Ghyll Royd Care Home

New Ghyll Royd, Guiseley, Leeds LS20 9LT
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9.8 74 Reviews
  • Ghyll Royd Care Home, Leeds
Ghyll Royd is located in the semi-rural area of Guiseley, near Ilkley and Otley. It is a purpose-built home which has been designed to the highest specifications. Great care has been taken to provide a homely, warm and welcoming atmosphere. The highly trained team at Ghyll Royd pride themselves on putting residents’ needs first and creating the best possible environment in which to enable them to care for residents’ needs. Residents and their families are supported throughout the move into the care home, which the team understand can be a big change.

Ghyll Royd has four communities, Willow, Rowan, Beech and Blossom. Each area is designed to create a safe and positive environment for residents.

All bedrooms have en-suite facilities and are stylishly decorated with a high-quality finish; residents are encouraged to personalise their rooms to make it feel homely. The communal areas are light and spacious, designed with comfort and social interaction in mind.

Ghyll Royd Care Home offers residents permanent General Nursing, Nursing Dementia, Residential Dementia and Complex care, with additional palliative care and respite options.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Accept all forms of funding towards your weekly fee.

These prices are only a guideline, please contact Ghyll Royd Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nichola Gawthrop (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome at any time.

Parking

  • Parking is available on-site.

Total of 74, showing 41-60
9.8

Ghyll Royd Care Home has a Review Score of 9.8 (9.791) out of 10, based on 42 reviews in the last 2 years. Over all time Ghyll Royd Care Home has 74 reviews.

Overall Experience

  • 62
  • 11
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Ghyll Royd is an excellent care home. The staff are amazing and the care shown to my mum is all I could hope for. She is treated with love, kindness and great dignity. Thank you for all you do.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for your kind words, I'll make sure to pass them on to the Ghyll Royd Team.

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Overall Experience  Overall Experience 5.0 out of 5

I transferred (from another care home) my father to Ghyll Royd at the end of September 2023. All the staff are welcoming and friendly. I feel confident that should any issues or concerns arise, I am able to approach the team. They will listen and together plan a way forward if at all possible. Excellent
leadership - a shining example of what a care home should offer. My dad is comfortable, safe and contented.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for your kind words. I'll make sure that they are passed on to the Ghyll Royd Team.

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Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Ghyll Royd for 18 months. I have always been impressed by the level of care and the friendly helpfulness of the staff. I am content that my partner is as happy and comfortable as possible. The building has recently been refurbished and has comfortable lounges, pleasant
individual rooms, a conservatory and outdoor seating areas, much used in the recent good weather. I would particularly praise the following - the reception team have always been extremely welcoming and helpful in a cheerful and efficient manner. The activities team are untiringly energetic and caring, providing a wide range of activities every day of the week, plus room visits. The high standards owe much to the leadership style of the manager.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Wow, what a review! Thank you so much for this, we have a wonderful team here throughout the home and this is a credit to all of the team, but thank you for highlighting the ones you have, I will make sure everyone sees this review, thank you.

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Overall Experience  Overall Experience 4.0 out of 5

My mother receives good care from a number of considerate staff. The staff are always welcoming and always speak to my mother in a clear and considerate manner.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this lovely review it is an absolute pleasure to care for your mother.

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Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown towards my mum and our family in the time she was at Ghyll Royd was outstanding. The last few weeks of her life were made easier for us by the kindness of all the staff. Everyone who I encountered there always had a smile and time for a chat. Mum's care was exceptional
and I would highly recommend every aspect of this home. A lot of the staff became like family and I will miss them all. The family can't thank everyone enough.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you so much for this wonderful review. It was our absolute pleasure to care for your mum. You are right, it feels like family and we will miss you too. Take care and keep in touch.

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Overall Experience  Overall Experience 5.0 out of 5

My dad was at Ghyll Royd Nursing Home during the final few weeks of his life and we could not have been happier with the care and attention he received here.
Everyone was exceptional and I shall be forever grateful for this wonderful nursing home and its amazing staff.
They are all wonderful and helped
us manage through a difficult part in life where getting better was sadly no longer an option but making the best of what was left as good as it possibly could be.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this lovely review, it was an absolute pleasure to care for your dad and to be able to support you both in his final few weeks of life. Please take care of yourself.

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Overall Experience  Overall Experience 4.0 out of 5

My auntie has now been a resident of Ghyll Royd Nursing Home for eight months. Her care has been very good. We visit regularly and have always found the staff friendly and welcoming. There are regular outings and activities which are structured to be inclusive to as many residents as possible. The home
is furnished to a high standard and the communal spaces are light and airy. I am very happy that I chose Ghyll Royd Nursing Home as it is a well-established house.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Hello. Thank you for your kind words, I'll make sure they are passed on to the Ghyll Royd Team. If there is anything else we can do for you, please don't hesitate to let us know.

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Overall Experience  Overall Experience 5.0 out of 5

Management could not have been more helpful and kind. My mother has had eight months of palliative care here and enjoyed the pink ladies and their wonderful activities. She had excellent carers, so kind and gentle. The room was clean and bright. The housekeeping and laundry staff are very caring. She
had made new friends and was loved by all she met. Nursing care is excellent and professional, there are not enough words to express how thankful I was for the home, staff and experience at the end of her life.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Alison, thank you for such a lovely, kind and heartfelt review of your experience of Ghyll Royd Nursing Home. It was an absolute pleasure to care for your mum. We hope that with our kind and caring team, it makes hard decisions and hard times easier to deal with. Please look after yourself and your family, love from all of us at Ghyll Royd.

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Overall Experience  Overall Experience 5.0 out of 5

The care my husband received has been excellent. He was treated with kindness and respect throughout his ten-week stay. From management to housekeeping, I cannot fault the care. Simple things matter, and everyone, as they passed the door, smiled at him and said "hello", even though he couldn't reply
due to a stroke. On his final day, I was there all day, and everyone came to see him that worked on that floor and treated him with the utmost respect on his passing. Thank you.

Reply from Peter Chadwick, Marketing Manager - Spellman Care at Ghyll Royd Care Home

Thank you for your kind review, I'll make sure that your comments are passed on to the Ghyll Royd team.

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Overall Experience  Overall Experience 4.0 out of 5

Care and nursing staff very good and helpful.
Only negatives are room wasn't always kept as tidy as perhaps it could have been, bed left unmade. Food was ok, but being picky it might have been nicer to have had a bit more choice and some of it was a bit bland, though portion sizes were good.
Would've
marked four and a half stars if available.

Reply from Peter, Marketing Manager - Spellman Care at Ghyll Royd Care Home

Thank you for taking the time to leave us a review, your feedback will help us improve the quality of the service we offer. I'll make sure that it is passed on to the Ghyll Royd team.
If there is anything we can do for you, please don't hesitate to get in touch.

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Overall Experience  Overall Experience 4.0 out of 5

I would definitely recommend Ghyll Royd Nursing Home. From my first enquiry visit, the manager was very helpful and supportive. Both the manager and her deputy took their time to explain everything clearly to me. Although my mum's time with them was short, we were made to feel very welcome and cared
for. All the care teams were friendly, efficient and kind. The manager stood out as an exceptional manager, using both her nursing background and empathy to personally help us through a difficult time. Thank you again.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you, Nikki, for this wonderful review. It was our pleasure to care for your mum and to know that we were able to support you and your family at such a difficult time. Please look after yourselves.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was in Ghyll Royd Nursing Home for palliative care and was only there for a week but throughout that time, all the staff were very kind and respectful in all their dealings with Mum. Very attentive to her every need, ensuring she was comfortable and not distressed. The rooms are very pleasant
and the communal areas are very good. I would like to thank the staff for their empathy and kindness to us all as a family when Mum passed.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for taking the time to leave us a review, it was a pleasure to look after your mother. I'll make sure that your feedback is shared with our teams.
If there is anything else that we can do for you or your family, please don't hesitate to let us know.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Ghyll Royd Nursing Home for just over two years and from day one, he's been treated with dignity and compassion. The carers and nurses are kind and polite and are always friendly towards him. He is always clean and well cared for with each minor problem dealt with quickly and
efficiently. He is well-fed and encouraged to eat and drink often (this can be a problem for him). I am so pleased I chose Ghyll Royd to be his home.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for your kind review, it's always a pleasure to care for your husband.
If there is anything that we can do for you, please don't hesitate to let us know.

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Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Ghyll Royd Nursing Home for over ten and a half years, after she was discharged from the hospital at the age of 89, with high physical and mental care needs.
Carers and nursing staff provide professional, knowledgeable care enhanced by their friendly approach. Mum was also treated
respectfully and her dignity was maintained. Staff who have worked at the home for many years provide an important backbone of consistency.
The home works as a whole community. All the staff - housekeepers, laundry workers, receptionists etc. chat with residents and family as they go about their work.
Any health issues and proposed changes to the care plans are shared promptly by the unit nurse, who was always ready to discuss any of our concerns.
There is an excellent partnership with a local primary health centre, which enables timely access to consistent medical care.
In Mum's final days, the staff on the unit, day and night, were wonderfully kind and supportive to us as a family.

Reply from Nichola Harrison, Registered Home Manager (RGN) at Ghyll Royd Care Home

Thank you so much for taking the time to write this amazing review for the whole team. Your mother was an absolute pleasure to look after, for over the 10 years we have cared for her, we will miss her and all her family dearly. I would like to thank you from the team for the very generous gift you sent to all the staff - thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Service is good from the staff and the food is quality.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you, Ken, for this lovely review, it is an absolute pleasure to care for you.

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Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only with Ghyll Royd for a short time, we could not have had better care. From my first visit to look around to my mother joining the home to the care she received right to the end, we always felt welcome and that the team cared about us as people. If I ever needed a nursing home
again, Ghyll Royd would be my first choice. Thank you.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Stephen, thank you for such a lovely review. It was an absolute pleasure and honour to care for your mother until the end and to be a part of her journey. Supporting you all through a difficult time is something that we feel passionate about and to know that we have made you feel welcomed is a credit to the whole team at Ghyll Royd; thank you. Take care.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic!

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you, we miss you and your brother visiting the home, please take care of yourselves.

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Overall Experience  Overall Experience 5.0 out of 5

Very good care.
Very professional and caring.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you Andrew for your very kind review, it has been a pleasure to care for both your parents over the years. It will always be sad to lose our residents as we grow a strong relationship with them but it is just as sad when we say goodbye for the last time to our residents' family members too. Take care of yourselves and maybe see you around Otley!

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Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in Ghyll Royd for some weeks and has been treated with dignity and respect, unlike previous nursing homes she was in. The staff were always asking if we were okay. A meeting helped to sort out any problems and queries. Our friend was much more comfortable and didn't complain about
the carers like at previous homes.

Reply from Adelle Booth, Marketing at Ghyll Royd Care Home

Thank you for your kind review. I am so pleased that your friend has felt that she has been treated with care and dignity as we really do put this at the heart of everything we do.
We encourage all friends and family to speak to us about the care of their loved ones so that we can build the best possible relationship.

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Overall Experience  Overall Experience 5.0 out of 5

Upon my father's arrival at the care home, the welcome was incredible. Dad is so much more at home having been in hospital for 14 months. Thank you to everyone involved in making my dad's stay so pleasant.

Reply from Adelle Booth at Ghyll Royd Care Home

Thank you for your lovely kind review, I am so pleased that your dad has felt at home here at Ghyll Royd House. We are very proud of our team who genuinely love and care for all our residents.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Ghyll Royd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Ghyll Royd Care Home is calculated as follows: ( (394 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 488 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ghyll Royd Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (14)

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Meet the Team (15)

Nichola

Nichola Gawthrop

Job Title: Registered Manager

Joined: 2014

Hi, my name is Nichola Gawthrop. I am the Registered Manager here at Ghyll Royd. I qualified as a General Nurse (RGN) in March 2011.


Prior to qualifying as a Nurse at The University of Bradford, I worked for 10 years as a Senior Health Care Assistant in a health and social care environment (here at Ghyll Royd Care Home), caring for elderly people and people living with dementia. This role enabled me to gain valuable experience ensuring people I looked after received high standards of care which are vital to skills in nursing.


While working at Bradford Royal Infirmary, I gained experience in different wards and departments: Elderly Orthopaedic, Elderly medicine, Oncology, ENT (Ear, Nose and Throat), Ophthalmic, Vascular and Accident & Emergency.


I consistently demonstrate and deliver high standards of clinical care. I operate using a person-centred approach and care deeply about the quality of care people receive. I love working with people and aim to achieve the best possible outcome for the people I care for.

Jo

Jo Greenhough

Job Title: Deputy Manager

Joined: 2022

Hi, I would like to introduce myself to Ghyll Royd Nursing home, as the new Deputy manager Jo Greenhough. With over 20 years’ experience working in the healthcare sector, specialising in elderly care, community district nursing, ward-based, and care homes. I’m really excited to have joined the Ghyll Royd Nursing Home Team and look forward to what the future brings.

Dawn

Dawn Goodings

Job Title: Home Administrator

Joined: 2021

My name is Dawn Goodings and I joined the Ghyll Royd team in November 2021.


Before starting here I worked as a funeral facilitator for Heavenly Services, and before that, I was a Home Administrator for Anchor for over 16 years.


I have always been interested in meeting people and helping them to the best of my ability. I try to have a happy and helpful nature at all times with everyone I meet through work, listening to them and assisting them in whatever they need.


I hope to support my colleagues and the wider Ghyll Royd team in maintaining a CQC inspection rating of ‘Good’ whilst striving towards ‘Outstanding’.

Ian

Ian Latta

Job Title: Unit Manager

Joined: 2015

Hello, my name is Ian and I am one of the Unit Managers here at Ghyll Royd Nursing Home.


I have worked here since 2015 and enjoy providing high-quality nursing care for our residents. I have a particular interest in palliative care, and introducing the Gold Standard Framework best-practice approaches to the Home.


The unit I am responsible for is called ‘Yew’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and to create an atmosphere that feels welcoming for everybody.

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Cyra Moradilla

Job Title: Rowan Unit Manager

Cyra Moradilla | Rowan Unit Manager

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Paolo Gelido

Job Title: Beech Unit Manager

Paolo Gelido | Beech Unit Manager

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Jean Levy-Shuttleworth

Job Title: Blossom Team Leader

Jean Levy-Shuttleworth | Blossom Team Leader

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Chelsea McLoughlin

Job Title: Blossom Team Leader

Chelsea McLoughlin | Blossom Team Leader

Luke

Luke Moorhouse

Job Title: Chef

Joined: 2009

My name is Luke Moorhouse and I started work here at Ghyll Royd Nursing Home in 2009.


I hold a level 3 NVQ in professional cooking and a level 2 qualification in cake decoration. Before Ghyll Royd, I worked at Thomas Danby College, Farthing's Restaurant, and Whitakers in Otley.


I am passionate about cooking good food, prepared fresh on the premises, and I strive to maintain the highest standards at all times. I want all our residents to have a positive dining experience, and I like to consult with my colleagues, residents, and visitors about how to continually improve and adapt our menus.

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Leah Crampton

Job Title: Sous Chef

Leah Crampton | Sous Chef

Deb

Deb Gawthrop

Job Title: Head Housekeeper

Joined: 2025

Deb Gawthrop | Head Housekeeper

Chloe

Chloe Kay

Job Title: Activities Coordinator

My name is Chloe Kay and I am an activities coordinator here at Ghyll Royd.


I've worked as a carer for 8 years and I have always enjoyed spending time with the residents and thrive from being around people, so I felt this role would be a perfect new venture for me


I love my job and always strive to help in giving the residents the best quality of life possible! Having fun whilst maintaining dignity and respect is always the priority.

Amy

Amy

Job Title: Activities Coordinator

Amy - Activities Coordinator

Kim

Kim Knaggs

Job Title: Activities Coordinator

My name is Kim Knaggs and I'm an Activities Coordinator (Otherwise known as a 'pink lady').


My role is to help residents to access activities in groups or to take the activity to them individually.


I love to make a difference in someone's day, make them laugh, smile, enjoy themselves and try something new.


It's important to be there to listen to residents and their families too - I like to think I'm very approachable.


My love of dogs and dog rescue can combine with work when I bring in dogs for pet therapy.

Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver

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