Review from Andrew H (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report

Overall Experience

Very good care.
Very professional and caring.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you Andrew for your very kind review, it has been a pleasure to care for both your parents over the years. It will always be sad to lose our residents as we grow a strong relationship with them but it is just as sad when we say goodbye for the last time to our residents' family members too. Take care of yourselves and maybe see you around Otley!

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Review from R S (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report

Overall Experience

Our friend has been in Ghyll Royd for some weeks and has been treated with dignity and respect, unlike previous nursing homes she was in. The staff were always asking if we were okay. A meeting helped to sort out any problems and queries. Our friend was much more comfortable and didn't complain about

the carers like at previous homes.

Reply from Adelle Booth, Marketing at Ghyll Royd Care Home

Thank you for your kind review. I am so pleased that your friend has felt that she has been treated with care and dignity as we really do put this at the heart of everything we do.
We encourage all friends and family to speak to us about the care of their loved ones so that we can build the best possible relationship.

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Review from S H (Son of Resident) published on 13 June 2022 Submitted via Website • Report

Overall Experience

Upon my father's arrival at the care home, the welcome was incredible. Dad is so much more at home having been in hospital for 14 months. Thank you to everyone involved in making my dad's stay so pleasant.

Reply from Adelle Booth at Ghyll Royd Care Home

Thank you for your lovely kind review, I am so pleased that your dad has felt at home here at Ghyll Royd House. We are very proud of our team who genuinely love and care for all our residents.

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Review from Les W (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report

Overall Experience

Our mother has been a resident of Ghyll Royd Nursing Home for nearly three years and has celebrated her 99th, 100th and 101st birthdays there. On each occasion, she was made to feel really special. My husband and I chose Ghyll Royd after visiting seven other nursing homes. Walking in was such a relief

and we immediately felt the welcoming homeliness and efficiency, backed up by the then manager’s description of their priorities and aims. Our more recent experiences have only confirmed those initial feelings and we continue to feel confident in all aspects of her care. The staff are so pleasant and available, extending their empathy to me and other family members, as well as our mother. I would be the first to accept that our mum isn’t the easiest of residents but their patience and gentle coaxing ensure she has the best of care and that she is content in her room surrounded by her belongings.

Reply from adelle booth, Marketing and PR at Ghyll Royd Care Home

Thank you for leaving a review of the service at Ghyll Royd Nursing Home. We appreciate you taking the time to do so and I know my colleagues will be pleased to know that their efforts and hard work are recognised and that they are continuing to provide good quality care to our residents and their families.
We also know from the feedback we receive that, when people are looking for a care home to move into, they find reviews such as yours an important part of their decision making.

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Review from T J (Sister of Resident) published on 11 October 2021 Submitted via Postal Card • Report

Overall Experience

I'm very satisfied with the care and treatment of my sister in this nursing home. The home is very well run, always clean and welcoming.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you for taking the time to review the service at Ghyll Royd Nursing Home.
It is always encouraging for myself and my colleagues to hear from people who are receiving a good service from us, whilst acknowledging that there are always areas we can continue to develop and improve.
Your review will help other families and potential residential when they are considering moving into a nursing home.

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Review from Kathryn M (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report

Overall Experience

My mother has lived at Ghyll Royd for over 2 years and has been well looked after by the caring staff. I looked at a lot of homes before Ghyll Royd. It was a relief to find a light spacious home with gardens in a good location but it was the staff who decided it for me. Within minutes of sitting down

with the manager, I knew this was the right place for my mother. It's been a relief to know she is getting a good standard of care as her needs increase and she has been as safe as possible during the pandemic. Relatives are kept informed of how the home is managing Covid and the staff are supportive, friendly and professional.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you for your review. We appreciate the time you have taken, and the thought you have given in sharing your experience of our service. It is always helpful for myself and the team to know where we are performing well, as well as being able to note any areas for improvement. We also know that families looking for a care home use these reviews as part of their decision making, and I am sure that your comments will help.

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Review from Alison L (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report

Overall Experience

My father had lived at Ghyll Royd for the past 4 years. The care that my Dad received was of a very high standard. Staff treated him as an individual at all times and were caring, considerate, respectful and open. Dad and I were always included in his plan of care and any concerns or worries I had -

which were very few - were always answered and addressed immediately if necessary. We all worked as a good team with happy times. There wasn’t just Dad, the team were very caring towards his family over the years. Supporting us through the ups and downs of his illness. The last covid year has been very hard however the team at Ghyll Royd did their best in a very difficult situation for myself and his granddaughters to maintain some form of contact with my Dad and finally being able to go back into his room to visit was wonderful. Dad passed away a few weeks ago and I shall always be grateful to the Ghyll Royd team for their exceptional level of care maintained to the end of Dad’s life.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you for taking the time to write a review of our service, and for your kind and supportive words which are very much appreciated by myself and my colleagues.
It is gratifying to know that we were able to provide your Dad with good care over the last few years and that you and your family also felt looked after.
Helping people to have a peaceful and meaningful end to their lives is always a privilege, and I am pleased we were able to ensure that you had close contact with your Dad in his final days.
We wish you and your family all the very best.

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Review from Janice W (Daughter-in-law of Resident) published on 7 May 2021 Submitted via Website • Report

Overall Experience

The home is well run and very clean, the rooms and common areas are spacious and nicely decorated and there is a nice garden with tables and chairs. I have known the staff over many years they are always welcoming and friendly and my family member is well cared for, they have been wonderful during the

difficulties of COVID. I always feel there is a homely atmosphere. It is difficult to answer the question on safety and security because I know nothing about fire regulations. Judging by the proficiency of the home in other matters I assume they are excellent.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you on behalf of the team for taking the time to review our service - we very much appreciate it, and your kind and thoughtful comments will help other potential residents and their families when looking for a nursing home.

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Review from Ian J (Son of Resident) published on 1 March 2021 Submitted via Postal Card • Report

Overall Experience

Since my father became a resident at the home he has been very well looked after. He enjoys the food very much and staff are very kind to him. He is always happy when we see him, but if he has any pain or other issues the staff are quick to deal with them.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

We appreciate you taking the time to leave a review. I know that my colleagues will be pleased to hear your kind words and to know that as a team we are helping your father remain as happy as possible, whilst supporting him with his care needs. All the feedback we receive contributes to our continual reviewing of the service, identifying where we are doing well, and those areas where we can continue to improve. Thank you.

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Review from Sally D (Stepdaughter of Resident) published on 16 February 2021 Submitted via Website • Report

Overall Experience

My Stepdad who has very advanced dementia has been a resident for quite a few years now and can honestly say I have always felt fully confident that all his needs are being met, both physically and mentally. He is always well cared for, clean and comfortable whenever we visit and the care home is clean,

welcoming and calm at all times. We are an hour and a half away so this is especially reassuring to know that he is being well cared for and safe. The communication is really good too from the team and always prompt and professional. The staff seems to know him really well too. He has stayed the same weight or thereabouts all this time which is a massive credit to the whole team as he needs to be fed and is fully dependent on staff for food and drinks. Thank you from the bottom of our hearts and from our Mum who is no longer with us but would be very reassured too that her husband is safe and cared for.

Reply from Alethea Morton, Marketing Manager at Ghyll Royd Care Home

Thank you for taking the time to leave a review for Ghyll Royd Nursing Home, and for your kind words. We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care for their loved ones. I'll pass your comments onto the team, who will be delighted with the feedback on your Stepdad's care with us.

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Review from Rachel M (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report

Overall Experience

I just wanted to pass on my thanks to the staff who have made a difficult time for our family that bit easier. We moved my dad into Ghyll Royd on the 29th Dec after only making the initial contact on the 26th. It’s obviously been a challenging time, with the additional complications of the covid restrictions.

We feel totally reassured that Dad is receiving really special, personal care, which is obviously so important to us. One member of staff, in particular, has gone above and beyond to communicate with me and answer our many queries. She has sent some lovely pictures and messages which we have really appreciated. It’s obviously only very early days for all of us, but so far, the staff have really helped Dad to settle in and have supported us as well.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you for your review of Ghyll Royd Nursing Home.
All the feedback we receive is useful and helps the team to maintain and improve upon the care that we deliver to the residents and their families.
It is especially gratifying when someone takes the time to tell us we are doing a good job, and your very supportive comments are much appreciated.
It is often a challenging time when someone is choosing a nursing home, and your words may help people faced with that choice to feel reassured about the kind of service they can expect from Ghyll Royd.

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Review from Linda T (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report

Overall Experience

I cannot express enough how the home has cared for my mother and at times, the situation has been very difficult for the carers and nursing staff to deal with. Always there to chat to you, even when they are busy. I would recommend this home to anyone 100%.

Reply from Steve Edgar, Home Manager at Ghyll Royd Care Home

Thank you for taking the time to leave a review for Ghyll Royd Nursing Home, and for your kind words.
Myself and the team very much appreciate it.
We welcome all the feedback we receive about the service, and it is especially pleasing when families tell us that we are providing good care for their loved one.
Your comments will also be helpful to anybody currently looking for a suitable nursing home, and seeking reassurance with what can often be a difficult decision.

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Review from Emma L (Daughter of Resident) published on 23 December 2020 Submitted via Website • Report

Overall Experience

This review is not about the frontline carers and nurses at Ghyll Royd who cared so compassionately and kindly for my Mum during her years at the nursing home. My concerns are with senior management. From charging our family 'top-up' fees, even though she is fully funded under CHC to woefully poor communication.

The poor management has never been so evident as during the Covid pandemic. The only communication our family got routinely were sporadic brief texts with Covid death stats and updates of whether Covid was in our out of the home. When we suggested a more interactive communication forum involving staff, residents and families might be considered - at a time when we had no access to our Mum, we were stonewalled by senior managers. There has been no forward-thinking strategic plan for covid-safe visiting. In mid-November, they are only starting to build an outdoor visiting cabin. Until then, garden visits with vulnerable residents were in the rain and cold.

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Review from Andrew B (Son of Resident) published on 4 November 2020 Submitted via Postal Card • Report

Overall Experience

A nursing home is all about the staff and their rapport with patients and family. The staff have created a wonderful haven - especially in this difficult CV19 pandemic - where my mum was carefully, professionally cared for, despite her dementia and frailty. Prompt communication and clarify of explanation

also reassured we family. Close link to the local GP surgery was also a reassurance. Back to the staff - they were like Mum's extended family - as evidenced, when we moved her to be with us in Dorset, by the tears. Thank you.

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Review from Arthur W (Husband of Resident) published on 31 August 2020 Submitted via Website • Report

Overall Experience

Our impressions are of dedicated, calm, and professional staff efficiently caring for residents with mental illness and mobility problems. We were regularly informed by the nurses as to why different medications were being prescribed by the doctor. When my wife was refusing to eat, the staff never gave

up and tried all sorts of ways and ideas to try and entice her to eat and drink. The staff’s patience, friendliness and kindness made my wife’s four months stay extra special by going above and beyond in the excellent care, understanding and support they provided. They were always caring and understanding towards our family too, being most professional, kind, and supportive especially on difficult days. When we telephoned, the person answering the call always talked knowingly about my wife and her condition at the time. In conclusion, a Big Thank You “Keep doing what you are doing as we know how vital your roles are in helping your residents and their families in the hardest times of life”.

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Review from Lynda H (Wife of Resident) published on 31 August 2020 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Ghyll Royd nursing home for nearly a year and we are both happy with the care he is receiving.

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Review from Peter T (Resident) published on 31 August 2020 Submitted via Postal Card • Report

Overall Experience

I came here after three months in hospital, on fast track life expectation of two weeks in May 2019. Despite problems with stomach, hip, stoma and bladder/bowel I am still here. Good care and medication. Very kind and lovely people.

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Meet the Team (21)

Nichola Gawthrop

Job Title: Registered Manager Joined: 2014

Hi, my name is Nichola Gawthrop. I am the Registered Manager here at Ghyll Royd. I qualified as a General Nurse (RGN) in March 2011.

Prior to qualifying as a Nurse at The University of Bradford, I worked for 10 years as a Senior Health Care Assistant in a health and social care environment (here at Ghyll Royd Care Home), caring for elderly people and people living with dementia. This role enabled me to gain valuable experience ensuring people I looked after received high standards of care, which are vital to skills in nursing.

While working at Bradford Royal Infirmary, I gained experience in different wards and departments: Elderly Orthopaedic, Elderly Medicine, Oncology, ENT (Ear, Nose and Throat), Ophthalmic, Vascular and Accident & Emergency.

I consistently demonstrate and deliver high standards of clinical care. I operate using a person-centred approach and care deeply about the quality of care people receive. I love working with people and aim to achieve the best possible outcome for the people I care for.

Jo Greenhough

Job Title: Deputy Manager Joined: 2022

Hi, I would like to introduce myself to Ghyll Royd Nursing home, as the new Deputy Manager, Jo Greenhough. With over 20 years’ experience working in the healthcare sector, specialising in elderly care, community district nursing, ward-based care, and care homes. I’m really excited to have joined the Ghyll Royd Nursing Home Team and look forward to what the future brings.

Dawn Goodings

Job Title: Home Administrator Joined: 2021

My name is Dawn Goodings, and I joined the Ghyll Royd team in November 2021.

Before starting here, I worked as a funeral facilitator for Heavenly Services, and before that, I was a Home Administrator for Anchor for over 16 years.

I have always been interested in meeting people and helping them to the best of my ability. I try to have a happy and helpful nature at all times with everyone I meet through work, listening to them and assisting them in whatever they need.

I hope to support my colleagues and the wider Ghyll Royd team in maintaining a CQC inspection rating of ‘Good’ whilst striving towards ‘Outstanding’.

Ian Latta

Job Title: Unit Manager Joined: 2015

Hello, my name is Ian and I am one of the Unit Managers here at Ghyll Royd Nursing Home.

I have worked here since 2015 and enjoy providing high-quality nursing care for our residents. I have a particular interest in palliative care, and introducing the Gold Standard Framework best-practice approaches to the Home.

The unit I am responsible for is called ‘Yew’ and is on the ground floor of the building. I like to encourage team cooperation and good communication, and to create an atmosphere that feels welcoming for everybody.

Cyra Moradilla

Job Title: Rowan Unit Manager

Cyra Moradilla | Rowan Unit Manager

Robee Gelido

Job Title: Beech Unit Manager

Robee Gelido | Beech Unit Manager

Jean Levy-Shuttleworth

Job Title: Blossom Team Leader

Jean Levy-Shuttleworth | Blossom Team Leader

Luke Moorhouse

Job Title: Chef Joined: 2009

My name is Luke Moorhouse, and I started work here at Ghyll Royd Nursing Home in 2009.

I hold a level 3 NVQ in professional cooking and a level 2 qualification in cake decoration. Before Ghyll Royd, I worked at Thomas Danby College, Farthing's Restaurant, and Whitaker's in Otley.

I am passionate about cooking good food, prepared fresh on the premises, and I strive to maintain the highest standards at all times. I want all our residents to have a positive dining experience, and I like to consult with my colleagues, residents, and visitors about how to continually improve and adapt our menus.

Leah Crampton

Job Title: Sous Chef

Leah Crampton | Sous Chef

Deb Gawthrop

Job Title: Head Housekeeper Joined: 2025

Deb Gawthrop | Head Housekeeper

Chloe Kay

Job Title: Activities Coordinator

My name is Chloe Kay, and I am an activities coordinator here at Ghyll Royd.

I've worked as a carer for 8 years, and I have always enjoyed spending time with the residents and thrive from being around people, so I felt this role would be a perfect new venture for me

I love my job and always strive to help give the residents the best quality of life possible! Having fun whilst maintaining dignity and respect is always the priority.

Amy

Job Title: Activities Coordinator

My name is Amy Cafferky, and I’m an Activities Coordinator at Ghyll Royd Care Home.

I started at Ghyll Royd as a Housekeeper, soon coming to realise that I loved spending time with the residents. When I was asked to join the Activities Team, I was over the moon!

I’m an outgoing and friendly person and love to spend time in people’s company. I aim to brighten someone’s day every time I come to work. I could not imagine myself doing anything else. I love my job and the people I spend my days with!