Well Springs Nursing Home

Huge praise to the team for dealing with the Covid situation. The communication was clear and frequent, handled with great professionalism. Their help and guidance when Mum passed away were second to none, from the bottom of our hearts...thank you again.

The management and staff of Well Springs are exemplary. They all go the extra mile to create a wonderful, happy community and the care they give is excellent. Our loved one, who suffers from Alzheimer’s and has, literally, no short-term memory, has thrived as part of the Well Springs family. She has changed from the frightened, confused and anxious 92-year old that entered the Home, to a happy, smiling, confident and well-settled lady. She looks lovely and has her hair done regularly at the in-house salon. She has new friends with whom she plays dominoes and is encouraged by the activities staff to make all sorts of cards, flowers etc. Her individual needs are recognised and met with constant kindness, respect and good humour. We cannot praise or thank the amazing management and staff enough. Further, the communication with us, as relatives, during these difficult times has been excellent. Well Springs is highly recommended – it is above first class!

I truly believe that Well Springs nursing home is where all the kindest, most compassionate people in Bradford work. I have never met a group of people as amazing and genuine in one place, they are truly angels. Our mother had a life limiting illness and spent the last five weeks of her life at Wells Springs nursing home. As a family from a traditional Indian background, where the expectation is elderly parents are cared for within the family home, it was and will probably be the hardest decision, to place Mum in a nursing home. Sadly within the culture, there remains the stigma regarding elderly parents placed in a nursing home. Well Springs smashed that out of the window for us in tremendous style. They went above and beyond to meet the cultural needs and not us having to fit in around the nursing home. Nursing and medical care is of the highest standard. We will always be indebted to Well Springs for the excellent care they provided, including us and supporting us every step of the way.

My sister moved into Well Springs in the new year after not having a good experience in the previous home she was in and it is with great relief she is now in Well Springs. I now have the confidence she is getting the care she should be. In a short time, I have seen improvements already in how my sister speaks, as she barely spoke a word before and looked deeply depressed, she now smiles, laughs a lot and talks, she also had lost a lot of weight and has been gradually been putting weight on since being at Well Springs. She had her nails painted recently, little touches like this are nice for someone to still feel nice even though they are unwell. She does little arts and crafts, making cards to send to me also with little cats on (as she loves cats). The home is well run, very organised, safe, modern and clean and the staff are very caring. Would highly recommend it. I am just so glad my sister got a place here.

Mum was recently placed within this care home and all I can say is - it is amazing. The staff, the manager and everyone behind the scenes, has made the transition for Mum absolutely seamless. The lines of communication have been impeccable and nothing is too much trouble. Mum has settled very well and most of all, is happy and relaxed.

Our beautiful mum was diagnosed with an untreatable illness last April 2020 and we faced the unthinkable task of looking for end of life care for her. Following a recommendation from a friend, we made arrangements for Mum to be moved to Well Springs from hospital. What can I say, Mum received a wonderful welcome, as did my brother and myself, from everyone there. It was unfortunate that Mum only had a few weeks being looked after by the team who were compassionate, understanding, caring, gentle and could not do enough to ensure Mum was comfortable. Sadly, when it was time to say goodbye to Mum, the team could not have been any more accommodating; allowing my brother and I to spend time with her. They dealt with a heartbreaking situation with genuine kindness, allowing Mum the dignity she deserved. We will never forget what they did for us. I cannot recommend Well Springs enough.

Mum was transferred to the Well Springs Nursing Home on January 30th 2020. She had been in hospital since 19th November 2019, extremely ill and needed end of life care according to the medical staff there. From arrival at Well Springs, all the staff were well-presented, caring and friendly towards Mum and the family. They were obviously aware of Mum's general, poor condition and limited capabilities on arrival, but dealt with these professionally, by caring for her as an individual, with dignity and respect for her total well-being and her personal desires. To date, Mum has continued to improve, in all respects, due to their total care and commitment. With regards to family, they also care for us by listening to us and taking the time to keep us informed and up to date with any changes regularly. All this, of course, starts with management of the team. The management team at Well Springs are excellent, show devotion and continued commitment to the work they all do, with particular focus on the individual residents in their care. They continue with this, despite the intervention with Covid-19 and seem to be going beyond all expectations to keep the residents cared for in all respects, plus keeping relatives fully informed with regular updates etc. For me personally, the most important message I can put across is Mum, despite her health issues, is happy and settled there, enjoys her days and has a will to live again which is due to all the staff at Well Springs and to them working as a team.

My mum was a resident of Well Springs from April 2019 until her death in Dec 2020. Throughout her stay, she was treated with the utmost kindness and respect from all the staff. They managed my mum's deteriorating health with compassion, appropriate treatment and above all a sense of humour, which I know my mum greatly appreciated and were very quick to pick up on any problems that arose. I was lucky enough to be with my mum at the end of her life and the staff were just lovely and so kind to me at such a difficult time. The home is clean, (doesn't smell!) and always seemed to have a cheerful buzz when I visited. Sadly visiting my mum had to be severely restricted, due to Covid, during the last few months of her life, however, I knew she was safe, content and being well cared for. Thank you to the management for all the updates and guidance throughout the last difficult year. You have a fabulous team of people at Well Springs and I wouldn't hesitate to recommend your services.

Our mum has been a resident at Well Springs for several years now and we have always had nothing but enormous praise for the management and staff. They go that extra mile in not only the fantastic care but making sure she is happy and included in the daily activities. They range from making cards to planting seeds and vegetables. When they advertise that activities take place, they really do! There is a very low turn over of staff, this tells it's own story, staff seems valued by the leadership team. Whenever we have visited, there is a lovely feel to the place, the support for each other and camaraderie is highly evident. This has been put to the test over the past 10 months with Covid 19. Communication with relatives and friends has been nothing short of outstanding, we get regular and clear updates, plus lovely photos. Being able to speak to mum has continued to be made very easy for us, be it by phone or Skype, this has been invaluable as we live a distance from Bradford.

March was my aunt's 93rd birthday. My sister and myself were visiting (just before lockdown), as we were talking to our aunt a group of staff came singing happy birthday. The look on our aunt's face was wonderful, just a tiny moment but a perfect example of the wonderful care given by the staff at Well Springs. We are so grateful for all they do, our aunt is happy, safe and so well looked after.

FULL OF PRAISE for the Well Springs team. Thank you for the compassion, empathy and high quality care for Dad and me and Mum too. Dad was a rushed entry but the team pulled out all the stops to make us welcome, feel valued and took great care to ensure they could meet Dad's needs. I had checked CQC and read reviews on here, we were stressed and a bit anxious but honestly the team just took everything in their stride. From the get-go we were struck by how genuine, capable and proud the staff are, the facilities are fantastic, bright and tastefully decorated with a lovely outlook over the gardens. The restaurant and common rooms are lovely and when we toured the facility the director knew everyone's names and chatted with them. The quality of nursing staff and carers was evident, they were well trained, long serving, confident, happy. I knew this place really cared about people, yes obviously residents but staff too. I work in health care and highly recommend. F.A.B.

Having my husband transferred to Well Springs on 22 Nov 2019 we were both treated with kindness, understanding and great caring during the time he was in the home. All the staff from top to bottom were equally very cheerful, helpful and caring to a high standard. The staff even arranged celebrations on his birthday Dec 31st 80 with a difference! We have told many friends it is a place to be high on the list if ever needed. Well Done to All.

Mum and Dad receive excellent care from the wonderful staff who are so friendly, welcoming and supportive, treating everyone with dignity, respect and love. This is truly an extended family for our loved ones and ourselves. We have great confidence that they are always well looked after and their individual needs and wishes are taken into account. We have been particularly impressed with the way the home has responded to the current Covid-19 pandemic, moving swiftly to take all the necessary steps to ensure the safety of everyone: residents and staff. They have been very open and honest with us and kept us fully informed at all times, being especially caring during a recent family crisis. The staff at the home, in all different roles, go well beyond what is expected in the level and quality of support they provide. Having our parents at Well Springs gives us such confidence, knowing they are treated as individuals and that their changing care needs are always so well met.

Well Springs has cared for my relative for a number of years. In all this time they have provided my relative with care, compassion and love. I cannot fault their dedication to caring for their vulnerable residents and their openness, honesty and integrity with visiting relatives. I would highly recommend the home for anyone looking for care for an elderly dependent.

The staff continue to show fantastic professionalism and commitment during this very challenging time. I would like them all to know how amazing they are and can only admire them for the level of care they continue to give to my Mother. Thank you all very much indeed.

Thank you all so much!

Thank you for everything you did for me, my mum and my family.

Whilst my mother's stay was very brief (3 months) she was treated with the utmost kindness, compassion and dignity. Nothing was too much trouble for her or her extended family - we were looked after as well. Such a marvellous ethos in this nursing home. Thank you all.

Thank you, the care was outstanding.

Good conditions. Good food. Good company.