Review from D W (Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience

A very welcoming residential experience. I think it is a top-quality home. Very welcoming with caring staff. I would recommend this home to anybody.

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Review from C P (Cousin of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience

From first entering the home, I felt it was a home. The reception was very warm and I received all the relevant details to enable me to make the decision for my cousin to come and live here. We have not been disappointed and after only ten days has settled in very well and likes all the staff. Her room

is now decorated with all her favourite things.

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Review from Deborah G (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience

My father arrived with Mum around the end of July 2023. He felt loved and regarded. From day one I was happy with the way the staff looked after my dad. He was always clean with fresh clothes. The staff always updated me and always had time to explain what was happening. The room was basic but adequate.

When my dad could go into the communal area he was taken and made comfortable with his own special chair. I have no criticism of his end of life care.

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Review from P A (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience

Although my mum was a resident for only a short time for end-of-life care, so unable to comment on activities.
The care she received was of a high standard with very attentive staff who were accessible when required.
The management were also very professional and caring. All around I felt the service

provided was first class and would recommend.

Reply from Lisa Boyd, Manager at Aden Court Care Home

Many thanks for your lovely review, it was a pleasure looking after your mother.

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Review from A E (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

I had to find my mother a nursing home at short notice as she was diagnosed with terminal cancer, thank goodness I tried the lady in charge at Aden Court. She was lovely, kind and welcoming and had a place for Mum. She and all staff in the home do their utmost to give the best care to all residents,

can't thank them enough.

Reply from Lisa Boyd, Manager at Aden Court Care Home

Thank you for your kind words, we are really happy that you was happy with everything.

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Review from Lauren B (Friend of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Pleasant staff, clean and welcoming.

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Review from Edward D (Brother of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

The home is excellent - very clean, and the care of my sister is also excellent. She is very happy here and had nothing but praise for the home, and the staff are very caring.

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Review from Carole H (Partner of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

My partner went into this home on the 5th of July. The staff were extremely welcoming. They are all so kind to him, me and my family too; they always seem to 2go that extra mile".
He's had an outing to a garden centre, which he thoroughly enjoyed and can't stop talking about it. It is definitely a

first-class nursing home!

Reply from Lisa Boyd, Manager at Aden Court Care Home

Thank you for your kind words. Lovely to hear about your positive experience at our home.

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Review from A B (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience

Cannot fault Aden Court. Care with a capital c is at the centre of everything they do. A wonderful team where every member of staff goes above and beyond their duties to make sure that not just the resident is cared for with compassion and dignity but so are every family member and friend. Nothing is

too much trouble. Outstanding doesn't seem to do justice for what they all do, day in and day out. We would wholeheartedly recommend Aden Court to everyone, particularly for end-of-life. Thank you.

Reply from Lisa Boyd, Manager at Aden Court Care Home

Many thanks for your review. It was a pleasure looking after your loved one and meeting you all.

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Review from Kevin K (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Aden Court now for approximately eighteen months. She soon settled into her new surroundings no doubt helped by the care and compassion shown by all the staff there.
Mum has nothing but good things to say about her room and all the care and nursing staff who attend

to her needs, this is evident on the occasions when we are visiting with the carers and nurses checking regularly on Mum, they treat Mum as if she is one of their own family which is very reassuring when we are not there.
During mum's deteriorating health the caring and professional way that the staff communicated with the family cannot be faulted.

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Review from W F (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience

My 92-year-old father came to Aden Court from hospital for palliative end-of-life care. The nursing and general care he received was excellent. He was bedridden so could not partake in activities or facilities provided. The room was quite faded and the furniture shabby which was our only criticism.

Reply from Holly Latcham, Manager at Aden Court Care Home

I would like to take this opportunity to thank you for this review and the positive feedback regarding the care provided to your Father whilst he was here with us at Aden Court. I sincerely apologise that you feel the room in which your Father lived in the time that he as with us was not up to standard. Upgrading the furniture and decor of our rooms something that we are actively working on and we thank you for your feedback about this. Once again thank you for your review of our home and for choosing Aden Court to care for your father on his final journey, it was an honour.

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Review from M M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

As a family, we are happy with the care Mum receives at Aden Court.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you for this kind review, we are so very glad you are happy with the care we provide here at Aden Court.

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Review from A O (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

This home is the best place we could have chosen for our mother, and I am confident and grateful that the staff treat her with such care and attention, also humour.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you so much for your kind words, it is our honour to care for your loved one, and it is great to hear you are happy with their care. I will ensure to pass your comments on to the staff team.

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Review from David C (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

The staff are all nice and helpful but are constantly so busy. I just wish they had a bit more time to spend with my mum who is in bed all the time. Sometimes when I get there she looks dishevelled, not had her hair combed, her teeth are next to the bed, not been sterilised overnight and her hearing

aid is also not in, which may sometimes be down to my mum I know. Occasionally the window has been left open blowing cold and one day she only had a sheet on, not a blanket. On that same day, her buzzer wire was on the floor so she couldn't reach it. Sometimes the cleanliness of the toilet in the bathroom isn't as good as it could be. Finally, just wish the staff had time to sit with her to help her with her meals as her sight is quite poor. They all try their best I know but are always so busy, maybe more staff are required.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you for taking the time to do this review. We're so pleased to hear that you are happy with our staff and appreciate your observation that everyone is busy to ensure that all our residents are receiving the healthcare service they rightly expect.
Aden Court staff will constantly encourage independence and try to meet the needs of all our residents.
It's lovely to see consistent engagement from your family, and we appreciate the many visits and contributions you make to her welfare.
Please speak to me, the Home Manager, if you are ever concerned about your family member or the service we deliver.

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Review from Tracey B (Niece of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

The manager and all the staff were amazing when my auntie moved in. My aunt was on end-of-life and died just before Christmas. The staff were so kind and helpful and treated my family with care and respect. I'd definitely recommend this home. The manager was great, and made my aunt's move into Aden

Court, easy. She is a great care home manager.

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Review from F M (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My mum has improved greatly while being at Aden Court however her mental health is not great. I think that now the visitors are allowed back in this could help. I understand that the booking in of visits is necessary however why it has to be done days before is not necessary and can be inconvenient

due to work commitments. Hopefully, now restrictions are easier more activities and entertainment can hopefully happen. If more activities were available she may take part. All the staff are excellent and caring and do their best but are overstretched. The rooms are clean, the food is of a good standard.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you for this review, we wholly appreciate how challenging this time has been with the restrictions on visiting as a result of COVID, and that as restrictions are easing we look forward to when we can introduce a more open visiting process whilst maintaining the safety of our residents in line with Government guideline. Unfortunately, we have a had a vacancy in the Activities department but am happy to inform you that we have recruited a new Activities Coordinator who should be starting in post soon. Please do not hesitate to get in touch with me if you wish to discuss this further.

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Review from D C (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My Mum moved into Aden Court in June 2021; she settled quickly and we noticed a great improvement in her; she was no longer anxious and we could see that she felt safe and comfortable. The staff are lovely, dedicated, caring and my Mum is always complimentary about the care she receives. When we visit,

the staff have always been welcoming and pleased to keep us informed of any updates.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you so much for this review, it is wonderful to hear how happy you are with the care we provide for your loved one.

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Review from Trevor T (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

The home has remained safe for mother all through the pandemic which I am thankful for. My mother is very well looked after by the home, she is 103 years old, in good health and is eating very well. Overall she looks and is very well.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you for your review, it means a great deal to all of the staff to hear that you are happy with the care that we have provided and continue to provide your loved one throughout the pandemic and beyond.

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Review from Julie R (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Mum is happy, well cared for, eats well, enjoys activities and socialising. Speaks highly of the care she receives. All staff do an amazing job. Staff friendly and caring. Mum's quality of life has never been better.

Reply from Holly Latcham, Manager at Aden Court Care Home

Thank you for your review. We're so pleased to hear that you are happy with our staff and that you and your loved one speaks so highly of the care she receives.

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Review from Melanie O (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience

I was very unhappy about the state of my father's room; though clean, furniture falling apart, very dark and couldn't even sell it in a charity shop. I couldn't fault the Entertainment Manager she is amazing and I can tell my father trusts and likes her. But I feel so sad that after all his life my

Dad has worked very hard to give his family a lovely home and ends up in this very below standard room.

Reply from Jackie Brook, Group Sales and Marketing Manager at Aden Court Care Home

Many thanks for taking the time to leave a review for Aden Court Care Home; your feedback is greatly appreciated, and I will most certainly pass your comments on to the team, and particularly the Activity Coordinator.
The staff at Aden Court strive to provide the best care possible for residents and, similarly, accommodation and surroundings.
I'm sorry we haven't met your expectations as yet, we do replace our fixtures and fittings on a planned programme, and I have passed your comments onto the Home Manager, who would welcome the opportunity to chat with you and is usually available.

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