Heeley Bank Care Home

Heeley Bank Road, Sheffield S2 3GL

9.0 42 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Permanent Care
Respite Care

Care Types Provided

Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 67 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia

Other Care Provided

Day Care
Convalescent Care
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £1327

These prices are only a guideline, please contact Heeley Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Monarch Healthcare Ltd

Person in charge

Bethany Etherington (Manager)

Local Authority / Social Services

Sheffield City Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: 2011

Room Information

Single Rooms (67)
Single Rooms with ensuite Wet Room (6)

Current Review Score: 9.0 (8.978)

Overview of Review Score

The Review Score of 9.0 (8.978) out of 10 for Heeley Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.082 for Heeley Bank Care Home is calculated as follows: ( (73 Excellents x 5) + (50 Goods x 4) + (20 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 159 Ratings = 4.082
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.896 Points relating to the number of positive Reviews for Heeley Bank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Heeley Bank Care Home Reviews (42)

Total of 42, showing 41-42

9.0

Heeley Bank Care Home has a Review Score of 9.0 (8.978) out of 10, based on 14 reviews in the last 2 years. Over all time Heeley Bank Care Home has 42 reviews.

Order by:

Review from Sharon R (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience

Very clean and welcoming care home. Friendly and professional staff, nothing is too much trouble. Mum has only been in the home for four weeks, had trouble settling, kept saying she wanted to go home! but the staff have been very understanding and supportive, taken her individual feelings and needs

into consideration and she has now started to think this is her home. Mum likes to go shopping, so staff will take her into the kitchen and get her a loaf of bread etc to take back to her room and she is happy then.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

My mother has been here over a year, we find she has now settled and is taken care of very well. The staff are very friendly and helpful.

Heeley Bank Care Home