Well Springs Nursing Home

122 Leylands Lane, Heaton, Bradford BD9 5QU

Well Springs Nursing Home is set in beautiful mature gardens in Heaton, Bradford. They have 52 beds in 43 rooms and with the exception of 4 double rooms, all are en-suite.

They particularly believe in the Quality of care. They have been here as a care home for over 25 years. Their intake of residents relies predominantly on word of mouth, referrals from the hospital and from other homes.

All of the team care deeply about the residents and this is borne out by the feedback which they receive from them and their families.

Time after time professionals watch residents' well-being and health improve as a result of their move, and they believe that this is testament to care and experience.

Owner: Jack Redhead

Person in charge: Sue Walsh (Registered Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 30+.

Languages Spoken by Staff (other than English): Arabic, Spanish; Castilian, Hindi, Romanian, Thai, Urdu

Single Rooms: 36

Shared Rooms: 8

Rooms with ensuite WC: 36

Weekly Charges Guide: Nursing Care Single £755 – £992 , Nursing Care Shared (per person) £755 – £992 (These prices are only a guideline, please contact Well Springs Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Well Springs Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 out of 10 for Well Springs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Well Springs Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Well Springs Nursing Home is calculated as follows: ( (119 Excellents x 5) + (35 Goods x 4) ) ÷ 154 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.577 Points relating to the number of positive Reviews for Well Springs Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.4 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Well Springs Nursing Home has a Review Score of 9.4 (9.350) out of 10 and an Average Rating of 4.8 out of 5 from 13 Reviews over all time


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Well Springs Nursing Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Well Springs Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

In mine and my families experience the care my mother received at Well Springs was excellent. All the staff from senior nurses to cleaners went above and beyond the service we expected. All the care staff were very helpful and nothing was to much trouble for them at any time day or night. All of the staff we met were always friendly and welcoming. The staff nurses went above and beyond the call of duty.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 31 Aug 2018:

Your kind words are so lovely so thank you so much. Very fond memories of your mum have been shared between all staff since her passing and we truly loved looking after her. We always share feedback with all staff to show them that their hard work does not go unnoticed. Once again, thank you for such lovely comments.

My mum has just gone into the home after a torrid 9 weeks in the hospital. What can I say? Well although it’s only been a few days, I can’t tell you how emotional I am. it’s never a good thing when the time comes to move a parent into a home but I truly, honestly can’t recommend this place enough.

The staff are amazing with my mum as she can be a bit challenging. It takes special people to be careers of dementia people and the team at Well Springs are awesome.
The welcome we received makes you feel as if you have known them for years.
Thank you all so much from the bottom of my heart at how it has put my mind at rest knowing that my mum is cared for and looked after. Once again, thank you.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 14 May 2018:

The team pride themselves on making people feel at home as soon as they can and we are very happy to hear you had a warm Well Springs welcome. It hasn't taken long for your mum to settle in and we all love looking after her at this stage in her life. We hope you and your family continue to be impressed by the care we offer, and we will strive to always care for your mum in the best way we can. Thank you for such kind words.

I have found the staff to be professional, polite and extremely considerate on every visit. The standard of care provided is of a very high standard, consistently my mother-in-law is happy, very well cared for, clean, well fed and despite being bed bound has no pressure sore or redness. She is spoken to in a kindly and appreciative manner. She enjoys a laugh and a "sing" with the staff despite being unable to communicate in sentences. I am very happy and can relax knowing she is safe.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 16 Apr 2018:

We are so grateful for the positive feedback. The staff love the jobs they do and it is so nice to hear that this is clearly evident to you, the family of such a wonderful lady that we look after. We hope to continue excelling in the care we offer. Thank you once again.

Our Dad, responsible, a speaker in his career and church, supportive, funny, caring. He enjoyed life and everyone in it. Sadly struck down by a stroke, loss of speech and then the loss of his wife, our Mum.
How could he settle into a nursing home, losing his wife, his home and with Aphasia.
Well Springs is a home filled with love, care, energy, happy, comforting and clean. Dad had a cheeky relationship with staff, although he could be stubborn, challenging at times. Clearly, he was loved and respected.
His friends/residents were also looked after because Dad wouldn't have settled if they weren't, always caring for other people. He loved the food, always first in the dining room. He was well groomed, had fabulous beard and haircuts. Staff shared jokes with his grandchildren. The little tots loved going.
God bless each of you hardworking adorable staff. We appreciate your love and support in his last hours. Thank you, you were his angels. We will miss you, you became our family.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ben Redhead, General manager at Well Springs Nursing Home responded to this review on 19 Mar 2018:

Thank you for your kind words. It was a real pleasure to look after your Dad, he had a wicked sense of humour and he is sadly missed by all staff and other residents. Our staff are indeed hard working and it's lovely for them to know they are appreciated. Thank you.

We needed end of life care for dad and were extremely anxious about doing the very best possible for him; we would have preferred to look after him at home but this was impossible. Starting with the initial visit, nothing was too much trouble for Matron and her dedicated staff. They cared for dad in a professional manner, treating him with gentleness, sensitivity and respect at all times, and taking into account family preferences with regard to care decisions. The entire family was constantly made welcome, looked after physically/emotionally and most importantly, treated as 'people' as opposed to clients - from providing dad with a birthday cake, feeding us at all times of the day/night, to attending dad's funeral, a final gesture which touched us very much. We were moved by the compassion of the staff and the way in which dad was treated with genuine care. We really could not have looked after my dad better at home. Thank you Well Springs; We are truly grateful for everything.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 20 Dec 2017:

We are so glad to hear that your experience and especially that of your fathers was over and above what you expected. We pride ourselves on how hard our staff work to truly care for people in their time of need, whoever that may be. Thank you for such glowing feedback and we wish you and the family the very best for the future.

Mum was a resident for all too short a time as she was seriously ill on admission but the staff treated her like an old friend. The care and kindness shown to her by the staff was wonderful and everyone who visited mum remarked about the pleasantness and helpfulness of the staff. Right from the moment when my sister and I went to look round, we were impressed by the attitude of the staff member who showed us around and explained the set up there. In the last few days of her life, the family were overwhelmed with the kindness and understanding shown to us. Mum was not fit to be involved in activities so it is hard for me to comment but there did always seem to be things happening when I walked past the lounge and the board showed a whole range of events.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 06 Dec 2017:

Thank you Pam for such lovely words.

We enjoyed looking after your mum and ensuring she was always tucked up with her little brown dog. Our staff are so wonderful and work very hard to ensure everyone living at Well Springs is as happy and as comfortable as possible so I'm glad you and your family felt that.

Once again, thank you for giving us the opportunity to look after your mum.

Having looked around various care homes, Well Springs appeared best because of it's homely and friendly atmosphere.
Many homes were better furnished and decorated but lacked that "caring feeling".

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 15 Aug 2017:

We thank you very much for your kind words. We always strive to offer a caring atmosphere for anyone who lives with us. We are updating some of our older furnishings and décor and so we hope you like the new additions.

My husband becomes quite aggressive and verbally abusive from time to time. Staff deal with this with great care and thought for him, other residents and also myself when visiting him.
He has very bad mood swings towards me and they take care of me as well as my husband with a great deal of thought and understanding.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ben Redhead, Company Director at Well Springs Nursing Home responded to this review on 15 Aug 2017:

Thank you for your kind words. We are glad you have been so happy with the care delivered and your husband is a huge part of the home here. The staff all love looking after him.

Probably one of the most difficult decisions in life arises when a loved one needs to move into residential care. The best thing I've noticed about Well Springs Nursing Home is its staff. They give care to the residents with infinite patience and dignity thus ensuring a happy, homely environment. Everyone is very welcoming - it is lovely to see residents and visitors greeted by name and with a smile! The decor is well maintained with lovely bedrooms which residents are encouraged to personalise and many a visit has been enjoyed sitting in the beautiful garden. Having made regular visits to see my mother (a resident since 2010) and seen the loving care provided, there is no doubt that Well Springs Nursing Home was the right choice for her. Thank you to those who look after her so well.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My friend has been resident here since April 2012, and I would like to say that through all this time I have been very impressed with all the staff at this home. Their attitude, genuine care and compassion, and support have been extraordinary. Not just to my friend, but also to his now late wife. The support they gave her was unbelievable. Like an extended family!

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife had a stroke doing mental damage in 10/1995, following she was in hospitals and care homes to December 1997 when she has a broken hip. On leaving hospital I got a place for her at Well Springs in January 1998. For 9 months my wife shouted and screamed when spoken to, she had a nice modern en-suite single room, warm with pleasant garden views. The staff were very good, patient, caring as they had to toilet, dress, wash and feed my wife initially.
Gradually over 18 years in Well Springs my wife has made tremendous improvements, not shouting, knitting, and word search, she can answer questions (not if a decision is needed), is good humoured. The difference is remarked from when she went to Well Springs. Today the staff although changes have occurred, are a credit to Well Springs as are the management, they are nice people doing their best for all residents. Now my wife and I enjoy short trips out by car, bit of shopping etc.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Activity staff are brilliant with residents. Always doing different activities with them e.g. drawing, painting, quizzes etc. Care staff and domestic staff are good with residents. Toileting problems are an issue, staff not always available when required at times. (This is not all the time).

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Having been an architect all his working life my husband at the age of 45 developed cerebellar ataxia. I managed to care for him for over 20 years but in Feb 2012 a care home was needed Well Springs Nursing Home was chosen and not having dealt with CA before they did wonderful care. His dignity always maintained, help with feeding when required, personal hygiene excellent and spotlessly clean room. Well Springs Nursing Home was also my home as well as his as I could come and go when I wanted and take meals with him at anytime. Nothing has ever been too much trouble from any staff. Sadly my husband passed away after a long battle with CA on the 16th Oct 2015. I have no hesitation in recommending Well Springs Nursing Home to anyone needing care.

How likely would you be to recommend Well Springs Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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