Knowles Court Care Home

2 Bridgeway, Knowles Lane, Holmewood, Bradford BD4 9SN

Knowles Court Care Home, Bradford, West Yorkshire
Knowles Court Care Home, Bradford, West Yorkshire
Knowles Court Care Home, Bradford, West Yorkshire

At Knowles Court, a team of friendly and experienced care professionals offer a range of individualised care plans for short or long term stays. Care plans include nursing care, care for the frail elderly, dementia residential care as well as young physically disabled and adult learning disability care.

Set across five buildings, each home provides a warm and comfortable environment. All bedrooms are tastefully furnished and many enjoy views of the landscaped gardens.

The Knowles Court chef has created a tasty, seasonal menu as well as homemade cakes that are served daily. All dietary preferences and requirements are discussed on arrival.

A dedicated activities co-ordinator ensure residents keep active and stimulated with a variety of activities and pastimes such as arts and crafts, quizzes and bingo. Knowles Court receives regular visits from entertainers and residents can also enjoy trips and days out to places of local interest.

Group: Bupa Care Homes

Person in charge: Louisa Hermann (General Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 146 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 146

Rooms with ensuite WC: 146

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Knowles Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Knowles Court Care Home has a Review Score of 8.4 (8.381)

The Review Score of 8.4 (maximum of 10) for Knowles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Knowles Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.494 for Knowles Court Care Home is calculated as follows: ( (49 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.887 Points relating to the number of positive Reviews for Knowles Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 29.2 positive Reviews (146 registered maximum number of service users ÷ 5). 4 Reviews ÷ 29.2 Target = 0.137

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowles Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowles Court Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1

It is a real concern when you have to commit to care, a much-loved parent, so it was with trepidation that I placed my 86 year old mum with Fairfax House in Knowles Court.
But there was no need for any concern at all, for I doubt there is a better standard of care delivered throughout the whole of the United Kingdom. The staff are exemplary in their care, concern and empathy, all have long term tenure and show a genuine concern for maintaining the long term health and happiness of their charges. I cannot praise the care team enough who look after my mum.

I doubt there are many facilities where the unit manager bakes cakes, treats clients long into the night in their limited free time and bring fresh produce from their own garden as treats. Such kindness demonstrates a level of care above the expected baseline indeed.

Thank you for looking after my mum so very well and making her feel so very welcome and safe, words cannot thank you enough.

How likely would you be to recommend Knowles Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Knowles Court Care Home responded to this review on 29 Aug 2017:

Thank you for your review. I'm so glad that any fears you had have been put to rest and that your mum is settled and happy. I'm sure this must give you such peace of mind knowing that she is cared for by people who care so much.

My mother stayed approximately 9 months in the home and was treated with great care and dignity. All the staff were tremendous and very supportive.
My mother's only complaint was the shouting and screaming of some of the other residents - those suffering from dementia? It would be a good idea if, at Knowles Court, one house could be used to accommodate non-dementia patients so that they lived in a more peaceful atmosphere.

How likely would you be to recommend Knowles Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Knowles Court Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Care and nursing care very good. My mother and myself have been treated with sympathy, good care and information at the end of her life. At first, we found the information poor and felt that nursing and care staff struggled to find time for admin issues e.g wheelchair referrals. Dealing with such issues yourself as much as you can. Special mention to the member of staff in the finance office who has been a calm and patient source of reliable information. Nursing and care staff knowledgeable and compassionate. Patients always clean, and laundry comes back reliably.

How likely would you be to recommend Knowles Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found Knowles Court Care Home to offer quality care, work to high standards and have some wonderful staff. All staff are committed and devoted to the residents they care for. Staff have always been polite, answered any queries whether by phone or face to face. Contacted me and kept me up to date on any issues as to my relative staying at the home.

How likely would you be to recommend Knowles Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Knowles Court Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff are really helpful, friendly and caring, even to family and they are really good with the residents. The grounds are kept lovely but the maintenance of rooms ect could do with a lot of improvement.

How likely would you be to recommend Knowles Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Rose Pickering, Customer Service Administrator at Knowles Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our family cannot thank the management and staff at Fairfax House, Knowles Court enough, from when mum went in, right to when she passed away. Also, the support the staff gave us as a family. Every single member of the staff provided the care and time that mum required. They are so professional.

How likely would you be to recommend Knowles Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Knowles Court Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

I could not have chosen a better care home for mum during the last weeks of her life. She died peacefully and with dignity.

How likely would you be to recommend Knowles Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Knowles Court Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We offer our condolences, and are pleased to hear about your positive experience and appreciate your comments of our home. We will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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