Cottingley Hall Care Home

Staff are excellent, make the residents feel like individuals. Excellent activity program. Lovely and clean. Staff provide everything that my relative needs, some more encouragement to join activities would be good but understand you can't force. Facilities are excellent, I always feel welcomed and confident that any concerns will be dealt with.

The home has a warm friendly atmosphere, staff are caring and sympathetic to resident's needs. Daily entertainment and activities are provided that keep residents involved and active. In general, Cottingley Hall has the feel of a good quality hotel.

The Manager and staff at the care home have always been extremely helpful and it seems that nothing is too much trouble. They always keep me informed of my mother's condition. I have to say that the events that they have put on for the residents and family of the residents have been very well organised and a lot of hard work has been put into the events to make them special. I have to say that the Mad Hatter's tea party was especially good. The weather marred the event and I do think that a small tent shared between the care homes in the Bupa group would be a worthwhile expenditure as the staff were having to wheel the residents in an out to avoid the showers and that broke the event up which was a real pity as so much hard work had gone into it and would have meant that the barber shop singers could have continued singing to the residents under cover.

This time, however, I shall never forget the skill, understanding and complete kindness of the way I was treated by all the staff. It was an experience I shall never forget with the unwavering gratitude. I will look back on my weeks there with pleasure and gratitude for the treatment I received. I can't praise it highly enough.

The management is exceptional.

A very nice pleasant place to be looked after. Everyone is helpful, willing and kind.

Nice pleasant staff but only one cheap print on three walls and a tiny flat screen television that my relative can barely see. The property itself needs lots of TLC.

All the staff at Cottingley Hall are absolutely wonderful. Nothing is too much trouble. My dad's room is light and spacious. He has enjoyed being able to eat his meals in his room. The food is lovely and caters well for his needs and preferences. There is a family atmosphere in the home where every special occasion is celebrated. My dad and I have been made to feel truly at home here! Thank you, Cottingley Hall.

Respite care due to a fall at own home. Confusing to move to care facility after being in own home and able to eat, sleep etc when suited. Staff lovely but lots of them. Food excellent, good variety sensible menu. Clean tidy large room, very comfortable.

On arrival at the home, we were greeted with great respect and dignity. As this was initially respite care, we were not sure what to expect. It soon became apparent that this was a home full of care and committed to residents, family and visitors well-being. The level of professionalism was always without fail, excellent but with genuine empathy. This never altered when a permanent placement was needed and this level of care maintained til the end.

I cannot praise this establishment enough. It is excellent. My stay has been excellent. The management and staff are wonderful. I cannot praise the staff enough. They are most helpful. The rooms are very comfortable and I have nothing but praise for the cleanliness of everything.

Full-time care. Nursing operated help when necessary. Meals served promptly and snacks in between. Only concern - bell not answered promptly sometimes during the night and early morning - staff very busy.

Short recuperation stay following operation. Everyone at the home from management, nursing staff, care staff, hostesses, and maintenance were attentive to my needs and went out of their way to make me relax and feel comfortable.

I have no problem saying how kind and helpful the staff have been to me. I have enjoyed my meals and the way the staff have treated me.

Excellent place for my mum. She has absolutely loved the experience. She was very well looked after and her health has improved in just 7 days!! Amazing. Staff were excellent in every aspect needed when looking after elderly patients and patient understanding, professional, caring, dependable, the list goes on.

We would highly recommend the home and will definitely be going back if the need arises. I would like to take this opportunity to thank all the staff for their help and for looking after my father in law and ensuring his safe keeping.

My mother had been a resident at the home for 6 years. During this time I never had any cause to complain for any reason. The staff were exceptional and very professional. The home is outstanding. Quality of food is second to none equal to a first class home.

Could not complain.

An impressively warm welcome set the scene for my on-going stay at Cottingley Hall. In fact, after a week at another Bupa Care home, I was overwhelmed by everything her. Almost everyone on duty that day came to say hello. This was not the case at the other care home. Here nothing is too much trouble for each every member of staff, led by the manager, who excels in all aspects of her role and responsibilities, the staff consistently maintain the very high standards that have been set. They are all kind, caring, thoughtful, committed and dedicated to their cause. My praise for them could not be higher. I am here to convalesce after a fall and other health issues. Cottingley Hall is playing a vital role in my recovery.

My aunt was in Cottingley Hall for about 9 months prior to her recent death there. I wouldn't hesitate to recommend this care home. The home is very pleasant and light, the decor is lovely and the whole place has a non-institutional feel. The gardens are beautiful and have recently been improved. Food is very good and served in lovely surroundings. There is also a good range of activities for those who want to take part. But it is the people that really make this home. There is always a cheerful atmosphere and all members of staff are friendly and caring to both residents and visitors. Residents are treated with kindness and respect and are always listened to. The care given to my aunt in her last few weeks was superb, as was the support given to her family. Even in a relatively short time it felt that the staff here had become like a second family to her and we will always be grateful for that.