Victoria House

A big thank you to all the staff what a difference you made.

A care home full of experience, love and compassion their total focus being on the physical and emotional needs of every single resident. The patience and dedication of every single member of staff will never be forgotten by our family and the love shown to not only us, but my lovely mum. Thank you for everything you did for her and for us.

So thank you so much for all you are doing with my mum, we can't thank you enough.

Very friendly and welcoming staff who have so much time for you. They all show care and compassion to the job they are doing and they look after the residents/service users like they are family. The home had a lovely welcoming feel to it and felt more than happy that my friend was being very well looked after and cared for. Thank you so much to all the staff who went out of their way to look after the guests and visitors while tending to the care and needs of the residents/service users. It makes the hard times so much more acceptable.

The care at Victoria House has been outstanding. All staff are compassionate and kind. My grandma has lived there for the last few months of her life. Despite being extremely high risk, her skin remained intact. She was at high risk of falls and frightened of being alone, they converted a room so she could receive enhanced care. The symptom management of her bowel cancer was brilliant and her end-of-life care was second to none. The care extended to our entire family and we were welcomed into theirs. The infection prevention and control management is outstanding. Communication is empathetic and they have taken the time to speak to all of us. I cannot recommend them enough. Thank you for everything.

This is the second time we have used the care home since 2001. We have found the staff very caring and a lovely, friendly atmosphere. We can't thank them enough for everything they have done.

The home has good lead management which filters down to staff, then residents, which is pleasing to related people of the residents. The staff are always there to help, when asked and react in a positive way, leading to a good outcome. This brings great comfort in knowing your loved one is cared for.

As my mum approaches her 102nd birthday, I would like to register my unreserved gratitude and thanks for the work of all staff at Victoria House in preserving the highest quality of life possible for her. Over the last few years, staff have become almost a substitutionary family and comfort for a very elderly resident. This is greatly reassuring for relatives, but particularly when, such as myself, I live some distance away and can only visit periodically. In the most difficult of years for all, they have provided a quality of care that is exemplary, and physically, my mum is probably looking healthier than she did even several years ago, prior to moving to Victoria House. It is difficult for anybody to witness the decline of loved ones, but that pain is significantly eased by the level of confidence that both my sister and I have gained in the care that we have seen provided. A big thanks to all who have spent time with her and cared for all her needs.

On a window visit to see my mother, I have not seen her look so well for years. She has, obviously, been locked after very well. Her hair was trimmed, washed and brushed. She had eaten well and was in very good spirits. The carers and management all knew her, she has only been at Victoria House for two weeks. An absolutely wonderful find! Thank you.

Sadly my wife was admitted during the Lockdown period. Every effort was made for me to see and talk to my wife. The staff were extremely friendly and helpful on my visits.

Everyone was very kind when she passed away and helped with all the information I needed.

I cannot recommend this nursing home enough. It is amazing, from cleanliness to staff they make family and friends feel welcome. I have never been in a nursing home like it, so caring and loving. Thank you so much to every one of you for looking after my loved one, makes the whole process much easier, you are a great set of people. Thank you.

I cannot recommend the staff too highly at the home. The atmosphere was top class, warm, efficient and friendly. All one could hope for in the field of care.

The care that residents receive in this care home is amazing. The staff are so friendly and helpful. The carers go the extra mile it's unbelievable. Everybody makes you feel part of one big happy family.

Our good family friend recently passed peacefully with two members of staff by her side still giving her hugs etc as always. I cannot recommend Victoria House highly enough. Thank you all for taking great care of her during her short stay with you ensuring her last weeks were as comfortable as possible under the circumstances.

Cannot fault Victoria House. From the first day, our loved one became a resident there. The staff made us feel really welcome. They treat every resident with the love, care, respect and dignity they deserve. We lost our loved in November and the support the family received from all the staff was lovely. I would not think twice about any of my loved ones residing in Victoria House, because we knew that when we left our loved one after visiting them, they would be well looked after. The staff treat everyone like one of their own family, and that means a lot.

My Aunt became a resident at Victoria House in January 2018 and sadly passed away in January 2019. She had exceptional care. All the staff, including the manager, nurses, carers, domestic team, chef, OT, hairdresser and admin are devoted to the residents. They show such loving kindness and patience. My Aunt died with dignity. I can't thank them enough.

This care home is very good in all aspects.

It is a pleasure to visit and appreciate the way relatives are cared for.

When looking for a home for my dad, as soon as we walked into Victoria House it felt really homely and right. My Dad is there for End of Life Care and we feel we couldn't have chosen anywhere better. It is a shame he didn't go there earlier to be able to enjoy all they have to offer. All the staff are lovely and really caring and also supportive of us. I have absolutely no hesitation in recommending Victoria House to others. Thank you.