
My father recently passed but has spent nine years in the care home in which he was very happy.Andrew S(Son of Resident/Service User)

We were so impressed with the quality of attention she received from all of the staff at Mill LodgeGeorge K(Son of Resident/Service User)

Comfortable room. Spotless. I consider I am now at home.Eric B(Resident / Service User)

My father recently passed but has spent nine years in the care home in which he was very happy.Andrew S(Son of Resident/Service User)

We were so impressed with the quality of attention she received from all of the staff at Mill LodgeGeorge K(Son of Resident/Service User)

Comfortable room. Spotless. I consider I am now at home.Eric B(Resident / Service User)

Mill Lodge specialises in elderly and nursing care, while also welcoming some residents with physical disabilities, for long-term care and for day care purposes.
Some of the more specialist needs that have been taken on by Mill Lodge's talented carers include people with motor neurone disease, Crohn's disease and muscular dystrophy.
Care Provided by Mill Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact Mill Lodge to discuss the fees further. These are fee guides.
The price(s) shown are provided by the care home. Contact Mill Lodge for full pricing details and T&Cs.
Contact Mill Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Zenith Care Ltd
- Private Owned
Person in charge
- Cheryl Simpson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (42)
Visiting
- Mill Lodge relatives encouraged to visit at any time although arrangements may have to be made if relatives want to visit after 9pm.
Parking
- Mill Lodge has on site parking facilities. Mill Lodge has an automatic gate.
Mill Lodge Reviews (66)
Mill Lodge has a Review Score of 9.6 (9.616) out of 10, based on 22 reviews in the last 2 years.
Over all time Mill Lodge has 66 reviews.
Very friendly staff, always made you feel at ease during a difficult year.
Thank you very much for the glowing rating you have given us.
Thank you Mill Lodge. I would recommend to anyone.
Hi J B,
Thank you for these lovely words for our home. It was our pleasure to look after your wife. We always aim to ensure that not only our residents but also their families are being looked after. We treat each of our residents as a member of our family and we work as a family unit at Mill Lodge. We are pleased to know that she was happier especially during her last few days.
Regards,
My dad was fast tracked here in July from hospital requiring palliative care. We cannot praise the staff enough at Mill Lodge for the way they looked after him with care and compassion. We were kept up to date and included in his caregiving us peace of mind. Dad was welcomed with all the care and attention he needed, and the staff did everything they could to make him comfortable. We can’t thank them enough for what they did for him and us they have such a dedicated wonderful team and run the place so well? I honestly wish Dad's care had been like this from the beginning with the spirit, devotion, warmth and sheer competence of Mill Lodge. I would highly recommend the home to anyone wanting the best care for their loved ones.
It was our privilege to look after your dad. He was such a gentleman and although he didn't say a lot we knew he was content and happy with the care he was getting from the team. We are glad you got to get involved in your dad's care. We always aim to work collaboratively with our...
I cannot praise the staff at Mill Lodge highly enough for the way they looked after my father in the short time he was with them. He arrived from hospital with only a few days left to live, and he was welcomed with all the care and attention as if he was a new member of a family. I don't know how they did it, but every member of staff I ever spoke to in that short week knew his name, knew who he was, and showed they cared.
Maybe because they have such a wonderful team that the head nurse and manager are able to run the place so well? Or maybe it's because the head nurse and manager run the place so well that they have a wonderful team? Who knows which way round it goes? But, honestly, the world would be a better place if everywhere operated with the spirit, devotion, warmth and sheer competence of Mill Lodge.
Thank you very much for the kind words. Here at Mill Lodge, we are a big family and this is extended to our residents and the resident's family. We continuously aim to better ourselves in delivering high quality care to our residents in the home. It was our pleasure to look after your dad who has lived a full life and was able to share it with us in the home.
The staff are very kind and helpful. If I have any issues they are dealt with immediately.
Thank you for your review and thank you for the positive words for the staff and the home. Although we believe we are already value for money as a home, we are currently looking into making it a lot better.
I have been treated as a person and well looked after. All the staff are willing to do anything for your comfort.
Dear Anne,
I have spoken to you about your review in person especially about the activities. Thank you again for taking time to review.
Regards,
Safe, caring environment. Mum was admitted as an emergency measure after a hospital stay. Staff enabled a smooth transfer and from that point onwards her care has been great. The staff who have cared for her have engaged with her and she feels happy and content. Communication with staff is good and I know I can rely on them to keep me up to date and included in her care.
Dear Relative,
Thank you for taking the time to review. It is always very fulfilling when we nurse people back to great health and seeing how much they can do for themselves now.
Regards,
The time Dad was with Mill Lodge, he received excellent care and compassion from all the staff; nothing was too much trouble for them no matter how many times Dad buzzed for them.
The respect they have not only for Dad but the other residents are second to none; they always respected that Dad just wanted to be on his own, in his room, but often taking time out to go and sit with him for a chat.
We cannot thank them enough for the care Dad received, and also the compassion they showed us as a family. We would like to say thank you so much to the manager, the nursing team, and the staff behind the scenes, a special thank you to one lady, who had the time to listen, Dad enjoyed her chats; she has been an absolute treasure! I would highly recommend Mill Lodge.
Thank you so much for this review. It was our pleasure to look after your dad. The fact that he had left an indelible mark at Mill Lodge despite his short stay with us is a testament to his character.
I am a resident at Mill Lodge. The staff are great to treat me with respect.
Thank you for this pleasant review. We are always aiming to make sure we are delivering the best care to you.
My dad came to Mill Lodge following a massive stroke, after two days was put on end-of-life care. The staff, all of them, are fantastic and very supportive towards me, mum and dad, they offer time, which is all we needed, time to talk, time to ask questions. We never get told two minutes when staff are with us; they make us feel we are the most important people here. Thanks for everything.
We are glad to know that you and the rest of the family have found comfort in Mill Lodge during the most difficult time of your lives.
When she moved in the home was under Care UK and has at the end of 2019 been taken over by Zenith.
They have already made massive changes. The home has been redecorated and has now got social media so family can speak face to face with relatives when unable to visit. Staff numbers seem to have risen also which is good.
The manager is a lovely guy and all his staff are fabulous. The staff are on everything and ring up to make sure family are kept in the loop so to say. The team in the kitchen have always made lovely meals. From full Sunday lunches to buffet lighter meals. We went for Christmas dinner 2019 and it was lovely.
As a family we are always made to feel welcome when visiting (even with two young children who do, on occasion, get fed up and run around and have to be told not to)
The staff are great they always offer drinks and ask the children if they would like juice.
My sisters and I are so happy with the high level of care my dad receives. The manager and his team are efficient and thoughtful. He and the nurses are very good at keeping us informed of everything with my dad. His good days and his not so good days. They made him a cake for his birthday and sang happy birthday. It’s the little things that matter as well as the big stuff. Overall I can finally sleep at night and not feel worried as my dad is in very good hands. Thank you so much to the team.
Hi Jas, thank you. It really fills our hearts with joy and gladness knowing that we have made your family and your dad's better by doing things that matter to him and your family as well. This is what we are here for.
My dad moved into Mill Lodge the week that lockdown began, which meant that it was unsafe for us to visit him. The staff are so lovely that he hasn’t felt homesick at all and they have kept us updated with his well-being and sent us pictures. He felt instantly relaxed and safe there and after 2 days he rang and told me how good the carers are. He enjoys the food and has a really nice room, with lots of natural light and a good view of gardens and streets that are familiar to him.
It’s a really difficult decision to move a family member into a home but the staff at Mill Lodge couldn’t have done more to help that transition and I can highly recommend them.
Hi Kiran, thank you so much for the kind words. It is our pleasure to look after your dad. It's nice to know that he is comfortable in the home.
My father stayed in Mill Lodge Care Home for approximately ten months until he passed on May 4th. The carers and nurses went above and beyond in looking after my dad. They were caring, friendly and always professional. In the end, Dad thought of Mill Lodge as his home and his carers as family. I cannot recommend Mill Lodge highly enough.
It was our pleasure to look after your dad in the home. We are glad that your dad has found a home away from home with us.
I have found the staff to be kind, patient and helpful. The management staff have always been willing to help and advise. I have never been made to feel that any of my queries are unimportant and that their door is always open.
Always pleasant when I visit staff are really good, they are always there for my mum, they really are great. The staff always ask how I am. The staff always asks how I am. The staff are always there to offer me a cup of tea, all the staff from all departments are helpful.
Satisfactory is the only thing I can say. The staff do their best to care for my sister under the circumstances. The management arranges various activities and the food seems varied and well cooked.
My wife has been coming for a number of years for respite. My wife is very happy on respite, she knows the staff and the staff know hot to handle her. On May's respite my wife was admitted to hospital. The nursing home kept me fully updated. 1 of the carers went to hospital and stopped with her till I go the the hospital.
I cannot praise the manager and all his team enough. My Mum came to Mill Lodge as, basically, palliative and over her time there, thanks to the dedication of all the staff has blossomed and thrived and now leads a full and active life. She is 87 years young! I always feel so, so welcome when I visit, I'm always greeted with a smile from all staff and the atmosphere is so homely and family orientated. Mill Lodge is wonderful!
My mum has been in Mill Lodge for 3 years. The management and staff are all lovely. Mum is very settled and happy. They all look after Mum from carers, cleaners to management. Mum doesn't talk but all the staff understand her. I am very happy with the home. I would tell all my friends and family that it's a nice place to put their relatives if the need arises.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mill Lodge.
There are no upcoming events for Mill Lodge.
Awards / Recognitions (3)
- 27 Sep 2024Recipient: Mill Lodge
- 02 Nov 2023Recipient: Mill Lodge
- 11 Nov 2022Recipient: Mill Lodge
Accreditations
There are no accreditations posted yet for Mill Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill Lodge to verify any information. View our terms and conditions. Mill Lodge has an Enhanced Service -more info.