Care Homes Owned by Norwood House Nursing Home Ltd

but also the visitors, never have I worked in many homes ask if Id like a cup of tea/coffee as soon as I walk in. All staff are so friendly, I want to move in!!

again and not just a carer

of respect for the management team and all their staff. Thank you.

for looking after her + keeping her safe.

for us also especially through the transitioning period going from home to care home. We as a family could not have picked a better place.

and know exactly what to do to help residents feel calm, happy and comfortable. Myself and my family are always greeted warmly by the carers when we visit and they always have smiles on their faces. My mum is always washed, dressed and comfortable and enjoys the social activities and games. Activities and events for residents and their families are varied and thoughtful. We are pleased with the recent return of the care home manager and the appointment of the team leader who has been very supportive.

could trust him into their care. Thank you so much.

standards to another level.

or doctors could do previously. Mum is walking again and able to get into bed. They show care and compassion to both Mum and us as a family and have taken the time to understand Mum's complex needs.
When you go and visit Mum the staff go out of their way to say hello and answer any questions you may have. I have lost count of the times they say if you need anything for Mum just ask and we are here to support you as well. Thank you isn't enough for how this dedicated team are currently helping not only us but other residents.

we were listened to, and felt to be a huge part of Dad's care. The staff literally became my "Beanlands family" and always will be, even the maintenance/gardener took time out for a chat on the morning Dad passed away. I'll always be grateful for speaking to me that morning. Thank you all so very much for the love and care you gave, not only to Dad but to my family too. You have a great team, and I know and believe you will get an outstanding rating which you are striving for. I know it takes time, but you're all doing a fantastic job. I wish you all the very best for the future. I will be popping in periodically to see you all. I miss going in and chatting with all the staff and relatives.

how the younger carers coped. The more senior members of staff were there when I needed reassurance and I was fed and made comfortable when I stayed overnight. Although my husband did not take part in any activities I was aware of the effort that was put into organising them. I also did not have to pay because my husband's stay was so short, however, I asked what the cost per week and I thought it was excellent value. My husband died on December the 3rd 2023 and I couldn't stop myself writing in my thank you letter to management and staff that if I ever became similarly afflicted like my husband I would hope that there would be a bed for me at Beanlands!

home to anyone looking for somewhere to place their loved one for care.