Victoria House

2 Nostell Lane, Ryhill, Wakefield WF4 2DB
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10 61 Reviews
  • Victoria House, Wakefield
Victoria House offers a homely and highly-skilled environment, providing support for both residential and nursing care needs, including for multi-complex and high-dependency.

The home has a tranquil feel and is furnished in a traditional style, ideal for inner calm while also being suited to adults with reduced mobility.

Residents are encouraged to be as active as they wish, with many interests and group sessions to enjoy as well as meals made professionally on-site.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1426 – £1600
  • Self-Funded Residential Dementia Care: £1426 – £1600
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1900

respite care minimum stay one week

These prices are only a guideline, please contact Victoria House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tina Rowley (Manager)

Local Authority / Social Services

Admission Criteria

  • LOCAL AUTHORITY CHC OR PRIVATE SELF FUNDERS GENERAL NURSING
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (5)

Visiting

  • As per government guidelines

Parking

  • Free parking onsite

Victoria House Reviews (61)

10

Victoria House has a Review Score of 10 (9.950) out of 10, based on 12 reviews in the last 2 years.
Over all time Victoria House has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria House
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Review from J R (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Victoria House treated my mum so well and she had the best care for the last couple of months of her life. The staff always communicated with me because I live in another country and they would take the phone to her so I could talk to my mum.
Everyone was very kind when
she passed away and helped with all the information I needed.
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Review from J S (Private Carer of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this nursing home enough. It is amazing, from cleanliness to staff they make family and friends feel welcome. I have never been in a nursing home like it, so caring and loving. Thank you so much to every one of you for looking after my loved one, makes the whole process much easier,
you are a great set of people. Thank you.
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Review from J F (Partner of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the staff too highly at the home. The atmosphere was top class, warm, efficient and friendly. All one could hope for in the field of care.
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Review from A B (Friend of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that residents receive in this care home is amazing. The staff are so friendly and helpful. The carers go the extra mile it's unbelievable. Everybody makes you feel part of one big happy family.
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Review from Simon B (Next of Kin) published on 3 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A good friend of my wife’s family moved to Victoria House in only November this year for end of life care after a short stay in another care home where we feel they were not able to provide the care she needed or deserved.
All the staff at Victoria House treated her with great affection and adding
to that an outstanding level of care and I truly mean that.
My wife and I were always very impressed by the feeling of warmth shown by the staff to the residents and the personal attention they give to each and every one of them, with the family also not missing out on that.
Our good family friend recently passed peacefully with two members of staff by her side still giving her hugs etc as always. I cannot recommend Victoria House highly enough. Thank you all for taking great care of her during her short stay with you ensuring her last weeks were as comfortable as possible under the circumstances.
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Review from A S (Daughter of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault Victoria House. From the first day, our loved one became a resident there. The staff made us feel really welcome. They treat every resident with the love, care, respect and dignity they deserve. We lost our loved in November and the support the family received from all the staff was lovely.
I would not think twice about any of my loved ones residing in Victoria House, because we knew that when we left our loved one after visiting them, they would be well looked after. The staff treat everyone like one of their own family, and that means a lot.
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Review from Susan M (Niece of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt became a resident at Victoria House in January 2018 and sadly passed away in January 2019. She had exceptional care. All the staff, including the manager, nurses, carers, domestic team, chef, OT, hairdresser and admin are devoted to the residents. They show such loving kindness and patience.
My Aunt died with dignity. I can't thank them enough.
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Review from Kevin B (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very good in all aspects.
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Review from S W (Sister-in-law of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premises clean and tidy. Residents always dressed with care. Premises warm and comfortable. Food excellent. Staff very friendly and caring to residents.
It is a pleasure to visit and appreciate the way relatives are cared for.
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Review from Ann H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a home for my dad, as soon as we walked into Victoria House it felt really homely and right. My Dad is there for End of Life Care and we feel we couldn't have chosen anywhere better. It is a shame he didn't go there earlier to be able to enjoy all they have to offer. All the staff are
lovely and really caring and also supportive of us. I have absolutely no hesitation in recommending Victoria House to others. Thank you.
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Review from Lynda A (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Couldn't wish for better care and understanding from staff - from management to cleaners - all showed the utmost respect towards us as a family. They gave Dad his dignity and cared for him like he was family.


I will be forever grateful to everyone there.

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Review from Jennie C (Wife of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent the final two weeks of his life at Victoria House. He could not have received better care, more attention, better nursing anywhere. His family were treated with care and respect and I myself was made to feel at ease and able to leave him in the evenings knowing that he was comfortable,
pain-free and very contented. The manager and staff could not have done anything more.
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Review from Sheila H (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary care was given to my dad and support to the whole family.
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Review from David W (Nephew of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my Aunt to Victoria House as her previous care home stopped nursing care.
The daughter of a friend of my wife and I recommended this care home to us.
On our visit to meet the manager, we discovered a happy, smiling set of carers.
We had no hesitation in moving my Aunt here and she ended her
days in the company of extremely caring and compassionate members of staff.
I would have no hesitation in giving Victoria House a first-class recommendation.
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Review from Jasmine K (Granddaughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Dubai and it brings me great comfort to know my grandmother is so well looked after. Before moving to Victoria House, she was depressed, highly vulnerable and isolated. Now she is safe, interacts with others and generally her well being has improved. The staff treat residents like family and
never make you feel unwelcome when you visit, always making time to update you even though they are clearly busy. Victoria House is always clean and never smells, which is something, unfortunately, that happens at other care homes I have visited. The staff have so much positive energy. It really is a great place for my grandma to live and I can't thank the staff enough for all the do for my grandma in my absence.
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Review from B M (Daughter-in-law of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love that my mother in law receives from the staff at this care home is exemplary. We could not ask for more and we definitely could not nurse her as well at home. We really appreciate everything that is done for her to keep her safe, well and happy in her final years.
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Review from Jo R (Great-Niece of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria House team are very special from carers, kitchen, tea ladies, managers and owners all make the residents happy to be there. The looks given from them to the carers are full of admiration and respect. Games, music and laughter between both and the same attention given to visitors. Lots of homes
get bad attention which is upsetting. But not ALL homes are the same. Victoria House to my family are simply the best
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Review from T N (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum frequently and I often sit for an hour or more at each visit, and I see quite a lot of the staff and the manager, I notice how they interact with the residents and family members.
I know a lot of nursing and residential homes get a lot of bad press, but my review of Victoria House and
the staff means so much to me, as I entrust my mum into their care, I have no doubts about leaving her, as I know the staff from watching and listening to how they treat them with kindness, dignity and respect, but mostly as a person who matters to each of the staff.
I can't praise them enough.
Truly supportive.
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Review from Hazel C (Wife of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from a care home (now requiring nursing care) mid-April. He is well cared for and content. The care and kindness cannot be faulted. I feel completely happy when I leave him in their care. I visit most days and everyone has made us as a family very welcome.
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Review from Cassandra M (Granddaughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team go out of their way to make visitors welcome. They show care and compassion for residents way above providing the basic care they need. The team make the effort to really get to know the residents and treat them as individuals with dignity. They provide a wide range of activities to suit
all residents and keep them stimulated. The home really is a home for the residents.
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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Victoria House is calculated as follows: ( (136 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 139 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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