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The home has a tranquil feel and is furnished in a traditional style, ideal for inner calm while also being suited to adults with reduced mobility.
Residents are encouraged to be as active as they wish, with many interests and group sessions to enjoy as well as meals made professionally on-site.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
VVTV in communal areas to keep our residents safe
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Homes UK Ltd
- Private Owned
Person in charge
- Michelle Prime(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (5)
Visiting
- The home observe a protected meal times policy and would ask if possible visiting is outside of meal times where possible. CCTV Privacy Notice for Care Homes CCTV Use in The Care Home The team use CCTV in care homes to help keep residents, visitors and staff safe, and to maintain the security of the buildings. Cameras are located only in communal areas, entrances, and external spaces. They do not use CCTV in private areas such as bedrooms, bathrooms or toilets. Why The Home Use CCTV They use CCTV for: • Safety and security • Safeguarding and incident investigation • Crime prevention and building protection Lawful Basis for Processing The home process CCTV images under the lawful basis of legitimate interests (Article 6(1)(f) UK GDPR). The legitimate interest is to ensure the safety of residents, visitors and staff, and to protect the premises. What The Home Record CCTV captures video images only. They do not use audio recording or facial recognition technology. How Long The Home Keep Footage Footage is retained for 30–60 days, unless required for an investigation or legal purpose. Who Can See the Footage Access is strictly limited to authorised staff. All access is logged and monitored. Footage is not shared unless required by law or for safeguarding purposes. Your Rights Under UK GDPR, you have the right to: • Request access to CCTV images of yourself • Request correction or deletion where appropriate • Raise concerns about how your data is used Contact The Team If you have questions about CCTV or how your data is used, please contact: Data Controller: Steve Smith Regional Manager Care Homes UK Email: steve.smith@care-homesuk.co.uk
Parking
- Free parking onsite
Victoria House Reviews (67)
Victoria House has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years.
Over all time Victoria House has 67 reviews.
The care at Victoria House has been outstanding. All staff are compassionate and kind. My grandma has lived there for the last few months of her life. Despite being extremely high risk, her skin remained intact. She was at high risk of falls and frightened of being alone, they converted a room so she could receive enhanced care. The symptom management of her bowel cancer was brilliant and her end-of-life care was second to none. The care extended to our entire family and we were welcomed into theirs. The infection prevention and control management is outstanding. Communication is empathetic and they have taken the time to speak to all of us. I cannot recommend them enough. Thank you for everything.
This is the second time we have used the care home since 2001. We have found the staff very caring and a lovely, friendly atmosphere. We can't thank them enough for everything they have done.
The home has good lead management which filters down to staff, then residents, which is pleasing to related people of the residents. The staff are always there to help, when asked and react in a positive way, leading to a good outcome. This brings great comfort in knowing your loved one is cared for.
As my mum approaches her 102nd birthday, I would like to register my unreserved gratitude and thanks for the work of all staff at Victoria House in preserving the highest quality of life possible for her. Over the last few years, staff have become almost a substitutionary family and comfort for a very elderly resident. This is greatly reassuring for relatives, but particularly when, such as myself, I live some distance away and can only visit periodically. In the most difficult of years for all, they have provided a quality of care that is exemplary, and physically, my mum is probably looking healthier than she did even several years ago, prior to moving to Victoria House. It is difficult for anybody to witness the decline of loved ones, but that pain is significantly eased by the level of confidence that both my sister and I have gained in the care that we have seen provided. A big thanks to all who have spent time with her and cared for all her needs.
This has been received with heartfelt appreciation. Caring for our residents is both an honour and a privilege, as families place their trust in us to ensure their loved ones are as important to us as they are to them. We pride ourselves that we care for our residents as if they were our own...
On a window visit to see my mother, I have not seen her look so well for years. She has, obviously, been locked after very well. Her hair was trimmed, washed and brushed. She had eaten well and was in very good spirits. The carers and management all knew her, she has only been at Victoria House for two weeks. An absolutely wonderful find! Thank you.
This is such a wonderful review, especially in these hard times. We endeavour to take care of all our residents, families and visitors as if they were our own.
Sadly my wife was admitted during the Lockdown period. Every effort was made for me to see and talk to my wife. The staff were extremely friendly and helpful on my visits.
It was a privilege knowing that you entrusted the care of your Wife to us and especially in such unprecedented times. You were very understanding and supportive towards the staff, and you fully understood the difficult circumstances Covid 19 had placed on visiting. He was always positive and...
Everyone was very kind when she passed away and helped with all the information I needed.
I cannot recommend this nursing home enough. It is amazing, from cleanliness to staff they make family and friends feel welcome. I have never been in a nursing home like it, so caring and loving. Thank you so much to every one of you for looking after my loved one, makes the whole process much easier, you are a great set of people. Thank you.
I cannot recommend the staff too highly at the home. The atmosphere was top class, warm, efficient and friendly. All one could hope for in the field of care.
The care that residents receive in this care home is amazing. The staff are so friendly and helpful. The carers go the extra mile it's unbelievable. Everybody makes you feel part of one big happy family.
All the staff at Victoria House treated her with great affection and adding to that an outstanding level of care and I truly mean that.
My wife and I were always very impressed by the feeling of warmth shown by the staff to the residents and the personal attention they give to each and every one of them, with the family also not missing out on that.
Our good family friend recently passed peacefully with two members of staff by her side still giving her hugs etc as always. I cannot recommend Victoria House highly enough. Thank you all for taking great care of her during her short stay with you ensuring her last weeks were as comfortable as possible under the circumstances.
Cannot fault Victoria House. From the first day, our loved one became a resident there. The staff made us feel really welcome. They treat every resident with the love, care, respect and dignity they deserve. We lost our loved in November and the support the family received from all the staff was lovely. I would not think twice about any of my loved ones residing in Victoria House, because we knew that when we left our loved one after visiting them, they would be well looked after. The staff treat everyone like one of their own family, and that means a lot.
My Aunt became a resident at Victoria House in January 2018 and sadly passed away in January 2019. She had exceptional care. All the staff, including the manager, nurses, carers, domestic team, chef, OT, hairdresser and admin are devoted to the residents. They show such loving kindness and patience. My Aunt died with dignity. I can't thank them enough.
This care home is very good in all aspects.
It is a pleasure to visit and appreciate the way relatives are cared for.
When looking for a home for my dad, as soon as we walked into Victoria House it felt really homely and right. My Dad is there for End of Life Care and we feel we couldn't have chosen anywhere better. It is a shame he didn't go there earlier to be able to enjoy all they have to offer. All the staff are lovely and really caring and also supportive of us. I have absolutely no hesitation in recommending Victoria House to others. Thank you.
Couldn't wish for better care and understanding from staff - from management to cleaners - all showed the utmost respect towards us as a family. They gave Dad his dignity and cared for him like he was family.
I will be forever grateful to everyone there.
Exemplary care was given to my dad and support to the whole family.
My husband spent the final two weeks of his life at Victoria House. He could not have received better care, more attention, better nursing anywhere. His family were treated with care and respect and I myself was made to feel at ease and able to leave him in the evenings knowing that he was comfortable, pain-free and very contented. The manager and staff could not have done anything more.
The daughter of a friend of my wife and I recommended this care home to us.
On our visit to meet the manager, we discovered a happy, smiling set of carers.
We had no hesitation in moving my Aunt here and she ended her days in the company of extremely caring and compassionate members of staff.
I would have no hesitation in giving Victoria House a first-class recommendation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (2)
- 01 Feb 2018Recipient: Victoria House
- 01 Apr 2017Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (0)
There are no Team Members posted yet.
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