






Heeley Bank Care Home in Sheffield provides specialist nursing, residential, and dementia care to up to 67 people in a purpose-built setting on the south side of the city. Just five minutes from Sheffield's railway station and town centre, the home is one of South Yorkshire's most established and well-connected care providers, with strong links to local transport, shops, and community amenities.
Heeley Bank holds a rating of Good across all...
Care Provided by Heeley Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heeley Bank Care Home for full pricing details and T&Cs.
Contact Heeley Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RDCP Care
- Private Owned
Person in charge
- Delia Tabacaru (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (6)
Heeley Bank Care Home Reviews (44)
Heeley Bank Care Home has a Review Score of 8.7 (8.719) out of 10, based on 8 reviews in the last 2 years.
Over all time Heeley Bank Care Home has 44 reviews.
But wow this place has been brilliant every member of staff we have met or spoken to have been friendly helpful and caring yes caring this home for me has changed my perception on nursing homes and yes I would recommend this place straight away there is one negative if there's no one on reception it can be a bugger getting entry and I suppose if I was cheeky I could ask for door code but hey I'm not and that's my only complaint
If your thinking of placing a loved one in a home this is the one I am and our family are really happy with this place sadly dads close to death so he hasn't really benefited from this place for lounge area or meeting the residents but this place and the staff deserve praise and they are a credit to the owners the rooms are a decent size and always hot with heating always on too Thanks all
Thank you so much for your kind words. It means a lot to the whole team to hear how much your dad has been cared for and how supported your family feels. We're truly sorry he hasn't been able to enjoy more of the home, but we're glad we've been able to make a difference during this time. We'll also...
The whole team here from reception to carers and nurses have been amazing from day 1 and throughout the resident's stay here, both to her and to us ; it has been a happy and caring place for her to be. Staff are always courteous and helpful, and at the present time especially willing to take the time to discuss the current situation.
We have been very impressed by the whole team who do a difficult job in often quite harrowing circumstances.
Thank you so much for your lovely words. We're really glad to have been able to support your husband's step-mum and your family over the past 18 months. I will ensure this message is past over to all our staff at Heeley Bank.
My Dad arrived at Heeley Bank Care Home from the Northern General Hospital on 2nd December 2024 he was too frail and ill to manage at home any longer . I have to say I was apprehensive at first, but from the moment he arrived I felt reassured due to how welcoming and caring all the staff were. Dad is still being cared for here and the level of care is excellent they treat him with dignity and respect, he is kept very comfortable and cosy. I often have to visit in the evenings after work and the staff always have a cheery word and often offer me a cup of tea and update me on how dad has been that day. Everyone works extremely hard here and you can tell they want to do the best for the residents. I Just want to shout out the biggest Thank You to everyone who works at Heeley Bank for everything you are doing for dad.
Thank you very much for your kind words, I will ensure this is handed over to the team.
Heeley Bank Care Home has always had a good feel about it. My mother has been in residence for 4 years now. In the month of February 2025 the Home advised me that my mother had witnessed a fall and seemed OK but a medical nurse had been sent for to check that all was well. I was to be informed of any developments. Another time I reported that my mother's engagement ring had slipped off and gone missing, this was found and returned to me. The staff interact with my mother in a friendly and respectful manner and they always make time to answer any queries I may have. I would recommend Heeley Bank Care Home to anyone looking for somewhere for their elderly relative to live.
Thank you so much for your lovely review and I will let the General Manager and all the team know how happy you are with the care your mother receives at Heeley Bank.
Any concerns we have are listened to and acted upon. I know my husband is safe there and well looked after.
The only concern is that my husband has little social interaction with the other residents, by choice, but all staff chat with him when time permits.
The rooms in the home are always clean and the laundry system is very effective. The manager is very approachable. We are both highly satisfied with the home.
Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is fantastic to know you are both satisfied with the care received.
Staff are kind and respond to Mums needs, although Mum is sometimes reluctant to ask for help.
Mum enjoys her meals. The menus offering a selection of 2 alternatives for main and desert are displayed which enables her to make choices.
Many thanks for spending the time to write us a review. We are pleased your Mum has settled in at Heeley Bank. I will ensure this is shared with the manager and staff at Heeley Bank.
When we were looking for a care home I had a certain criteria. The main one being how the staff interacted with other residents. We looked around a few homes and wasn't impressed but then we found Heeley Bank. They are very friendly and let us do mums room how she wanted it so it was familiar to her. My mum is very happy there and she is well taken care of. I go regularly so I know she is ok. My mum's only complaint is the food. She likes proper home cooked food. From the cleaners to the managers they all look after my mum.
Thank you so much for your lovely review It is great to know you and mum are happy with things at Heeley Bank. I will pass this onto the manager and staff.
We were informed that my aunt was nearing end of life on the previous Monday and so, for all of last week, members of our family were visiting regularly.
My daughter and I spent most of the week with her until the end and I just wanted to say a big thank you to all the staff at Heeley Bank Care Home for their help, kindness and consideration. They were so helpful and thoughtful. I stayed over a couple of nights and they made sure I had a comfortable chair to sit in and maybe sleep in. They offered us drinks and food and, at one point, even found me a phone charger so I could charge my phone.
They were all so respectful of my aunt and so caring.
I will be forever grateful for all their help and kindness during our very difficult time.
Many many thanks
Thank you so much for your very kind review and I will let the General Manager and all the team know they are appreciated. It is always sad to lose a loved one - what an amazing life your aunt had. Our thoughts are with all your family. Kind regards, Operations Manager
Poor service at best which makes me question the overall care for residents if people have a careless attitude. If your staff are not able/willing to let people in on weekends (this is never a problem in the week) you need to provide someone there.
We would like to apologise for the length of time you have had to wait to enter the building. The manager will contact you so we can look at how we can resolve the matter.
I visit my friend most weeks with another friend. We have always found our friend well cared for. The staff have always been very helpful to us and have appeared very attentive to the residents. There seems to be a good atmosphere in the home.
Many thanks for spending the time to write us a review on your experience and observations when visiting your friend. I will ensure this is shared with the manager and staff at Heeley Bank.
The home is s clean and fresh. Well-equipped for resident's care needs.
The staff are always helpful and act quickly with any requirements that I may raise for my father.
The receptionist is friendly and welcoming and also very helpful.
Thank you to all the team.
Many thanks for giving us the time to write a review. We are so pleased your and your father are pleased with the service we offer our Heeley Bank Care Home. I will ensure this review is shared with the staff and manager at the home.
We have had a very good experience with Heeley Bank over the past 4 years. The staff are very helpful and kind. The room is always clean. They understand the resident's needs. Any issues we had were dealt with quickly and efficiently.
We would like to thank you for spending the time to write us a review. I will ensure this review is shared with the manager and staff team at Heeley Bank.
I agree with some comments from previous reviews! However, It's not easy finding the right balance and pleasing everyone all of the time! I think that the staff all do a good job as it is not easy at times!
Thank you so much for your review. We strive to give good care at Heeley Bank and we are pleased you are happy and will pass your comments onto the team.
Communication with staff and administration has been trouble-free throughout and so far I am happy that my mother's needs and specialist care requirements are being met.
Many thanks for spending the time to write us a review. We will ensure this review shared with the manager and staff at Heeley Bank.
My dad has been at Heeley Bank over two years, we as a family find my dad's care to be good, he is always clean and shaved when we visit, the team seem to have got better and we see regular carers who are very good with my dad who now needs to be given his food and drinks. Upgrades have been done since my dad has been there for the better, we did have some issues, to start with my dad being dressed in other people's clothes and being left with drinks even though he is not able to drink by himself, they seem to have a better team of carers. There are a few things that could do with being better, one there never seems to be a senior member of staff around to ask about any updates on my dad's issues, always have to find someone to ask, residents seem to be left for a long time e.g. over an hour, I can be there and no one even looks in on my dad checking if all is ok. Also could be better at informing family of any changes with any other health issues, we only find out when we visit which is not good.
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff team at Heeley Bank
After making several complaints to Heeley Bank Care Home, about how my Mother has been treated, the lack of staff to management communications, not reporting issues, management's lack of addressing issues, and the general cleanliness poor. How my Mother that was taken in to the hospital after being at Heeley Bank Care Home, the senior management believes it to be a good way of addressing issues is to blame others, hide behind poor excuses and make poor excuses for their failings. This company need some major leadership changes to address their issues. So they have refused Mother to go back to Heeley Bank Care Home. This is a blessing in disguise, as like many others she too deserves to be looked after better, for issues raised to be addressed and not to use a blame culture to hide their failings. Like we have always stated, most of the staff are very hard working, others very lazy. Sadly not supported enough by senior management, communication between management and their minimal levels of staff does not happen nor are issues/incidents recorded. Care first, not profit.
We are sorry not to have met your expectations for your mother during her stay at Heeley Bank Care Home. We always aim to provide a high standard of care for all residents and treat any complaints as an opportunity to improve our service. Our Regional Manager did address the concerns you raised...
On a positive note, the food was good, the home itself was clean and modern and latterly there seemed to be some effort to tackle negative aspects of the carer culture. However, I was relieved when another care home was found for Mum.
We are sorry your experience of Heeley Bank was mixed and we are pleased you encountered staff who were "dedicated and lovely" towards your mum - and of course that the food was good, which is always important. We have since recruited extra carers to the team, which means we are far less reliant...
After A few mishaps with his first admission for respite I have to say the care and support given to my husband on his second visit was fabulous. The team are approachable and caring to my husband. I highly reccommend them, I wouldnt send him anywhere else for respite now.
My aunt endured 6 miserable months at this place before we were able to get her transferred. During this time she was left isolated in bed 24/7, never given a proper bath, left in soiled and wet clothes, left to feed herself when she wasn't able, given meat although she is vegetarian and left to fall out of bed sustaining a fracture. In my opinion, the place is not fit for purpose and a complete overhaul of management, staff and policy is required.
We are sorry you feel the service received at Heeley Bank was not to the standard expected for your aunt. We are aware, your aunt’s admission to Heeley Bank was against your wishes and although we initially tried to resolve your concerns, the situation remained difficult. The social workers did not...
Reviews - I feel it would be helpful if the residents family or friends were invited to attend a review with staff - doesn't need to be every review but I'd like more involvement.
Activities - activities woman does her best but activities could be improved.
My friend could watch films/ listen to music or DVD player etc if it was allowed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heeley Bank Care Home.
There are no upcoming events for Heeley Bank Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heeley Bank Care Home.
Accreditations
There are no accreditations posted yet for Heeley Bank Care Home.
Meet the Team (1)

Bio and photo to follow
Frequently Asked Questions about Heeley Bank Care Home
What types of Care is Heeley Bank Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heeley Bank Care Home have?
There are 67 Single Rooms.
What are the Facilities & Services at Heeley Bank Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heeley Bank Care Home to the centre of Sheffield?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heeley Bank Care Home to verify any information. View our terms and conditions. Heeley Bank Care Home has an Enhanced Service -more info.