Halcyon Court

Cliff Road, Headingley, Leeds LS6 2EZ
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9.6 64 Reviews
  • Halcyon Court, Leeds
Anchor’s Halcyon Court care home enjoys a quiet location in Headingley. It provides quality care and pleasant facilities within a comfortable and relaxing environment. The home has achieved Veteran Friendly Framework (VFF) accreditation and is proud to be able to care for veterans.

The home benefits from good road and public transport links, as well as local shops and amenities the suburb has to offer. The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Residents receive detailed care plans to ensure their individual health and care needs are continually met. Anchor takes pride in the dementia care it provides and offers on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care for the over 55s. Anchor strives to provide high-quality care and surpass expectations by reinvesting the money it makes back into its properties and services.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1170
  • Self-Funded Residential Dementia Care: from £1170
  • RESPITE Self-Funded Residential Care: from £1170
  • RESPITE Self-Funded Residential Dementia Care: from £1170

Colleagues at Halcyon Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Halcyon Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Andrea Gibson (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Halcyon Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Halcyon Court.

Parking

  • Onsite parking is available, including disabled spaces.

Halcyon Court Reviews (64)

Total of 64, showing 41-60
9.6

Halcyon Court has a Review Score of 9.6 (9.624) out of 10, based on 33 reviews in the last 2 years. Over all time Halcyon Court has 64 reviews.

Overall Experience

  • 41
  • 18
  • 3
  • 0
  • 2

Date Published

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Review from Philip G (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff seem to spend time with the residents and treat them like friends.

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Review from Brian S (Brother of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is safe in the home and well looked after.

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Review from K L (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum went to Halcyon Court after a stay in hospital. The staff at the home were accommodating and friendly, she really enjoyed her stay there. We were not sure if Mum would need to stay in care after her fall but the staff at this home helped her to get back on her feet and she has managed to go home.
Thank you, everyone.

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Review from Mavis R (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very, very welcoming to all. Staff wonderful.

Reply from Kala Jessop, Manager at Halcyon Court

Thank you for taking the time to review Halcyon Court and I let our team know your kind comments. We have discussed your feedback and we will continue to listen to make sure that all aspects of living with us are to your satisfaction.

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Review from June T (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot fault the care our mum received at Halcyon court.
The staff are absolutely wonderful, nothing is too much trouble. The pandemic caused a lot of disruption but we have always been informed promptly if Mum had the doctor or was ill.
Her last 4 weeks were particularly upsetting
for us as a family and for the staff. Mum had decided she wanted to spend her final days there... she was treated with dignity at every point.
We were also looked after as we sat with Mum, tea, biscuits and breakfast on occasions.
So pleased Mum was there.
Thank you, everyone.

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Review from Ann C (Niece of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt became a resident of Halcyon Court during the pandemic therefore a pre-visit to the home prior to residency was not possible. However, I must say that the care that my aunt has received has been very good. Other professional organisations have formed a large part of the care provided due to
specialist needs but apart from this the carers at Halcyon have been very kind and caring and have always provided a good caring service at all times.
I have not been inside the home yet but I have no qualms about the environment as my aunt is very happy and seems to get on well with everyone. Whenever I speak to my aunt she always says she's very happy where she is and the staff are lovely.
I am looking forward to the home returning to normal and the activities that I understand to have taken place before the pandemic soon return.
Well done everyone! Thank you.

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Review from Christine D (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first care home my mother has been in and I have found it to be excellent in the care she has received. The manager and her team have been understanding of Mum's needs at this difficult time, getting her vaccinations sorted and caring for her.
The team leaders and carers have been great.
Also, finances etc are sorted out in a very professional manner.
All the team have been excellent with me. Also, the receptionist always ensures I speak to Mum when I ring her.
Mum seems happy and always looks very clean and tidy. She has improved over time. Please remember I can't get into the home only the day room so don't really know the geography. I can see Mum's room from outside as she is on ground level. Looks very clean and tidy.

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Review from Alistair P (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Halcyon Court for over 3 years now and it has been a wholly positive experience.
The staff there are excellent and the home has a very low turnover - Mum has had the same keyworker throughout her stay. Communication is really good and I'm always notified immediately
of any problems that may occur. Reviews happen frequently and I'm always invited to contribute to them.
Accommodation and lounge areas are to a really high standard, and mum loves the food. The menu always has 2 or 3 choices for each meal, and there are snacks and drinks on hand throughout the day.
Prior to Covid, there were always lots of activities within the home, and various entertainers would go in throughout the week. It would be nice for more opportunities for external activities for residents post-Covid - trips to the cinema for example.
Throughout her time at Halcyon, mum has done really well and enjoyed an excellent standard of care.

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Review from Reg R (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just become a resident and due to covid, we are unable to do the tour of the home before she moved in.
My first impressions were that it was well managed and totally organised. Well, I was right.
Everyone I have spoken to have been most helpful and polite, just what you want at this time
of change for your mum.
Mum loves the place, she quickly made new friends which was an added bonus. She raves about the meals and everything else that happens there.
A big thank you to the Manager and the rest of the team, keep up the great work.

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Review from Valerie R (Wife of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant man rung me to ask what I thought of the home and if I had any grievances? I told him about the items that go missing! But nothing has altered. Also, I have been waiting now for nearly two years for another room, without the toilet but not been able to have one. But I am glad he is in
Halcyon Court because the carers are fantastic.

Reply from Kala Jessop, Manager at Halcyon Court

Thank you for taking the time to review Halcyon Court, and we are pleased that you rate our care/support as excellent. We have discussed your concerns with you and understand that you are now satisfied with our response. We remain happy to discuss all aspects of care that we provided.

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Review from D S (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the staff and care that my husband receives from Halcyon Court. He is from a Caribbean background and the staff have been keen to learn about his needs and cultural needs too.
On 26th December 2019, my husband went missing from the home, the staff on duty were very professional
and caring and followed all procedures and my husband was returned safe and sound. The staff reviewed the incident and took action.

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Review from Victoria A (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. So helpful, good food. Mum has amazing care and a lovely home all around.

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Review from Christine G (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being here. I think the staff are very nice and the meals are ok. The room is kept clean. I've been here just over 6 years and enjoy myself. I can do as I please and come and go when I want.

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Review from Jayne L (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my dad I am really pleased with all the staff who work there re- care, kindness, politeness, cleanliness and helpful I could go on. I know my dad is in good hands and if any issues we are always informed.

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Review from Mike H (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halcyon Court is an excellent care home for my elderly mother. The staff are outstanding in the work they do and the high level of care of my mother. They have adapted for her care needs as they develop. We live abroad and are not able to be in the UK as much as we would wish but we have grown to trust
and have a high degree of confidence in Halcyon Court, their staff and their care. A good-humoured, professional, sensitive and attentive team.

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Review from B B (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Halcyon Court provides good care for their residents. However, certain elements need attention. Cleaning:- resident's rooms are not thoroughly cleaned. Their toilets need better attention. Repairs:- rooms/toilets need decorating. Training for new staff:- new staff can't make a bed correctly and don't
know how to dress the resident. Washing: - the clothes are lost, not ironed and not put away carefully (just pushed in the drawers/wardrobe).

Reply from Mishel Ingle, District Manager at Halcyon Court

Thank you for taking the time to review Halcyon Court and we are pleased that you are likely to recommend our home. We have robust in-house programmes of maintenance, housekeeping and training which are regularly reviewed. However, we have noted your comments.

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Review from Jacqueline S (Friend of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the care for my friend who had respite care in the dementia section. The room was spartan and far from clean as was the bathroom next door. The bathroom was not en-suite as advertised ("71 rooms 71 en-suite"). Very little stimulation for residents and it gives the appearance of
being understaffed.

Reply from Mishel Ingle, District Manager at Halcyon Court

Thank you for your feedback regarding Halcyon Court and we are sorry that you were disappointed with the care provided. We work hard to resolve any issues as soon as we are made aware of them and endeavour to provide the highest standards of care, cleanliness and activities for our residents at all times.

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Review from H S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Halcyon Court are caring and responsive. Mum was unhappy at having to move into residential after becoming too frail to live at home.
Staff have taken time to talk to Mum and get to know her.
They have kept to her routine and made sure she has food choices she likes.
Any concerns have
been promptly and efficiently attended to by the manager.
Within two weeks Mum is happy and feels safe.

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Review from J M (Friend of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional yet very caring towards our friend. Could deal with his foibles and strange habits. Staff were friendly and welcoming.


He returned from the hospital under continuing care - end of life, for his last 7 days and was cared for with love, concern and respect. He was comfortable, clean

and treated with so much concern.


Cannot praise care too highly.

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Review from Janet S (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be very settled at Halcyon Court. She loves the food and the staff seem to genuinely care about the residents - my mum says they would do anything for you. Her room is lovely and cleaned regularly. She has a group of friends and enjoys some of the activities. It is very easy to communicate
with management - they are approachable and friendly. My mum doesn't shower or change her clothes as often as we would like but that could be down to her not wanting to and I appreciate the staff's hard work and are short of time.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Halcyon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Halcyon Court is calculated as follows: ( (277 Excellents x 5) + (78 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 380 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halcyon Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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