Well Springs Nursing Home

122 Leylands Lane, Heaton, Bradford BD9 5QU
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Top 20 carehome certificate
10 70 Reviews
  • Well Springs Nursing Home, Bradford
Rated "Outstanding" by CQC for Caring (January 2023), Well Springs Nursing Home is set in beautiful mature gardens in Heaton, Bradford. This carefully extended home blends the old with the new to offer superb living accommodation within a truly caring environment.

They have 62 beds with all rooms having en-suite facilities. Five of the rooms are large Victorian rooms and are used for double occupancy when requested.

They have been here as a care home for over 25 years. Their intake of residents relies predominantly on word of mouth, referrals from the hospital and from other homes.

All of the team care deeply about the residents and this is evidenced by the feedback which they receive from residents and their families.

Time after time professionals watch residents' well-being and health improve as a result of their move, and they believe that this is testament to honest care and years of experience.
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Care Provided by Well Springs Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1550
  • Self-Funded Residential Dementia Care: £1300 – £1550
  • Self-Funded Nursing Care: £1300 – £1550
  • Self-Funded Nursing Dementia Care: £1300 – £1550
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1600

These prices are only a guideline, please contact Well Springs Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Rossefield Nursing Homes Ltd

Person in Charge

  • Sue Walsh (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (2)

Well Springs Nursing Home Reviews (70)

10

Well Springs Nursing Home has a Review Score of 10 (9.972) out of 10, based on 15 reviews in the last 2 years.
Over all time Well Springs Nursing Home has 70 reviews.

Overall Experience
  • 66
  • 4
  • 0
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Date Published
  • 70
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  • 10
  • 15
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Reviewer Connection to Well Springs Nursing Home
  • 26
  • 15
  • 6
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  • 2
  • 2
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  • 1
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Total of 70, showing 41-60
Review from Gillian M (Niece of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
March was my aunt's 93rd birthday. My sister and myself were visiting (just before lockdown), as we were talking to our aunt a group of staff came singing happy birthday. The look on our aunt's face was wonderful, just a tiny moment but a perfect example of the wonderful care given by the staff at Well
Springs. We are so grateful for all they do, our aunt is happy, safe and so well looked after.
Reply from Ben Redhead, Director at Well Springs Nursing Home
I really hope our singing was up to scratch. Trust me, I've heard some of the staff. We love making sure anyone living with us feels part of the family. It might sound a bit cliched I know but we are…read more
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Review from Michelle W (Daughter of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
FULL OF PRAISE for the Well Springs team. Thank you for the compassion, empathy and high quality care for Dad and me and Mum too. Dad was a rushed entry but the team pulled out all the stops to make us welcome, feel valued and took great care to ensure they could meet Dad's needs. I had checked CQC
and read reviews on here, we were stressed and a bit anxious but honestly the team just took everything in their stride. From the get-go we were struck by how genuine, capable and proud the staff are, the facilities are fantastic, bright and tastefully decorated with a lovely outlook over the gardens. The restaurant and common rooms are lovely and when we toured the facility the director knew everyone's names and chatted with them. The quality of nursing staff and carers was evident, they were well trained, long serving, confident, happy. I knew this place really cared about people, yes obviously residents but staff too. I work in health care and highly recommend. F.A.B.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your kind words. Your dad happened to be one of the first people into our brand new extension and we truly loved caring for him. Whilst he was not with us long, we could see so clearly…read more
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Review from M W (Wife of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having my husband transferred to Well Springs on 22 Nov 2019 we were both treated with kindness, understanding and great caring during the time he was in the home. All the staff from top to bottom were equally very cheerful, helpful and caring to a high standard. The staff even arranged celebrations
on his birthday Dec 31st 80 with a difference! We have told many friends it is a place to be high on the list if ever needed. Well Done to All.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thanks for your kind feedback. We loved caring for your husband and are over the moon that he made such a recovery that he could move home with you. What a fantastic outcome baring in mind he was only…read more
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Review from D M (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad receive excellent care from the wonderful staff who are so friendly, welcoming and supportive, treating everyone with dignity, respect and love. This is truly an extended family for our loved ones and ourselves. We have great confidence that they are always well looked after and their individual
needs and wishes are taken into account. We have been particularly impressed with the way the home has responded to the current Covid-19 pandemic, moving swiftly to take all the necessary steps to ensure the safety of everyone: residents and staff. They have been very open and honest with us and kept us fully informed at all times, being especially caring during a recent family crisis. The staff at the home, in all different roles, go well beyond what is expected in the level and quality of support they provide. Having our parents at Well Springs gives us such confidence, knowing they are treated as individuals and that their changing care needs are always so well met.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Your kind words are so much appreciated. Obviously we have looked after your parents for 18 months now and it has been amazing to see them happily living together when at one time, it seemed that may…read more
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Review from Kieron L (Son of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well Springs has cared for my relative for a number of years. In all this time they have provided my relative with care, compassion and love. I cannot fault their dedication to caring for their vulnerable residents and their openness, honesty and integrity with visiting relatives. I would highly recommend
the home for anyone looking for care for an elderly dependent.
Reply from Ben Redhead, Director at Well Springs Nursing Home
We really appreciate your kind comments. Thanks for noticing the dedication and hard work we put in. We really do love what we do and we are glad you are happy with how your mum is cared for. As you…read more
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Review from Craig L (Son of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff continue to show fantastic professionalism and commitment during this very challenging time. I would like them all to know how amazing they are and can only admire them for the level of care they continue to give to my Mother. Thank you all very much indeed.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your wonderful feedback. I will pass on your comments to all of our team. They love what they do and will continue to stay strong in the face of adversity. They are here to support…read more
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Review from Joanne (Daughter-in-law of Resident) published on 10 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are both so relaxed now knowing that dad is in the safe caring hands of all the staff at Well Springs Nursing Home.
The staff are very professional and they care so much for dad and all the other residents.
Before dad went into Well Springs he had such a bad experience at a couple of other care
homes and we were told he only has a short time to live.
He was losing weight and not eating or drinking.
However, with the help of all the staff at Well Springs he is now eating and drinking and has gained weight.
The home is warm and welcoming with lovely decorated rooms.
We feel that we can talk to the staff about dads needs and that dad is always listened to. He is always clean and well dressed.
There is only a thing we would change if we could and that is that we got him into Well Springs Nursing Home sooner.
You are all truly amazing individuals and the resident's son and I are so very grateful for the love and care that you have given and are still giving to dad.
Thank you all so much!
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your lovely comments. We have enjoyed caring for your father-in-law since he came to us a little over 2 months ago. All of us at Well Springs are really glad to know you are happy with…read more
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Review from Glenn S (Son of Resident) published on 20 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before I start my review after 16 months of my mums stay, the word excellent does not even come close to how good the staff at Well Springs are. If there was a box that said amazing it would be ticked all the way.
The staff took care of my mum right to the very end but not just my mum but me and my
family while we were there for 13 days and nights by her bedside.
Nothing and I mean nothing was too much trouble. I have reviewed Well Springs when my mum moved in and gave it 5 stars but to be honest 10 stars doesn't do it justice.
If anyone is considering moving there loved one into here all I can say is it will be your best decision you will ever make.
Thank you for everything you did for me, my mum and my family.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your kind words. We all miss your mum so much and truly loved caring for her. She really could light up your day with a simple hug as she made her way around the home. We hope to see you…read more
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Review from A B (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother's stay was very brief (3 months) she was treated with the utmost kindness, compassion and dignity. Nothing was too much trouble for her or her extended family - we were looked after as well. Such a marvellous ethos in this nursing home. Thank you all.
Reply from Ben Redhead, Director at Well Springs Nursing Home
We are thankful for your lovely comments. Your mum was so lovely and the staff enjoyed her company and her copious amounts of teddies. Our ethos is so important to us as a home as it typifies the work…read more
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Review from A B (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at Well Springs enough for looking after my mother during the last four months of her life. She was allowed to pass away with dignity and without pain and throughout her stay was given the best care and attention possible.
Thank you, the care was outstanding.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your lovely comments. Your mum was a joy to be around and the staff loved caring for her. Her stay was short but she will be remembered by all the staff here for a very long time to…read more
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Review from F S (Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good conditions. Good food. Good company.
Reply from Ben Redhead, Director at Well Springs Nursing Home
How pleasant to get a review from someone living with us at the moment. We are very glad you enjoy living at Well Springs and will continue to ensure your home is kept up to the high standards you…read more
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Review from Michele H (Daughter of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to Mum's failing health and being bed-bound, as a family we had to take the difficult decision to move her into a nursing home. From the 1st time I went to look around, I was made to feel welcome and that nothing would be too much trouble. Mum moved into Well Springs in June last year and was very
well cared for, every single member of staff who cared for her did so as if she was a member of their own family and I know that she felt like that because she gave all the staff nicknames!
Sadly my mum passed away in March this year so only spent a few months there but the care and compassion shown to Mum and the family during her last week was amazing and there was always a member of staff about for a chat or hug when we needed it.
Thank you all for looking after Mum and treating her with the love and care you did. I know that she wasn't the easiest and could be difficult when she wanted to be, so thank you once again.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Your mum was a truly wonderful lady and we loved caring for her. Thank you for such kind comments. As always we will pass these on to each and every one of our nicknamed staff members including…read more
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Review from Wendy H (Widow Widower) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The short time my husband was at the nursing home he was treated with good friendly care and dignity. When visiting I too was made to feel very welcome. Since my husband passed away I have been back to the home, on each occasion I have been met with hugs and smiles and welcoming drinks. The staff are
all very kind. The management are to be congratulated for this.
Reply from Ben Redhead, Director at Well Springs Nursing Home
Thank you for your lovely comments. We will miss your husband dearly as we loved caring for him in the short time he stayed with us. We have been so lucky to meet you as well with your fantastic…read more
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Review from Sandra D (Daughter of Resident) published on 4 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reluctantly, last Christmas we came to the difficult decision that our Mum needed full-time nursing care. So pleased we found Well Springs.
She had a lovely bright room, well decorated and very clean, in which we were able to put some of her things to make it feel like home. All the staff were outstanding
and treat her with dignity, care and affection. The level of care was outstanding both to her and all the family, her great-grandchildren loved visiting her there and we were always made very welcome. She was only expected to be there for a few weeks as she was very frail but due to the care given at Well Springs, we feel they gave us extra precious months with her. She did enjoy sitting in the sun in the garden. She passed away in September and the care shown to us as a family that difficult night was second to none. Would certainly highly recommend Well Springs.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
We are grateful for such lovely feedback and that your mum chose Well Springs as the place she wished to live at the point of needing nursing care. She was a quietly spoken, amazing woman. The best…read more
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Review from Susan C (Niece of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff who looked after my aunt, She was only with you for a short time until passing away yesterday. The home is clean and welcoming. All the staff are friendly, caring and show compassion. A special thank you to one member of staff who was always willing to answer our questions
and listen to any concerns we had about our loved one. We were all looked after with drinks and food offered to us.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
It was our pleasure to care for your aunt here at Well Springs. Thank you for your kind comments about the home and the staff. We truly appreciate it and were privileged to look after her whilst she…read more
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Review from David L (Relative of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well Springs Nursing Home looked after our 96-year-old aunty with care and dignity. Every member of staff at every level was dedicated to caring and looking after her. She had a lovely room and the day facilities are outstanding. The day room is arranged in small groups with dedicated staff who really
engage. The level of nursing care is outstanding and I would not hesitate to recommend this home to anyone. We are so glad we found Well Springs for our aunty.


We, as relatives at this difficult time, were so well looked after by all staff.
Nothing was too much trouble.

Reply from Ben Redhead, Company Director at Well Springs Nursing Home
It was our sincere pleasure to look after your aunty. Whilst not with us long, we were privileged to look after her at a time where she needed the warmth and loving environment that Well Springs is…read more
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Review from L H (Sister of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home. Clean and well maintained. Staff are very caring, experienced and work well together. Managers are clear about the standards they expect. Residents are treated with affection and respect. The home has a warm and welcoming approach with a friendly atmosphere. Staff also support relatives
and families and give reassurance about the resident's care. I have no hesitation in recommending this home to others.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
Thank you for such wonderful words. Your sister puts a smile on our faces every day and our team truly love caring for her. She is such a character and we love helping her with whatever she wants and…read more
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Review from R P C (Wife of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Well Springs may seem a little faded-grandeur, the fabric of the building and facilities are soon compensated by the warm, caring atmosphere that surrounds you, from the great staff on duty.
It is a shame that the meals are bought in but they are tasty and plentiful. Although at times a little
cold (only occasionally) as the people needing feeding are seated last.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
Thank you for your second review and we are so glad to hear you still feel extremely likely to recommend Well Springs to others. It’s lovely that you feel the warmth and caring atmosphere that exists…read more
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Review from Christopher D (Son of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In mine and my families experience the care my mother received at Well Springs was excellent. All the staff from senior nurses to cleaners went above and beyond the service we expected. All the care staff were very helpful and nothing was to much trouble for them at any time day or night. All of the
staff we met were always friendly and welcoming. The staff nurses went above and beyond the call of duty.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
Your kind words are so lovely so thank you so much. Very fond memories of your mum have been shared between all staff since her passing and we truly loved looking after her. We always share feedback…read more
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Review from Theresa Q (Son-in-law of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be professional, polite and extremely considerate on every visit. The standard of care provided is of a very high standard, consistently my mother-in-law is happy, very well cared for, clean, well fed and despite being bed bound has no pressure sore or redness. She is spoken
to in a kindly and appreciative manner. She enjoys a laugh and a "sing" with the staff despite being unable to communicate in sentences. I am very happy and can relax knowing she is safe.
Reply from Ben Redhead, Company Director at Well Springs Nursing Home
We are so grateful for the positive feedback. The staff love the jobs they do and it is so nice to hear that this is clearly evident to you, the family of such a wonderful lady that we look after. We…read more
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Well Springs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Well Springs Nursing Home is calculated as follows: ( (174 Excellents x 5) + (5 Goods x 4) ) ÷ 179 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Well Springs Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Ben

Ben Redhead

Job Title: Managing Director Joined: 2015

Hello! I am the Co-Owner and Managing Director here at Well Springs. We are a stand-alone family-run care home and it has been in our family’s ownership since 2006.


I joined the business in 2015 to work alongside my father, not before performing many roles in the home in my first year. This shaped my understanding of what it takes to work in care and many staff I worked with then are still here today. During my time in the business, I have been able to learn what it takes to offer truly Outstanding care and I will always strive to reach the high standards we set ourselves.


In my role, I meet all prospective families to show them the home and introduce them to the fabulous staff we have working here. Our staff are by far our biggest asset, and we work tirelessly to support them so that they can do the job to the best of their abilities. We have lots of “salt of the earth” people who have spent decades working here and embody our values every day.

Sue

Sue Walsh

Job Title: Registered Manager Joined: 2004

I have been the Registered Manager at Well Springs since May 2018 however; I have been with the business since 2004 in other administrative roles. Before joining the business, I had an accounting background which has helped in my role, and I have built an extensive knowledge of the care sector in my time working at the home.


I have built an extensive knowledge of the care sector in my time working at the home.


I have implemented many changes in legislation and care requirements over the years and take pride in trying to achieve the best outcomes for our residents. We have a fantastic team, without which it would be impossible to achieve the high level of care that we all take pride in.


Our reviews are a testament to the dedication and hard work that the whole team puts in. We strive to achieve outstanding results and a high standard of care.


My role involves leading the team, quality control and overseeing all aspects of the daily running of the home. It is a varied and very busy role, but I am dedicated and passionate about working in the sector.

Joe

Joe Poblacion

Job Title: Clinical Manager Joined: 2004

Hi, I’m Joe and I have been at Well Springs for nearly two decades as a member of the nursing team.


As Clinical Lead my role is to support the Registered Manager and the nursing team to achieve the best outcomes for the residents who live in our home.


I am a big believer that a nurse is not what you do but who you are. I am a nurse and love caring for those who are in need. My desire to deliver great care is a big reason I have enjoyed being part of the Well Springs family for so long, alongside many other staff who have worked here just as long as I have.

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