Southfield Court Care Home

Big thank you to the guys in the kitchen, fabulous meal

My Dad has just ended his life in this home. I am not "allowed" to name the people who have been absolutely outstanding in seeing my Dad out, pain-free. This is a shame. You should be recognised. Thank you so much.

As a family, we are reassured mum is safe and her needs are met.

The home has been nicely decorated and new furniture added, the garden is being done for summer and activities planned for residents and relatives.

I have seen a great improvement at the care home over the time I have been visiting. I must congratulate the management in their time and effort to make a better more efficient and happier place for the residents.

The carers have a difficult task at times in their working day and I find that the majority of them are worth their weight in gold. There is an activity team who work well with the residents, the medical team are always available to talk to about your worries. The only negative I have is the food. It could do with improvement. Other than that Southfield Court is a wonderful dementia care home.

My husband was here for 2 1/2 weeks. The care he received was 5*, the carers are all lovely and do care for the residents wonderfully. There is always some interaction going on it may be one to one or in a group. The residents are offered drinks hourly and something to eat like a piece of cake or biscuit. The motto of the home is they do not live in our workplace we work in their home, and you see this every day. My husband's room was big spacious and light with a view over the front of the home. My husband passed away here, but the care he had I could not have asked for any better. Everyone from the cook to the home manager could not have done any more for him.They ensured he was pain free and he died with dignity. I stayed with him day and night for the final 3 days, ithe staff couldn't do enough for me. Would I recommend this care home YES I would 100%. It is everything I was looking for. The home is clean spacious, calming and no smell. All the staff are lovely they all care.

The staff have a very good understanding of dad's complex, unpredictable behaviour. He has settled well in this environment and I do think this has a lot to do with how the staff handle him.

The staff are extremely caring. The nurse is always on hand to provide any information I require regarding my husband. Nothing is too much trouble and the management are extremely keen to ensure that continuous good care is provided.

Placing your loved one in a care home is a truly horrendous experience. Over the last 10 months, I have seen a marked improvement in the home. There is still lots to do i.e Outside grounds, outside recreational area. I hope that these are on the agenda so that residents can spend time outside and remain safe? The staff try their best in very challenging situations. Their training has resulted in better understanding of dementia - may that continue, knowledge of the disease is paramount in their care.

My mother has been a resident in Southfield Court for over two years. During this period the home has experienced several changes of management. However, over the last 6 months, there has been a real improvement. My mother is content and well cared for by a dedicated and caring team. Recent whole staff training has impacted well on the experience. Any issues that we have had have been addressed quickly and effectively. I trust the home to care for my mother, I feel well supported by the Southfield Court.

Any concerns I've had have been dealt with quickly and modified.

Staff always there to help, treated my mum with care and compassion. Did everything they could to make her comfortable. Explained mum's treatment she was receiving for medical conditions, if they had any concerns they would ring me and let me know. Showed respect when mum passed and let us spend as much time as we wanted to before making arrangements to have her moved to the funeral home.

All the staff at Southfield Court are friendly and helpful. My father came to Southfield just after the new manager. She and her deputy are both trying to improve the decoration and facilities in the home as well as the day to day running, they are also replacing equipment, furniture etc needed. All the nurses and carers are very caring and supportive to my father and our family. They care very much about my father's health and well-being, involving us in the planning of his care, helping him settle, making him feel at home. When they feel it necessary they involve specialist nurses, dieticians etc to help with his care. They never make you feel your concern is not relevant or important to them. The housekeeper and her team all do their best to keep the home clean and the resident's clothes washed. (Jumpers can be a problem as in all care homes). The cooks and their assistants provide a varied menu which they are happy to adjust when needed, my father sometimes needs a soft puree. The activities staff are trying very hard to involve families and provide suitable activities for the residents variable abilities. The home have a meeting each month for relatives to support each other and to update them with news about the home.

My friend has been at the home for a few years now. I visit often. Whenever I visit all the staff are caring and compassionate. I feel the latest poor CQC report was not a true reflection of the home. Since new management have been in we have seen a positive turnaround in the decor of the home and in staffing numbers and staff morale. I have also noticed the grounds are looking so much better. Overall I think this is a nice home where people living here are treated with respect and it feels like a home from home.

The staff are always kind and very caring to my husband. I tend to visit every day, late in the evening when there aren't other visitors there. I have never seen or heard anything that should concern me. All residents are given the greatest respect and most of all dignity. The staff work extremely hard in a thankless job. The general feeling of the home is relaxed, happy and the residents are pretty much allowed to do as they like, just as if they were at home.

The home is currently being re decorated and staff are under going a lot of training. I have high hopes that the home will be improved hugely and it is very nice to see.

I am writing with reference to the home my dad has been in since Oct 2015 and was also in earlier in 2015, I feel that the standard of care does need improving. There does not seem to be the right amount of staff to deal with the amount of patients, some dealing with severe illness. I have never seen the new manager at any time I have visited my father. Sometimes he is sat in dirty clothes which is not good for the persons dignity. Some staff are caring but a lot are not and doesn't seem right for the job. I would like to point out that one nurse on the top floor always exceeds to help and is a credit to the home and needs full recognition for all her time working long hours.