their hard work.

I would just like to take this opportunity to thank all the staff for looking after mum like they do now that we have the coronavirus. It makes things even harder for them to do their jobs. Please keep up your good work, without you we could not function. Your time and effort is really appreciated. I will be thinking about you all and wishing you all the best.

My mum has been here for seven months and suffers from vascular dementia. The care she has received has been excellent. The staff are very attentive and are always available to care for her needs and are very experienced. The management is always approachable for any issues. Mum has a history of hospital admissions for dehydration, from living in her own home and a previous care home but she's hasn't had any dehydration since staying in Alpine Lodge. I'm very happy that we chose Alpine Lodge and would recommend it to anyone looking for a care home for their loved one.

Always been extremely impressed by the professionalism shown by the staff at Alpine Lodge, and even more so during the virus problems when no visitors are allowed. Staff have been in contact by phone and email to update me on how my uncle is doing. Keep up the fantastic work and thanks for the cheerful environment that you make for everyone.

Can’t recommend the Alpine Lodge enough, very kind and caring carers, and nothing is to much trouble for them. They take good care of my aunt as they do all their residents.