Norwood House Nursing Home

My brother had been at Norwood House Nursing Home for over two years and was very happy and well cared for. The manager and all his staff were all so efficient and caring nothing seemed to be too much trouble. I wish to thank everyone for being there for him and all his family.

The food is excellent, plentiful and nutritious and he loves every morsel. The community at the home is best like his new caring family.

My mum has been in Norwood House for seven years. The care from all the staff has been extremely good, the manager, in particular, has been very informative about everything happening to my mum. I'm very happy knowing that she is cared for in Norwood.

Mum has Alzheimer’s and due to a bout of delirium, she was in hospital and then in Norwood House for another month. Even though the actual rooms are a bit outdated and slightly down at heel, I gave it a 5* rating as the aesthetics were not import to us or mum. The care was good and cheerful, the communication, mainly from the office and the manager was excellent,. The food was very good, they managed to get a couple of kilos onto mum whilst she was there which was needed. They facilitated visits efficiently, no mean feat in Covid times. We were lucky, mum recovered to her pre-delirium state and she was able to come home with the support of family and carers. The handover to the community was excellent, the social worker said it was ‘the best she’d ever had. So very satisfied.

Overall standards are excellent. Good care and attention to all. Very welcoming.

The care my mother is receiving at the end of her life is exceptionally caring and considerate of her needs. I have witnessed the time staff engaging with her and other residents with patience and professionalism that reassures me that she is in the best place to ensure her needs are met.

My husband was a resident here in 2018/2019 he was treated with dignity and respect and the standard of care was excellent.

Very welcoming staff are really pleasant and helpful. Mum has settled in well. No negatives.

The staff are so patient and calm with the residents - I do not know how they do it. During the pandemic and lockdowns they organised WhatsApp calls each week - seeing each other helped us both. They have tried to involve my aunt in craft activities and tried to keep her stimulated.

My dad was a resident at Norwood House for a year. The care he received was excellent. We felt that the staff treated him and us like family.

I feel mum is listened to by the staff and all her needs are catered for. She has been kept well during her stay here. If we have any concerns we can phone or email and get a quick response. I think the procedures put in place during the pandemic have been very good and have kept residents, visitors and staff safe.

My dad was a resident of Norwood House. He was very well looked after. His end of life care was fantastic and the staff were fantastic with us as a family.

My husband is always pleased to see me he is very clean and tidy and looks really well.

I have been very pleased with the care my aunt has received at the home. The staff are welcoming and always ready to answer any questions I may have regarding her care. I am impressed with the activities that take place e.g. crafts visits, singing. These all add to her well-being. Staff are friendly and polite and I enjoy my visits to the home.

My dad has settled in well and I cannot fault the care he has received. He knows all the staff and they understand his needs and try to encourage him to be active and socialise. I feel happy that I know he is well looked after. He still doesn’t fully understand why he is here but he is settled.

Norwood House is excellent and has done a wonderful job over Covid-19, I cannot fault the staff and management in any way. My mum had a peaceful and comfortable death after being at Norwood for seven years. We were able to spend as much time with her as we needed.

I arrived after illness put me in a wheelchair after the hospital had done all they could. I used to work outdoor before this event so did not know what to expect. I was greeted and got into my room where there was a tv and adjusting bed, I can still have the dignity to transfer on my own already. Management and nursing staff sorted out medication and ask/assessed what I would need to make the best of what I have. I am asked if there is anything I need often that is good, I am not good at asking for things. Nursing staff are on the ball and have seen things I have not noticed. Having no feeling from the waist down and set up treatment as needed. The rest of the staff are cheerful and do their tasks which are not always pleasant with professionalism and care. Food is excellently well cooked and you get the amount to keep you satisfied with tea, coffee or juice supplied in between meals. A lady sort's out activities on-site I make use of the WIFI for entertainment. Everything is cleaned well rooms to linen.

We would like to thank the incredible team for their kindness and care shown to Dad during the short time he was in Norwood house. The staff were amazing and very caring during difficult circumstances and the support we received was second to none. We would highly recommend them for taking care of your loved ones.

To all the staff at Norwood House, I would like to thank you all for the kindness and care you have given to my husband, during his two stays in the home and especially in his final hours. I will be eternally grateful to you all. Not many people get to see the work that goes on behind the closed doors of the home. I have seen how you come to work smiling and how you are truly professional in all you do. It is a lovely place. It was very hard for me to not be able to visit, but I am so grateful that you kept him safe. Keep smiling and keep up the good work.

My mother-in-law has a pleasant, comfortable room with all her own things - photographs etc. She knits, does word searches and is happy to join in the activities the home provides, particularly Christian worship and sing-a-longs. She is not so sociable as she used to be but staff seem to be happy to encourage her to chat.