Norwood House

Greenthwaite Close, High Spring Gardens, Keighley BD20 6DZ

Norwood House, Keighley, West Yorkshire
Norwood House, Keighley, West Yorkshire
Norwood House, Keighley, West Yorkshire

Norwood House has an ideal interior for comfortable daily living at the same time as supporting the practice of skilled dementia care.

The list of services available to members of the local community include a respite and day care service, registered for up to thirty-one people in total.

Alongside its commitment to a friendly service, Norwood House looks to incorporate innovation wherever possible, with telemedicine one of the recent additions to its approach.

Owner: Mr & Mrs B Chaggar

Person in charge: Jennifer Smouse (Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Private and Social Services.. Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 23

Shared Rooms: 4

Rooms with ensuite WC: 13

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Norwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Norwood House has a Review Score of 9.7 (9.714)

The Review Score of 9.7 (maximum of 10) for Norwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Norwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Norwood House is calculated as follows: ( (139 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 192 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Norwood House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norwood House?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norwood House

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Fantastic staff and facilities. Great range of activities. My grandma has such a brilliant life living here and she is so well looked after.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum moved in here in September last year and is really happy here. We feel as a family that Mum is very well looked after. All the staff and the owners are so helpful and friendly and we feel Mum is in the best place for her.

How likely would you be to recommend Norwood House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent staff.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff were very kind and understanding under some very difficult circumstances. It takes a very special person to look after the poor lost should and you seem to have that quality in your staff! The only problem was it wasn't close to our hometown. Our lasting memory was Christmas at Norwood House where we shared carol service, father Christmas and a beautiful buffet. Thank you.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

An excellent nursing home. Very caring treating service users with dignity and compassion. No problem was too small. Service user enjoyed meals, she was able to have her hair done even though she was end of life. All her needs were met, staff wee cheerful and very caring. All our questions were answered. The home is very clean and tidy and no odour. Always plenty of staff available and buzzer answered promptly.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum was always treated with kindness, compassion and respect to her dignity in spite of often challenging behaviour. I was always made to feel welcome whenever I visited. Her end of life care was exemplary

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother is being very well looked after, he is always dressed well, clean and tidy.
The staff are all lovely. The food is very good.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Norwood House is a beautiful nursing home, the carers are very good. They did everything for my dad. The food was excellent always served hot and he always enjoyed his meals, used to enjoy the group activity, overall my dad was treated with full dignity.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother was supported by the care team and was offered excellent care and compassion. Welcomed into the home, despite what was challenging behaviour and all the staff became very close to him and welcoming him into their hearts.

I have been so impressed with the commitment given to ensuring his physical, mental and emotional needs were supported.

I know the team have given over and above and I am so grateful to them all for their love and understanding to not only my brother, but us as a family.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I come here I notice that my father is well looked after, clean shaven, smells nice and looks presentable. Food and drink is constantly offered, the staff are very friendly and efficient. The house is always cheery also! I rarely see his bedroom. Overall this is the perfect place for my dad!

How likely would you be to recommend Norwood House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

When my father-in-law first visited Norwood House we were very impressed by the knowledge, empathy, professionalism and friendly nature of the staff and management. As you can imagine, finding a nursing home for my mother-in-law was an emotive and complex time for me and the rest of my family. We looked around a number of nursing homes but when we visited Norwood House we all felt more at ease. Having mum cared for at Norwood House has made this transition from home care to residential care easier and less worrying. The whole team at Norwood House work to provide a bespoke service to the resident with the safety, dignity and choice of the resident being at the forefront of all they do. The bedrooms are clean and spacious, the communal areas are many offering residents the choice of where and with whom they sit. The care given is second to none.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my husband admission to the home the staff have been very supportive settling him in. The home always smells fresh and the residents look well kept. Staff is very friendly and welcoming. Always offering drinks and snacks. I travel from Shipley to see my husband and I am allowed to stay as long as I want. If I have any worried of concerns the manager and nurses are very supportive and reassuring. I could not have asked for any better care for my beloved husband. Fantastic view and area from his bedroom window.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After struggling as a small family with much loved mother-in-law with physical problems and declining memory, arriving at Norwood House, the staff were very supportive and understanding towards the whole family, and constantly supported us with the transition of our mother. The environment is very clean, and well maintained on a high standard, my mother's room is always clean, and personalised to her liking, the home has a welcoming homely atmosphere, and with the dedication of staff they manage to nurse our mother to good health after she was very ill.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was at Norwood House for a few weeks this year. She had a clean, bright and airy room. We had a warm welcome to the home. I felt straight away she was in safe, caring hands. Her end of life care was exemplary. I can't begin to describe how kind and professional everyone was to my daughter, myself and of course to mum. We had time with mum but never felt alone. Mum was actively cared for to the end. Mum had a long life and a good death. It could not have been better. Thank you Norwood House.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the home is very friendly and looked after my dad so well, washed, bathed every day always kept me informed about my dad. He was really happy I would recommend this home to anyone. The staff were very friendly and eager to help, all the time. Very nice home, family orientated.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are fantastic; and are very helpful. The meals are very good and we have a choice of food, meals are all home cooked. The nurses are fantastic, very prompt to get treatment and are very helpful.
I am well looked after, fed and kept clean. The rooms are very good with an excellent view. I am always included in all my care needs and decisions and I am very happy with the home and staff.

How likely would you be to recommend Norwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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February 2015

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Care Home Idol 2016

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