Review from Anne A (Cousin of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Holmwood are very caring and always approachable. We are offered plenty of drinks whilst visiting our relative. Our relative is more settled and her health is much more stable than it has been in a long time. We would highly recommend this lovely place to anyone looking for a place of care

for themselves or their loved ones. Also, a good all-round social takes place on a regular basis.

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Review from Gerard A (Cousin of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

Every time we come, all the staff are very pleasant. We are always offered refreshments. Our relative's room is very comfortable and she is well looked after. We are very grateful to all the staff for their care and support of both our relative and us.

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Review from Carol S (Sister-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

A very good place to be. My brother in law is more alert. Management and staff are very caring. I am happy for my brother in law to be here.

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Review from J A (Relative of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

I regularly visit Holmwood Care Home with the husband of a resident. I cannot fault the home in any way. The environment is wonderful and welcoming, the staff are friendly and helpful and extremely caring. There are numerous and varied activities for the residents. Some of them particularly enjoy singing

and dancing to the musical entertainment provided and the joy this gives them is a pleasure to observe. The resident's husband goes home happy and relaxed due to seeing his wife happy and content which is important to his well-being (he is 93). I would have no hesitation in recommending the home.

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Review from C G (Wife of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

Staff very caring, always friendly. I find all the staff easy to speak to. Nice place to be in.

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Review from Janet G (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

My mum has not been a resident for long but I am very pleased with her care. I am really impressed, the staff seem very friendly and my Mum's standard of care is excellent.

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Review from Thomas G (Son-in-law of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has only been a resident for a short time so far, but I have been well impressed with the standard of care and the friendliness of all the staff.

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Review from Jill H (Wife of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience

I cared for my husband with Alzheimer's for 6 years and I was reluctant for him to go into a care home. On visiting Holmwood Care Home everyone was so friendly and helpful and everywhere smelt lovely (this was important to the cleanliness). It had a very homely feel. My husband has settled well. The

care, attention and love he is shown has put my mind at rest, they look after him as well as or even better than I was able to in the last 12 months I was loving and caring for him. His room is neat and clean with ensuite. All of the facilities are neat, clean and so much bigger and better than we had at home. All of the staff, carers, cleaners, chefs are catering. They all watch out for the clients in the restrooms, activity areas and dining room. The kindness and care shown to everyone is amazing. I am so happy my family and I chose Holmwood Care Home. God bless you all.

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Review from S H (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

First impressions nice clean home. Very friendly staff who clearly care for the residents.

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Review from Kay W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been at Holmwood Care Home since October 2016. The feeling of warmth is radiated as soon as you walk through the reception.
All the staff from kitchen to management are absolutely amazing. They show empathy, commitment and respect to all residents.
Mum is happy and content. I can go home

knowing mum is safe and well looked after.

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Review from Jill W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

After two very unsettled periods at the home. I am happy with the new manager and her stability in the home. I am no longer worried re my mums care.

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Review from Kay D (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

When the present management took over in December 2017, she had a mammoth, almost impossible task to bring Holmwood back to the exceptional care home it was 12 months before.
Staff morale was at an all-time low. Manager and senior staff have worked together as we are now seeing the results of this.

An incident involving my relative was dealt with by nursing staff immediately and sympathetically.

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Review from Michael H (Husband of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident since August 2016 and myself and my family have always been happy with the care she has received. There was a difficult period of changing manager but that was short term. The current manager is doing a really good job, and is very well thought of by everyone. Always striving

for improvement and is always available for people to meet with her. Really happy with the home and my wife's care.

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Review from Howard M (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

It's never an easy decision to place a family member in a care home but Holmwood has made things easier for us. The staff are very caring, friendly and supportive and the standards of cleanliness, food and personal care are excellent. We feel confident my Dad is receiving the care he needs, which makes

it easier to visit him and less stressful when they're away.

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Review from J C (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

Generally happy with the care that is being provided for my mum. However, I feel that standards have slipped somewhat over the last few months. Shortage of permanent staff seems to be the reason for this - already raised with management.

Reply from HC-One, Careline Team at Holmwood Care Home

Thank you for your comments which are always helpful, new Staff have been recruited and this has been communicated to the residents and their families at Resident and Relatives Meetings.

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Review from Barbara B (Wife of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for all aspects of care received by my husband, myself and all our family. I was given a room to be with my husband for the last week of his life. No change was made.

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Review from Marina S (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience

Dad moved into Holmwood Care Home after spending 18 weeks in hospital. The family knew from day one we had made the right choice. He had Alzheimer's, Myeloma (end stage) and his prognosis was 12 weeks. He only lived for eight but the ethos and staff at Holmwood Care Home made sure they were as happy

and safe as possible. Dad danced, sang, kissed and cuddled his way through his time there. His last week was not easy for the family but the staff supported us as well as dad and his passing was calm and dignified. You have our eternal thanks.

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Review from Frank S (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

As an example of the personalised care provided by the home. My wife's low weight and poor appetite had been noticed. A member of the catering staff spent a long time discussing this with her and me.
Arrangments were then made for meals to be personalised to her background and experience of living

abroad. This has made a considerable difference to her eating.

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Review from Di C (Daughter of Resident) published on 22 March 2017
Submitted via Website • Report

Overall Experience

Mum has been welcomed into Holmwood Care Home with considerable care and attention from everyone including the reception administrator, the cook, the handyman and above all the care workers and the senior nurse. There is such a warm, calm and relaxing atmosphere that makes it feel homely and supportive

for my Mum and for us. Staff are kind, concerned and interested in my Mum - her key person is lovely and has really got to know Mum very well. Little touches like the memory boxes, comfy lounges that don't look like you are in a care home and the pictures/artefacts that are scattered around the corridors and rooms all add to the ambience.
It's a great feeling to know that Mum is safe, well-cared for and settled - Thank you

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Review from Steven S (Son of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience

Holmwood is a very pleasant nursing home. There is very rarely any unpleasant odours one associates with some homes. The staff are excellent, very patient, friendly and efficient. There is a happy atmosphere throughout. The rooms are nicely decorated, furnished, warm and clean and tidy. A credit to

all the staff that work there.

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