Well Springs Nursing Home

Thank you all for looking after Mum and treating her with the love and care you did. I know that she wasn't the easiest and could be difficult when she wanted to be, so thank you once again.

The short time my husband was at the nursing home he was treated with good friendly care and dignity. When visiting I too was made to feel very welcome. Since my husband passed away I have been back to the home, on each occasion I have been met with hugs and smiles and welcoming drinks. The staff are all very kind. The management are to be congratulated for this.

She had a lovely bright room, well decorated and very clean, in which we were able to put some of her things to make it feel like home. All the staff were outstanding and treat her with dignity, care and affection. The level of care was outstanding both to her and all the family, her great-grandchildren loved visiting her there and we were always made very welcome. She was only expected to be there for a few weeks as she was very frail but due to the care given at Well Springs, we feel they gave us extra precious months with her. She did enjoy sitting in the sun in the garden. She passed away in September and the care shown to us as a family that difficult night was second to none. Would certainly highly recommend Well Springs.

Thank you to all the staff who looked after my aunt, She was only with you for a short time until passing away yesterday. The home is clean and welcoming. All the staff are friendly, caring and show compassion. A special thank you to one member of staff who was always willing to answer our questions and listen to any concerns we had about our loved one. We were all looked after with drinks and food offered to us.

Well Springs Nursing Home looked after our 96-year-old aunty with care and dignity. Every member of staff at every level was dedicated to caring and looking after her. She had a lovely room and the day facilities are outstanding. The day room is arranged in small groups with dedicated staff who really engage. The level of nursing care is outstanding and I would not hesitate to recommend this home to anyone. We are so glad we found Well Springs for our aunty.

Nothing was too much trouble.

An excellent home. Clean and well maintained. Staff are very caring, experienced and work well together. Managers are clear about the standards they expect. Residents are treated with affection and respect. The home has a warm and welcoming approach with a friendly atmosphere. Staff also support relatives and families and give reassurance about the resident's care. I have no hesitation in recommending this home to others.

It is a shame that the meals are bought in but they are tasty and plentiful. Although at times a little cold (only occasionally) as the people needing feeding are seated last.

In mine and my families experience the care my mother received at Well Springs was excellent. All the staff from senior nurses to cleaners went above and beyond the service we expected. All the care staff were very helpful and nothing was to much trouble for them at any time day or night. All of the staff we met were always friendly and welcoming. The staff nurses went above and beyond the call of duty.

I have found the staff to be professional, polite and extremely considerate on every visit. The standard of care provided is of a very high standard, consistently my mother-in-law is happy, very well cared for, clean, well fed and despite being bed bound has no pressure sore or redness. She is spoken to in a kindly and appreciative manner. She enjoys a laugh and a "sing" with the staff despite being unable to communicate in sentences. I am very happy and can relax knowing she is safe.

God bless each of you hardworking adorable staff. We appreciate your love and support in his last hours. Thank you, you were his angels. We will miss you, you became our family.

We needed end of life care for dad and were extremely anxious about doing the very best possible for him; we would have preferred to look after him at home but this was impossible. Starting with the initial visit, nothing was too much trouble for Matron and her dedicated staff. They cared for dad in a professional manner, treating him with gentleness, sensitivity and respect at all times, and taking into account family preferences with regard to care decisions. The entire family was constantly made welcome, looked after physically/emotionally and most importantly, treated as 'people' as opposed to clients - from providing dad with a birthday cake, feeding us at all times of the day/night, to attending dad's funeral, a final gesture which touched us very much. We were moved by the compassion of the staff and the way in which dad was treated with genuine care. We really could not have looked after my dad better at home. Thank you Well Springs; We are truly grateful for everything.

Mum was a resident for all too short a time as she was seriously ill on admission but the staff treated her like an old friend. The care and kindness shown to her by the staff was wonderful and everyone who visited mum remarked about the pleasantness and helpfulness of the staff. Right from the moment when my sister and I went to look round, we were impressed by the attitude of the staff member who showed us around and explained the set up there. In the last few days of her life, the family were overwhelmed with the kindness and understanding shown to us. Mum was not fit to be involved in activities so it is hard for me to comment but there did always seem to be things happening when I walked past the lounge and the board showed a whole range of events.

He has very bad mood swings towards me and they take care of me as well as my husband with a great deal of thought and understanding.

Many homes were better furnished and decorated but lacked that "caring feeling".

My friend has been resident here since April 2012, and I would like to say that through all this time I have been very impressed with all the staff at this home. Their attitude, genuine care and compassion, and support have been extraordinary. Not just to my friend, but also to his now late wife. The support they gave her was unbelievable. Like an extended family!

Probably one of the most difficult decisions in life arises when a loved one needs to move into residential care. The best thing I've noticed about Well Springs Nursing Home is its staff. They give care to the residents with infinite patience and dignity thus ensuring a happy, homely environment. Everyone is very welcoming - it is lovely to see residents and visitors greeted by name and with a smile! The decor is well maintained with lovely bedrooms which residents are encouraged to personalise and many a visit has been enjoyed sitting in the beautiful garden. Having made regular visits to see my mother (a resident since 2010) and seen the loving care provided, there is no doubt that Well Springs Nursing Home was the right choice for her. Thank you to those who look after her so well.

Gradually over 18 years in Well Springs my wife has made tremendous improvements, not shouting, knitting, and word search, she can answer questions (not if a decision is needed), is good humoured. The difference is remarked from when she went to Well Springs. Today the staff although changes have occurred, are a credit to Well Springs as are the management, they are nice people doing their best for all residents. Now my wife and I enjoy short trips out by car, bit of shopping etc.

Activity staff are brilliant with residents. Always doing different activities with them e.g. drawing, painting, quizzes etc. Care staff and domestic staff are good with residents. Toileting problems are an issue, staff not always available when required at times. (This is not all the time).

Having been an architect all his working life my husband at the age of 45 developed cerebellar ataxia. I managed to care for him for over 20 years but in Feb 2012 a care home was needed Well Springs Nursing Home was chosen and not having dealt with CA before they did wonderful care. His dignity always maintained, help with feeding when required, personal hygiene excellent and spotlessly clean room. Well Springs Nursing Home was also my home as well as his as I could come and go when I wanted and take meals with him at anytime. Nothing has ever been too much trouble from any staff. Sadly my husband passed away after a long battle with CA on the 16th Oct 2015. I have no hesitation in recommending Well Springs Nursing Home to anyone needing care.