They went out of their way to look after him, which was genuine care.
P T (Nephew of Resident)
The staff on the day were very professional, caring and helpful. Couldn't expect anymore.
C S (Great-grandson of Resident)
The staff went out of their way to help celebrate my grandmother's 100th birthday,
Dave T (Grandson of Resident)
Colleagues at Halcyon Court will be happy to discuss our weekly fees with you and what our fees include.
These prices are only a guideline, please contact Halcyon Court to find out the exact price for your requirements.
Visitors are welcome at Halcyon Court.
Onsite parking is available, including disabled spaces.
Halcyon Court has a Review Score of 9.6 (9.624) out of 10, based on 33 reviews in the last 2 years. Over all time Halcyon Court has 64 reviews.
Review from B P (Resident) assisted by family/friend published on 14 July 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Son of Resident) published on 20 March 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda M (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Son of Resident) published on 4 November 2016
Submitted via Postal Card •
Report
Reply from Kairen Horner, District Manager at Halcyon Court
Thank you for your comments; we welcome feedback and always use it to improve the service we provide. Our regular staff can often help out when there is staff sickness and we also have dedicated bank staff who will step in and cover when needed. I understand that recently, there was an unusual situation whereby several staff were sick at short notice and it took some time to arrange full cover. Due to room vacancies, staffing levels were adequate but we accept that this made staff extremely busy. This was an exceptional circumstance but in light of this occurrence, we are currently recruiting more bank staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.624) out of 10 for Halcyon Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.624 for Halcyon Court is calculated as follows: ( (277 Excellents x 5) + (78 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 380 Ratings = 4.624
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Halcyon Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halcyon Court to verify any information. View our terms and conditions. Halcyon Court has an Enhanced Service - more info.