Castleford Lodge Nursing Home

Thank you for your kind words and and lovely views of the home and the staff. It is good to know that you feel reassured and happy with the progress that your dad has made and the home and team will continue to care and support him. I will pass over your kind words to the whole team.

Can I start by taking this opportunity to thank you for taking the time to complete the review of Castleford Lodge. I am pleased to find that following the respite care that your dad received you have made the decision to make him a permanent person in the home. I am also happy to read that the changes that are being made by the new home manager are positive and that you feel that these changes are for the better in the home. The home has a new way of working around the environment and ensuring that this is always clean and tidy and I will pass on to the team that you have been able to see the positive changes. Again thank you for your positive comments and these will be passed on to the whole staff team.

Saskia, thank you for the very kind words about Castleford Lodge it is great to hear that your grandma has settled in well and that she feels that this was the right move for her at the time that she needed the support. I have read that your grandma is receiving social interaction which is an important part of daily living. To read that the staff here at the home are attentive is something that I will be passing on to them. Again thank you for taking the time to review the home.

Thank you for taking the time out to complete the review for Castleford Lodge. It is nice to hear that your mum has settled into her new home at Castleford. Reading the words that your has said that the staff in the home home treat her like a person and that nothing is too much trouble is lovely, and that she feels safe in her environment. The staff will always give 100% when in work to ensure that each person is give the time and that they all feel special and cared for. I also thank you for the kind words around you as a family member feel happy and confident that your loved one is safe when you leave following a visit. Your words will be passed to the whole team which they will be grateful for.

Thank you for taking the time to complete the review for Castleford Lodge. It was lovely to read that on all your visits you find the staff always friendly, kind and that our people in the home are treated with respect. Our staff at Castleford will always support in any way that they can. It is nice to read that your mum well looked after and that she is happy at the home, I will pass your kind words on to the whole team. I will also pass on to the kitchen staff that that the meals are always nice and that there is plenty of choices. I see that your mum enjoys the puddings and the home made cakes but I cant blame her. Once again, I just want to take this time to thank you for the kind words in your review.

Thank you for your review for Castleford Lodge Nursing Home. I am sorry that the experience that both you and your mother had while she was staying at the home was not an enjoyable one. Following your mum's stay the home has a new manager in post and is focused on ensuring that the people that are living at Castleford are safe as well as looked after with a high equality of care, dignity and respect being delivered. The home also is focused on ensuring that the people in the home are involved in activities that have a person-centred approach. New activities are in place and regular resident and relative meetings now take place once a month allowing people to have their say on what they wish to be achieving while living in the environment. The new manager has an open door policy and welcomes families to come and discuss concerns that they may have as well as positive feedback

Many thanks for taking the time to leave a review for Castleford Lodge; your feedback is greatly appreciated. We aim to offer the best care possible for all our residents. I will pass on your comments to the team. Kind regards.

Thank you so much for your support. We will make sure that the relevant people are informed as your comments make a big difference to them.

Thank you so much. Your kind words do make a real difference to us all at Castleford Lodge.

Thank you for going to the effort of reviewing our Castleford Care Home. The care team have been informed.