Norwood House Nursing Home

Outstanding care is given to my Grandma. Management/Nursing Staff were extremely efficient. Care staff extremely caring, friendly and attentive.

My mum was in Norwood for end of life care. The care she received was outstanding from all the staff. We were made to feel welcome at any time.

On entering the home it was inviting and welcoming, all staff appeared happy and all smiling. There was a sing-along on and everyone appeared to be having a good time, all staff including management was joining in which just added to the happy feel of the home. Drinks and food were served and lots of choice and time spent with residents to ensure they got what they wanted. The home had an open door policy and Residents were enjoying the sunshine in the beautiful gardens and patio, staff assisted residents that needed help so all could enjoy the outdoors. Well done Team Norwood.

Genuine care to residents quick to notice if any resident are ill same care to each one. A very pleasant home, colourful, not dreary. Lovely staff, we could not fault them. Plenty of drinks tea, coffee etc could not fault it.

I was worried sick when it was decided dad had to go into a nursing home but once I visited it became an absolute pleasure to visit.

The staff are absolutely brilliant, the week that my mum passed the staff were great in looking after my mum and myself and my daughter.

We are so grateful to one and all for your care etc.

The staff at Norwood House were one in a million when caring for Nan and with her end of life care. They looked after Nan with care and dignity throughout her stay.

The staff were all very good and caring and he was well looked after and he was settled there.

I have a little 'insider knowledge' of the Care Home system (work and personal) - I can honestly say the level of care my Mum received, in the four months during which Norwood House was in every sense her home, was OUTSTANDING. I was particularly impressed at the NUMBER of staff the owners have on-duty at any one time - the staff are able to interact with residents. The ATTITUDE of staff is exemplary - I never heard anything other than patient good humour and every time I visited, every single member of staff I spoke to knew my Mum. The staff's CARING was not only exemplified in day-to-day interaction but in their proactive solution-seeking behaviour - for example, when they thought my Mum seemed to be a little 'low', they had a staff meeting during which they discussed things which might help and then shared their thoughts with me. Norwood House describes itself as a "Home from Home" - in my opinion, this is not just a slogan - this is something the owners and the whole staff fully embrace!

The family of a late resident would like to sincerely thank all the caring, compassionate and dedicated staff at Norwood House, Keighley, for taking excellent care of him. Thank you so much for supporting us as a family at such a difficult time during his illness. A truly, family orientated home, the residents are lucky to have you caring for them. Keep the fantastic work going, guys.

My friend looks clean, neat and tidy. She is awake, animated and chatty where previously she slept more of the time. My friend had put on weight through missing meals and snacking but now look slimmer, healthy and her mobility is much improved. The staff are kind and helpful and available. Its lovely to see her hair and nails have been recently done and her clothes smell fresh and clean.

We could not have chosen a more suitable place for my husband to spend his last few weeks of life. We have every faith in the care he was given at Norwood House and cannot praise and thank them enough.

A friendly, welcoming home, not a sterile, formal ward environment.

All the family are very happy with the service. The facilities are very good but the main reason why we are happy is that the staff are excellent and very caring.

My father has been in care now for 11 months. Throughout that time, the staff have been very supportive of all his needs. The nursing staff are always available to discuss my father's ongoing needs and the care staff are always friendly and offer great support to my dad. The owners always take the time to speak to me when I visit. The home is always clean and my dad's room fully meets his needs and circumstances. The food is of a good quality and the menus are varied. The activities coordinator works tirelessly to fulfil her role and support the residents.

Well attended by carers. To my mind, it is well run by caring people.

Our much-loved mum was looked after and died at Norwood House. During her time here she was one of a family. The dedicated staff treated her always with great respect and exceptional care.

All the staff are very friendly and welcoming, they look after dad with care and dignity. Rooms are good and in dads case, items have had to be removed for safety. The home is making great strides in organising activities, which in dads case will have some benefit.

My mother has been a resident here for four years. Unfortunately, she passed away in October of this year.

I couldn't have wished for a nicer, friendlier, caring home for my mum. The staff were wonderful, helpful and very kind and understanding.

My mum's care was always 1st class, and my family and I could not recommend it highly enough. Ten out of ten.

This was the perfect place for my father's last days. He was a difficult patient, but the staff were never flustered, never lost their cool, dealt with everything very professionally and with a smile on their faces! My dad was always well presented and clean shaven but he had lost his sense of fashion a bit! (joking). He was well clothed and well looked after! The memorial service on the 6th of December was especially nice, calm and again the staff were superb. A lovely send off from a superb group of people. Well done and many thanks to all.