Southfield Court Care Home has a Review Score of 9.5 (9.498) out of 10, based on 8 reviews in the last 2 years. Over all time Southfield Court Care Home has 51 reviews.
Overall Experience
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25
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2
Date Published
51
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43
Reviewer Connection to Southfield Court Care Home
20
7
6
3
3
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3
1
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1
Total of 51, showing 21-40
Review from Anna P (Wife of Resident) published on 9 November 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I am happy with the care of my husband.
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Review from Rachael P (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
We moved Mum from a different care home due to some concerns. It was the best decision, only regret was not done sooner. The transition was smooth, and the service was fantastic. Mum settled amazing and seems so much happier. The staff are amazing, friendly and always available. The activities Mum has
really embraced and loves her dancing and flower arranging. Information and communication are very good, and we love to see Mum in person, but also on Facebook doing her dancing and looking so happy. The rooms are basic, but all she needs is there, and they are spotless. Mum dementia is quite severe now, but we are happy she is in the right place.
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Review from Lynda S (Niece of Resident) published on 17 August 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
My aunt was in a hospice and it was suggested that as they had stabilised her - she was at end of life care - that she be moved to a care home and this is one of the ones they gave us information on. We were extremely concerned about this and we had every right to be. The whole experience of palliative
care at this place was abysmal and non-existent. The place smelled of urine, the rooms were dirty and dismal. How do they have a good CQC rating? She was left alone being sick, was reprimanded by staff when she asked for something to help her sleep - she was given a tray of food and drink and left - she had no strength to feed herself, the food they offered to a dignified lady with a colon tumour and who was on purified food was a piece of pork pie and a banana. Other residents were walking into her room, helping themselves to her belongings. She went downhill and we moved her home at her request - where she sadly passed away - what a state she was in by the time we got her home!
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Lynda, for your feedback. We appreciate you taking the time to share your views. All of our staff at Southfield Court are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.
Our team are experienced in caring for residents requiring end of life care and work with the doctor and hospice team to ensure they receive the care and support required. We appreciate all feedback we receive as this allows us to improve our service for residents and their families, so we have shared and discussed your concerns with the rest of our team.
We sincerely apologise that your experience was so distressing, and offer our deepest condolences to you and your family on the passing of your aunt. If you would like to discuss anything more, please reach out to us at the home.
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Review from Maria F (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Friendly, caring staff in a warm, homely environment.
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Review from Richard H (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
So well looked after. So much care... thank you.
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Review from C L (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I recently asked my father if he was happy there, and he said he was. The staff have clearly built a positive relationship with my father, and he is fond of many of the staff. I noted respect and dignity towards other residents as we walked past them. It seemed like needs were met. My father looked
well cared for and seemed relaxed at Southfield.
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Review from I P (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Southfield Court has provided my dad with excellent care. They have shown us that my dad is looked after with true care and compassion, and have been excellent with keeping us up to date with everything that goes on around his health and care. Staff have been lovely with us, and we look forward to seeing
and speaking with them during our visits. The room is clean and tidy, and other residents look happy and settled.
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Review from C C (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have been very impressed with the care given at Southfield Court. Staff have really supported my Dad and provided the care that he requires. There are also numerous entertainment activities to keep them occupied. I feel that the carers are really interested in and do their best to properly care for
my Dad, so much that he has shown improvement whilst being a resident here. Thank you all so much!
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Review from Tracey B (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has Alzheimer's and she has been in care for over 10-years. She received fantastic care from Southfield court during this time. I know during this difficult time that she is happy and cared for, and I have had regular contact phone with staff. Nothing has been too much trouble, and for that,
I am so grateful, its means that it's one less thing to worry about. Vaccination has now taken place for Mum and me, so hopefully, we can very soon get back to normal. Thank you to all staff for making Mums life bearable for the last year.
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Review from G E (Resident) published on 4 February 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been happy from day one. Staff are very kind and the new manager is kind.
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Review from C M (Wife of Resident) published on 25 September 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I had a garden visit with my husband. It was very good to see him and that he was being well looked after. He looked happy. I haven't been inside the home since March so it's difficult to rate some of the options.
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Review from Robert B (Husband of Resident) published on 29 July 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff really do care and are aware of residents' needs and requirements, therefore providing a relaxed pleasant environment. The menu provided is varied and provided to a high standard. At times it is based on one of the journeys that the home undertakes as one of the activities for the residents.
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Review from Tracey S (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
My mum moved in just before the Covid lockdown. The care she had received has been fantastic, enabling her to settle in very quickly. The staff have taken the time to really get to know mum. They keep us regularly updated via the social media group and are so friendly and helpful whenever I call. Knowing
that she is so well looked after, gives peace of mind to me and my family. Thank you!
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Tracey, for letting us know how we are doing at Southfield Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we look forward to seeing you again soon.
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Review from Kathryn S (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
Over the past three weeks, through such difficult times of the Coronavirus outbreak internationally, I cannot fault Southfield and its carers. I am not able to see my dad, which is heartbreaking but seeing him through a window on my daily walk, I know he is being well looked after and kept clean. The
carers and all who work there and that I have met genuinely care for dad and make sure his needs are met. I’d love to mention names to give thanks and praise. I certainly will be clapping for you all. Thank you and keep going.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Kathryn, for your wonderful feedback about our home.
The care and wellbeing of every resident is always our priority - and even more so during these challenging times. We greatly appreciate your feedback and kind comments about our team. Take care; we look forward to seeing you again soon.
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Review from Jennifer F (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report
Overall Experience4.0 out of 5
Just spent Christmas Day with my mam.
The staff were brilliant, they served a fabulous lunch to residents, and us as a family, all went above and beyond to make it special for all.
Thank you, ladies.
Big thank you to the guys in the kitchen, fabulous meal
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Jennifer, for letting us know how we are doing at Southfield Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are thrilled you and your family had a wonderful Christmas in our home, and wish you all the best for the New Year.
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Review from Neil C (Son of Resident) published on 17 December 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My Dad has just ended his life in this home. I am not "allowed" to name the people who have been absolutely outstanding in seeing my Dad out, pain-free. This is a shame. You should be recognised. Thank you so much.
Reply from Olivia Shields, Marketing Assistant at Southfield Court Care Home
Thank you, Neil, for your feedback and for taking the time to share your experience at Southfield Court Care Home. We are so sorry to hear about your Dad but pleased you felt he received great care and hope that his time at our home did see some friendships flourish, especially with the care team. If you wish to recognise these outstanding members of staff, you are welcome to submit a ROCK award nomination on our website here: https://www.fshc.co.uk/about-us/rock-awards/. Have a wonderful day.
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Review from Nicola R (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff always friendly and helpful.
Mum seems settled and happy in her care and surroundings.
As a family, we are reassured mum is safe and her needs are met.
Reply from Ronnie Cavanagh, Marketing at Southfield Court Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Southfield Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Carol B (Relative of Resident) published on 11 April 2018
Submitted via Website • Report
Overall Experience4.0 out of 5
Southfield Court is now a nice well-presented home, staff are kind and friendly and work hard. The new management team are friendly and approachable and have made huge improvements since starting in 2016.
The home has been nicely decorated and new furniture added, the garden is being done for summer
and activities planned for residents and relatives.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Southfield Court Care Home
Thank you, Carol, for your wonderful feedback about Southfield Court Care Home. We are pleased to hear it has been so positive. We hope to see you again soon. Have a great day.
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Review from Maureen J (Niece of Resident) published on 1 December 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have seen a great improvement at the care home over the time I have been visiting. I must congratulate the management in their time and effort to make a better more efficient and happier place for the residents.
The carers have a difficult task at times in their working day and I find that the
majority of them are worth their weight in gold. There is an activity team who work well with the residents, the medical team are always available to talk to about your worries. The only negative I have is the food. It could do with improvement. Other than that Southfield Court is a wonderful dementia care home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Southfield Court Care Home
Thank you, Maureen, for your comments about your recent experience at Southfield Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We appreciate all your comments and always see feedback as an opportunity to improve the services we provide. Thank you once again. Take care!
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Review from Doreen and Carol (Wife of Resident) published on 18 April 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was here for 2 1/2 weeks. The care he received was 5*, the carers are all lovely and do care for the residents wonderfully. There is always some interaction going on it may be one to one or in a group. The residents are offered drinks hourly and something to eat like a piece of cake or biscuit.
The motto of the home is they do not live in our workplace we work in their home, and you see this every day. My husband's room was big spacious and light with a view over the front of the home. My husband passed away here, but the care he had I could not have asked for any better. Everyone from the cook to the home manager could not have done any more for him.They ensured he was pain free and he died with dignity. I stayed with him day and night for the final 3 days, ithe staff couldn't do enough for me. Would I recommend this care home YES I would 100%. It is everything I was looking for. The home is clean spacious, calming and no smell. All the staff are lovely they all care.
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Current Review Score: 9.5 (9.498)
Overview of Review Score
The Review Score of 9.5 (9.498) out of 10 for Southfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Southfield Court Care Home is calculated as follows:
(
(80 Excellents x 5)
+
(7 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 88 Ratings = 4.898
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Southfield Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
= 3.8
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Kelly has worked in the Health and Social Care Sector since she was 19 years old and cannot see herself doing anything different. She began as a care assistant in a nursing home. Since then, she has progressed from Care Assistant to Senior Care Assistant, to Deputy Manager and now Home Manager. Kelly received a long service award at her previous home, which she worked at for 12 years. She has also been told by a professional that ‘every home needs a Kelly’ which she is very proud of. Outside of work, Kelly loves exploring the outdoors with her two dogs. She also has a keen interest in photography. Words of encouragement from Kelly for someone looking for the right care home would be: “I would say do the research. Look into the care rather than the cosmetics.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southfield Court Care Home to verify any information. View our terms and conditions. Southfield Court Care Home has an Enhanced Service - more info.
