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The home has a homely atmosphere and offer an open visiting policy encouraging family members to become part of everyday care home life.
Good links with the community also strengthen the excellent reputation that the home has.
The team of staff are professional and well trained in their areas of expertise whether nursing, care or ancillary staff.
Care Provided by Hartshead Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees include the contribution from NHS Funded Nursing Care (FNC) £267.68
The price(s) shown are provided by the care home. Contact Hartshead Manor for full pricing details and T&Cs.
Contact Hartshead Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roche Healthcare Ltd
- Private Owned
Person in charge
- Christine Matthews(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Welcome visitors, mealtimes are protected time
Parking
- Free parking is on site
Hartshead Manor Reviews (44)
Hartshead Manor has a Review Score of 9.7 (9.740) out of 10, based on 16 reviews in the last 2 years.
Over all time Hartshead Manor has 44 reviews.
My mother in law as been in Hartshead Manor since April 2021. She is well looked after, well fed and staff are really good with her. Meets all her needs, when she is confused the staff or manager will sit and chat with her.
My mother has advanced dementia and some complex care needs and for the last four years Hartshead Manor has been her home. The staff there are unfailingly caring and compassionate, and queries and concerns are dealt with promptly. The entertainment team work tirelessly for residents.
Thank you for your lovely comments, I have shared your appreciation with everyone, it always good to have feedback from our service users.
Excellent standard of care and support, residents treated with dignity and compassion, staff very well led, clean and tidy, helpful staff, mum seems very happy always clean and well dressed. The staff are always engaging with each individual resident. The home is bright and well led by the support staff
It is wonderful to know we are making a real difference whatever our role in the home. I have shared with the team.
My wife suffers from Parkinson's Disease and Dementia. After looking after her for the past two years and due to her worsening condition I found myself unable to cope. My family and I looked at several local care homes before settling on Hartshead Manor.
At first, she was not happy to be placed in a care home but the staff have been really good with her. I think that she is settling in at last although her worsening condition makes it difficult to assess. I find them extremely kind, considerate and patient. I am kept fully in touch with any problems which may arise together with any updates in her condition. Although I really miss her, I am certain that she is in the best place for us both.
It has been a pleasure and thank you for your positive feedback, it's always appreciated and shared in our team.
My mother has now settled in (February 2023) and she knows the names of the carers who look after her.
The food is hot and fresh at mealtimes and my mother is given ample food throughout the day with hot drinks and snacks. The manager and staff worked very hard to give my mother her favourite foods and also took note of her allergies.
The nurses are kind and helpful and medication is given in a controlled manner but not excessive if not required.
I am very happy with all of the staff at Hartshead Manor and the management for their care of my mother.
Thank you for your lovely comments, please do share anyways you see for us to improve our service, we are always available to listen.
I have experience of care homes, both in a professional and personal capacity. I visited a relative who is a resident at Hartshead Manor. We were warmly greeted by staff, who showed us to my relative's room. The room was spacious and nicely furnished. My relative has settled at Hartshead Manor, largely due to the efforts of the staff, who have listened to her likes and dislikes and acted accordingly. She says the food is excellent and frequent! There are daily activities and outings. Well done, Hartshead Manor.
It is wonderful for us to receive such positive comments and have the hard work of the staff recognised.
I've experienced a total of 3 care homes now for my mother and Hartshead far exceeds the others. Every member of staff is kind and considerate of residents' and visitor needs. Everyone listens and takes the time to help/answer questions. My mother is able to make her own decisions about her daily life here, patient led and I sleep far better knowing she is being taken care of at Hartshead.
Thank you for your lovely comments, from all the team at Hartshead manor
Cannot praise the staff enough. Pleasant, caring, nothing too much trouble.
Thank you from us all, its great to receive such a positive response to our service.
Hartshead Manor has cared for Mum for the last five months after discharge from hospital due to a stroke, which has accelerated her vascular dementia significantly. All staff are very friendly and approachable, and care for Mum has been provided with dignity whilst maintaining her engagement through various activities.
Feedback on our service is always appreciated. Your comments have been shared with the team. Thank you.
The staff are so positive and responsive to all needs and understanding.
We are are always looking to improve our service as a team, so thank you for your comments.
Best care for my wife I could hope for staff always polite and courteous and ready to put your mind at rest more than happy to know my wife is well looked after. Now I am unable to cope with her at home, many thanks to all staff at Hartshead Manor.
I have 30 years of professional experience involving care homes. I’ve also experienced and witnessed the delivery of care to both my parents since 2018 spanning six care homes in total. Four of these were homes I considered to be the best available in our locality. Hartshead Manor, whilst not perfect (don’t be wholly guided by CQC ratings), is the best. Most of the staff are simply outstanding and set the standard the home strive for.
Caring for a fellow dedicated professional was a privilege, Thank you.
She had covid during the first outbreak and the staff nursed her through. She recovered fully. Her mental capacity is now deteriorating, but the staff continue to give her every attention. They are wonderful.
I would never have believed she could settle so well.
For a variety of reasons I have not been able to visit for some time, but the staff have kept in touch and enabled me to keep in touch with her so that her needs are met.
It's a wonderful relief to be able to have the confidence that she is being cared for so well.
Thank you to the staff of Hartshead Manor.
Thank you for your feedback, it is much appreciated to know our service continues to remains effective in these uncertain times
Every staff member we come into contact with are extremely professional, friendly and helpful. I would have no hesitation in recommending Hartshead Manor and would like to take this opportunity to thank them for all they do.
Thank you for your feedback from myself and the team.
Mum has been a resident at Hartshead for over a year, we were very happy with the home and staff. Unfortunately over the last 6 months, standards have changed and the monthly rate has increased? Staff and chefs change regularly and all daily activities have ceased. Very difficult to get through on the phone.
We now employ more support staff to cover all areas, including kitchen and care. This...
Hartshead Manor staff and care are 10/10.
It's been so hard through lockdown and Coronavirus, they always keep you updated on their wellbeing.
My mum has really settled well in the home she loves the staff and the care she receives.
Hopefully, she'll be back home soon but is seriously ill. She was so against being in a care home but has decided when the time comes she would return to the care home for more nursing care because of the care of the staff and how she feels at home there.
The staff always try and accommodate any requests you have like visiting times. She is doing really well at the moment and that's due to the high care she is getting I can't thank them enough for everything they are doing for her.
Thank you for your lovely feedback, it is a pleasure and this means so much to us all.
Unfortunately, the virus has meant I have not been able to enter the building and my partner came in during the virus so is difficult to give a review. But have been happy with what has gone on so far.
Hardly been because of Covid-19.
We are always looking at how best to improve our service, your feedback is important to us in achieving this.
Hartshead Manor had been recommended by previous residents. Clearly, we have not been allowed into the home because of covid but the staff seem friendly and helpful. Mum seems to be very happy there.
Your comments are much appreciated. It's great to know we are making a difference. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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