Holmwood Care Home has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Holmwood Care Home has 81 reviews.
Review from Angela P (Daughter of Resident) published on 12 December 2022
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Overall Experience
5.0 out of 5
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Review from Elaine A (Daughter of Resident) published on 29 November 2022
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Overall Experience
4.0 out of 5
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Review from G P (Husband of Resident) published on 1 July 2022
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Overall Experience
5.0 out of 5
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Review from Merran T (Daughter of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
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Review from Mark T (Son of Resident) published on 3 June 2021
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Overall Experience
5.0 out of 5
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Review from James R (Husband of Resident) published on 6 May 2021
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Overall Experience
5.0 out of 5
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Review from Margaret B (Niece of Resident) published on 14 April 2021
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Overall Experience
5.0 out of 5
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Review from Dianne M (Daughter of Resident) published on 14 April 2021
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Overall Experience
5.0 out of 5
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Review from David T (Husband of Resident) published on 14 April 2021
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Overall Experience
5.0 out of 5
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Review from A B (Sister of Resident) published on 14 April 2021
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Overall Experience
4.0 out of 5
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Review from S S (Daughter of Resident) published on 31 March 2021
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Overall Experience
5.0 out of 5
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Review from Tracy S (Daughter of Resident) published on 30 March 2021
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Overall Experience
5.0 out of 5
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Review from Margaret F (Cousin of Resident) published on 30 March 2021
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Overall Experience
5.0 out of 5
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Review from J B (Wife of Resident) published on 30 March 2021
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Overall Experience
5.0 out of 5
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Review from P R (Brother of Resident) published on 30 March 2021
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Overall Experience
5.0 out of 5
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Review from K T (Son of Resident) published on 29 March 2021
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Overall Experience
5.0 out of 5
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Review from G F (Daughter of Resident) published on 29 March 2021
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Overall Experience
4.0 out of 5
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Review from J H (Sister of Resident) published on 25 March 2021
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Linda S (Daughter of Resident) published on 23 March 2021
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Overall Experience
5.0 out of 5
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Review from Pauline H (Daughter-in-law of Resident) published on 31 May 2019
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.756) out of 10 for Holmwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Holmwood Care Home is calculated as follows: ( (137 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holmwood Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2018
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Job Title: Home Manager
Joined: 2017
Introducing Vicki Louise Leck
Home Manager at Holmwood, Norton Lees
What does ‘kindness’ mean to you?
“I believe that kind care is doing what it takes to make a Resident smile every day.”
Having started her career as a care home cook, Vicki has gained nearly 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Vicki joined Holmwood as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Holmwood.
When asked what she enjoys most about her role, Vicki remarked:
“I find it very satisfying when I see our care making a difference to our Residents’ wellbeing.”
Away from work, Vicki enjoys spending her spare time with her friends and her young family.
