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Heeley Bank Care Home

Heeley Bank Road, Sheffield, South Yorkshire S2 3GL
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Heeley Bank Care Home, Sheffield
Heeley Bank Care Home, Sheffield
Heeley Bank Care Home, Sheffield

Heeley Bank Care Home in Sheffield provides specialist nursing, residential, and dementia care to up to 67 people in a purpose-built setting on the south side of the city. Just five minutes from Sheffield's railway station and town centre, the home is one of South Yorkshire's most established and well-connected care providers, with strong links to local transport, shops, and community amenities.

Heeley Bank holds a rating of Good across all...  

Care Provided by Heeley Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,327N/A

Contact Heeley Bank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Delia Tabacaru (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (6)

Heeley Bank Care Home Reviews (44)

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8.7

Heeley Bank Care Home has a Review Score of 8.7 (8.719) out of 10, based on 8 reviews in the last 2 years. Over all time Heeley Bank Care Home has 44 reviews.

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Showing 44 reviews matching selected criteria
Review from J W (Son of Resident) published on 2 September 2020 Submitted via Postal Card
Overall Experience

Heeley Bank Care Home has excellent care staff and front line staff. The food served in the dining room is very good indeed. The standard of care has improved with the increase in full-time staff as opposed to agency staff. However, in the last 3 years, there have been too many poor-quality managers appointed, Note, the two temp managers appointed by Countrywide were head and shoulders above the rest.

Reply from Jackie Hirst, Marketing at Heeley Bank Care Home

Thank you for your lovely comments. We are proud of the team we are building with the new staff we have on board being supported by the long-standing staff. As the new permanent manager, I can’t wait to be able to meet you all in person.

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Review from E S (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card
Overall Experience

Mum has been in Heeley Bank Care Home for three and a half years now. She is always been well attended and received excellent care during her time at Heeley Bank Care Home. Mum has not had any bedsores whatsoever and is always very clean and comfortable, this is due to the excellent care of all the staff who are always friendly, welcoming and eager to help our family. Thank you Heeley Bank Care Home from all the family.

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Review from N B (Son of Resident) published on 2 September 2020 Submitted via Postal Card
Overall Experience

Good meeting and showing off requirements very professional.

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Review from M C (Son of Resident) published on 2 September 2020 Submitted via Postal Card
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Staff are caring and they make you feel very welcome.

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Review from Barbara S (Stepdaughter of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

A difficult time during the above period. The care and staff during this time has been faultless. They have all shown care, compassion and consideration of which I really appreciate and I would like to thank ALL staff for their undivided attention to my step-mum and care and consideration and understanding towards the family. Thank you.

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Review from P B (Son of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

All the staff are very pleasant and friendly. Rooms are always clean and tidy. I feel that I am at ease with my mum being cared for in the home, and would recommend the home to other people.

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Review from J F (Brother-in-law of Resident) published on 19 August 2020 Submitted via Postal Card
Overall Experience

My wife and I have been making twice-weekly visits up to COVID-19 lockdown and pre-arranged visits as per government and care home guidelines. Throughout our visits, we have found all staff to be extremely courteous and helpful to both us and the residents even at times when manning levels are low. We would have no hesitation in recommending this care home.

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Review from S S (Son of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

Over the four months Dad has been here, I have noticed a big improvement in his general health and mental wellbeing.

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Review from Susan B (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience

Staff were very caring, the domestic staff were very pleasant and reception staff were very helpful. The home needed a good manager, the temporary one was very good but the home needed a permanent one. I believe this as now happened.

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Review from H L (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

I was visiting my father and got a flat tyre, so recovery was called and I had to wait. So the staff, in particular, the two receptionist ordered me lunch to have with my dad. It was a lovely meal and a very kind thing to offer.

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Review from M D (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience
My dad was placed here on a 28 day NHS assessment. From day one, the staff made him welcome and helped him settle in. All his care from nursing to his personal care has been excellent. We visit nearly every day and are very impressed by his care and how he is treated.

He now has to stay here - his recent review has confirmed he cannot go home. He is very happy which has made this so much better for us at this very stressful time. We are delighted with Heeley Bank Care Home.

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Review from M L (Relative of Resident) published on 21 November 2018 Submitted via Postal Card
Overall Experience

Carers and all the staff, on the whole, are brilliant. Sadly lost many really good staff since the previous manager left. New manager not nice with staff.

Reply from Paul Brookfield, Regional Director at Heeley Bank Care Home

Thank you for your comments regarding our current staff team which we will pass on. Should you wish to discuss any other concerns, our Regional Director will be happy to arrange to meet with you.

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Review from Peter M (Son of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

You could do with some more staff, not domestic. A good understanding manager and a better cook. I would like to see who it may concern. I will be in Heeley Bond from 13.30 until 1600 daily.

Reply from Paul Brookfield, Regional Director at Heeley Bank Care Home

Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process. All comments are taken very seriously by the company. An appointment can be made to discuss your concerns with the regional director at a time convenient to you.

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Review from Peter H (Husband of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

The lack of permanent staff, I do appreciate it is difficult.

Reply from Fran Walker, Marketing at Heeley Bank Care Home

Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process.

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Review from J M (Husband of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

I find the staff very good, compassionate and caring. My wife came to Heeley Bank in 2016 and she was and is very well cared for. I visit every day and the staff also make me feel very welcome and nothing is too much trouble. By all staff from admin to cleaner.

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Review from J E (Granddaughter of Resident) published on 21 December 2017 Submitted via Postal Card
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Very friendly, caring home. Clean, happy environment - home from home. Dedicated and hard working staff, a pleasure to be around.

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Review from Robert B (Son of Resident) published on 27 June 2017 Submitted via Postal Card
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The Activity Co-ordinator is always excellent with the residents and puts on a wide range of activities through the week to give them a quality of life/experiences.

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Review from S G (Friend of Resident) published on 7 February 2017 Submitted via Website
Overall Experience
What a wonderful home, the atmosphere is fantastic - lively and welcoming!

The management are fantastic. The two ladies are approachable and friendly, always happy to chat and discuss concerns. The nurses and care staff are brilliant, nothing is too much trouble and I appreciate how hard they work. The activities I have seen are fun and happy events which have made me smile considering my friend was always a sociable lady and I didn't want her to lose this. Highly recommend this Care home for your loved ones.

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Review from F H (Husband of Resident) published on 9 September 2016 Submitted via Postal Card
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Excellent attitude from staff. Wife completely changed in a week.

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Review from Judith (Daughter of Resident) published on 13 May 2016 Submitted via Postal Card
Overall Experience

Mother's care has been given with the utmost dignity and treated by the care staff in a very exceptional manner. Management support has been very supporting.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Delia Tabacaru
Delia TabacaruJob Title:Home ManagerJoined: 2026

Bio and photo to follow

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