






Heeley Bank Care Home in Sheffield provides specialist nursing, residential, and dementia care to up to 67 people in a purpose-built setting on the south side of the city. Just five minutes from Sheffield's railway station and town centre, the home is one of South Yorkshire's most established and well-connected care providers, with strong links to local transport, shops, and community amenities.
Heeley Bank holds a rating of Good across all...
Care Provided by Heeley Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heeley Bank Care Home for full pricing details and T&Cs.
Contact Heeley Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RDCP Care
- Private Owned
Person in charge
- Delia Tabacaru (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (6)
Heeley Bank Care Home Reviews (44)
Heeley Bank Care Home has a Review Score of 8.7 (8.719) out of 10, based on 8 reviews in the last 2 years.
Over all time Heeley Bank Care Home has 44 reviews.
Heeley Bank Care Home has excellent care staff and front line staff. The food served in the dining room is very good indeed. The standard of care has improved with the increase in full-time staff as opposed to agency staff. However, in the last 3 years, there have been too many poor-quality managers appointed, Note, the two temp managers appointed by Countrywide were head and shoulders above the rest.
Thank you for your lovely comments. We are proud of the team we are building with the new staff we have on board being supported by the long-standing staff. As the new permanent manager, I can’t wait to be able to meet you all in person.
Mum has been in Heeley Bank Care Home for three and a half years now. She is always been well attended and received excellent care during her time at Heeley Bank Care Home. Mum has not had any bedsores whatsoever and is always very clean and comfortable, this is due to the excellent care of all the staff who are always friendly, welcoming and eager to help our family. Thank you Heeley Bank Care Home from all the family.
Good meeting and showing off requirements very professional.
Staff are caring and they make you feel very welcome.
A difficult time during the above period. The care and staff during this time has been faultless. They have all shown care, compassion and consideration of which I really appreciate and I would like to thank ALL staff for their undivided attention to my step-mum and care and consideration and understanding towards the family. Thank you.
All the staff are very pleasant and friendly. Rooms are always clean and tidy. I feel that I am at ease with my mum being cared for in the home, and would recommend the home to other people.
My wife and I have been making twice-weekly visits up to COVID-19 lockdown and pre-arranged visits as per government and care home guidelines. Throughout our visits, we have found all staff to be extremely courteous and helpful to both us and the residents even at times when manning levels are low. We would have no hesitation in recommending this care home.
Over the four months Dad has been here, I have noticed a big improvement in his general health and mental wellbeing.
Staff were very caring, the domestic staff were very pleasant and reception staff were very helpful. The home needed a good manager, the temporary one was very good but the home needed a permanent one. I believe this as now happened.
I was visiting my father and got a flat tyre, so recovery was called and I had to wait. So the staff, in particular, the two receptionist ordered me lunch to have with my dad. It was a lovely meal and a very kind thing to offer.
He now has to stay here - his recent review has confirmed he cannot go home. He is very happy which has made this so much better for us at this very stressful time. We are delighted with Heeley Bank Care Home.
Carers and all the staff, on the whole, are brilliant. Sadly lost many really good staff since the previous manager left. New manager not nice with staff.
Thank you for your comments regarding our current staff team which we will pass on. Should you wish to discuss any other concerns, our Regional Director will be happy to arrange to meet with you.
You could do with some more staff, not domestic. A good understanding manager and a better cook. I would like to see who it may concern. I will be in Heeley Bond from 13.30 until 1600 daily.
Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process. All comments are taken very seriously by the company. An appointment can be made to discuss your concerns with the regional director at a time convenient to you.
The lack of permanent staff, I do appreciate it is difficult.
Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process.
I find the staff very good, compassionate and caring. My wife came to Heeley Bank in 2016 and she was and is very well cared for. I visit every day and the staff also make me feel very welcome and nothing is too much trouble. By all staff from admin to cleaner.
Very friendly, caring home. Clean, happy environment - home from home. Dedicated and hard working staff, a pleasure to be around.
The Activity Co-ordinator is always excellent with the residents and puts on a wide range of activities through the week to give them a quality of life/experiences.
The management are fantastic. The two ladies are approachable and friendly, always happy to chat and discuss concerns. The nurses and care staff are brilliant, nothing is too much trouble and I appreciate how hard they work. The activities I have seen are fun and happy events which have made me smile considering my friend was always a sociable lady and I didn't want her to lose this. Highly recommend this Care home for your loved ones.
Excellent attitude from staff. Wife completely changed in a week.
Mother's care has been given with the utmost dignity and treated by the care staff in a very exceptional manner. Management support has been very supporting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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