Manorcroft Nursing Home

158 Old Bank Road, Dewsbury WF12 7AH

Manorcroft is a purpose-built nursing home in Dewsbury specialising in nursing care for older people. Manorcroft provides 24hr nursing care for 40 residents, and welcomes both private and local authority funded residents.

The home offers a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. All bedrooms come with en-suite facilities, telephone-point and internet access.

Public areas of the home, which include a choice of TV or quiet lounges, a family room for more personal gatherings and their own hairdressing salon, are fitted with a loop system for those with hearing difficulties. And in their dining rooms they serve a variety of delicious home-cooked food from daily menus, specially developed by a nutritionist.

Beautiful enclosed gardens provide a pleasant and secure environment to enjoy the outdoors while a daily activity and entertainment programme caters for a range of hobbies and interests.

Group: Silverline Care

Person in charge: Janet Riding (Home Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Manorcroft Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Manorcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Manorcroft Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.595 for Manorcroft Nursing Home is calculated as follows: ( (241 Excellents x 5) + (123 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 378 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Manorcroft Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Manorcroft Nursing Home has a Review Score of 9.6 (9.595) from 32 Reviews


Average Ratings

  • Excellent
    20
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorcroft Nursing Home?

  • Extremely LIKELY
    29
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorcroft Nursing Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    10
  • Daughter-in-law of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

My mother was only at Manorcroft Nursing Home a very short time before she passed away. Prior to her stay, she had been, unfortunately, in the hospital a long period. I only wish she had been at Manorcroft Nursing Home.

The care, consideration, dignity and real LOVE gave to my mother was exemplary, absolutely beyond the call of duty. Every member of staff from management down to housekeeping was wonderful. I cannot fault them at all and would recommend the home to anybody. Absolutely A1.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Janet Riding, Home Manager at Manorcroft Nursing Home responded to this review on 14 May 2018:

Thank you so much, Jane, for your review and high praise. It was a pleasure to know you and your Mum. Our only wish was for your lovely Mum to have been with us for longer.

Very friendly staff and always someone available. Brother in Law is very happy here.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care my mother has received has been exemplary and given me great peace of mind that she is in a safe and caring environment.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Colin Inglis, COO at Manorcroft Nursing Home responded to this review on 10 Jan 2018:

Thank you for your review and we are pleased that mother is being well cared for at Manorcroft.

Manorcroft Nursing Home is a loving, caring, friendly place. The staff are brilliant. My mother is so happy here. We have no worries as she is well looked after and I don't have any concerns what so ever about her well being.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Colin Inglis, C O O at Manorcroft Nursing Home responded to this review on 07 Nov 2017:

Thank you for your kind words and posting this review. I spoke to your mother on my last visit and she was positive also about the care that she receives by the staff team.

My mother had stayed in Manorcroft Nursing Home from September 2015 - February 2017. I can say that all the staff, the management team et al were exemplary in their work ethics. The manager went out of his way to accommodate my Mom's dietary needs and other needs too. He is an excellent care home manager. The facilities are very good and everyone is friendly, cheerful and can't do enough for your loved ones. Even the ladies that worked temporarily were good. And the cleaners and laundry ladies were super in their attitude to work as all staff.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 08 Aug 2017:

Many thanks for your kind feedback. I'm delighted you were so happy with your mother's care at Manorcroft.

The whole family cannot fault Manorcroft. The staff are the best asset - they are angels, amazing, lovely people. They made my mum's final months a great comfort to the family, knowing she was loved and well looked after.
The family will miss the visits and seeing and chatting to all the staff who looked after my mum.
They became our family during the time my mum was with them.
God bless them all and they have much love and respect from all of us.
The home itself is great, nice rooms, good food, great entertainment, easily accessible with good car parking, quiet location with easy access to the nearby park.
Thank you all.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Neil Booth, Registered Home Manager at Manorcroft Nursing Home responded to this review on 29 Jun 2017:

Sincere thanks for your kind words and I will pass your comments onto the whole team.

First class care and attention throughout. Patient was happy and content. All needs were caringly supplied by first class staff.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Neil Booth, Home Manager at Manorcroft Nursing Home responded to this review on 26 Jun 2017:

Many thanks for your kind words and I will pass onto the staff at Manaorcorft.

A huge thank you to all at Manorcroft. The quality of care was superb and everyone is friendly and helpful. Mum was there for her last 15 months and she could not have been in better hands. Many thanks.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Neil Booth, Registered Home Manager at Manorcroft Nursing Home responded to this review on 22 Jun 2017:

Many thanks for your kind words and I will feed back your review to all the staff at Manorcorft

My father was in Manorcroft for seven months during that time the care he received was excellent. The management was very professional. They always had time to discuss my father and any difficulties he had and would always follow through any recommendations. The staff and carers were always well mannered and smart. The room always clean. The food which was served to my father was good and varied. In all, I would recommend this nursing home to anyone.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

From the first time we visited Manorcroft Care Home, we were impressed by the professional approach and caring nature of all the staff and the support they gave to both my father and the whole family.

The home is clean, the food is excellent and the rooms are of a good size and well maintained.

Whilst my father only stayed a short while at Manorcroft, I would not hesitate to recommend it to others looking for a caring, safer environment.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Neil Booth, Registered Home Manager at Manorcroft Nursing Home responded to this review on 29 Mar 2017:

Many thanks for your wonderful comments and I will pass this onto all the staff at Manorcroft.

Mum was unable to care for herself and Manorcroft Nursing Home has become a home from home. She is well cared for. All her needs looked after and the staff are all friendly, caring and approachable. I would recommend this care home to anyone.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Overall a very happy caring care home. The staff are very helpful and fun loving which helps our resident. The activities lady is very good.

How likely would you be to recommend Manorcroft Nursing Home? Likely

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Average Rating:   4 out of 5

Neil Booth, Home Manager at Manorcroft Nursing Home responded to this review on 10 Jan 2017:

Many thanks for the review really nice to hear and I will pass onto the staff and activities team.

Agency staff can be very rude not speaking! I don't always get out of bed everyday especially on a weekend. I should get out daily for one to one and a half hours. Food is very good and lots of it. The staff are very friendly and always helpful, my room has become very cluttered with pads/dressings etc.

How likely would you be to recommend Manorcroft Nursing Home? Likely

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Average Rating:   4.4 out of 5

Neil Booth, Registered Home Manager at Manorcroft Nursing Home responded to this review on 11 Jan 2017:

Many thanks for the review, the home now has the full staff quota in place and agency significantly reduced, we have now removed all clutter and have a daily plan in place to respond to your daily needs, this has been shared with all the staff and you review is very much appreciated.

Very pleased overall, nice friendly staff. Lovely rooms and my mother is well looked after.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Neil Booth, Registered home manager at Manorcroft Nursing Home responded to this review on 10 Jan 2017:

Thanks very much for the wonderful review.

I feel that there has been staffing issues at Manorcroft Nursing Home in the last 3 - 4 months nursing staff have left and not sure if all have been replaced. The staff structure seems to have changed and I don't think it is for the better. The one thing that has always been outstanding is the staff at Manorcroft Home and I hope this will not change. My mother-in-law's bedroom now looks like a store room?

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Neil Booth, Registerd Home Manager at Manorcroft Nursing Home responded to this review on 11 Jan 2017:

Many thanks for your review, there has been a few staff changes but are now fully staffed with very experienced staff throughout the home, the issues with storage have now been resolved and we really appreciate your valued opinion. Please do continue to feedback your comments which are highly valued.

My mother has been in Manorcroft about 6 weeks now and I can't fault the care and attention given to her. The care home is clean and very presentable. The meals are excellent and entertainment provided is very good. Overall I would recommend Manorcroft to anyone who is looking for a care/nursing home.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Neil Booth, Home Manager at Manorcroft Nursing Home responded to this review on 09 Jan 2017:

Thank you very much for the kind review and a wonderful review to share with the staff at Manorcroft.

Seems fair. No complaints whatsoever regarding the staff, cleanliness or overall appearance of the home.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 03 Jan 2017:

Thank you for your feedback.

Very happy with this care home mum seems very comfortable and cared for. The staff are long and they are like an extended family. If she could thank them I know she would. I would recommend it to anyone in our situation, it is not a modern home but that is what it is a cosy home and caring.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 16 Dec 2016:

Thank you for your feedback.

On our very first visit, we were greeted extremely cordially and shown around the home. We were able to look at all the facilities and ask questions. Residents queries were dealt with most sympathetically, gently, and in a very caring and understanding manner. I quickly formed the impression that this was a place which would cater for all my friend's needs in a dignified and respectful manner. My friend died yesterday and the help and understanding which I received was outstanding. I cannot thank the staff enough for their many acts of kindness.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 19 Oct 2016:

Thank you for your feedback and I'm pleased to hear you were so happy with the team and care provided to your friend at Manorcroft.

All staff doing the best they can for dad. Safety mats/buzzer in place. Getting washed/dressed when right for dad. Nightly baths to help him sleep. Compassionate staff.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 31 May 2016:

Thank you for your feedback.

The care given to both mum and dad has been very good. Dad was very poorly when he came to Manorcroft in November. He was looked after very well by everyone.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 31 May 2016:

Thank you for your feedback.

Very good and very expensive! Very helpful staff.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 31 May 2016:

Thank you for your feedback. I'm pleased to hear you are happy with the staff and care provided at Manorcroft. We seek to offer all our residents and their families value for money whilst providing high quality care.

When it became necessary for my mother to have 24 hour care in a nursing home it was a difficult time. We felt guilty, anxious and fearful as a family, mother was very ill and the services we had were inadequate.

The manager of Manorcroft Care Home was very empathetic to me (I'm an Registered General Nurse) and understood the emotional trauma.
The staff, both registered and unqualified were kind, understanding and patient with all our questions and anxieties. They took great care of my mother, nothing was too much, they were compassionate, sincere and maintained my mum's dignity always.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 25 May 2016:

Thank you very much for your kind feedback.

My parents have just moved to Manorcroft. The home has been very accommodating in letting us decorate their rooms to make them as homely as possible. Within just one week we notice a big difference in the way their nursing needs have been addressed compared to their previous homes. Staff are all very friendly and welcoming and there is a really nice atmosphere at Manorcroft.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 09 May 2016:

Thank you for your feedback. I'm delighted to hear your parents are settling in to Manorcroft and you are pleased with their care.

We visited our family member who was admitted to Manorcroft for respite care. Having visited other homes that smelt strongly of urine e.tc. it was a lovely surprise to visit on that smelt fresh and clean. The staff were lovely and very helpful. Our relative feels safe, comfortable and happy. She also told us the manager was a wonderful and caring young man who really put her at ease. We left feeling much less concerned about her. Thank you Manorcroft.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 19 Feb 2016:

Thank you for your feedback. I'm pleased to hear you have peace of mind and are happy with your relative's care at Manorcroft.

My mum in law has only been in this home a few weeks. She is happy and is eating well. She likes all the staff and family feel the same way. They are always very friendly and are caring. All in all we are very pleased with the care mum receives from this home.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 19 Jan 2016:

Thank you for your feedback. I'm delighted to hear your mother in law is happy at Manorcroft.

Everybody very helpful and caring. It was very nice when we had our 50th Wedding Anniversary. I was invited for my dinner and also I had Christmas day there.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 18 Jan 2016:

Thank you for your feedback.

I like it here.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 18 Jan 2016:

Thank you for your feedback. I'm pleased to hear you are happy at Manorcroft.

My mother 92½ has been here for nearly two years. The care, support provided has been excellent. I try to visit most days, but on the days I cant make it I have no issues/worries.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 18 Jan 2016:

Thank you for your feedback. I'm pleased to hear you are happy with your mother's care.

Friendly, caring staff. New manager settling in well and making improvements already.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 09 Dec 2015:

Thank you for your feedback. I'm delighted to hear your positive comments on the new Home Manager.

Our mum was resident in Manorcroft for five months and was extremely happy . She was well cared for and comfortable in the time she was there. Although the staff were always very busy they were friendly and caring. It was reassuring to know that she was safe.

How likely would you be to recommend Manorcroft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Grandma was in Manorcroft for a short while whilst waiting for a place in another home to come up, I felt that the newer staff seemed nicer and more up-to-date with new approach to person centred care, but the older staff were complacent and in a rush to get done to take a break, I felt that they were understaffed and running around.
I found grandmas care lacked time and effort as there was stress in the air, one day I came and all I heard in 2hours was a girl shouting commands down the corridor and making derogatory comments to the other staff if they didn't do what she asked, saying she had " been there years and she'll have them sacked". And when questioned about grandma's care seemed to get stroppy as if we shouldn't have been questioning her.
All in all the place wasn't bad but the staffing situation needed a overhaul.

How likely would you be to recommend Manorcroft Nursing Home? Neither Unlikely or Likely

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Average Rating:   3.2 out of 5

Rachel Dryden, CEO at Manorcroft Nursing Home responded to this review on 02 Oct 2015:

Thank you for your feedback. We take our responsibility for providing high quality care very seriously and are disappointed to hear some of our staff did not meet our high standards on this occasion. We are following up with the local team to ensure these issues are addressed appropriately. Please do not hesitate to get in touch if you would like to discuss your feedback further.

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