
The staff really seem to enjoy their work and always have a smile.K D(Nephew of Resident/Service User)

They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety.Natalie P(Daughter of Resident/Service User)

We will always be grateful to the wonderful staff that work here.Catherine T(Daughter of Resident/Service User)

The staff really seem to enjoy their work and always have a smile.K D(Nephew of Resident/Service User)

They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety.Natalie P(Daughter of Resident/Service User)

We will always be grateful to the wonderful staff that work here.Catherine T(Daughter of Resident/Service User)

Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make...
Care Provided by Willow Bank Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Willow Bank Nursing Home for full pricing details and T&Cs.
Contact Willow Bank Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Basel Qandil (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (33)
Parking
- Onsite car parking at the home.
Willow Bank Nursing Home Reviews (53)
Willow Bank Nursing Home has a Review Score of 9.4 (9.393) out of 10, based on 12 reviews in the last 2 years.
Over all time Willow Bank Nursing Home has 53 reviews.
My husband is non-verbal and bed bound. He needs assistance in all aspects of care: personal hygiene, dressing, feeding, etc. He is unable to use call buttons if needed. Whilst I was with my husband he suffered a medical episode needing immediate attention... I pressed the emergency call button and in less than a minute two nurses were at his bedside. The medical care my husband received was excellent... I have every confidence in the level of his care. Thank you to all staff who are both approachable + helpful.
Thank you for taking the time to write this review of Willow Bank. The team work hard to ensure the people that live with us, and their loved ones, feel welcome, respected and cared for, and we are glad your experience reflects this. Everyone here will be encouraged by your kind words.
Boxing Day lunch was fantastic the staff really made it really special for us all. Willow Bank care lucky to have fantastic staff like this. They layed a table for use and made it special .on a sad note I don't think there is enough carer's not agency because most of them don't want to be there.but employ more permanent carer's so they can help to take the load of the ones that is already at willow bank .it's sad to see them stressed willow bank is a fantastic care home and am glad mum is there just need more permanent carer's.
Thank you so much for your lovely feedback about Boxing Day. We're delighted the team made it special for you all. We also appreciate your comments about staffing, it's something we're actively working on to ensure our permanent team feels fully supported. Thank you again for sharing your thoughts.
My father recently died and I wanted to say that all staff in the last 3 years were so kind to both my dad and the family. I cannot praise them highly enough and I would recommend Willow Bank to anyone making the hard decision to put their loved ones into care. The after care also was superb.
We appreciate you taking the time to share your positive comments regarding Willow Bank Nursing Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
The home has been the most accommodating home I have visited. I have had nothing but a positive experience while visiting my granddad. Management have been extremely helpful. The overall quality of the place has also been excellent, and the service the residents we visit is above and beyond. The staff have been helpful and have been a positive influence on him since he moved in here.
We appreciate you taking the time to share your positive comments regarding Willowbank Nursing Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
From the moment we first came to look round we felt that staff were genuinely interested in meeting dad's needs. Once he moved into the staff have been nothing but kind and caring not just to dad but also all our family. The nurses and cares work extremely hard but despite them being so busy have always have time, patience and kindness. We have been very happy with the care dad has received at Willow Bank Nursing Home and would like to thank all the staff or their kindness and dedication.
Thank you for your review. We are greatly appreciative of any family who suggests others to join one of our care homes, so many thanks for your kind review and recommendation.
My dad was here for 2 weeks respite, 4th-8th August. The initial home visit by the manager went ok. 5 times we had to keep reminding the staff to put denture adhesive in Dad's teeth. The toilet was in a bad state 6 times during Dad's stay. Poo left on wall for over 1x week, stale urine on the toilet floor. Very poor cleaning. Disappointed.
We are sorry that you and your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously.
All staff pleasant and accommodating.
Thank you for your patience with my father and hope you can get him involved in more next time. He can be stubborn but needs to sometimes be led rather than just accept his refusal first time
Thank you so much for the lovely review of Willow Bank Nursing Home. It will be great to be able to share these reviews with the colleagues who work there, who take the utmost pride in offering the best care possible.
My dad stayed for 2 weeks respite for the first time in Willow Bank. I was impressed with the pre-planning of this event with viewing around Willow Bank, a home assessment visit to ensure safe care with attention to detail. Also various emails were answered promptly from the office. During the stay every phone call recieved by nursing staff were polite, informative and followed protocol appropriately. The staff were approachable and caring. The lady who organises the activities tried to encourage dad to join the activities. Some were outside with the nice weather. They provided dad with a made up table to do his jigzaw. These small touches made it a caring and homely environment. Dad was cared for appropriately by the wonderful staff. The room was spacious and clean. The food offered was good variety for dads requirements/choices. Dad had a far better experience in this respite care home. As a family we are in no doubt dad will be back for his next respite stay at Willow Bank.
Thank you for taking the time to leave us a review and share your experience that you have had at Willow Bank Nursing Home. We are so pleased that you and your loved one had a great experience.
My dad had been a resident for four years and had received excellent care over this time. He loved the food! The staff were kind, caring and attentive. Sadly he died at Christmas. He was treated with such care, and we, his family, were treated with such sensitivity and kindness. We will always be grateful to the wonderful staff that work here.
We appreciate you taking the time to share your positive comments regarding Willow Bank Nursing Home and their team. It was a pleasure to look after your dad for four years and get to know the family. We are glad your experience reflects the high standards of quality care we hold ourselves to.
My aged aunt was moved into Willow Bank in September this year, she was struggling to cope at home (living by herself at 93 years of age. As far as I can see she is receiving excellent care and attention. The staff really seem to enjoy their work and always have a smile. My main contact has been with a staff member in the office who projects the whole ethos of the home (happy, caring and finds time for everyone). I can't comment on value for money (she is being funded by the NHS).
Thank you so much for the lovely review of Willow Bank Nursing Home. It will be great to be able to share these reviews with the colleagues who work there, who take the utmost pride in offering the best care possible.
Don't really do reviews but after spending every day for the last 3 weeks visiting both parents, I need to tell anyone who reads this that Willie Bank has exceeded my expectations. They are great, helpful empathetic and understanding to their needs. Food is fab, real good variety. Carers work extremely hard but still greet with a smile. One staff member in particular in the office is so helpful, it's very reassuring knowing you've got someone around who knows all the ins and outs. The nurses are professional and knowledgeable and understand complex needs. So happy I found this place. Compared to others it was a great find.
Thank you for taking the time to leave us a review and share your experience with Willow Bank Nursing Home. We are so pleased that you and your loved ones are having a great experience with us.
The room we chose was light and airy, she was given a pressure mattress as she had pressure sores from her hospital stay. She was very comfortable and happy during the short time she lived there. The care she was given was the best we could have asked for. Always someone to answer any questions we had about her care and her deteriorating health. We like that there was always a registered nurse available and that a GP visited weekly. We would highly recommend Willow Bank.
We are sorry for your loss, and feel privileged to have been a part of this journey supporting both your family and mother-in-law during this difficult time, thank you for your kind words, here at Willow Bank strive to deliver the highest quality of care.
For over 12 months Willow Bank have looked after my brother who had suffered a massive stroke. Sadly he has now passed. The standard of care given to him was excellent. The staff are so friendly, especially the staff member on the front desk. I cannot thank the home and the staff enough for everything they have done. From a very grateful brother, thank you.
Overall I was well looked after and cared for with kind and caring staff. I was worried about my short stay but came away saying I would like to stay again. My daughter said that she was pleased with how the staff have been overwhelmingly accommodating to me.
The patients are well looked after.
Since new management, my mother has been well looked after. Very happy with her room. We like how she is dressed on every visiting day. We looked at several homes, but we found Willow Bank was the most homely.
I was frustrated with the care of my father over the last couple of years that was not always good with the last management. However the new manager is professional, approachable, treats me and my resident father with respect, genuinely cares for people and since his appointment there has been a big improvement at Willow Bank in all areas and the home seems to be on the up. I would also like to thank the assistant manager and the staff that do their best. I hope other staff will jump on board.
The home has improved over the last six months. The current manager has worked hard to address issues of access to buzzers for the residents, staff training and general improvement in the daily running of the home. There has been an increase in the staff who arrange activities for the residents. There is now a much more positive atmosphere within the home. I am a retired social worker/manager, I am pleased with the improvements made. I visit my husband every day and am therefore aware of what happens within the home.
Excellent service all round, no complaints whatsoever.
Upon arriving at the home all the staff are very welcoming, especially on arrival when signing in. If I need anything for my dad all staff are very helpful. Dad's room is always clean and everything he needs is at hand. I love the way Dad has a door outside so we can put plant pots outside, which he loves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Bank Nursing Home.
There are no upcoming events for Willow Bank Nursing Home.
Awards / Recognitions (5)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Willow Bank Nursing Home.
Meet the Team (1)

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.
Frequently Asked Questions about Willow Bank Nursing Home
What types of Care is Willow Bank Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Bank Nursing Home have?
There are 33 Single Rooms.
What are the Facilities & Services at Willow Bank Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Willow Bank Nursing Home to the centre of Leeds?
4.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank Nursing Home to verify any information. View our terms and conditions. Willow Bank Nursing Home has an Enhanced Service -more info.