Ghyll Royd Care Home

New Ghyll Royd, Guiseley, Leeds LS20 9LT
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9.8 74 Reviews
  • Ghyll Royd Care Home, Leeds
Ghyll Royd is located in the semi-rural area of Guiseley, near Ilkley and Otley. It is a purpose-built home which has been designed to the highest specifications. Great care has been taken to provide a homely, warm and welcoming atmosphere. The highly trained team at Ghyll Royd pride themselves on putting residents’ needs first and creating the best possible environment in which to enable them to care for residents’ needs. Residents and their families are supported throughout the move into the care home, which the team understand can be a big change.

Ghyll Royd has four communities, Willow, Rowan, Beech and Blossom. Each area is designed to create a safe and positive environment for residents.

All bedrooms have en-suite facilities and are stylishly decorated with a high-quality finish; residents are encouraged to personalise their rooms to make it feel homely. The communal areas are light and spacious, designed with comfort and social interaction in mind.

Ghyll Royd Care Home offers residents permanent General Nursing, Nursing Dementia, Residential Dementia and Complex care, with additional palliative care and respite options.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Accept all forms of funding towards your weekly fee.

These prices are only a guideline, please contact Ghyll Royd Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nichola Gawthrop (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • Parking is available on-site.

Ghyll Royd Care Home Reviews (74)

Total of 74, showing 21-40
9.8

Ghyll Royd Care Home has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years. Over all time Ghyll Royd Care Home has 74 reviews.

Overall Experience

  • 62
  • 11
  • 1
  • 0
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Date Published

74
13
20
42
32

Review from Martin S (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite, attentive and caring to residents or visitors. They promptly contact me by phone or e-mail regarding any issues that concern the well-being of my mother.
I'm so glad that she is well looked after, as she has looked after everybody else in our family all her life. It is of
great peace of mind to me that she resides at Ghyll Royd.
Thank you and keep up the good work.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for taking the time to leave us such a kind review. I will make sure that your words are passed on to the Ghyll Royd Team.

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Review from T G (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well looked after by all the staff. They made the time she spent living there like it was her home.
Excellent care.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you so much for this review. It was a pleasure to look after your loved one.

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Review from Sue G (Daughter-in-law of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a caring team of staff looking after my mother-in-law in the last few months of her life.
When her time to leave us came, the calm support was very welcome.
It was very touching to see how upset the staff were. It felt like we were all family together.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Your mother-in-law was a character and will be truly missed by so many as will her family, keep in touch and take care.

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Review from Jane G (Daughter-in-law of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was well looked after with the staff taking time to get to know her. Her nursing needs were complex however the staff confidently dealt with these needs taking time to explain to us what they were doing and why. No question was a "silly question."
All staff took time with her and listened
to her whether making her bed or administering medication. The stimulus from activities ensured she thrived and had fun.
The staff listened to her and treated her wishes with respect and accommodated what she requested.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you so much for this review, there were so many good memories made here with your mother-in-law, keep in touch and you know where we are for a brew.

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Review from S G (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum's stay at Ghyll Royd she has received excellent support and care in terms of personal needs and health.
Staff have been open and honest about Mum's needs and have supported not just Mum but the whole family. The nursing care has been first-rate and they have carefully monitored Mum's
diabetic conditions.
"Nursing team first-rate."

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this review of our team, we take pride in the knowledge and experience that our staff have at our home to care for our vulnerable residents. Take care and keep in touch

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Review from Roxanne H (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the residential dementia unit - Blossom.
I have found all the staff have been welcoming, kind and considerate towards me and to my mother who has settled in very quickly and is happy.
The home has a culture of professionalism and competence led from the top. The standards of care
are high and I can see the daily care and meals she receives on my phone through the online portal. Attention is given to the detail of her personal care plan to get it right and includes dispensing her supplements!
A choice of communal spaces provides variety and the activities are provided most days. The vegetarian menu reflects specific requests I have made with a variety of home-cooked meals. The beds have high-quality memory foam type mattresses. Relatives can visit at any time without notice.
All in all Ghyll Royd has provided everything I was hoping to find for my mother and for the first time I have been able to relax and to not worry. Thank you everyone. Highly recommended.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Wow, this is an amazing review of what we as a team at Ghyll Royd are providing for your mother. She is a delight to care for and we are honoured that you have put your trust in us to do this. Thank you.

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Review from Stephen B (Son-in-law of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No words of ours can fully express our gratitude for the superb care our mum, received from you and your wonderful staff. Nothing was too much trouble and everyone was always willing to go above and beyond, to make her comfortable and safe, and help her to reach so close to her 104th birthday!
We were
especially grateful, and very moved by, the help and loving care you gave her and her family during her final days. It really helped us all to cope in the final stages of her life.
We will keep in touch with the brilliant people who befriended us during her time with you. Thank you all so very much.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you so much for this heartfelt review. It is an absolute honour to care for people's loved ones to the end of their life, and for your mum to get to the grand age that she did and still have that checky character and self-awareness of beauty was admiring. Supporting our relatives during the palliative stage is something we take pride in and feel we do really well and always strive to improve our service where we can.

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Review from David H (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now at a point where she needs total care for everything. I am sure she is aware of her surroundings and her situation but can no longer vocalise or do anything herself. I live 200 miles away and visit as often as I can and every time I leave knowing that she is getting the best of care and
is treated with dignity and respect. I can not fault the staff looking after her and they treat her as they would their own. She is in the best place she could be.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for taking the time to write this review. It is our pleasure to care for your mum.

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Review from S H (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really wish we had got our Dad into Ghyll Royd sooner than we did, the thought of having to put him in a home was daunting enough but from the first day, our minds were at rest. The staff were absolutely brilliant, so kind and gentle with Dad and attentive to his every need. They also made us feel
so welcome and nothing was too much trouble. Although Dad's stay was short we as a family saw a huge difference in his whole attitude. We will forever be grateful to all the staff at Ghyll Royd for making Dad's stay a pleasant and comfortable one.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this review. I am so proud of our team that we can make a difference in people's lives at such a hard time.

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Review from Linda L (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says she is very comfortable here at Ghyll Royd Care Home.
She says everyone is very kind and considerate towards her. She feels safe here. I am very happy with Mum's care, her surroundings with communication between staff, residents and families. I am kept informed at any changes. I go home knowing
she is safe and I don't worry about her anymore.

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Review from R C (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ghyll Royd for over a month now. The whole team on Blossom have been welcoming and keen to learn her likes, dislikes and care needs. She settled in really quickly. The team clearly work well together and the residents feel like part of a family. I would recommend Ghyll
Royd as the carers really do care about the residents. My mum isn’t in the best of health, so if there is any cause for concern, the team act straight away and keep me fully informed. A special mention to three members of staff, in particular, who have shown a genuine concern for Mum’s welfare. They offer comfort when she is anxious and struggling. They manage to get my mum smiling with their positive approach and she is very settled and calm in their company. I highly recommend this home.

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Review from D H (Sister of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Ghyll Royd for 15 months situated in an area where her many needs, sometimes challenging, are all dealt with. Staff are knowledgeable, kind and caring. On entering, the unit is bright and cheerful and the staff are friendly and welcoming.

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Review from K P (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a wonderful atmosphere in the home. It was beautifully decorated for Christmas and there was loads of fun activities that had been arranged for the residents. Relatives are always made to feel welcome and included.

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Review from Debbie D (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have chosen a better care home than Ghyll Royd for my father-in-law. He was welcomed into Ghyll Royd like a member of the family, as we were too. The care he received on Beech, the dementia unit was second to none. He was treated with such love and kindness by every member of the team.
We could not have got through the final days of his life without the truly amazing team on Beech. We will never be able to thank them enough for all the love and care they gave both him and us as a family. He died peacefully on 10th November.

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Review from Diane C (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until sadly passing away recently. I visited her almost every day and was always greeted with courtesy, updates on her health and with friendly banter from the nurses. My mum was always treated with kindness and compassion if she was feeling unwell, and made friends of the staff
and nurses. She was loved by all, who looked after her and she loved them too. Unfortunately, she wasn't able to walk due to an arthritic knee but tried to remain upbeat. She didn't have much of an appetite but the nurses tried to encourage her to eat and most days the chef catered to her preference. All in all, although Mum did yearn to go home, Ghyll Royd was the perfect nursing home and it has been a godsend she was cared for so professionally and gave us peace of mind.

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Review from Graham D (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's stay at Ghyll Royd was very short, but the staff were magnificent. They were helpful, considerate, and very knowledgeable and nothing was too much trouble. I would highly recommend Ghyll Royd to anyone looking for a care home for a loved one.

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Review from Stephen T (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ghyll Road cared for my mam for a year. She needed nursing care, suffered from dementia and needed assistance with all aspects of her life.
Ghyll Road provided this care brilliantly up on Rowan Ward, and thanks to all the staff for that. The care was not easy - she could be difficult at times.
Her
care at the terminal stage was exemplary. The staff assisted us at every turn. She passed peacefully under expert care.
Thank you, forever grateful.

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Review from P J (Son-in-law of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, always cheerful and helpful. Nothing is too much trouble for the staff. Mother feels as though she is being looked after, she considers the carers to be friends. We now consider staff friends, we have visited for some time now.

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Review from R B (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care from the moment he became a resident. The whole team at the home have given a huge amount of care and understanding to my father and the family as a whole in their unwavering and compassionate care and support.

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Review from Pamela B (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have chosen a better care home for my mother. Care is second to none with excellent staff and management. Activities are plentiful (so important for the mind). Everyone is always able and willing to help and to go the extra yard whenever needed. We are so grateful to them.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for leaving us such a kind review. I'll make sure that your words are passed on to the team at Ghyll Royd.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Ghyll Royd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Ghyll Royd Care Home is calculated as follows: ( (394 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 488 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ghyll Royd Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (15)

Nichola

Nichola Gawthrop

Job Title: Registered Manager

Joined: 2014

Hi, my name is Nichola Gawthrop. I am the Registered Manager here at Ghyll Royd. I qualified as a General Nurse (RGN) in March 2011.


Prior to qualifying as a Nurse at The University of Bradford, I worked for 10 years as a Senior Health Care Assistant in a health and social care environment (here at Ghyll Royd Care Home), caring for elderly people and people living with dementia. This role enabled me to gain valuable experience ensuring people I looked after received high standards of care which are vital to skills in nursing.


While working at Bradford Royal Infirmary, I gained experience in different wards and departments: Elderly Orthopaedic, Elderly medicine, Oncology, ENT (Ear, Nose and Throat), Ophthalmic, Vascular and Accident & Emergency.


I consistently demonstrate and deliver high standards of clinical care. I operate using a person-centred approach and care deeply about the quality of care people receive. I love working with people and aim to achieve the best possible outcome for the people I care for.

Jo

Jo Greenhough

Job Title: Deputy Manager

Joined: 2022

Hi, I would like to introduce myself to Ghyll Royd Nursing home, as the new Deputy manager Jo Greenhough. With over 20 years’ experience working in the healthcare sector, specialising in elderly care, community district nursing, ward-based, and care homes. I’m really excited to have joined the Ghyll Royd Nursing Home Team and look forward to what the future brings.

Dawn

Dawn Goodings

Job Title: Home Administrator

Joined: 2021

My name is Dawn Goodings and I joined the Ghyll Royd team in November 2021.


Before starting here I worked as a funeral facilitator for Heavenly Services, and before that, I was a Home Administrator for Anchor for over 16 years.


I have always been interested in meeting people and helping them to the best of my ability. I try to have a happy and helpful nature at all times with everyone I meet through work, listening to them and assisting them in whatever they need.


I hope to support my colleagues and the wider Ghyll Royd team in maintaining a CQC inspection rating of ‘Good’ whilst striving towards ‘Outstanding’.

Ian

Ian Latta

Job Title: Unit Manager

Joined: 2015

Hello, my name is Ian and I am one of the Unit Managers here at Ghyll Royd Nursing Home.


I have worked here since 2015 and enjoy providing high-quality nursing care for our residents. I have a particular interest in palliative care, and introducing the Gold Standard Framework best-practice approaches to the Home.


The unit I am responsible for is called ‘Yew’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and to create an atmosphere that feels welcoming for everybody.

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Cyra Moradilla

Job Title: Rowan Unit Manager

Cyra Moradilla | Rowan Unit Manager

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Paolo Gelido

Job Title: Beech Unit Manager

Paolo Gelido | Beech Unit Manager

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Jean Levy-Shuttleworth

Job Title: Blossom Team Leader

Jean Levy-Shuttleworth | Blossom Team Leader

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Chelsea McLoughlin

Job Title: Blossom Team Leader

Chelsea McLoughlin | Blossom Team Leader

Luke

Luke Moorhouse

Job Title: Chef

Joined: 2009

My name is Luke Moorhouse and I started work here at Ghyll Royd Nursing Home in 2009.


I hold a level 3 NVQ in professional cooking and a level 2 qualification in cake decoration. Before Ghyll Royd, I worked at Thomas Danby College, Farthing's Restaurant, and Whitakers in Otley.


I am passionate about cooking good food, prepared fresh on the premises, and I strive to maintain the highest standards at all times. I want all our residents to have a positive dining experience, and I like to consult with my colleagues, residents, and visitors about how to continually improve and adapt our menus.

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Leah Crampton

Job Title: Sous Chef

Leah Crampton | Sous Chef

Deb

Deb Gawthrop

Job Title: Head Housekeeper

Joined: 2025

Deb Gawthrop | Head Housekeeper

Chloe

Chloe Kay

Job Title: Activities Coordinator

My name is Chloe Kay and I am an activities coordinator here at Ghyll Royd.


I've worked as a carer for 8 years and I have always enjoyed spending time with the residents and thrive from being around people, so I felt this role would be a perfect new venture for me


I love my job and always strive to help in giving the residents the best quality of life possible! Having fun whilst maintaining dignity and respect is always the priority.

Amy

Amy

Job Title: Activities Coordinator

Amy - Activities Coordinator

Kim

Kim Knaggs

Job Title: Activities Coordinator

My name is Kim Knaggs and I'm an Activities Coordinator (Otherwise known as a 'pink lady').


My role is to help residents to access activities in groups or to take the activity to them individually.


I love to make a difference in someone's day, make them laugh, smile, enjoy themselves and try something new.


It's important to be there to listen to residents and their families too - I like to think I'm very approachable.


My love of dogs and dog rescue can combine with work when I bring in dogs for pet therapy.

Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver

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