Ghyll Royd Care Home

My husband has been at Ghyll Royd Nursing Home for just over two years and from day one, he's been treated with dignity and compassion. The carers and nurses are kind and polite and are always friendly towards him. He is always clean and well cared for with each minor problem dealt with quickly and efficiently. He is well-fed and encouraged to eat and drink often (this can be a problem for him). I am so pleased I chose Ghyll Royd to be his home.

In Mum's final days, the staff on the unit, day and night, were wonderfully kind and supportive to us as a family.

Service is good from the staff and the food is quality.

Although my mother was only with Ghyll Royd for a short time, we could not have had better care. From my first visit to look around to my mother joining the home to the care she received right to the end, we always felt welcome and that the team cared about us as people. If I ever needed a nursing home again, Ghyll Royd would be my first choice. Thank you.

Fantastic!

Very professional and caring.

Our friend has been in Ghyll Royd for some weeks and has been treated with dignity and respect, unlike previous nursing homes she was in. The staff were always asking if we were okay. A meeting helped to sort out any problems and queries. Our friend was much more comfortable and didn't complain about the carers like at previous homes.

Upon my father's arrival at the care home, the welcome was incredible. Dad is so much more at home having been in hospital for 14 months. Thank you to everyone involved in making my dad's stay so pleasant.

Our mother has been a resident of Ghyll Royd Nursing Home for nearly three years and has celebrated her 99th, 100th and 101st birthdays there. On each occasion, she was made to feel really special. My husband and I chose Ghyll Royd after visiting seven other nursing homes. Walking in was such a relief and we immediately felt the welcoming homeliness and efficiency, backed up by the then manager’s description of their priorities and aims. Our more recent experiences have only confirmed those initial feelings and we continue to feel confident in all aspects of her care. The staff are so pleasant and available, extending their empathy to me and other family members, as well as our mother. I would be the first to accept that our mum isn’t the easiest of residents but their patience and gentle coaxing ensure she has the best of care and that she is content in her room surrounded by her belongings.

I'm very satisfied with the care and treatment of my sister in this nursing home. The home is very well run, always clean and welcoming.

My mother has lived at Ghyll Royd for over 2 years and has been well looked after by the caring staff. I looked at a lot of homes before Ghyll Royd. It was a relief to find a light spacious home with gardens in a good location but it was the staff who decided it for me. Within minutes of sitting down with the manager, I knew this was the right place for my mother. It's been a relief to know she is getting a good standard of care as her needs increase and she has been as safe as possible during the pandemic. Relatives are kept informed of how the home is managing Covid and the staff are supportive, friendly and professional.

My father had lived at Ghyll Royd for the past 4 years. The care that my Dad received was of a very high standard. Staff treated him as an individual at all times and were caring, considerate, respectful and open. Dad and I were always included in his plan of care and any concerns or worries I had - which were very few - were always answered and addressed immediately if necessary. We all worked as a good team with happy times. There wasn’t just Dad, the team were very caring towards his family over the years. Supporting us through the ups and downs of his illness. The last covid year has been very hard however the team at Ghyll Royd did their best in a very difficult situation for myself and his granddaughters to maintain some form of contact with my Dad and finally being able to go back into his room to visit was wonderful. Dad passed away a few weeks ago and I shall always be grateful to the Ghyll Royd team for their exceptional level of care maintained to the end of Dad’s life.

The home is well run and very clean, the rooms and common areas are spacious and nicely decorated and there is a nice garden with tables and chairs. I have known the staff over many years they are always welcoming and friendly and my family member is well cared for, they have been wonderful during the difficulties of COVID. I always feel there is a homely atmosphere. It is difficult to answer the question on safety and security because I know nothing about fire regulations. Judging by the proficiency of the home in other matters I assume they are excellent.

Since my father became a resident at the home he has been very well looked after. He enjoys the food very much and staff are very kind to him. He is always happy when we see him, but if he has any pain or other issues the staff are quick to deal with them.

My Stepdad who has very advanced dementia has been a resident for quite a few years now and can honestly say I have always felt fully confident that all his needs are being met, both physically and mentally. He is always well cared for, clean and comfortable whenever we visit and the care home is clean, welcoming and calm at all times. We are an hour and a half away so this is especially reassuring to know that he is being well cared for and safe. The communication is really good too from the team and always prompt and professional. The staff seems to know him really well too. He has stayed the same weight or thereabouts all this time which is a massive credit to the whole team as he needs to be fed and is fully dependent on staff for food and drinks. Thank you from the bottom of our hearts and from our Mum who is no longer with us but would be very reassured too that her husband is safe and cared for.

I just wanted to pass on my thanks to the staff who have made a difficult time for our family that bit easier. We moved my dad into Ghyll Royd on the 29th Dec after only making the initial contact on the 26th. It’s obviously been a challenging time, with the additional complications of the covid restrictions. We feel totally reassured that Dad is receiving really special, personal care, which is obviously so important to us. One member of staff, in particular, has gone above and beyond to communicate with me and answer our many queries. She has sent some lovely pictures and messages which we have really appreciated. It’s obviously only very early days for all of us, but so far, the staff have really helped Dad to settle in and have supported us as well.

I cannot express enough how the home has cared for my mother and at times, the situation has been very difficult for the carers and nursing staff to deal with. Always there to chat to you, even when they are busy. I would recommend this home to anyone 100%.

This review is not about the frontline carers and nurses at Ghyll Royd who cared so compassionately and kindly for my Mum during her years at the nursing home. My concerns are with senior management. From charging our family 'top-up' fees, even though she is fully funded under CHC to woefully poor communication. The poor management has never been so evident as during the Covid pandemic. The only communication our family got routinely were sporadic brief texts with Covid death stats and updates of whether Covid was in our out of the home. When we suggested a more interactive communication forum involving staff, residents and families might be considered - at a time when we had no access to our Mum, we were stonewalled by senior managers. There has been no forward-thinking strategic plan for covid-safe visiting. In mid-November, they are only starting to build an outdoor visiting cabin. Until then, garden visits with vulnerable residents were in the rain and cold.

A nursing home is all about the staff and their rapport with patients and family. The staff have created a wonderful haven - especially in this difficult CV19 pandemic - where my mum was carefully, professionally cared for, despite her dementia and frailty. Prompt communication and clarify of explanation also reassured we family. Close link to the local GP surgery was also a reassurance. Back to the staff - they were like Mum's extended family - as evidenced, when we moved her to be with us in Dorset, by the tears. Thank you.

I came here after three months in hospital, on fast track life expectation of two weeks in May 2019. Despite problems with stomach, hip, stoma and bladder/bowel I am still here. Good care and medication. Very kind and lovely people.