Care Homes Owned by Norwood House Nursing Home Ltd

My Dad was a resident at Beanlands for over 18 months. He suffered with advanced dementia & his illness became far too advanced for us to continue caring for him at home. It was the most heartbreaking decision for us but Richard & Lauren made the transition of Dad going into a care home everything we could have hoped for, their support was incredible.Nothing was ever too much trouble. Mum became at ease & she soon had every confidence that Dad was being cared for in the best possible place for him. We were welcomed daily by all staff members & they soon became part of our extended family. They always went above & beyond. In my Dads final months of his life, the care, compassion & dignity shown to not only him but our whole family was something I cannot thank the staff enough for. I always said I d never put my Mum or Dad in a care home but you never know what life is going to throw your way & I thank my lucky stars we found Richard, Lauren and all the amazing staff- we miss you!

Stephen B

I visit my friend and find the staff very caring. Always friendly, they certainly do their very best to care for the patients, some of which who are difficult to deal with. A very difficult, demanding job, with little pay.

My uncle came to live at Norwood about 6 months ago. Being an ex carer myself I was prepared for the worse. First day and week, I watch the carers with my uncle and other residents. I can honestly say, I cant fault any of the staff, from laundry to the owners. They not only look after the residents but also the visitors, never have I worked in many homes ask if Id like a cup of tea/coffee as soon as I walk in. All staff are so friendly, I want to move in!!

My husband came to Beanlands in July. He is settling in well but can have some challenging behaviour issues, but the staff are amazing. They are all so caring and do a fantastic job. I did find it hard in the beginning leaving him there but I know that it was best for him and me. I can now be his wife again and not just a carer

Such a lovely home with so many activities... It has given me such peace of mind - thank you so much

Norwood House nursing home is a lovely home. The carers and staff are amazing. They look after the patients so well. They are so kind and caring. My mum was in a different nursing home, moving her to Norwood House is the best desicion we made.

I have a lot of respect for the management team and all their staff. Thank you.

Thank you for looking after her + keeping her safe.

The staff are not only there for grandma, but here for us also especially through the transitioning period going from home to care home. We as a family could not have picked a better place.

The thing that sets Norwood House apart is the incredible staff. The carers and nurses have been very consistent and from my experience of visiting over the past few years, there doesn't seem to be a high turnover of staff which is great - the home has a family feel. The staff know each resident well and know exactly what to do to help residents feel calm, happy and comfortable. Myself and my family are always greeted warmly by the carers when we visit and they always have smiles on their faces. My mum is always washed, dressed and comfortable and enjoys the social activities and games. Activities and events for residents and their families are varied and thoughtful. We are pleased with the recent return of the care home manager and the appointment of the team leader who has been very supportive.

Very attentive to the residents needs. In the time my brother was at Norwood House I felt I could trust him into their care. Thank you so much.

I am very happy with the care my husband is receiving at Norwood. The staff are all friendly and kind, the food is good with varied choices. I would have no hesitation recommending Norwood to anyone.

We have generally been really happy with Norwood. The staff are lovely and respectful. Activities are frequent and as inclusive as possible. The care is good and is adjusted for Mum's needs as they change. We are delighted in the recent return of the original manager whose oversight definitely takes standards to another level.

When you go and visit Mum the staff go out of their way to say hello and answer any questions you may have. I have lost count of the times they say if you need anything for Mum just ask and we are here to support you as well. Thank you isn't enough for how this dedicated team are currently helping not only us but other residents.

My dad was in Beanlands from October 12th, 2023 till May 1st, 2024. There were teething problems, but these were quickly sorted out. The lovely family that owns it now really had their work cut out to start sorting out issues left by the previous group that owned it. In the short time, Dad was there, we were listened to, and felt to be a huge part of Dad's care. The staff literally became my "Beanlands family" and always will be, even the maintenance/gardener took time out for a chat on the morning Dad passed away. I'll always be grateful for speaking to me that morning. Thank you all so very much for the love and care you gave, not only to Dad but to my family too. You have a great team, and I know and believe you will get an outstanding rating which you are striving for. I know it takes time, but you're all doing a fantastic job. I wish you all the very best for the future. I will be popping in periodically to see you all. I miss going in and chatting with all the staff and relatives.

Beanlands Nursing Home and all the staff are so caring and thoughtful and have looked after my dad brilliantly over these last 8 months. Many, many thanks to Beanlands.

My husband was already poorly when he was discharged from the hospital and admitted to Beanlands Nursing Home on November the 15th 2023. His extreme vascular dementia and immobility led to some very challenging behaviour which all staff members dealt with calmly and admirably. I was very impressed by how the younger carers coped. The more senior members of staff were there when I needed reassurance and I was fed and made comfortable when I stayed overnight. Although my husband did not take part in any activities I was aware of the effort that was put into organising them. I also did not have to pay because my husband's stay was so short, however, I asked what the cost per week and I thought it was excellent value. My husband died on December the 3rd 2023 and I couldn't stop myself writing in my thank you letter to management and staff that if I ever became similarly afflicted like my husband I would hope that there would be a bed for me at Beanlands!

I stayed at Beanlands Nursing Home on respite in early November 2023. I was in a very distressed state when I arrived and it was short notice. The staff welcomed me and helped me settle down with a pleasant and kind manner. They did everything they could to make me feel at home. I would recommend this home to anyone looking for somewhere to place their loved one for care.

Mum moved to Beanlands Nursing Home in April when her previous care home closed. She settled in very well and was well cared for the last six months of her life.