Ascot Lodge Care Home

48a Newlands Road, Intake, Sheffield S12 2FZ

Located in the beautiful area of Intake, near Sheffield, Ascot Lodge is a purpose-built care home which offers residential dementia and nursing dementia care.

Residents enjoy the use of four sitting rooms, four dining rooms and an activity room, as well as a large garden and patio area. This provides plenty of opportunities for dining, relaxing, pursuing hobbies or entertaining friends and family. The bright, comfortable bedrooms and living areas are all accessible by wheelchair.

The caring team pride themselves on having created a family atmosphere and encourages everyone to eat together, celebrate together and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings, so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Ascot Lodge’s Home Manager makes sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Kerry Green (Carehome Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 44

Shared Rooms: 3

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Ascot Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Ascot Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Ascot Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.413 for Ascot Lodge Care Home is calculated as follows: ( (178 Excellents x 5) + (165 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 366 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ascot Lodge Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Ascot Lodge Care Home has a Review Score of 9.4 (9.413) from 31 Reviews


Average Ratings

  • Excellent
    14
  • Good
    16
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ascot Lodge Care Home?

  • Extremely LIKELY
    23
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ascot Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • more

The staff here are outstanding and make every effort to get to know the residents well, making individual adjustments and understanding their needs and quirks. My Mum really enjoys the food and, even though she is on a soft foods diet, each meal is nicely presented. She has been able to take part in activities such as light shows and gardening club which we, as a family, have really appreciated. There is a very welcoming atmosphere.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Since dad moved to Ascot Lodge he has settled quickly and he appears to be a lot happier in the environment he is in.
The staff have been more than welcoming and it's a very relaxed home-like atmosphere. I would highly recommend Ascot Lodge after searching extensively we found this home ticked all the boxes and more.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find the Lodge very good for visiting and the staff for welcoming you on arrival.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   4 out of 5

A good experience.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   4 out of 5

Mum has really settled in especially on her "better" days.
The staff and management all seem to care about the residents and I get the impression that it's not just a job for them.
I even enjoy my visits which isn't something I would have expected to say when initially faced with mum going into care.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   4.7 out of 5

My mum was not just "looked after" but "cared for" at Ascot Lodge. The staff were always there to talk to us if we had a question and had never-ending patience with my mum through all the swings and turns of her awful dementia.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   4.1 out of 5

I am very pleased with the care my husband has received whilst he has been staying in Ascot Lodge. He has problems because of diabetes and the nursing care has been very good. The care staff also are brilliant with him. The most important thing is he is happy.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are very helpful and considerate towards the residents and their families. The food is good and nutritious.
The home itself is very safe and very comfortable and friendly.
I give everyone working there my utmost respect. A wonderful place.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My relative has been in this care home for a number of months and has deteriorated as part of her condition.

I feel she has been cared for well in an atmosphere welcoming and friendly to family and visitors who can visit at any time.

The environment is clean and light with all appropriate services for the residents. Any concerns appear and have been dealt with promptly.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

In general, the care home is very good. The manager is very efficient. Occasionally, agency staff need to be used which is a drain on finances. The care staff are very good but one or two care staff do not pull their weight.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

HC-One, Careline Team at Ascot Lodge Care Home responded to this review on 16 Aug 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We at HC-One strive to ensure we offer the best possible care to our residents.
We would like to thank you for your kind comments and please be reassured we monitor all staff to ensure they work as a team in Ascot Lodge and support each other within their roles.

The home is clean and tidy, care from the carers and all staff is good to residents and relatives.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

My husband came in here on the 23rd June 1017 and very happy here.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Frequent staff changes mean we can no longer get on terms with staff. My cousin is blind and is not treated with the respect she deserves.

How likely would you be to recommend Ascot Lodge Care Home? Don't know

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Average Rating:   3 out of 5

HC-One, Careline Team at Ascot Lodge Care Home responded to this review on 03 Aug 2017:

Thank you for your review of Ascot Lodge The staff and I appreciate your feedback as it helps us to improve the home and care given.
We take all concerns very seriously and our new staff members will ensure that they make themselves known to you on your next visit. A full review will be booked for you with your cousin's named nurse, to address any concerns you have about her care.

My experience at Ascot Lodge is very good.
It is an extremely pleasant place to go to to see my mum. I know she is getting excellent care here and if she is ill or anything else I know the staff will be in touch with me straight away. It gives me and my family complete peace of mind to know my mum is being looked after very well. Thanks

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the care my wife gets. She seems happy in herself and is looked after very well.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sadly my aunt passed away in October after five years residency. During the whole of that time she was treated with the utmost kindness, compassion and dignity. The staff were wonderful, not only to her but members of the family and visitors. We were always kept well informed with regards to her medical requirements and the progression of her dementia. They always took great care with her appearance which is exactly what she would have wanted. It was a great comfort to the family to know she was so well cared for.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I found the staff to be caring. Doing a good job under difficult situations

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Generally fine though my mother gets very bored. Think some activity would be nice though appreciate with costs this must be difficult.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

HC-One, Careline Team at Ascot Lodge Care Home responded to this review on 10 Jan 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In response to your concern, our home has recently updated our Activity program - Included in our program are Monthly Entertainers, Chair Exercise and a Gardening Club.
There is a Daily program of Activity that takes place on different Units within the Home and I and the staff would be happy to speak with any relative to discuss personalising an activity program for their relative.
The home Manager operates an open door policy and all relatives and Residents are welcome to discuss any concerns about any aspect of the home at any time.

Dad has been here for a year. He is well cared for, clean, warm and exceedingly well catered for. The food is great! He is very prone to UTI's but these are recognised early by the staff who alert the GP immediately. Whilst the staff will tease him in a lighthearted way and have a laugh with him, he is treated with dignity and respect. I now sleep at night knowing he is safe in Ascot Lodges hands.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother suffers from dementia and has been a resident at Ascot Lodge for 4 years. Mum is cared for extremely well by all the staff. She always looks well looked after and is safe and secure in a friendly environment.

Staff make myself and my dad feel very welcome, every time that we visit. We have sometimes been invited to stay for lunch. The standard of food is very good. Dad (who is 87 and practically house bound) is regularly invited to enjoy some of the entertainment that is put on at the home and Martin even fetches him in the home mini bus and takes him back home after, which is much appreciated by myself but especially by my dad.

We are kept well informed about any issues relating to mum.

The Home Manager is friendly and efficient and we would highly recommend Ascot Lodge to anyone who needs this kind of care for a member of their family.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

We discussed the general care and well being of my father. I said that I was satisfied with all aspects regarding his care. The reviewer was very understanding in listening to any of my questions. Her answers were very informative.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Searching for a home for someone you love is a very difficult period in most peoples lives, and finding one which provides the level of care and an environment you can be happy with can prove extremely hard. Fortunately, for both my wife and myself, I eventually found Ascot Lodge, and the care she has received over the last few months has been first class. It is also the case that staff members appreciate and understand what it means to those close to the residents, so, on a personal level, this has helped me considerably to adjust to what is such a major change in our lives.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

It's been a lovely experience to take my wife to Ascot Lodge and for her to stop there for the last month, the staff are good to deal with and look after her twenty four seven with meals, drinks, tablets and clothes, anything that is asked of them. All my sons and I like the place it's clean and tidy.

How likely would you be to recommend Ascot Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

My father-in-law came to Ascot Lodge in October 2015, and we have found that the is much happier here than at his previous care home. Ascot Lodge is exceptionally clean and the staff are well trained and caring. The food is excellent as are the rooms. The manageress is hands on and often chats to relatives. It is a fabulous place and we are happy and reassured that he is well taken care of and happy.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mother was cared for at Ascot Lodge Nursing Home in Sheffield for over five years. We looked at many EMI nursing homes during our initial search but chose this home based on a gut feeling about the caring nature of their staff. Back in August 2010 Ascot Lodge was not perhaps the best decorated home in the sector, nor for us personally was it the closest to our homes, but when we visited Ascot Lodge (unannounced) looking at interaction between the carers/nurses and the residents, and noting the general atmosphere, we gained the impression that the staff were very caring and that many had an intuitive and sympathetic understanding of the very debilitating nature of the various forms of dementia. This gut feeling which was the deciding factor in our choice was subsequently proven to be correct. Mum was always very well cared for, she was always clean, well fed and always in her own clothes. She was treated with dignity. We witnessed many individual acts of kindness towards mum by the staff and this made a real difference to her. At Ascot Lodge mum had a quality of life which can be difficult with her illness. As visitors, staff at Ascot Lodge always made us feel very welcome whatever time of the day we visited. We were made to feel part of a family. For those travelling from further afield Ascot Lodge is very well situated for public transport (there is a frequent tram service which links to the train station) and the main arterial roads which connect to the M1.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother was resident at Ascot Lodge in Sheffield. The staff were really helpful and kind and caring towards my mum and they made her final days as comfortable and pleasant as possible. I am only sorry that my mum was not around for a longer time.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The management team were very supportive in arranging a place at the home on our behalf. The nursing and care team show great empathy and take time to spend with my father and my family at all times. The home manager has been very supportive in guiding the family through these first stages of my fathers illness. The nursing team have kept us well informed and the care team at Ascot Lodge are a credit to their chosen profession.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I was surprised and pleased how well mum looked after being in Ascot Lodge for only 10 days. She was obviously very comfortable and looked well cared for. I am very happy we chose Ascot Lodge.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

First visit to find a suitable nursing home (urgent need -fast track situation in place) was on New Years day afternoon Jan 1st. Even so we were given a detailed explanatory guide around the building and the nursing care system- very much appreciated. Transfer to Ascot Lodge was on 7th Jan and after 5+ weeks of a bedridden situation, within less than a week mum is sitting in a reclining chair and eating proper full meals (unlike the smoothies/porridge of previous month) all down to improved care/support in understanding a 101 year old dementia sufferers needs. Thank you to all at Ascot Lodge.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Caring staff, my mum is happy in this home and enjoys her food. Comfortable home, clean and tidy. Thank You.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good care and attention to needs.

How likely would you be to recommend Ascot Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Kerry

Kerry Green

Job Title: Home Manager

Description:

Having worked in elderly care for over 30 years, Kerry has vast experience in providing care and support to people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Kerry has worked at Ascot Lodge for a number of years and she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ascot Lodge.

When asked what she enjoys most about her role, Kerry remarked:
“I just see it as a huge privilege to be able to care for our Residents.”

Away from work, Kerry enjoys a variety of hobbies including gardening, reading and spending time with her young granddaughter.
If you would like to find out more information about Ascot Lodge, Kerry has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Kerry on 01142 643887 or via email on ascotlodge.manager@hc-one.co.uk. Alternatively to make a new Resident enquiry, contact the Care Line team on 0333 999 8402.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ascot Lodge Care Home