Heeley Bank Care Home in Sheffield provides specialist nursing, residential, and dementia care to up to 67 people in a purpose-built setting on the south side of the city. Just five minutes from Sheffield's railway station and town centre, the home is one of South Yorkshire's most established and well-connected care providers, with strong links to local transport, shops, and community amenities.
Heeley Bank holds a rating of Good across all...
Heeley Bank Care Home in Sheffield provides specialist nursing, residential, and dementia care to up to 67 people in a purpose-built setting on the south side of the city. Just five minutes from Sheffield's railway station and town centre, the home is one of South Yorkshire's most established and well-connected care providers, with strong links to local transport, shops, and community amenities.
Heeley Bank holds a rating of Good across all five domains (CQC, December 2024). This rating reflects a sustained programme of improvement and the dedication of the team in delivering high-quality, person-centred care.
Heeley Bank offers something the smaller homes in the region simply cannot match: the scale and clinical depth of a 67-bed purpose-built nursing facility, combined with the homely atmosphere of a community where every resident is known by name. Registered nurses are available 24 hours a day, with specialist provision for dementia care and a clear emphasis on personalised, holistic support that recognises each resident's lifetime of experience and individual preferences.
Single bedrooms with ensuite facilities, a variety of communal living arrangements designed to emulate a home-from-home feel, and a pleasant garden with comfortable seating areas give residents both the privacy and the company they want. The home's family pod room, developed to keep families safely connected during the pandemic, remains a much-loved space for visits and reunions throughout the year.
Heeley Bank is part of RDCP Care. The home's CQC rating across every domain is testament to the strength of the team and the continued investment in care quality.
For families in Sheffield, Rotherham, Chesterfield, and across South Yorkshire and North Derbyshire looking for specialist nursing or dementia care in a well-established, well-connected home, Heeley Bank offers genuine clinical expertise and a warm, welcoming atmosphere.
The price(s) shown are provided by the care home. Contact Heeley Bank Care Home for full pricing details and T&Cs.
Contact Heeley Bank Care Home to confirm what's included and get a personalised quote:
Heeley Bank Care Home has a Review Score of 8.7 (8.719) out of 10, based on 8 reviews in the last 2 years.
Over all time Heeley Bank Care Home has 44 reviews.
But wow this place has been brilliant every member of staff we have met or spoken to have been friendly helpful and caring...
If your thinking of placing a loved one in a home this is the one I am and our family are really happy with this place sadly dads close to death so he hasn't really benefited from this place for lounge area or meeting the residents but this place and the staff deserve praise and they are a credit to the owners the rooms are a decent size and always hot with heating always on too Thanks all
Thank you so much for your kind words. It means a lot to the whole team to hear how much your dad has been cared for and how supported your family feels. We're truly sorry he hasn't been able to enjoy more of the home, but we're glad we've been able to make a difference during this time. We'll also...
Thank you so much for your kind words. It means a lot to the whole team to hear how much your dad has been cared for and how supported your family feels. We're truly sorry he hasn't been able to enjoy more of the home, but we're glad we've been able to make a difference during this time. We'll also pass on your feedback about reception access. Sending our best to you and your family, and thank you again for your lovely message.
The whole team here from reception to carers and nurses have been amazing from day 1 and throughout the resident's stay...
We have been very impressed by the whole team who do a difficult job in often quite harrowing circumstances.
Thank you so much for your lovely words. We're really glad to have been able to support your husband's step-mum and your family over the past 18 months. I will ensure this message is past over to all our staff at Heeley Bank.
My Dad arrived at Heeley Bank Care Home from the Northern General Hospital on 2nd December 2024 he was too frail and ill to manage at home any longer . I have to say I was apprehensive at first, but from the moment he arrived I felt reassured due to how welcoming and caring all the staff were. Dad...
My Dad arrived at Heeley Bank Care Home from the Northern General Hospital on 2nd December 2024 he was too frail and ill to manage at home any longer . I have to say I was apprehensive at first, but from the moment he arrived I felt reassured due to how welcoming and caring all the staff were. Dad is still being cared for here and the level of care is excellent they treat him with dignity and respect, he is kept very comfortable and cosy. I often have to visit in the evenings after work and the staff always have a cheery word and often offer me a cup of tea and update me on how dad has been that day. Everyone works extremely hard here and you can tell they want to do the best for the residents. I Just want to shout out the biggest Thank You to everyone who works at Heeley Bank for everything you are doing for dad.
Thank you very much for your kind words, I will ensure this is handed over to the team.
Heeley Bank Care Home has always had a good feel about it. My mother has been in residence for 4 years now. In the month of February 2025 the Home advised me that my mother had witnessed a fall and seemed OK but a medical nurse had been sent for to check that all was well. I was to be informed of...
Heeley Bank Care Home has always had a good feel about it. My mother has been in residence for 4 years now. In the month of February 2025 the Home advised me that my mother had witnessed a fall and seemed OK but a medical nurse had been sent for to check that all was well. I was to be informed of any developments. Another time I reported that my mother's engagement ring had slipped off and gone missing, this was found and returned to me. The staff interact with my mother in a friendly and respectful manner and they always make time to answer any queries I may have. I would recommend Heeley Bank Care Home to anyone looking for somewhere for their elderly relative to live.
Thank you so much for your lovely review and I will let the General Manager and all the team know how happy you are with the care your mother receives at Heeley Bank.
Any concerns we have are listened to and acted upon. I know my husband is safe...
The rooms in the home are always clean and the laundry system is very effective. The manager is very approachable. We are both highly satisfied with the home.
Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is fantastic to know you are both satisfied with the care received.
Mum enjoys her meals. The menus offering a selection of 2 alternatives for...
Mum enjoys her meals. The menus offering a selection of 2 alternatives for main and desert are displayed which enables her to make choices.
Many thanks for spending the time to write us a review. We are pleased your Mum has settled in at Heeley Bank. I will ensure this is shared with the manager and staff at Heeley Bank.
When we were looking for a care home I had a certain criteria. The main one being how the staff interacted with other residents. We looked around a few homes and wasn't impressed but then we found Heeley Bank. They are very friendly and let us do mums room how she wanted it so it was familiar to...
When we were looking for a care home I had a certain criteria. The main one being how the staff interacted with other residents. We looked around a few homes and wasn't impressed but then we found Heeley Bank. They are very friendly and let us do mums room how she wanted it so it was familiar to her. My mum is very happy there and she is well taken care of. I go regularly so I know she is ok. My mum's only complaint is the food. She likes proper home cooked food. From the cleaners to the managers they all look after my mum.
Thank you so much for your lovely review It is great to know you and mum are happy with things at Heeley Bank. I will pass this onto the manager and staff.
My daughter and I...
Many many thanks
Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is always sad to lose a loved one - what an amazing life your aunt had. Our thoughts are with all your family. Kind regards, Operations Manager
Not for the first time I (along with others) were left waiting outside without being able to gain access. Totally get the need for security but to have to stand there for 15 minutes (this has happened numerous times previously and to other family members) is not acceptable. We continually pressed...
Poor service at best which makes me question the overall care for residents if people have a careless attitude. If your staff are not able/willing to let people in on weekends (this is never a problem in the week) you need to provide someone there.
We would like to apologise for the length of time you have had to wait to enter the building. The manager will contact you so we can look at how we can resolve the matter.
I visit my friend most weeks with another friend. We have always found our friend well cared for. The staff have always been very helpful to us and have appeared very attentive to the residents. There seems to be a good atmosphere in the home.
I visit my friend most weeks with another friend. We have always found our friend well cared for. The staff have always been very helpful to us and have appeared very attentive to the residents. There seems to be a good atmosphere in the home.
Many thanks for spending the time to write us a review on your experience and observations when visiting your friend. I will ensure this is shared with the manager and staff at Heeley Bank.
The staff at the care home are friendly, welcoming and professional. The care home made my dad's transition into the home smooth and welcomed him. They have been supportive of my father and myself. The staff are professional and have informed me of my father's care. The staff have reacted quickly...
Thank you to all the team.
Many thanks for giving us the time to write a review. We are so pleased your and your father are pleased with the service we offer our Heeley Bank Care Home. I will ensure this review is shared with the staff and manager at the home.
We have had a very good experience with Heeley Bank over the past 4 years. The staff are very helpful and kind. The room is always clean. They understand the resident's needs. Any issues we had were dealt with quickly and efficiently.
We have had a very good experience with Heeley Bank over the past 4 years. The staff are very helpful and kind. The room is always clean. They understand the resident's needs. Any issues we had were dealt with quickly and efficiently.
We would like to thank you for spending the time to write us a review. I will ensure this review is shared with the manager and staff team at Heeley Bank.
I agree with some comments from previous reviews! However, It's not easy finding the right balance and pleasing everyone all of the time! I think that the staff all do a good job as it is not easy at times!
I agree with some comments from previous reviews! However, It's not easy finding the right balance and pleasing everyone all of the time! I think that the staff all do a good job as it is not easy at times!
Thank you so much for your review. We strive to give good care at Heeley Bank and we are pleased you are happy and will pass your comments onto the team.
My mother has been a resident at Heeley Bank for a few months now. For the most part, she has settled into the home without any real issues. The staff are all friendly and there is a real sense of continuity for the people in their care. The food looks good and the patients in the lounge are...
Communication with staff and administration has been trouble-free throughout and so far I am happy that my mother's needs and specialist care requirements are being met.
Many thanks for spending the time to write us a review. We will ensure this review shared with the manager and staff at Heeley Bank.
My dad has been at Heeley Bank over two years, we as a family find my dad's care to be good, he is always clean and shaved when we visit, the team seem to have got better and we see regular carers who are very good with my dad who now needs to be given his food and drinks. Upgrades have been done...
My dad has been at Heeley Bank over two years, we as a family find my dad's care to be good, he is always clean and shaved when we visit, the team seem to have got better and we see regular carers who are very good with my dad who now needs to be given his food and drinks. Upgrades have been done since my dad has been there for the better, we did have some issues, to start with my dad being dressed in other people's clothes and being left with drinks even though he is not able to drink by himself, they seem to have a better team of carers. There are a few things that could do with being better, one there never seems to be a senior member of staff around to ask about any updates on my dad's issues, always have to find someone to ask, residents seem to be left for a long time e.g. over an hour, I can be there and no one even looks in on my dad checking if all is ok. Also could be better at informing family of any changes with any other health issues, we only find out when we visit which is not good.
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff team at Heeley Bank
After making several complaints to Heeley Bank Care Home, about how my Mother has been treated, the lack of staff to management communications, not reporting issues, management's lack of addressing issues, and the general cleanliness poor. How my Mother that was taken in to the hospital after being...
After making several complaints to Heeley Bank Care Home, about how my Mother has been treated, the lack of staff to management communications, not reporting issues, management's lack of addressing issues, and the general cleanliness poor. How my Mother that was taken in to the hospital after being at Heeley Bank Care Home, the senior management believes it to be a good way of addressing issues is to blame others, hide behind poor excuses and make poor excuses for their failings. This company need some major leadership changes to address their issues. So they have refused Mother to go back to Heeley Bank Care Home. This is a blessing in disguise, as like many others she too deserves to be looked after better, for issues raised to be addressed and not to use a blame culture to hide their failings. Like we have always stated, most of the staff are very hard working, others very lazy. Sadly not supported enough by senior management, communication between management and their minimal levels of staff does not happen nor are issues/incidents recorded. Care first, not profit.
We are sorry not to have met your expectations for your mother during her stay at Heeley Bank Care Home. We always aim to provide a high standard of care for all residents and treat any complaints as an opportunity to improve our service. Our Regional Manager did address the concerns you raised...
We are sorry not to have met your expectations for your mother during her stay at Heeley Bank Care Home. We always aim to provide a high standard of care for all residents and treat any complaints as an opportunity to improve our service. Our Regional Manager did address the concerns you raised and wrote to you at the time with the actions taken. She also offered a meeting at a time of your convenience. I can confirm the home was able to meet your mother's needs. However, we were not able to support other requirements outside of your mother's care. The company operates a zero tolerance to any form of abuse towards staff. We are pleased you feel the decision for your mum not to return to Heeley Bank is in her best interest and we sincerely wish her well for the future. We hope you find a new home where she will be happy and all requirements can be accommodated as you wish. Again, we are sorry for all concerned.Kind regards
My mum spent several months at Heeley Bank and during this time experienced varying levels of care quality. Some carers and other staff were dedicated and lovely and I wish to stress that. However, the behaviour of other carers was disrespectful and at times created unsafe situations. Communication...
On a positive note, the food was good, the home itself was clean and modern and latterly there seemed to be some effort to tackle negative aspects of the carer culture. However, I was relieved when another care home was found for Mum.
We are sorry your experience of Heeley Bank was mixed and we are pleased you encountered staff who were "dedicated and lovely" towards your mum - and of course that the food was good, which is always important. We have since recruited extra carers to the team, which means we are far less reliant...
We are sorry your experience of Heeley Bank was mixed and we are pleased you encountered staff who were "dedicated and lovely" towards your mum - and of course that the food was good, which is always important. We have since recruited extra carers to the team, which means we are far less reliant on agency workers and can monitor care more effectively. I am sorry our communication was not good - we have taken on board your comments and will be mindful in the future. We have also recently appointed a general manager to support the registered clinical manager, which will hopefully improve our response times and processes. We will pass on your positive comments to the team and thank you for your balanced review. Best wishes.
After A few mishaps with his first admission for respite I have to say the care and support given to my husband on his second visit was fabulous. The team are approachable and caring to my husband. I highly reccommend them, I wouldnt send him anywhere else for respite now.
After A few mishaps with his first admission for respite I have to say the care and support given to my husband on his second visit was fabulous. The team are approachable and caring to my husband. I highly reccommend them, I wouldnt send him anywhere else for respite now.
My aunt endured 6 miserable months at this place before we were able to get her transferred. During this time she was left isolated in bed 24/7, never given a proper bath, left in soiled and wet clothes, left to feed herself when she wasn't able, given meat although she is vegetarian and left to...
My aunt endured 6 miserable months at this place before we were able to get her transferred. During this time she was left isolated in bed 24/7, never given a proper bath, left in soiled and wet clothes, left to feed herself when she wasn't able, given meat although she is vegetarian and left to fall out of bed sustaining a fracture. In my opinion, the place is not fit for purpose and a complete overhaul of management, staff and policy is required.
We are sorry you feel the service received at Heeley Bank was not to the standard expected for your aunt. We are aware, your aunt’s admission to Heeley Bank was against your wishes and although we initially tried to resolve your concerns, the situation remained difficult. The social workers did not...
We are sorry you feel the service received at Heeley Bank was not to the standard expected for your aunt. We are aware, your aunt’s admission to Heeley Bank was against your wishes and although we initially tried to resolve your concerns, the situation remained difficult. The social workers did not want to move your aunt as she was doing well and her health had improved considerably since being admitted to Heeley Bank. However, due to irretrievable differences, we had to serve notice, which we appreciate was upsetting for all concerned and not an action we would ever choose or take lightly. We will always try to resolve any concerns and aim to provide a high-quality service for all residents. We do hope all is well with your aunt.
Activities - activities woman does her best but activities could...
My friend could watch films/ listen to music or DVD player etc if it was allowed.
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Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 67 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
1.2 mile(s) as the crow flies, distance by road may be significantly further.
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